National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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767
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
644
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219

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
767
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (143)

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [NHAI] — barriers not installed in divider area, lucknow to raebareli

 AmiteshS on Apr 22, 2018
I was driving from lucknow to raebareli, on my car with my family, using highway nh30. Suddenly 3-4 cows jumped from the divider to road and start running. Car was hardly 2-3 meters away from them. And it is very difficult to put break at such situation, as some vehicle was coming behind my car as well. Why animals go to divider, because of plants. Can we not put barrier or increase height of dividers, so that animals never dare to cross roads at a sudden place. Usually it is fine to control speed when any cut is present....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — wrong deduction at toll plaza from fastag

 VINOD KOCHHAR on Apr 21, 2018
Dear sir,
Recently i purchased a nexa car ignis registration number rj 14 zc 1202. I was given a fastag of hdfc bank number[protected]. The same was activated on 19 feb 2018 by the dealer and on the same day i charged my account with rs 500 with the help of my pnb credit card.
I traveled to ajmer on 16 feb and i returned to jaipur on 17 feb 2018 when my card was not even activated.
I received a message on 26 feb that my account has been debited as under
1, on 16 feb 2018 at jaipur toll plaza (Manoharpura 9002) at 11.37 am rs 60
2. On 16 feb 2018 at gegal toll...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [NHAI] — fast tag lane not working.

 Sam5488 on Apr 19, 2018
After lot of chasing and struggle i got hands on fastag from hdfc and was very happy to use it to save time plus wanted to be part of something new which nhai is implementing, my happines was shortlived when i figured out i still had to wait and waste time at these two toll plazas 1) paranur (Both to and fro) 2) athur (Both to and fro) 3) vikravandi (Both to and fro) 4) senguruchi (Both to and fro) 5) thirumandurai (Both to and fro) 6) samayapuram (Both to and fro) 6) boothakudi (Both to and fro) 7) chitampatti (Both to and fro) 8) eliyarpathi (Both to and fro)... Yes the fastag lanes are not working...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

National Highways Authority Of India [NHAI] — fastag lane illegally managed near kundli border delhi near mannat haveli

 wineetjain on Apr 19, 2018
Dear sir

I want to bring to your notice, that the subject toll is not managing fastag lane properly.

They have 2 taglanes.
One is separated with rope, on which they didn't allow entry, saying this is vip lane.
Which he kept opening selectively for all normal vehicles without any passes.
Some even without fastag and they were collecting cash payment at the booth.
Second fast tag lane on which he directed us is open to all even for vehicles without fastag. So a lot of waiting time in that lane.
I have pictures of all the events in both...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — complaining about huge unauthorised heavy loaded truck parking on bally toll plaza

 pnath on Apr 18, 2018
I travel daily basis through bally toll plaza but when i returned back from dankuni to dum dum, i watch everyday there was huge traffic jam due to unauthorised truck parking near toll plaza in the evening... It takes too much time not only for me but also for every small vehicle passengers, aged persons etic. No one take any action against such offended vehicles... Toll plaza company doing nothing to run smoothly... Please take some action... So that a healthy faster travelling can be arranged....
Complaint comments  Read comments Complaint category Travel & Vacations

National Highways Authority Of India [NHAI] — double toll collection

 mpswami on Apr 18, 2018
At toll plaza akhepura code 166001 of nhai on nh 52 i was travelling from sikar to jaipur on 16 april 2018at 10:46:41 pm by my personel car, my car has fast tag issued from hdfc. At toll plaza no message was received by me even after deducting rupees 55 from my fast tag accout and the person at plaza also collected rupees55 in cash from me by receipt no386131. I received the message at 11:17pm then i came to know about double toll fee collection. When i checked receipt i found vehicle no is also printed wrong vehicle no. Of five digit 65252 printed. My hdfc wallet id is [protected]. Please refund...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [NHAI] — nh 716 padi flyover road crossing

 bchenthilkumar on Apr 22, 2018
Dear Sir.Madam

NH716 Padi Flyover Road Crossing(TVS to Villivakkam under the bridge) is difficult under the bridge, as there is no over bridge or zebra crossing people need to run and motorists acceralate more faster seeing people trying to croos. Please do the needful

No zebra crossing, no foot bridge, no option to cross the road other than running infront of the vehicle which is speeding as they want go before someone crosses.

Regards
Chenthil
Chennai...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — nh 44 - raikal toll plaza

 Pereddy Ramesh Reddy on Apr 18, 2018
In raikal tollplaza, they are allowing non-fastag vehicles also in fastag lane, due to this for passing fastag vechciles are getting delayed. I observed this several times. Where as sakapur toll plaza is maintained very well as they are allowing only fasttag vehicles in fasttag lane.

Please take neceesary steps at raikal tollplaza and also pullur tollplaza on same highway to maintain the fasttag lanes for only fasttag vehicles which will help for saving the resources and time....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — national highways and all roads

 Devla on Apr 17, 2018
National highways and other state highways.
In most accident cases are happening in night time due to colloide on stopping vehicles.
This can be avoided fully,
Every where in the world all big roads or highways or small roads are illuminated very brightly due to that the following things are avoided fully.
1) due to illumination on full road the head light of vehicle, s intensity is reduced, due to that driver didn't get disturbed due to the light of other opposite vehicle.
2) due to illumination on full road driver can see the road very clearly so no collide...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — accident due on the unwarranted speed breakers

 bhaskar samineni on Apr 16, 2018
This is about a daylight, unwarranted and certainly an avoidable accident on our national highway.

While travelling from vizag to rajahmundry on 7th march 2018 in our ford figo car, we ended up colliding with another car in front of us, which stalled suddenly after noticing an un-sanctioned speedbreakers at gandepalli village on nh-16, andhrapradesh.

There were no traffic signs or markers indicating the presense of any speed breakers in that section of the highway.

As a result of this collision, entire front portion of our car got totally damaged, rendering...
Complaint comments  Read comments [1]Complaint category Government Organizations

National Highways Authority Of India [NHAI] — fast tag ref no: hfr040972 dt:24/3/18

 Madhu Devineni on Apr 16, 2018
Paid rs.1200 on 24th march ‘18 by neft, through my hdfc bank a/c and submitted all documents.
Subsequently rc copy mailed separately on 5th april ‘18, on receipt of mail.
Confirmation mail received acknowledging and informed that all is in order.
Nothing happened since then.
Their phone is not reachable, always busy. I tried to register my complaint on their site. First it mentions ‘incorrect code’ then ‘mail could not be sent’. Every single attempt has resulted this way, hence reaching out to you. I travel on that road still paying cash at the toll gates!!...
Complaint comments  Read comments [1]Complaint category Government Organizations

National Highways Authority Of India [NHAI] — no way to ambulance

 Raman Vajpaye on Apr 16, 2018
One bunnane toll plaza near garh mukt eshwar on highway nh9. Up.. Me and my father in ambulance come from phagwara punjab.. I surprise to se there r no different or que for ambulance and no toll plaza employee to attention or reaction to clear the way of ambulance.. I lost 20 minutes on toll plaza... Any have any system for it...
Dr. Raman vajpaye. Phagwara
Mobile [protected]...
Complaint comments  Read comments Complaint category Utility Services

National Highways Authority Of India [NHAI] — misbehavior of counter assistant

 Uday Sheju on Apr 15, 2018
Yesterday i was going to shiv, on neembasar tol, i demanded return ticket, he refused, with plea that there is no traffic on this road, hence they are not issuing return ticket, he mis behavior with me, when i told him that i shall complaint against him then he gave me return ticket.

Uday sheju kamla nehru nagar, jodhpur
Raj. Mobile no. [protected]...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — help regarding tracing of a vehicle

 Karmvir Saini on Apr 15, 2018
Sir, i am bank manager in a psu bank. We have a car loan default in our branch. We have tried to track the vehicle, but not track it. We need nhai help that can you inform us, if that vehicle 'toyota etios car' registration no. Is hr06ad6642. I can submit an official letter to your deptt if there is a possibility to track the vehicle at any of the toll. Waiting for your earliest response. Regards
Branch manager
Allahabad bank nilokheri
Haryana...
Complaint comments  Read comments [1]Complaint category Banks

National Highways Authority Of India [NHAI] — delay of more than 7 minutes at panipat toll plaza

 Pankaj Garg 639 on Apr 13, 2018
This is to bring to your kind notice that the officials at panipat toll plaza are not following supreme court rules of exemption of toll in case the delay is of more than 3 minutes.
We reached the toll plaza queue at 3 : 02 p. M. On 13/4/2018 and had to wait for our turn till 3 : 09. On asking for exemption of toll, the officials misbehaved and forced us to pay the toll on behalf of a old letter (Copy of which has been attached). You are requested to go through the video clip of this incident to know about the harassment we had to face. Our vehicle no. Is hr 54 4026 (White swift desire).
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — there are no restrictions at accident pron area which is college entrance

 Bala Svéñ on Apr 12, 2018
My college entrance is just beside the nh65, but the vehicles travel high-speed
No speed restrictions are there
I want some speed restrictions
At my college entrance
Please don't kill students
My college is andhra engineering college
Near nellorepalem nh65,
Please help us
Recently i am crossing left to right as to enter my college
I checked back
And turn on indicator
But a vehicle suddenly came
Fraction of seconds
It missed to hit me
The dangerous area have
A up slope
And turn
Please...
Complaint comments  Read comments Complaint category Institutes

National Highways Authority Of India [NHAI] — unauthorized toll collection by state govt officers

 Kali9998 on Apr 12, 2018
Sir, i am punjab civil services officer moving on an official assignment from bathinda to nct of delhi using a hired by tender vehicle of state government. I produced all relevant documents before them for my valid exemption but toll staff denied and i habe been charged the toll amount. Please issue required instructions or any clarification if i am misinterpreted the official assignment.. Regards [protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [NHAI] — highway no 161 hingoli to kanergaon naka corruption

 Balaji Ghuge on Apr 11, 2018
वरील विषयास अनुसरून आपणास तक्रार अर्ज करण्यात येतो कि हिंगोली ते कनेरगाव नाका महामार्गावर सध्या काम चालू आहे. परंतु त्या कामामध्ये मुरूम वापरण्या ऐवजी मोठ मोठाले दगड त्या ठिकाणी वापरण्यात येत आहेत. आणि त्या मुळे त्या महामार्गावर...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — complaint - gurgaon faridabad toll

 Krishan _1094 on Apr 9, 2018
Hi,

I would like to inform you that toll people are goons at gurgaon - faridabad toll tax, i visited today around 4:50 pm and person who was sitting at toll was talking so rudely without any reasons and it seems like he just wanted to provoke me so that they can do anything they want, my vehicle number is hr51az 8230 and on 9 th april around 04:45 pm i was at toll and person was talking so rudely.

Request you to please take the required action.

Thanks
Krishan
[protected]...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [NHAI] — renew the shops or the lorry weighing machine station

 palanikumar1313 on Apr 9, 2018
Either shops or lorry weighing station should be closed.

Madurai, alagappanagar - lorry weighing scale is in front of shops may lead to accident. No parking facilities, barricade is kept disturbing motorist. Madurai corporation should take action. While weighing the long container lorries, vehicles there is 15 mins traffic jam on nh7. Please take action and prevent the major road accidents....
Complaint comments  Read comments [1]Complaint category Public Transportation

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