[Resolved] Naaptol Online Shopping — the product delivered is not usable

B. S Bhola

from Rajpura, Punjab

Address:

Sirsa, Haryana, 125055

Order no[protected]
Date-21/05/2019
It is a few days back i got a call from a naaptol seller he said that as a diamond customer i had been given an offer to buy a product for 2000 that included some kitchen utensils but the product delivered is not at all usable the seller claimed that the product would be of good quality and he even promised me that if i didn’t like the product i can return it and get my money refunded. I am not able to understand the procedure of returning the product the product is totally waste for me i want to return it back being such a good customer of your company how can you make such fake claims of good product when the quality is such bad i want my money refunded

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Jun 23, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

May 23, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 58496535 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol