Nagpur University — B. ed degree not being provided by College

Address:

Bharat nagar, Nagpur-35

I, Megha Vij, a student of Prajasattak B. Ed College, haven't been provided my B. Ed degree even after clearing all exams.
The last sem result read-please contact college office-as my enrollment no. has not been provided by the University. I have submitted all the required documents to the college on time.
I have called the teachers 40 times and been to the college 10times, but still they would not provide any details as to why my result has been wit held. I need to apply to schools and for MA. But college is not giving back my 10th-MBA originals back too...