Namdhari Fresh — product scanned but not received when checking at home

A salad spread was part of large purchase of grocery. On checking later the item appears not have been bagged. The store person was helping with bagging (Item about 90 inr). Possible missed bagging but also very likely a way to fraud the consumer. On mentioned they said they will check stock etc. But did not reply back. Needs to check by management if this is systematic issue. Sadashivnagar stork in bangalore.