Naswiz Retails Pvt Ltd — hotel provided far away city

I purchased a package from naswiz in may 2017,
I used my first voucher for munnar.
Hotel given by company was 28 km far away from munnar. We rented a car for self drive, otherwise it would be very difficult for us.
Hotel was good, but our room was not upto the standard as they told us 3* deluxe rooms. Rooms equilant to 1000/- per night.
Not a good deal
Many many conditions