Naaptol — Pest control device faulty and half order delivered. Complaint id: 11983849 logged for this refund

vitgo friend

Address:	110030
Website:	www.naaptol.com

Hi, i had ordered Electronic pest control device (Order ID :[protected] and using it since then - but rats, lizards and cockroaches still there. no effect on mosquitoes as it claims. On this support team informed device is faulty and they will send replacement. Firstly delayed response time from support team. No response it was already 15 days and then partial delivery . email sent on 18th Nov: AWB No: [protected] delivered today, but its single machine instead of 2 devices .my offer was of Buy 1 get 1 free (and i returned back both in AWB id: [protected]). Naptol reverted they have escalated matter and will dispatch the missing 1 pc Electric Insect & Pest Control Machine within 2-3 working days. it's 15th Dec, till date none delivered to the address and also dissatisfied from service (product doesn't work, not completely delivered, delay in dispatch - no revert on emails ) . I want money refund. Complaint id: 11983849 logged for this refund.

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Naaptol Online Shopping customer support has been notified about the posted complaint.

Jan 04, 2016

Updated by vitgo friend product is recieved by Naptol through Aramex : AWB [protected]. Refund is claimed for this complaint, await the refund back !, please keep open same.