National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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2184
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

Website:
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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1873
down
560

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
2184
Pending
0
Resolved
19
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (488)

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [Nhai] — toll plaza information not shown between pune and mumbai

 chitraketu on Nov 14, 2019
I was looking for toll fee details of toll plaza between pune & mumbai on NHTIS portal, but no information is available yet. infact all other tolls across India is shown, but even the major toll over express highway such as ( kalhapur toll ) is not shown. major problem is at katai village toll as this toll is announced closed sometimes and open sometimes....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [Nhai] — at toll plaza fastag gun for detecting the fastag is defective

 shilpan77 on Nov 13, 2019
At baroda to ahmedabad toll plaza, every time i try to go from fastag lane my tag is not detected at rfid machine and than they try to do it with manual gun but gun also not detect only on that toll plaza which goes to ahmedabad from baroda on the opposite side of same plaza detect it so they have defective gun on baroda to ahmedabad fastag lane and they force me to go in general lane even though i have fastag valid with balance in it and at everyehere it detect except baroda to ahmedabad fastag lane. And very rude behaviour...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

National Highways Authority Of India [Nhai] — unethical behavior

 Gaur Raghuraj on Nov 13, 2019
I was traveling towards jaipur from sikar. At round 10 pm while crossing tatiwas toll plaza, one person namely ashok bardhwaj sitting at counter number 8, misbehaved with my mother and my wife.
I complained about the same. Incharge namely shekhawat came and asked me politely to settle the matter.
But such behavior of a person is not justified and an action should be taken against ashok bhardwaj....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — no allotment of 54ec bonds even after 7 days of money debited from account [Resolved]

 vinodkariya on Nov 13, 2019
We applied for nhai 54ec bonds through hdfc representatives with application nos[protected], 20060474, 20060476,[protected]. Money debited for all applications on 7th auguest & 8th august. However i don't have any clarity about allotment status. I understand from hdfc representative that nhai will take 20 days to allot bonds. However i am very surprised who is using our money for this duration. If allotment will take 20days then why they are drawing money from bank.

Please arrange speedy allotment or i will loose my tax saving window & investment become useless.

Thanks...
Complaint comments  Read comments [1]Complaint category Tax Services

National Highways Authority Of India [Nhai] — double charge for one toll

 sandeep soni on Nov 13, 2019
I have traveled from jaipur to delhi on 04 oct. 2019, i have fast tag on my vehicle and the the toll at manohar pura plaza (From 162.50 km to 220.00 km), the single charge was inr 65.00 which was charged on cash as well as on my fast tag. As the person sitting at toll counter told me that my fast tag is not working and same reflected in my balance after deduction of inr 65 from my fast tag balance. The cash transaction id is [protected] and trip no.in my fast tag is[protected] at 5.28 pm. Scan copy of toll cash receipt & message received is attached for reference....
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

National Highways Authority Of India [Nhai] — physically assaulted by toll tax managers [Resolved]

 [email protected] on Nov 12, 2019
Sir, this is the scene at dakankotada toll tax while traveling from udaipur to banswara, there were 4 booths only two were operative and other 2 are closed without any reason. While i was traveling i saw 1 booth is full of rush, and at the other booth the truck was passing i thought this is also operative so i start moving from that lane behind truck, suddenly a staff boy in pyjamas came in front of me and showing hand and trying to say where i am going, i said to him why are you blocking my way, . Then the boy said go to other lane, so i said so why the hell you have made this lane, he said its...
Complaint comments  Read comments Complaint category Law & Civil Rights

National Highways Authority Of India [Nhai] — charged more using fastag at nelamangala-tumkur tolls

 Girish Kote on Nov 12, 2019
There are 2 tolls of same company when you go from nelamangala to tumkur (Nh4), (Toll plaza - kulumapalya toll plaza & chokkenahalli toll plaza). If you take manual toll and say you are crossing both tolls, they ask you pay only 35/- rs. If you are just crossing only one toll then 20/- rs you need to pay. But while using fastag each of this toll booth deducts 20 each on same day within 45 mins of crossing between tolls and hence you will be paying 40/- rs instead of 35/- if you use fastag. Checked with fastag issuerer and they said it was given to them by nhai and hence asked to raise a complaint...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — irrelevant debit to my fastag account

 Pradeep Bhoje on Nov 12, 2019
Dear sir,

With regard to the above there is a debit transaction of rs. 375 on 27/08/2018 to my fastag account.

My account details as under
Name - kavita shivajirao shinde
Vallet id - [protected]
Contact no - [protected].

The same is been informed to the concerned however they rejected by saying you that you have breached the time limit. This is just disgusting to know that we are supporting digital india campaign and in reply we are suffering due to mistakes committed by the technology.

Please solve this issue...
Complaint comments  Read comments [2]Complaint category Other

National Highways Authority Of India [Nhai] — complaint of mandal toll plaza

 shivanshuc1 on Nov 11, 2019
The person who introduced himself as upendra singh chauhan and anant chavda don't know how to talk to customer. They just want to mishave verbally and too very intentionally in front of all of their staff. Also he didn't allowed me to lodge complain in the complain book which i started to fill.
I had a complain about the toll plaza card for which i paid for. Neither they are giving the card nor they are returning the money.
This happened on 11-november-2019....
Complaint comments  Read comments [2]Complaint category Government Organizations

National Highways Authority Of India [Nhai] — complaint regarding road condition and corruption in staff.

 Kartik Buttan on Nov 11, 2019
1. The roads under the sampla haryana toll is very bumpy.
2. Also the staff including the higher officials are corrupted.
3. You can easily cross the toll using some chits written with reference of officials.

This can be observed if you stand by the toll in busy hours.
These crocodiles are eating up the resources and may be the country.

This is a humble request being an aware citizen to please look into the matter and take suitable steps possible.
So that the conditions improve.
Your actions would be highly appreciated.
Complaint comments  Read comments [2]Complaint category Government Organizations

National Highways Authority Of India [Nhai] — toll fee deducted twice

 Sanjeev Bahl on Nov 11, 2019
I traveled on 10nov, 19 using my hr30n 9068 and passed through toll plaza chhajrasi. After passing thru toll gate i was informed that my fast tag is black listed and have to pay toll fee again.
Later i got message that toll fee of rs.125 is deducted twice.
The two transaction id are : [protected] and [protected].
Kindly arrange to refund of rs.125 to my fast tag account....
Complaint comments  Read comments [3]Complaint category Other

National Highways Authority Of India [Nhai] — fraud by toll staff at vashi toll plaza, new mumbai

 viralp on Nov 11, 2019
The fastag readers at vashi toll plaza, new mumbai are not working. The staff insist on cash only payments and enact a drama, trying to read the tag with mobile phones and then show us on their screen, a message that the fastag is no longer valid or there is no balance available. Then they insist on payment is cash only. The toll staff are absolute cheats and show wrong information, even if there is no problem with the fastag. I have a doubt if the receipts issued by them are genuine....
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — condition of begusarai ballia highway

 Gayatri Agarwal on Nov 11, 2019
The condition is pathetic.. Dust and now fog. Everyday accidents are happening and for health it is more dangerous than delhi smog. Road is like roller coaster. Everyday travelling people facing a lot of problems but no one is there to help pls help the people of begusarai.. Ballia of bihar it will be a great help everday people are facing problems. Its begusarai ballia highways.. State bihar...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — not got full value of my land till now

 [email protected] on Nov 10, 2019
Dear sir /madam
I am from gorakhpur district. It was informed that some part of my land will be covered by nhai in order to development of nh-29 (Gorakhpur to vanarasi).
I have submitted all my documents required for the value of my land to the office. After some time i have got some of the total amount decided by nhai for my land but their is no information about the remaining amount. The actual location of my land is in kauriram.
Sir/ madam i am farmer by profession and need some action against it as quick as possible.
Your obliged citizen of india

Thank...
Complaint comments  Read comments Complaint category Business & Finances

National Highways Authority Of India [Nhai] — fastag by equitas bank

 Capt Suryaprakash M on Nov 9, 2019
I am chennai based. For renewal of kyc for fastag, none of the equitas bank branches are accepting my form. They are asking me to got to ambattur branch
Which is 30 km from my residence,
The branch in kk nagar, mambalam, t nagar and usman road are not accepting my kyc details.
The message from equitas says all branches will accept.
This bank has to be cancelled from issuing fastag because of such shoddy service....
Complaint comments  Read comments Complaint category Banks

National Highways Authority Of India [Nhai] — unfair practice at chhajarsi fee plaza

 Hptyagi on Nov 8, 2019
This is to bring to your notice that while travelling from Gajraula(UP) to Delhi on 7th November 2019 at 16:48 via NH-9 we had to cross Chhajarsi Fee Plaza where after paying toll tax we were given the receipt with a different vehicle registration number (2948) than ours (HR 26 BU 9747). We couldn't check the number then because of a very long queue due to heavy traffic. This unfair practice needs to be brought to the notice of authorities as soon as possible.
Please find the wrong receipt attached....
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — zero maintenance of nh

 Er Sapan Chawla on Nov 7, 2019
At indore-ahmedabad highway, ghata billod entire road are damage under the flyover near ghatta billod toll. The toll is constantly being charged and the road is not being maintained for anything. More than half a meter is full of water. He has become an accident zone and there are many trucks and trolley overturning at night. The national highway authority should take action as soon as possible and take care of the safety of the peoples, taking care of road safety and security, and get it repaired as soon as possible and till the toll is closed. Even though the toll manager knows everything, he...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — three times highway toll fee collected for single entry at varwade toll plaza

 rvm1973 on Nov 6, 2019
While travelling on solapaur - pune national highway on 30th oct 219 at varwade toll plaza at around 6.30pm in my personal car having registration number ga08 n7262 of hyundai make and elantra model, this toll plaza collected highway toll fee from me 3 times for the single entry.

I have fastag account, hence i reached etc lane at 6.28pm. The toll fee got deducted from the account, however the boom barrier was not lifting. The toll personnel then diverted me to the other gate through que. After reaching the barrier of other gate at 6.36pm, again the toll fee got deducted through fastag...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — problem

 Gurudutta Savkur on Nov 6, 2019
Tumkur toll

All the gates are letting vehicles without fastag and we had to wait for a long time. The bus ahead o[censored]s made us wait for a long time as he did not have change.
When we enquired the staff about the same, he was very rude.

As it is, you are not providing quality roads for the amount you charge. And you can't even employ decent staff. Horrible...
Complaint comments  Read comments Complaint category Education

National Highways Authority Of India [Nhai] — toll collection from armed forces personnel

 Pratyush8384 on Nov 6, 2019
I want to bring out that toll staff on nh between lucknow and faizabad, ahmedpur toll plaza are asking for payment of toll from armed forces personnel, which is exempted as per supreme court orders. On informing the toll staff about the same the toll staff misbehaves and also asks for movement orders and other confidential documents from army personnel. You are requested to take corrective action and at least inform the toll personnel about thier duties so that they don't unnecessarily harass armed forces personnel....
Complaint comments  Read comments [1]Complaint category Government Organizations

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