National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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950
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
782
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266

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
950
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] related photos (175)

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [NHAI] — problems at toll plazas

 Niranjan Agarwala on Jul 19, 2018
Sir I m from Siliguri west Bengal
Sir we are facing problems at toll plazas between Kolkata and Siliguri.
1.The condition of road between one plaza to another is very poor so many ditches on the road causing breakdown of vehicle getting financial losses

2.The distance between one toll to another is about 50k.m.sir is it correct as per law.

3.The plaza S hired some extra person who are looking only the drivers should not argue with plaza employees about late at yellow lane more than 10/15 minutes, and if we try to go without paying toll for late or...
Complaint comments  Read comments [1]Complaint category Business & Finances

National Highways Authority Of India [NHAI] — fastag lane mismanagement on nh7

 Vishal Lotia on Jul 18, 2018
I m going from bhawanigarh to chandigarh on nh7 on 18-7-18 . fastag lane management near bhawanigarh toll was good but after that on two consecutive tolles near Patiala and zirakpur there was no management on fastag lane, non fastag vehicles also going from that lane .according to rules non fastag vehicles should have to pay double toll fees but the staff on that tolls nethier care about the fastag lane nor the rules. It was very disapointing......
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — internship not provided yet. nhai officials are not responding positively

 Mairaz Alam Ansari on Jul 18, 2018
I have been shortlisted for the internship at NHAI Deoghar (PIU). I have been contacting them from about last 20 days but still, I am not getting any positive response from their side that when I have to come or what else I have to do there.
They are just referring me to talk to another person.Today dated 18/07/2018 they refused to provide me internship giving me different exuses i.e there is not much of resources available here, what you will do here, there is nothing to learn here etc.
It is quite humble request to the officials of NHAI to please consider this seriously.
This...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

National Highways Authority Of India [NHAI] — accident prone area, need sub way

 DK dnsh on Jul 18, 2018
RCF Kapurthala, a leading manufacturer of railway coaches having 7000 employees, situated on NH-703. When the vehicles ( personnel and load carrying) coming out from the factory to NH there is large density of be on the road. Resulting in major accidents, casualties. Can be verified in leading newspaper. Sub road or flyover or appropriate alternate may be given. An early response is highly appreciated....
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — beg for apt compensation for land acquisition reg

 sheen v a on Jul 18, 2018
Sir
I am living in Kerala sate - Thrissur District- Mathilakam P.O, Pin 680685, Mathilakam Grama panchayath Pappinivattom village.

For the development of National highways taking land acquisiation my house and land is marked area. survey No 73/11A, 73/11B .
I am fully co operate with the authority but it was my dream to costruct a house and living with my family together. I believe rest of my life I can't be reconstruct a house if it is demolished for highway.

So with alll the respect I beg for really apt compensation or re habitation not for me but all...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [NHAI] — twice deduction of charges

 Haveliroad on Jul 17, 2018
NExpress way No 1 Vadodara to Ahmedabad.

My Car No : GJ 1 KR 6856 / Ac No : [protected]
Date of Travel : 16th July from Ahmedabad to Vadodara
Time : 19:23 Amount deducted Rs.105

Again Time 19:41 Amount deducted Rs.105

Amount Rs. 50 deducted twice though single entry. Time 19:59 at Vadodara Toll
Again amount deducted Rs.50, time 20:41.

Must be refunded 105 +100 to my account.

Most of the time Fast Tag system is not working and manually have to operate which leads to errors in deducting amount.
Complaint comments  Read comments [2]Complaint category Cars, Vans & SUVs

National Highways Authority Of India [NHAI] — poor condition of nh3 at mumbai entry

 Piyush-Somani on Jul 17, 2018
Situation of the NH3 at the entrance of Thane and Mumbai has become very pathetic. Now it takes minimum 3 hours from Shahapur to Mulund and same to return. Distance is less than 50kms . Contractor doing the job for MMRDA has done absolutely nothing in last 5 years and the important Kalyan Bhiwandi bypass flyover is incomplete from last 8 years. Even after paying ₹3 per km toll on this road, we don't have the infrastructure. Many senior Politicians and Bureaucrats also travel on this road, but it seems no one is able to do anything about the road condition and the traffic snarls...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — wrongly charge two time toll at jajau plaza

 Janbaj Khan on Jul 17, 2018
When I passing jajau toll today 17/07/2018 12:20 A.M. from Dhoulpur to Agra fastag lane was not operation but fastag amount was deducted amd the toll man has charged again toll by telling the fastag is not working Pl resolve my Complaint as soon as possible because Fairness is in our country is much expected
So pl resolve my complaint and take action against Toll man and Toll authority
Find Attachment as below.
Thank You....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — nh 45 perungaluthur - chengalpattu congestion

 vinothl2k on Jul 16, 2018
Respected Sir/Madam,

The NH 45 is the important road of NHAI which connects Chennai city with southern districts of Tamilnadu, since it is only a four lane road at present and also due to expanding chennai population and lots of vehicles plying towards southern districts and lots of IT companies and Educational institution are present bewtween chennai and chengalpet, the road become heavily congested and requires an immediate expansion of atleast 6 or 8 way lane from the present four way lane, considering the heavy congestion NHAI immediately contact the State and Center government...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — accidents by road for two wheeler and three wheelers

 prathap451 on Jul 16, 2018
Today dated 16/07/2018 5.30 pm at Indian opposite to Oil petrol bunk, near airport, Ranigunta. i was hit by road as road was miss level by half foot for length bout 10 meters along the road length. I have these photos also. Due to the accident my scooter body gets damaged and i was little injured by luck. The thing bring to the notice is the height of the misslevel or as captued picture is more height then the Speed Breaks, as scooter hits directly and is located near to middle of the road. At the time of accident the Highway petroling police car was there but they simply escaped from there. Immediately...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

National Highways Authority Of India [NHAI] — to state about badly damaged road from rajahmundry to kathipudi(nh-16)

 k v raghava reddy on Jul 15, 2018
When I was travelling through rajahmundry and kathipudi I faced a huge difficulty to drive the car as entire highway from rajahmundry to kathipudi is badly damaged due to a simple rain. I never saw a national highway ruined this bad and there are no railing in between roads and the light used to flash in my eyes and created inconvience for me and other car driver...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [NHAI] — cleaning of toilets and misbehaviour of toll staff

 nkssarts on Jul 15, 2018
Sir,

It was Gwaliot toll of jhansi Agra express way. Toll staff was very misbehaving and non moral ful conduct too.

While saying We will complaint to Manager. Toll staff said, he is not here, sleeping somewhere.
And also said, everything is written behind your ticket. You can complaint. Kuch ni hoga...

What kind of service is this ??

Then I went to washroom . Dirt everywhere, no water, no light, bad odour. I clicked photos and moved....
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — accident

 Kb Prajapati on Jul 15, 2018
Vimal prajapati going to udayapur then return time nearest dabhi on the N.H.27
Accident on 15 July 00.20 am
Accident condition have road bad (गडा हो रहा है।) that point have many accident so please improve road condition new road
My car tyre break on this bad road
मे विमल उदयपुर से कोटा आते समय मेरी गाड़ी जो वेगनार डाबी बुन्दी राजस्थान के समीप N.H. 27
रोड पर इतने सारे गडे है की...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [NHAI] — poor condition of nh-14, suri, birbhum (w.b)

 Subrato Dutta on Jul 15, 2018
The condition of NH-14 near our college (BIRBHUM INSTITUTE OF ENGINEERING & TECHNOLOGY) is so poor and it became dangerous too for the transportation. All trucks and heavy-duty vehicles also pass through this due to poor condition these vehicles might disbalance. This isn't safe.
Kindly request you to pay some attention and take necessary action as soon as possible....
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — tool teller misbehaving nature

 nvats429 on Jul 15, 2018
Hi concern

This is to address you all towards a very important aspect of your business in India. We are the victim of misbehaving of your tool Teller person here at Agra mathura tool booth near at baad mathura.

This is a very serious issue .we pay tool tax and take misbehaving way of working why ? We are citizen of India not outside india.

Kindly look this matter seriously to get rid of this on priority basis these employee harm your esteem in peoples

Thanks
Nitin Sharma
[protected]...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — non availability of proper toilet facilities in sulur town of salem - coimbatore nhai

 Subramanian Shanmuga Kandha on Jul 15, 2018
The so called toilet at Sulur Toll is in horrible state with stinking and no water. My female kid of 5 yrs age had to undergo a pathetic experience on 14 July. They are fleesing money from the public but not providing the basic facilities. should I have to report to Niton Ghatkariji for action?
Dr.S.K.Subramanian
Salem 636005, maniansks@outlook.com...
Complaint comments  Read comments Complaint category Utility Services

National Highways Authority Of India [NHAI] — toll tax rohad sampla haryana

 xamagar on Jul 15, 2018
Sir, I am from Ismaila which is in free range of Rohad toll tax.

I purchased a second hand car 2009 model from delhi. As this model is less than 2010, RC for this can not be tranferred to Haryana state.

But Rohad toll is not accepting this case and charging me toll. I already provide them SDM letter, tehsildar letter to state that I own this car.

But still they are not agree.

Can you please help to provide some way ?...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — charging money more than what is supposed to be charged in shillong guwahati road nhai

 Bilman R Momin on Jul 14, 2018
I was travelling from Tura to Shillong last week. When reaching to Toll Plaza NHAI, I paid the money and charged Rs 70 in place of Rs 65. Today while I was returning, I paid them intentionally Rd 60 and told them they had charged Rs 70 a week before. They were not listening to me and did not open the gate and were insulting me. I told them that I will not pay extra . Please do not harass the public unnecessary...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — speed breakers nh50, no sign board, unscientific, ill constructed

 Vaibhav Badsheshi on Jul 14, 2018
I travelled on NH 50 from vijayapur to hospete to and fro on 11/07/18 and 12/07/18 there were many speed breakers specifically between kushtagi and hospete which were very unscientific without any sign boards, no illumination, no white paints at least half feet tall and wide..how do one know of these speed breakers on the speed specified by highways? Very unethical highway. Please check...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — fasttag use is not properly work

 drpradeepjain on Jul 13, 2018
I used yesterday fasttagfor payment at toll plaza MUNDIYAR
between Kota( Rajasthan) to Jhansi( UP)
At there fasttag line was closed and when my car came at other line then toll tax collector askedme to pay toll 80 Rupees in cash so I have paid in cash but after about 4 hour later i got a massage of fasttag axis bank to cut 80 rupees for fasttag
Please return my 80 rupees in my fasttag acount and do appropriate action against toll plaza .
My details
VEHICLE -MA3EWB62SJD466882
MUNDIYAR
12/07/2018
T-13:47:49
UP93BC4374...
Complaint comments  Read comments Complaint category Tax Services

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