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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Mar 14, 2024
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+91 11 2507 4100
3076
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+91 11 2507 4200
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+91 11 2509 3507
+91 11 2509 3514

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G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints(8413)

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J
JK Esteem
Mar 18, 2024
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Wrong fastag debit

IN MY FASTAG ID 34161FA820328D9A022789C0 & Barcode [protected], there is a debit of 120/- on 17.12.2023 vide transaction 0010002312171944558849 at Gadanki toll plaza whereas the car was securely locked in my house at C6 Atreya Apartments Malleswaram Bangalore 560003. I had already left for US on 15.12.2023 and there were no other members at home to drive the car.

This debit is totally wrong and has to be reversed.br...
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M
Mrinal Itankar
Mar 14, 2024
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Rude Staff Behaviour at Champa Toll Plaza

Address:Champa Toll Plaza, Champa, Umred Road , Nagpur, Maharashtra

I was traveling to my native place from Nagpur with my family in my car MH 33 V 3030 on 9 Mar 2024. I entered the toll plaza queue with 2 vehicles infront of my car. It took very long time to scan the fastag of front vehicle. I continuosly started horning. After 10 mins, they told to take return from the lane and join another lane. Staff gathered towards our car and were talking very arrogantly. They were arguing not to open the gate. Two...
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J
jangrask100
from Hisar, Haryana
Mar 12, 2024
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Overcharging on Landhari Toll Plaza Hisar Haryana

Address:Landhari Toll Plaza, Hisar Haryana

Hi,

Please note that I was travelling on 10th Mar 2024. My car number is HR20AU8836.
I have completed my return journey within 3 hours on same day.
I have got the message on my paytm app that shows amount INR 90.00 was deducted twice. As per the rules, if I am returning back within 24 hours, the toll charges would be deducted as 90 & 45 and not 90 & 90.
Toll gate - Landhari Toll Plaza, Hisar Haryanabr...
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Y
yasir chapti
from Ahmedabad, Gujarat
Mar 3, 2024
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Nabipur bridge light always off during early morning NH 48

Address:Nabipur, Janor chokdi

I would like draw your attention about the negligence of authority of NH48 at Nabipur Village, Janor cross road, Gujarat. I go daily early in the morning from highway and i have frequently seen that the lights always not in working condition on the bridge, due to lights off there are many chances of accidents, theft and robbery.
Kindly look into this matter...
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J
Johnkeerthan
Mar 2, 2024
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Harassment on toll plaza

As i hv a new commercial vehicle yet to receive my RC card but my fastag registered on Chasis number. But in the toll im fined and harrased make me wait for long n wasting time. Please help me get justice n refins my amount.
Detaila are furnished in the attachment...
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R
Rana Dhingra
Feb 29, 2024
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Fastag Suspense Charge

Address:Ludhiana

Dear Sir, I got a message last night that my fastag is showing dues of Rs. 1350 which were not deducted due to some technical problem. But in going through my account I have no such entries. On contacting the concerned authorities, no response is what I get. I want a complete detail of all such entries. I am being kept in the dark. please direct the fastag department to kindly send all details at my E-Mail Add : [protected]@gmail.com...
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V
Vishnu Thampy
Feb 28, 2024
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Issued me a fine even after having proper Fastag balance

Address:Vishnu Mandiram , house no 10, perumbavoor

Sir, My name is Vishnu Thampy. I am from Kerala. On 27/2/2024 I travelled from Perumbavoor to Thrissur. In between there is only one toll plaza, ie Paliyekkara Toll Plaza. Yesterday I had Rs. 185 as Fastag balance. When I passed through Toll Plaza in the morning I paid Rs.90 as toll. So then I had Rs.95 as Fastag balance. When only Rs.50 was need for return through the toll plaza, the employees informed I had low balance and issued me a fine...
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B
bdsingh
Feb 27, 2024
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Deduction of wrong fastag charges

Vehicle no.CGAJ8009 crossed Limha Toll (Chattisgarh) on 13.02.2024 at 14:37:29, Rs.110.00 was deducted. I came back on same day at 20:56:42 again Rs.110 was deducted instead of Rs.55.00...
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I entered the Eastern Peripheral Expressway in my car (UP14FX...) from Dasna and exited from the Village Jakhauli toll booth. The booth has charged me Rs. 280 instead of Rs 105.
This is unfair, and I had to wait a lot to exit from the booth as well.
The details are as follows:-
TxnId: 0010002402260642270973
Date: 25 February 2024...
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S
sudheer1306
from Sikar, Rajasthan
Feb 20, 2024
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Sikar Dadiya Toll Plaza Misbehaved and Mental Harassment

I was travelling by my car from Bhadwasi Sikar to Dadiya toll Plaza Sikar Rajasthan (RJ SH-8) on 19th Feb 2024. According to government rules, local residents living within 20 kilometers of the toll plaza do not have to pay toll fees. Consequently, I requested Dadiya Sikar toll plaza team to let me pass as I am from Bhadwasi Village and it falls under local residence list, but they refused, mentally tortured and misbehaved with me. They are...
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N
Noufal221
Feb 20, 2024
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Road work

Address:India

Sir At Ventothanpadi, the third ward of Kalikav Panchayat, wandoor Assembly, Malappuram District, Kerala
The road is being renovated. There is a hill here where there have been many accidents.
But even at the cost of 12 crores, instead of demolishing the hill, nothing is being done other than moving its tip a little.
Sir therefore I humbly request you to intervene in this matter as soon as possible...
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Address:Pune

I am writing to express my utmost dissatisfaction and concern regarding the appalling behavior exhibited by the staff at the Khed Shivapur toll plaza during my recent visit today.

Upon my return journey from Narayanpur, I encountered distressing conduct from the toll personnel, which I feel compelled to address:

False Claims Regarding Fastag Balance: Initially, the toll operator alleged insufficient funds in...
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Address:Jalahalli Cross,Bangalore-560057

From
B.Ramadurai,
105, Casa Serene Apartments,
Subrato Mukherjee road,
Jalahalli Cross, T.Dasarahalli,
Bangalore-560057

Dear Sir,

Sub: Huge rattling noise in NH4 from Jalahalli Cross to T.Dasarahalli signal due to ramblers

This is to brink to your kind attention a major problem affecting the residents of Jalahalli Cross, specifically the apartments owners...
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A
ashish_negi009
Feb 11, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
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Toll fee deducted from account and still paid cash at counter

Address:House no. 648, sector 31, Faridabad

I have been asked to pay Cash 70 on my return, at toll plaza Badarpur even though the amount was deducted as whole on one side and on my return within couple of hrs it didn’t reflect. Pls advise refund. Thanks, details below:

First entry at Toll:

Your Axis Bank FASTag Wallet ID XX3342 for vehicle no. UK07AP4189 is debited with INR 35.00 on[protected]:31:59 IST for trip[protected] at toll plaza - Badarpur...
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A
Feb 11, 2024
Feb 11, 2024
This thread was updated on Feb 11, 2024
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Sangli to peth naka road when to start build

Address:सांगली

सांगली से पेट नाका सड़क निर्माण अभी तक शुरू नहीं हुआ इसके कारण सांगली तथा आसपास के लोगों को भारी समस्याओं का सामना करना पड़ रहा है और सड़क की हालत बहुत खराब हो चुकी है उसके...
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H
Hitesh7359
Feb 10, 2024
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Toll Deducted while vehicle is at home.

On[protected] at 17:55 toll of Rs.105.00 (TxnId: 0010032402101755326848) was deducted at Badbar Toll while vehicle was at home full day. Please refund me the amount deducted and look into the matter....
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R
Raj Heera
Feb 8, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NH 25, Jodhpur Pachpadra, Encroachment

Address:Pachpadra

Dear Sir, near Village Bhandiyawas, Pachpadra on NH25, Jodhpur to Pachpadra, some people are encroaching within 50 feet of the road boundary, due to which I and the general public have to face problems.
Please stop this encroachment as soon as possible...
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E
experia
from Vijayawada, Andhra Pradesh
Feb 7, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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DEATH TRAP in service road - Vijayawada city NH16 (near Trendset mall)

Sir, the service road is being widened under the new flyover, abutting Trendset mall. Opposite Pillar 16 (entrance to Sai Nagar) there is 6x10 feet drain hole which can be a DEATH TRAP for pedestrians/bikers. It is full of murky drain water, often stagnant, breeding lakhs of mosquitoes.

Vijayawada Municipal Corporation claims it is NH responsibility. ALthough crores are spend on beautification this DEATH TRAP remains unattended....
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A
Ashish Aggarwal
from Muvattupula, Kerala
Feb 3, 2024
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Misbehaviour and collecting cash inspite of fastag balance

Address:Tirupati Motors, 47, Peenya Third Phase, Bengaluru-560058

Our vehicle KA02AA1051 was held at Devanhalli toll plaza at Hyderabad-Bangalore section on 03.02.2024 at 12.03.51 hrs. Our fastag has a balance of Rs.600/- in vehicle card and Rs.5000/- in CUG account also. and we have shared the screen shot also to the person incharge. The person incharge misbehaved very rudely and refused to entertain any complaint and shouted badly. finally we have to pay Rs.170/- as cash payment the receipt of the same...
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A
Ankit Soma
Feb 1, 2024
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Entry not allowed by toll manager

I was going to Narnaul civil hospital with my grand mother by my own car. The toll manager denied my entry after seen my defence I’d card along with movement order cum leave certificate. This happened at toll plaza buchawas national highway 152 D (toll plaza number is 13) approx at 1045 hrs on 01 Feb 2024....
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