Naaptol — They sell worst products at high prices and take the payment twice

Address: Azad Nagar, Thane West as per their website
Website: naaptol.com

Naaptol advertised a mini mixie saying it is sturdy and show all types of grains and chutneys being ground in it. Priced at 800, I orderd it with payment option as COD.
Though committed a delivery in 3 days I received the item after a week. The delivery guy showed a QR code for payment. I paid thro paytm app. It was taking time and the delivery guy said it failed and you will get it back later and asked to pay to his number. I paid 800 to his number. After an hour the paytm payment was also successful.
The worst part is when discussed with both naaptol as well as the delivery guy both asked to contact the other and it never got resolved. I have mentioned the complaint on their portal but nothing happened.
Further worst thing is after 3-4 days, when I called them, a guy from their customer services says that guarantee of the product is only for 48 hours and hence no refund will be given. He transferred the call to 3-4 guys and all of them talking irrelevant things other than the refund of the double payment made.
NEVER ORDER ON NAAPTOL.COM - THE COMPANY, THE PRODUCTS THEY SELL AND THE ENTIRE TEAM INCLUDING DELIVERY AGENTS ARE ALL FRAUD.
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Naaptol Online Shopping customer support has been notified about the posted complaint.
 
1 Comment

Comments

Hi,
Apologies from Naaptol!
Please help us with order details at [protected]@naaptol.com to assist you further.
Have a nice day!
@Team Naaptol

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    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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