National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
Submit a Complaint
1276
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

Website:
Facebook
Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1074
down
356

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
1276
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (252)

National Highways Authority of India [NHAI] Complaints & Reviews

Sort by:

National Highways Authority Of India [Nhai] — fastag lane not meant for fastag

 Nimishyadav on Dec 18, 2018
Ambala dappar tolltax was not maintaining fastag lane for fastag. Every single car was entering in that lane and i waited for 6 minutes in fastag lane. I made full video regarding the same. If we are paying extra for fastag then what's the difference between fastag and non tag vehicle. Stop charging in the name of fastag facility that u can't provide. When we are forced to maintain some minimum amount for this service and you are not able to give those services then what's the reason behind maintaining that balance or for paying extra for that tag.
Poor service i need some action on this...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — heavy nh road damage regardings

 ThÆmî ZhÆñ ShÆshî on Dec 18, 2018
Dear sir/madam,
I'm living in annur, everyday i'm traveling to college by my vehicle. But the road from sarkar samakulam (Tamilnadu-641107) to saravanampatti and the road from saravanampatti to chinnavedampatti (Tamilnadu-641049) was heavily damaged. But no one can take any actions against it. So as a public i complaint against the highway department. So kindly solve this issue and take it as a public requestion.

Thanking you

With regards
P. Sasikumar
Contact number -[protected]...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — road damage in nh-08 (bridge area) between bawal to dharuhera

 kapil alubuild on Dec 18, 2018
Dear team,
Road damaged between bawal to nh-71 (Bridge area mainly), a long time i see this problem for all vehicles.in upcoming fog time its a cause of accident. So please repair this bridge area road. Also provided reflector for fog safety. Last two month approx i see this national highway conditions. Approx three lacks vehicles going this road in a day as a statements. Request you to please resolve this....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

National Highways Authority Of India [Nhai] — I have been charged twice at the same time in the tolls

 Chetan.SL on Dec 18, 2018
I was travelling from bangalore to davangere via nh4 (To & fro) in my new car and fast tag was registered.in the to and fro journey i encountered 5 tolls where my car's fast tag was read.
From bangalore to davangere i passed only 2 tolls via fast tag lane which are listed below.
1. Kulumapalya toll plaza, date[protected], time - 07:12:38
2. Chokkenahalli toll plaza, date[protected], time[protected]

Later for the other three tolls i passed through the regular toll lane and took the receipt for up & down (To & fro), since i was returning the same day.
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [Nhai] — I am complaining about not working fastag

 namdevsawant on Dec 18, 2018
Dear
Yesterday i was travelling from mohal (Solpaur district) to solpaur. There is a toll between mentioned city. While going my money for toll was deducted from paytm. While returning it was not detected and i have to pay manually 55 rs. Because of this fault i have to suffer 25 rs. I have paid 55 + 55 but actual retrun charges was 85rs. My vehicle number mh13 ck 2802....
Complaint comments  Read comments Complaint category Business & Finances

National Highways Authority Of India [Nhai] — regarding camera recording

 Vikrant96 on Dec 17, 2018
Hello sir
I vikrant from gurgaon. I am travling in local taxi (Maruti ertiga) on nh8 from manesar to dharuera. My mobile is left in the taxi. I know the the date (12/12/18) and time (2:00pm to 3pm). The nhai camera near kapdiwas, haryana. Plz help me to find the taxi no. By your camera.
My mob no.[protected]
Email-vicky. Vikrant96@gmail.com
Thank you...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

National Highways Authority Of India [Nhai] — poor visibility of speed breakers on nh275

 Arun R Kumar on Dec 17, 2018
I travel between bangalore and mysore quite often on nh275. Most of the highway is nice and clean and provides a satisfactory ride. However, there are many speed breakers along the entire stretch that have very poor signs to highlight these speed breakers. Added to this, there are no flashing lights warning about an upcoming speed breaker on the road and, there is no reflective white paint on the hump either. And where ever there are signs showing an upcoming hump, the hump does not exist and vice verse. With vehicles traveling at the speed limits, there is very little time to break, as the hump...
Complaint comments  Read comments [2]Complaint category Other

National Highways Authority Of India [Nhai] — anonymous charge deducted without travelling

 Myelsamy B on Dec 17, 2018
Respected sir / madam,

My name is myelsamy. B, i have a very bad experience from one of the paid toll at vaiguntham, salem quota.

I am using a fasttag obtained from kvb bank associated with my mobile number [protected]. The last time, i have used this toll was on[protected] where i was deducted 60, inr as toll charge.

I have not used this toll after this date, however, i have received a message on[protected] again saying that i have used the toll and was deducted 60 rupees. Off-late, many of my friends have also experienced this issue, their fast tag...
Complaint comments  Read comments [1]Complaint category Public Transportation

National Highways Authority Of India [Nhai] — toll plaza khed shivapur pune

 Siddharth git on Dec 16, 2018
I was traveling in swift dzire car towards pune and stopped to pay the toll. Toll amount was 90 rs and i gave 500 rs note. There was huge queue as the time was around 5 pm evening on sunday 16th dec. The person at the counter returned 410 rs to the person standing just outside the counter. The person standing outside the counter then returned me 410 rs and then i left the toll plaza. It is after that when i checked for the receipt there was no receipt and only 4 100 rs notes and 1 10 rs note. Then i realized the person standing outside the counter cheated me.. I could not turn back as it was not...
Complaint comments  Read comments [2]Complaint category Tax Services

National Highways Authority Of India [Nhai] — against toll tax

 Umesh15426362 on Dec 16, 2018
Am serving in indian army. And am going to salasar. When i am crossing toll plaza shobhasar nh 58 they are asking me my i card now that time i am not carry my i card but am carry my leave certificate and my other related documents. But they are not agree. All staff behave is not good speacialy his employer mr surender. I submit my toll tax 25 rs. Then i cross this toll. Indian government already declare that soldier don't paid tax in all india toll plaza please take a necessary action against this toll plaza please. Thank you
Yours faithfully
Umesh kumar...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [Nhai] — toll for 5 km residential area

 Priti Phulari on Dec 16, 2018
I stay in hadapsar and going to kalbhor phata near around 7 km

We crossed toll in between and they asked for toll around 25 rs.

And same for returning.
Why should i pay toll if i just have to travel for 7 km and toll is in between?

I asked authority to not to charge because we r residents of same area.
But he argued very arrogantly.

Request you to take immediate action about this....
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — too much waiting time at toll plaza at nhai 65

 Sandeepreddy Gundla on Dec 16, 2018
I sending complaint on nhai65... Every saturday, sunday and monday we are facing problem of waiting 20mins... So much time wasted. No proper response from employees... Rude response... People have more problema than benefit... Please take this compliant as serious take proper action.. If we are asking queries no one is there for giving solution.. It is better to increase tolls......
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — refund of rs.45.00 on account of charging of toll charges twice for the same journey on 13.12.2018 at kalajhar toll plaza.

 Surinder Kumar Rattan on Dec 15, 2018
I am having vehicle no. Pb11av5470 and am maintaining sbi fastag id 34161fa[protected]c93a0.
Toll charges deducted twice for journey on 13.12.2018 at 6.02pm and 6.07 pm at kalajhar toll plaza on patiala sangrur highway in punjab for the same journey. Rs. 80.00 deducted at 6.02pm and rs.45.00 at 6.07pm.
I request you to arrange of refund of rs.45.00 in my account.

Surinder kumar rattan,
51, 1a/8, guru nanak nagar patiala
Mob [protected]
Mail: skrattan52@yahoo.com...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [Nhai] — complain about highway encroachment

 anilarya2 on Dec 13, 2018
Respected sir i went every day laxmi nagar, delhi to bawana. But here is from some time i am seeing some hawkers selling there products on highway side by side. Therefor now there is too much chances of an accident. Police is also there but no body has any tension about that. Not only 1 or 2 hawkers but more then 20 are there after gaping of meters between 1 to 3 km. So i request you to do something about. Otherwise traffic jam and accident would be cause there thanks...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [Nhai] — no dedicated lane at athur toll plaza, edayalam, tamilnadu on nh45

 NHuser on Dec 13, 2018
The fastag lane in athur toll plaza on nh45, edayalam near tindivanam is not dedicated. Vehicles paying cas are allowed in this lane defeating the purpose of etc.
I have used this toll on dec 11th 2018 going from chennai & on dec 12th while returning.
Both times, there was no dedicated lane!
The staff is also rude.
Attaching pics.
Please take action and ensure that dedicated lane only for fastag is provided....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — poor road condition nh47

 Honest1 on Dec 12, 2018
This complaint is about godhra - ahmedabad nh47.
On this road we need to pay toll some of rs. 105 & 90 at vavdi and pithai. Road condition from
Sevalia to ladvel is extremely bad. Big size of broken road in the middle. 2 times i was nearly to met with an accident just because of roads. If nhai cant provide good roads then why they are collecting toll. There is not any complaint number or any contact number on toll receipt. My car suspension get fully damaged due to this road.
Normally people go on speed of 80-100 on highways and suddenly you find big part of broken road at...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [Nhai] — poor quality of highway led to car tyre burst and accident

 Nitishsetj on Dec 11, 2018
On sunday I met with an accident due to tyre burst because of a huge cement block fixed on NH1 near Murtha toll plaza. The cement was sharp pointed and such a huge block. I'll go to consumer court and RTI. Why we are paying taxes to you?
Your NH1 highway is a in the worst condition due to which I have beared losses and met with an accident. I need to know what step you are going to take and what compensation u r going to give me....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [Nhai] — various accidents caused from a road hump/speed breaker in mandya city 571401

 abhishekshivachar on Dec 11, 2018
Please take necessary action on a road hump opposite to suresh fuel station on bangalore - mysore nh 275 within mandya city limits of karnataka state with pin 571401. The road hump is not noticable for vehicles and there are atlest 40-60 accidents / damages caused to various vehicles and various sufferings to public on daily basis. Treat this as most urgent...
Complaint comments  Read comments [3]Complaint category Municipal Corporation

National Highways Authority Of India [Nhai] — complaint against fastag system

 pchaudhary68 on Dec 10, 2018
Dear sir, it is to state that the services of fastag at your luharli toll, sikandrabad is too poor & need immediate attention. There are following two major problems which customers are facing:
1- barrier is getting opened too late. Sensors are not effective. It is sensing very late.
2- always there is a rush due to ineffective working of staff & ineffective fastag system. We are getting through by taking 20 to 40 minutes.

Also we are facing problem at entry & exit of peripheral express way at beel akbarpur & kasna entry/exit points. There also we have to take manual...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [Nhai] — pipili toll plaza

 Biswa Mohanty1 on Dec 10, 2018
Date - 08.12.2018
Time - approx 2 pm
Vehicle number - od o2 an 1164
Dear concern
Here modi govt. Is promoting for cash less transaction and your pipil tool plaza they are not accepting the money with anymode except cash. When i ask them for cash less transaction they clearly said. If you want to cross the tool give cash or else do't cross it. Is this is your achedin???...
Complaint comments  Read comments [1]Complaint category Government Organizations

Recently Discussed

(0 minutes ago)
Oyo Rooms
room was not available at the venue when I had confirmed booking
(2 minutes ago)
Jovial Mart
refund the amount as quality is very bad
(3 minutes ago)
Tata Motors
tiago music system not working
(3 minutes ago)
Tata Motors
car is in service center since 4th december and till date replacement material not available
(4 minutes ago)
Gaana.com
premium subscription activation

Featured Complaints