[Resolved] Naaptol Online Shopping — very bad quality of the order, needs to return with refund.

Ifrah_ashfaq

Address:

New Delhi, Delhi, 110033

Hi team naaptol,

Our order number is: 55567833
We are very unhappy by the quality of the products and would like to proceed with the return.
We received the order at 29th jan 2019.
We were clearly told that we will be receiving the complete cash back of the amount we paid just in case the quality was bad.
But unfortunately when we tried to complain there were many rude responses.

Please reply. We would like to return it with the complete cash back.

Thank you

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Mar 10, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 55567833, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Meanwhile, we would request you to share the Bank A/c details of “SARHA KARIN” at [protected]@naaptol.com so that we can process your refund accordingly.

Bank Details Required :
1. Account holder name:-
2. Bank Name:-
3. Account No:-
4. Branch Name:-
5. IFSC Code :- (which will be mentioned in your cheque book).

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Feb 04, 2019

Updated by Ifrah_ashfaq Thank you for the response Naaptol team, I have already submitted details . My complain number is: 37282929.

Waiting from the response from your end now.

Thank you