National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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642
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

Webpage:
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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
516
down
185

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
642
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (109)

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [NHAI] — regarding army person toll fees

 Banwari Tetarwal on Jan 23, 2018
Sir,
I am defence serving person. Today on 23 Jan 17 I hired a vehical from Salasar daam Churu to butati daam Nagore dust for my wife. At Banthdi Toll Plaza on NH 458 Nimbi Jodha Meetha I show my identity for excuse Toll fees but toll manger refused and told. If vehical RC on your name than only toll fees excuse, so I pay 45/- toll fees for hired vehical (BOLERO RJ 10 UA 2766) ON 23 JAN 17 AT 09:20 Hrs.
Sir, please clear my dought that army person on private hired vihcal toll fees excused or not ? If yes than what type of action should be taken on tha above said toll. My contact...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — not maintaining the fast tag booth and roads are not maintained

 ramki83 on Jan 21, 2018
Hello,

I was travelling from bangalore to narsapur (Ap) i took fast tag for my car in all the toll plazas but after vijayawada i crossed two toll plazas where there was no fast tag booth and there making to wait so long time to pay the money and road maintains is very bad i don't understand why they are changing without maintaining them. Please take action on both toll plazas...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — even though fastag was working they claimed its blocked and got money

 Senthil Subramanian on Jan 21, 2018
I was travelling to chennai on 21 jan 2018 and in paranur plaza they scanned my rfid tag manually and claimed it was not working and got money manually eventhough i told them it was working in all other tolls. After sometime money got deducted from fastag account by the time i was in chennai and i paid twice for the toll. These people seemed to cheat so beware....
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — the behaviour of toll ticket collector.

 Parve, on Jan 21, 2018
I was travelling from jaipur to dausa where at the nhai toll the toll collector vikram singh misbehaved with me.
I was present with my brother and sister in law and he abused and shouted loudly at us.

I was just asking him whether he knows the rules for car exemptiom to which he said its on the board, to which i said whether he is aware of the rules of not to which he misbehaved, shouted continuosly and asked to file complaint wherever i want to.

His name is vikram singh, tc at jaipur-dausa highway toll....
Complaint comments  Read comments [2]Complaint category Employees

National Highways Authority Of India [NHAI] — drainage overflow

 Chovatiya vijay on Jan 20, 2018
Last 4 month drainage is over flow to the road. And road is full of water. So please slove this problem as soon as posible.

I have compliant before 20 days about it to the national highway authorities of india office but their is no reply or answer. Till now no one is come to here and slove the problem.

So please slove this problem as soon as possible....
Complaint comments  Read comments Complaint category Municipal Corporation

National Highways Authority Of India [NHAI] — murthal toll tax people are very ill mannered and no respect for bsf, army at all

 Deepika Deshwal on Jan 19, 2018
Mr rajbir a employee or staff at murthal toll tax misbehaved with us and most of the time they do same and have become habitual in doing so. Our bsf army officers who are so respectable but these rascals (Toll tax rajbir and others) not only misbehave with ladies and officers infact no respect for country officers because of whom we take breathe. Kindly take action immidiately against them....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — toll tax attendants force drivers to pay in cash in spite of getting deducted from fastag account

 Kunal C Vasani on Jan 18, 2018
Hello sir, i am the fleet owner amd currently owns 25 trucks. My each and every vehicle have fastag in it, and i want to file a complaint against shirpur toll tax lying on nh-3. The attendants in this particular toll tax tortures driver and forces him to pay the toll tax in cash inspite of the amount getting deducted from fastag account. My every vehicle passes freely from all the toll tax on the route of indore-mumbai but stucks on this shirpur toll tax. The incharge dont talk to us on phone and attendant abuses driver to move aside the truck. Hence i would request you to kindly file a complaint...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — toll plaza dadagiri and asabhyvartan

 bhanji prajapati on Jan 18, 2018
Dear,
Nhai authority of india

Hello sir date[protected] na 15:05 minite hu ahmedabad dhoraji went to the bus to go to the office where she was working and she did not want to be a mother and she did not want to kill any other girl, she was a friend... Aam mari sathe has done a great deal of attention. You can not do any other work on lokayet's behalf, but you will not be able to do any other work. Plz fast reply my complaint... Name. B. K. Prajapati mo [protected] gsrtc conducter...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — krishnagiri tollbooth in tamil nadu don't follow rules

 sgirish05 on Jan 17, 2018
Krishnagiri tollbooth in tamil nadu don't follow rules. Always there is a huge traffic jam due to which we need to wait minimum 20 mins. I experienced a traffic jam for more than 2km while coming from salem. Last time i was waiting for 30 mins. I know if there is more vehicles than yellow line they should open the gates. That is never followed. One vehicle comes out in few minutes at krishnagiri tollbooth. Where as most tollbooth it's around 30 seconds...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — misusing of fast track at paliyekkara toll plaza

 Anilkumar Pallichadath on Jan 17, 2018
I had a trip through NH47 this monday(15/01/2017) around 11.30am using fastag facility. It was fine.

But while returning around 8.00pm at night (same day), all vehicle without fast are allowed to go through the same track. so what is the privilege of fasttag users. when I asked to the toll operator, he said some lies to escape from his wrong action fearing my questioning.

I am living in Thrissur District Kerala.
I used Paliyekkara Toll Plaza
My Vehicle Number is KL-08-AS-3613
My Vehicle Wagor R white
Used Fastag purchased from PayTM.
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [NHAI] — new toll plaza on panipat

 Vishhal Chandla on Jan 15, 2018
Why we have a new toll on this highway. They are charging 65 rs. I am paying taxes the why just for a small streahed road nhai is creating toll for short distance. Also i would like to know what is the period for toll plaza there are 2 more tolls which are for years. I need to know the cost it has collected till now and the cost for the construction of road....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — complaint against toll tax levied from ex defence personnel

 D S Pawar on Jan 13, 2018
I, sub major d s pawar (Retd.) was traveling from pune to solapur on nh65 on 13th jan 2018. On production of id card and toll tax exemption card the officer present at the patas toll booth refused to consider it and insisted for paying the toll tax. He said we do not consider this type of exemption and you can complain for the same to the higher authority.

Please clearly state the present rule regading the toll exemption and if company operating the toll booth is at fault, take strict action against them so that ex-serviceman like me are not harrased by such people.

Thanks...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — distance from my place

 Nikhilawasthi26 on Jan 13, 2018
Sir my name isnikhil awasthi i am a bjp worker and also a teacher, sir my home is near about your toll plaza kairabaad sitapur the distance is about 3 kms from my home to toll. Sir please tell me why i’ll pay toll tax of that that nominal distance... Please response me on my no [protected]. Otherwise i’ll go to court for that and this complaint’s snapshot will be submitted also....
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — toll tax charged from army officer while travelling from kanpur to lucknow

 anuj saxenarocks on Jan 13, 2018
While travelling from kanpur to lucknow, i was not exempted from tax and wqas rudely told that no army is going to work here. i am an army officer and i am really sorry to see such a state . please look to it. well just let you know under para 3a, it is specified that toll is free for army personel, all 3 forces but other than all other states these things are followed why not in uttar pradesh...
Complaint comments  Read comments [1]Complaint category Tax Services

National Highways Authority Of India [NHAI] — unknown charge

 Divyamwwadhwa on Jan 11, 2018
I need to submit a complaint for an unknown charge on my fasttag, detail below:

Inr 60 toll debited from tag 3xxx7900 for vehicle no. Dl9cau2799 at manoharpura toll plaza on 11/01/18 15:27. Avbl bal inr 664.42

I do not acknowledge the charge and was not traveling at the mentioned date and time, then how can it be charged on my account.

I need the refund of the mentioned funds and need to know why it occurred, i need a confirmation that it won’t happen going ahead.

I can be contacted at +91-[protected]

Divyam wadhwa...
Complaint comments  Read comments [2]Complaint category Government Organizations

National Highways Authority Of India [NHAI] — over charging

 Km Aswath on Jan 10, 2018
Transactionid amount transactiondatetime vehicleno vehicletransactionat transactiontype transactionstatus

[protected]-[protected] 40.00 1/9/2018 12:00:31 pm ka02mj7182 toll transaction-nelamangala toll plaza-09-jan-2018 10:36:31 am debit success

[protected]-[protected] 40.00 1/9/2018 5:30:27 pm ka02mj7182 toll transaction-nelamangala toll plaza-09-jan-2018 04:56:41 pm debit success
Total 80.00

Suppose to cllect rs. 20/- for the return journey, but collected rs. 40/-

Rs. 20/- extra has been collected.

Please...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [NHAI] — up border / up gate near vaishali ghaziabad

 modern-school on Jan 10, 2018
Dear sir,

The delhi-meerut express highway work in process. And work is very good going. We have one request you to that in up border / up gate near vaishali ghazaiabad the four way round and one side of flyover is also working.in the below of flyover the traffic is merging all round four way with high speed. And that's why accident is so often. Today i have also seen bike stuck in bus full of speed and the person survive.

So we request you to kindly install a red light their so that the often accident would not be happens.

Thanking you and warm regards....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — massive jam in pathankot towards jalandhar toll plaza near harse mansar

 Nitin212 on Jan 9, 2018
Sir there is very massive jam in toll plaza they should start fast tag and even we have to wait for half an hour n still they charge n they are also deniyng for the local charge fare with in fifteen kilometers and they are fighting with people's also many problems like road is also not well and the toll condition are too they are not ready to listen even when they get late to cut slip also there is time mentioned also but they are not ready to listen...
Complaint comments  Read comments [2]Complaint category Lawyers and Attorneys

National Highways Authority Of India [NHAI] — take double charge from us

 Amit san san wal on Jan 7, 2018
Toll rohad rohtak road debit toll tax in my fast tag account and his empolye also take cash from us.. And gave slip rs87 i asked him it debit to my fastag account he said this serviceis not working. After 1hour i received this message from this my fastag transaction dear customer, your etc account no. 20471730, vehicle no. Ma1na2vzxh6e38016 has been debited rs 58.00 on 07/01/2018 13:22:53 for toll charges at rohad toll plaza plaza on 07/01/2018 11:31:48. Available balance is rs 127.30.. I saw many people's to cross toll tax in same line may be same thing is happened with them also so i think you...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [NHAI] — poor maintenance of traffic and road lights on the nh 44 grand trunk road

 Miss Kaim on Jan 7, 2018
Sir/madam
Its almost 2 months since there is a poor upkeep of road lights and traffic lights poles facing either side of the road on the nh 44 grand trunk road at bakoli, main bus stand.
It is becoming very difficult and unsafe to cross the road after 6 pm.
Its a horror of accident or getting snatched to walk in the dark.
I request you to please take actions as soon as possible.
Looking forward for your favourable support.
Thankyou...
Complaint comments  Read comments Complaint category Municipal Corporation

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