National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

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G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1507
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465

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
1772
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (383)

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [Nhai] — operator charge multiple by cash & fast card for single entry

 Ateequr Rahaman on Jun 19, 2019
Operator deny Fast Card not working and charge with Cash with Ticket No. [protected],
After pay cash a deduction from fast card was made by transaction no.[protected].
Location:- Eastern Peripheral Expressway Bilakbarpur (T-5)
Booth & Operator - 05 & TC1508
Date - 16/06/19, Time- 08.09.15
Vehicle No. UP169767

i request you kindly look into above matter may it was happened with me in multiple cases...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — not exempting central gst supdt when on official tour

 rajinisesh on Jun 19, 2019
The nhai toll way of ulundurpet expressways in vikravandi toll is not allowing the supdt cgst, if on official tour.
the cadre is a central govt. gazatted one and there no provision of official vehicle, we travel to chennai officially and at times in private cars as there is no provision of official car to this cadre.
when all the other expressways are allowing only this vikrawandi is not allowing the exemption, even if the officer is showing the official ID himself.
it appears that only this booth is demanding toll fee for official visit of the cgst officers when they travel....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — road damage in sitapur nh24

 shiv shekher bajpai on Jun 19, 2019
NH24 in sitapur district is in very bad situation, near the kanva khera road .this may result into accident any time.
please repare that portion of road immediately.

(this road is under construction for 8-9 years, and work is stopped 4-5 years ago.road is repaired 1 year ago.but above mentioned portion is in very bad condition.as this part is also junction of 2 roads is highly needed to be repaired.)
thanks...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — charged twice for using the toll road leading to kempegowda international airport, bangalore

 Tapash Kumar Basu on Jun 19, 2019
I crossed the Toll Plaza from Bangalore city leading to the Kempegowda International Airport on 18 Jun 2019 at 8-32 pm and paid Rs 135.00 for the return journey; Ticket No [protected].
I returned around 12-16 am on 19 Jun 2019. My car BMW X5, KA 03 NC 8190 has a Fastag sticker. While I showed my return toll ticket, I was also charged Rs 90.00 vide Fastag .
SMS detail:
Dear Customer, Your SBI FASTag Account ending with A0AC0 Vehicle Number: WBAKS4704H0Y21403 has been debited Rs.90 for Toll Charges at Devanahalli Toll Plaza on 19-Jun-2019 12:16:01 AM Available Balance is Rs.1749
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — unethical/rude behaviour by nhai staff

 Prateek619 on Jun 19, 2019
Dear Concerned,
This query is regarding NHAI toll plaza Srinagar, Palwal, Haryana.
I was travelling with my mother from Palwal to Mathura on 15/06/2019, saturday and at the toll plaza it took me 45 minutes to reach to the counter due to heavy traffic jam. Then I requested that particular employee to free my vehicle as i waited for more than 3 minutes on the toll plaza, he did not opened the door and also behaved unprofessionally with my mother. Then I paid the return fare and moved from that place. Later, in night of the same day when I was returning back the same scenario happened....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [Nhai] — not getting privilege of toll exemption on toll plaza

 a9013441738 on Jun 19, 2019
Respected Sir,

With due respect I beg to state that I am working in General Reserve Engineer Force (Ministry of Defence). I am a uniformed employee and our ranks are equivalencies of the Army.

In this connection, kindly download attached file of The Gazette of India Notification No. 79 dated 12 Jan 2015 under which Border Roads Organisation (General Reserve Engineer Force) gone under Ministry of Defence.

Sir, we are not getting facilities exemption on toll plaza on NHAI & Yamuna Express way but, Army personnel are getting the exemption on toll plaza...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [Nhai] — long waiting at toll plaza

 jatin1090 on Jun 19, 2019
I was travelling from Delhi to Sikandrabad via Ghaziabad-Ali garh toll plaza on 17th june 2019 about 21:00pm. I have to wait more then 10 mins there and told the executive available there that I am waiting more then 3 mins and not eligible to pay toll. rudely he reply that you pay and do CASE on us. I was about to attend a marriage so in hurry I paid return toll. same day about 23:03pm I returned and again waiting about 10mins at same toll. both ways video available. I request to refund my paid amount and penalize the culprits to stop harness to others as well....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — corruption in cos kartarpur corridor project

 Ankush 298 on Jun 18, 2019
I am assistant bridge engineer in kartarpur corridor project in cemosa . The qualities of material used in the project not up to morth standard .and culvert and hpc have used loose concrete as the key person and surveyor also involved . So I not able to send on my company letter head . please make a inquiry committee the contractor is ceigall India ltd . Please take necessary against all the person. There are fake sign and bill passed also happened...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — forced to pay tax

 Rajjt verma on Jun 18, 2019
On 29 may 2019 I have gone from suratgarh to bikaner with my family. There were three toll plaza. My father is in suratgarh military station working in M.E.S department he is exempted from toll tax. But still we were forced to pay tax in all three toll plaza. We shown toll tax card and also told them that we travelled from suratgarh to ganganagar many times. There also have one toll plaza. we have never paid there. Please I request you to conduct an immediate enquiry.
Contact no. [protected]
Email I'd ->[email protected]
Thanking you
Rajat kumar...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [Nhai] — no separate fastag lanes in

 srtuma on Jun 17, 2019
I frequently travel by car from Chennai to Kulithalai.

Chengalpattu (Paranur ), Tindivanam (Athur) and Thirupparaidurai tolls are not having separate lane for Fastag. Always it's taking very long waiting time to clear these tolls.

Staffs are very rude in all the above mentioned Toll gates, especially while telling them it's fatag.

kindly look onto these issues....
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — fastag amount got deducted & unethical behaviour of "sadbhavinfra staff"

 Kiran Avr on Jun 17, 2019
Date of Incident - 07-June-2019
Description of Incident - Though our vehicle has FASTag, I intend to use manual lane for toll payment, where I did pay toll for Double side and got the receipt, in return when i gave the receipt, toll agent told me amount got deducted using RFID, then I questioned the agent that I haven't used FASTag lane then how toll payment will be done using FASTag ID. I thought only in return my payment was done through RFID. When enquired and spoke with staff in the toll plaza office later, it came to my notice that toll was collected using RFID for Double trip. That...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — kumbalam toll plaza

 Nikhil Samuel on Jun 16, 2019
Fastag has been made compulsory for all new registration of vehicles. And the main advantage of this tag is to avoid long queued at toll booths. But it's not been made possible at Toll booth at Kumbalam, Kerala. A lane has to be kept seperate for vehicles with valid fastag. If that is not the case, what is the advantage of this tag?This is already implemented at Palieyekkara toll booth, Thrissur, Kerala. The same has to be implemented at Kumbalam, Kerala....
Complaint comments  Read comments [2]Complaint category Government Organizations

National Highways Authority Of India [Nhai] — overcharging of the tool tax complaint ref no 698289

 sainihemant700 on Jun 15, 2019
Dear Sir

Good Day

This has been noticed that yesterday (07.06.2019) I have crossed Shambhu Toll Plaza near ambala from Ludhiana Towards Delhi around 19 20 from express fast tag lane.

However I have to be charged one time ie Rs 70 for one passing I has been charged twice with in less than 30 min.

Detail of the both transactions is as below.

(Genuine)Paid Rs. 70 for vehicle reg. no 'HR07R2383' at Sambhu Toll Plaza on[protected]:20:02. For future reference toll txn Id:[protected].

(Proxy) Paid Rs. 35 for...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — road condition of punjab nh

 jatin kiran on Jun 15, 2019
Dear Sir i am citizen of India . yesterday i go ludhiana to pathankot . i am very upset to see the roads jalandhar to pathankot road is in very bad condition and tell you this is toll road . this is disgusting . kindly tight the company who take toll from us and push pressure on then to repair the road in certain time limit and put plenty on them . Thanks and regards ....
Complaint comments  Read comments [2]Complaint category Public Transportation

National Highways Authority Of India [Nhai] — sector 59 faridabad

 Er Chandan Singh Patel on Jun 15, 2019
Respective Sir/Mam,
In sector 59 Faridabad unwanted Road barrier in public place.
Company name:- Disposafe Helth Pvt. LTD.
Please take action because lot off people face problem for the road barrier and maximum Chance to accident.

It's Daily problem of all the people.
Address is that main road of agara mathura highway sector 59 Faridabad.
So please bear this problem and take decision instantly.
Please please please.
It's not only my personal problem but it's problem of all the four wheeler accident chance.

Please help...
Complaint comments  Read comments [2]Complaint category Municipal Corporation

National Highways Authority Of India [Nhai] — deaths in road accident in nh 85- cochin, kerala

 Haridas S on Jun 14, 2019
I am a resident at Tripunithura who frequently uses NH85 from Gandhi square to Petta Region, Since the start of road work in this region at least 2 deaths has undergone as the state of road is bad. Please do the needful to finish this work as soon as this work feels like never ending. Almost half of the road is already occupied for the work and the block in this region is increasing too. All accident happened where to 2 wheelers, of which one was a young lady who had a small child. Expecting a concern on the situation, I saw the bodies of them after the accident none of them where overspending as...
Complaint comments  Read comments [4]Complaint category Other

National Highways Authority Of India [Nhai] — porur toll plaza - creating traffic at both morning and evening about 2 hours

 revanth92 on Jun 14, 2019
My office is located at mepz, tambaram and I'm travelling from maduravoyal to tambaram daily through porur toll plaza. For the past 2 weeks, everyone who travel across the toll are facing so much of traffic at both morning and evening. We can't able to tolerate the heat this summer and we are waiting for around 1.30 - 2 hrs to get through this. This is something that can't be left unnoticed as the people suffering a lot because of this. Please take immediate and necessary actions....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

National Highways Authority Of India [Nhai] — bad road condition in velappanchavadi and vanagaram signal area

 Sridhar Mani on Jun 14, 2019
I would like to bring attention to the national highway authorities to take action agianst bad road condition in velappanchavadi and vanagaram signal area (chennai). Because of the bad road condition, heavy traffic is mounting every day and our vehicle getting damage. Water tank lorries are spilling water on the roads, so that the road is getting damage often. Hence, I request government to lay road with cement blocks so that the road life may extend for several years....
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [Nhai] — about toll plaza

 Pandit Ambrish Mishra on Jun 14, 2019
My father is a gov. Employee in cod kanpur as fire brigade officer . Indian goverment gives him relaxation in toll tax but the barajod toll plaza kanpur dehat forced him to pay toll tax . This is against to the NHAI toll tax policy.i requested to NHAI to take action against to this toll plaza . Mannerless person appoint there . They talked to the passenger very rudely . Plzz change the contractor of this toll plaza....
Complaint comments  Read comments [1]Complaint category Tax Services

National Highways Authority Of India [Nhai] — porur toll plaza - creating traffic about 1.30hours

 Mageshkum on Jun 13, 2019
Dear Sir,
I am working in Mahindra world city. Daily I was travelling from Chengalpattu to Madhavaram crossing Porur Toll plaza. From evening 6.30 to cross this Porur Toll we were waiting 1hour minimum. Why can't allow free passing atleast during evening peak office hours. We are literally struggling to reach home daily. Kindly take some necessary actions to avoid this traffic. Highway is meant to travel soon but this frustrating everyone a lot daily. Please take this complaint seriously and provide a trouble free travelling for us.Respect people time this Highway is not helpful people only...
Complaint comments  Read comments Complaint category Government Organizations

Recently Discussed

13 hours 36 minutes ago
National Highways Authority Of India [Nhai]
charged twice for using the toll road leading to kempegowda international airport, bangalore
2 days ago
National Highways Authority Of India [Nhai]
road condition of punjab nh
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National Highways Authority Of India [Nhai]
overcharging of the tool tax complaint ref no 698289
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kumbalam toll plaza
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