National Highways Authority Of India [NHAI] — 25 minutes delay. Talking rude and use bad words

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National highway

There is always a problem at pudurpandiyapuram toll Plaza, on NH 45B Tuticorin . Yesterday it took almost 25 minutes to cross it, at 11:49am, whereas NHAI says that more than 3 minutes waiting time will let vehicles to pass free, but the staff didn't bother at all and using bad words. I have fasttag also. I got charged while they pass me for free. I want my refund. The road is also too damaged. Toll gate rate also extra 5 rs. Taken. Most of boys are No uniform and like to rowdies Toll gate was expired but still working. Please take a action immediately .

These are my vehicles detail.

Car no: TN38 5949