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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025

Complaints 8457

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints(8457)

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Address: Plabon Pramanick Secretary Uttar Dinajpu Bus Minibus Owners Welfare Association Raiganj Uttar Dinajpur

I am Plabon Pramanick of Raiganj Uttar Dinajpur the owner of the vehicle noWB[protected]Bus) plying daily over Barai Toll plaza at Panishala Dwipnagar Uttar Dinajpur and the vehicle registered at Uttar Dinajpur RTO.As per NHAI Guideline vehicle those are registered in the District in which the Toll plaza situated then those vehicle will get 50% Toll fee concession. I repeatedly request the Toll Plaza authority to comply the NHAI Guideline.But...

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Early this morning we left Pune by 5 am to travel to Mumbai airport. We entered the Pune-Mumbai expressway around 545 (we were self driving for the first time) and we were shocked to discover that along the entire length of the expressway that there are NO reflectors n the divider on the right and the walls on the left. This is a simple, inexpensive safety feature and it is shameful that we do not have this - it should be a mere matter of...

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My car no UP12BX0044 is parked at home and toll is deducted

Alert! INR 0.00 debited from FASTag on 24-09-25, 15:14:12 IST at Chota Mawana.
Vehicle UP12BX0044.
Avl. Bal INR 1190.61 - Axis Bank

Entry should be reversed
[protected]...

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I am a person with benchmark disability as described by right of PWD act 2016. I have applied for exempted fastag on https://exemptedfastag.nhai.org in April 2025 and Application number is : RO-JAI[protected]

My application has been approved by RO Jaipur and forwarded to CO division - Approved from RO, pending for verification and approval at CO.Division .
It is pending ever since April 2025. I have attached all the...

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Address: thane

Dear Team,

The extra toll money was deducted from my Fastag on Samruddhi Mahamarg - The Mumbai-Nagpur Expressway for Vehicle Car number - MH04EH6395 on 3rd Aug'25. The actual toll amount is RS 100(confirmed by NHAI executive on call 1033) whereas the amount was deducted is RS 1445 for travel entry from Shahpur - Thane point & exit at Bhiwandi-Thane. I have raised compliant with Fastag bank ICICI once received amount...

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Hi,

I travelled via Nalluru, Devanahalli, Bangalore, toll using my car AP09 BR6301 and I have been charged INR.135 for one way and INR.70 additionally during my return wherelese they supposed to charge only INR.85 for one way and INR.125 for a day. I have been charged for 3 times for single trip and one time for return trip. Could you please help me to get my excess charged amount back to my fastag account?

Regards,
Suresh

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Address: Senganur, kumbakonam

Very poor experience at this toll gate. The staff are extremely unprofessional and irresponsible when dealing with customers. They issued a monthly toll pass to an old ID without my consent, and when I raised the issue, they didt accept and arguer with not refunded which my amount was deducted from my fast tag. Staff mistake they even not asking to deactivate old id or which I'd to recharge monthly pass. This kind of careless service...

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I have been charges for crossing Rajiv Gandhi Sea Link toll amount they have dedected from my FastTag is as below

NR 100 toll paid from IDFC FIRST Bank Tag 3XXX5520 for vehicle no. MH02FY7153 at Rajiv Gandhi Sea Link on 06/07/25 19:03.

INR 50 toll paid from IDFC FIRST Bank Tag 3XXX5520 for vehicle no. MH02FY7153 at Rajiv Gandhi Sea Link on 06/07/25 20:36

My Car is a EV car...

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Address: agra to gurugram

While traveling from Agra to Gurugram today, just like last time, I was charged ₹240 at the Khalilpur toll plaza instead of the correct amount of ₹40 through my FASTag. If I hadn't checked again this time, I wouldn't have even realized it. I have already raised a dispute, but this is not a proper solution. Please fix this issue permanently.

Transaction ID -312074005020625082515
Transaction date - 02nd June...

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Address: Peth Naka near Rajaram Bapu Bank Dosti BAR

There is BAR near than 220m from National Highway in Peth village on Golden Quadrilateral Highway, which is banned by Supreme Court of INDIA.
this is unfair practice and should be resolved Quickly Name of BAR is "Dosti BAR and Samrat Raj BAR" i believe strongly on our government bodies and their efficient work so i request you to take immediate legal action...

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Address: Galgotias University

Fatehpur Rampur toll plaza is situated on Eastern Peripheral Expressway connecting Palwal, Haryana to Kondli, sonepat, Haryana at NH1. This toll plaza regularly deduct wrong amount from fastag. On 15th May 2025 I entered from Rampur Fatehpur and exit at Duhai toll, the amount should be deduct Rs. 80 but my fastag was debited with Rs. 195. Please take strict action against this plaza. My SUV number is UP16EF5470.

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Dear Sir/Madam,

I am writing to bring to your attention a distressing incident that occurred at the Bhagan Toll Plaza, Sonipat (Haryana) on May 1, 2025, around 6:50 PM in Lane-1.

Our vehicle, which belongs to Kar Sewa Trust, was traveling with the saintly head of our Gurudwara Sahib. As per NHAI rules, such vehicles engaged in religious and charitable activities are exempt from toll payment. However, we were...

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Address: SAHALAL PUTTUGA

SRIKAKULAM,
Date: 26.04.2025
From:
ASHOK KUMAR PRODHANO
AT/PO-SAHALAL PUTTUGA
VIA-KANCHILI SRIKAKULAM 532290

To
The Manager,
National Highway Authorities,
Delhi -

Respected Sir/Madam,

I, ASHOK KUMAR PRODHANO, working as SCHOOL ASSISTANY IN ZPHIGHSCHOOL M.SPALLI, Andhra Pradesh. I am a Physically Challenged person (“DIVYANG”) with percentage...

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I took entry from Palwal Toll Plaza and took exit from Khalilpur Toll Plaza on 21/04/25 08:28 AM.
Vehicle No- 24BH8183M
Fastag- IDFC FIRST Bank- 3XXXD7E0

Authority deducted Rs. 240/- instead of Rs. 40/-.
Kindly refund my remaining amount.

Thanking You
Navneet Yadav
[protected]

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Vehicle No-MH12SL5208
date of implementation[protected], 16:40
date of transaction[protected], 14:46
transaction id -[protected]
Issuer Debit Transaction for toll fare Malegaon Toll Plaza
670.00
entry -jalna tollplaza
exit- malegaon tollplaza

total toll fare 225 but deducted 670 pls reverse 445. pls validate & process the same....

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Date of the Incident = Feb 23, 2025 time 13:29
Car number : RJ19 CC 2636
this is on Sunday I have never ever my car on highway the car have not move from my parking.
then how can this people charges of ₹ 45 please find the below text toll now
quota
INR 45 toll paid from IDFC FIRST Bank Tag 3XXXDC60 for vehicle no. RJ19CC2636 at Dadiya Toll Plaza on 23/02/25 13:29. Avbl. Bal.: INR151.51.
unquote...

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Dear sir,

This email is to draw your kind attention to this matter regarding illegitimate charge of toll tax.

I have been traveling from Faridabad Sector 2 to IMT Manesar via Mumbai expressway and National Peripheral expressway for the last one year and since then i am continuously facing this issue of being charged excess or wrong toll. I have been charged at those toll plazas also which I have never travelled...

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Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* ** 4**1 on 14/01/25 15:55:46 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 1021.88. For Emergency Call NHAI Helpline 1033.

Return also charged 75

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* **4**1 on 14/01/25 22:02:35 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 946.88....

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I am a resident of Bangalore, I was starting from office to home at 3.00 PM on 11th December 2024 . In night I get a SMS as Toll deducted by K N Hundy toll Plaza with deduction of Rs 60/- from my car fast tag account.
This is the second time it is happening to me, two months back there were two deductions at late night from a Toll plaza near Bangalore.

Present incident : 11 Dec 2024 :time 15:32:37 as per the SMS .br...

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Address: Hyderabad

I like to bring to your notice of the Excess amount charged in my FASTag
1. On 7th December 2024 I have used the Jawaharlal Nehru Outer Ring Road by entry from Gachibowli and exit at TSPA reference No. PH[protected] and was charged Rs. 70/- in place of Tariff chart charge of Rs. 20/-.
2. On 7th December 2024 I have used Jawaharlal Nehru Outer Ring Road by entry from Gachibowli and exit at TSPA reference No. PH[protected]...

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