[Resolved] Naaptol Online Shopping — return of product

[email protected]

from Bengaluru, Karnataka

Address:

560100

I have ordered designer kambal collection of 5 (5fb5) package @1199. The product is not of the quality that i expected. This product is totally different from what was shown in the ad. The order number is 51431719, ordered on 12/9/2018 and received on 15/9/2018 at house number 213, 1st main, 5th cross, hosa road, ck nagar, electronic city post, bengaluru 560100. Kindly take back the product and refund my money.

Was this information helpful?

No (0)

Yes (0)

Oct 28, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51431719, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Further we would request you to write back to us at [protected]@naaptol.com.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol