[Resolved] Naaptol Online Shopping — refund for payment

Kanaiyalal Kanzaria

from Kolkata, West Bengal

Address:

Junagadh, Gujarat, 362720

Dear sir,

Place one order of platinum and gold finish watch set on naaptol.com online via call.
They sent damaged product.
I call them and asked for refund but they replaced the product, but once again i got more damaged product.
Now i claim for my refund of payment but the refuse to pay amount in bank transfer.
They force to me buy other item or get vouchers only.
They are cheated me and many people like this.
I requested to you to do help to get refund my money in cash/bank transfer

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Feb 12, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Jan 07, 2019

Updated by Kanaiyalal Kanzaria I requested to refund in bank only, not in any other mode.

Verified Support

Jan 08, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 54662243 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Meanwhile, we would request you to share the Bank A/c details of “KANAIYALAL KANZARIA” at [protected]@naaptol.com so that we can process your refund accordingly.

Bank Details Required :
1. Account holder name:-
2. Bank Name:-
3. Account No:-
4. Branch Name:-
5. IFSC Code :- (which will be mentioned in your cheque book).

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol