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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jun 19, 2026

Complaints 8475

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214

Unresolved

8261

Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints(8475)

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Dear Team,
I wish to lodge a complaint regarding the behavior of a toll plaza boy at Inchagao Toll Plaza, Solapur- Sangli Road on 19/06/2026 at 16.32.
While passing through the toll plaza in vehicle number MH13EP3713, the toll plaza boy was chatting with the driver of another vehicle for a long time. I told him that if he had more time to talk, he should ask the driver to move the vehicle to the roadside and continue the...

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Address: KOLKI ROAD , UPLETA , RAJKOT

My vehicle number gj03bw9378 and i have using icici bank fasttag now i going to my regular national highway no 27 8a which on porbandar jetpur highway when i scan thier then after toll palaza agent tell me that your fasttag was block because upon your vehicle number some one other person buy fasttag no same number on which date 01.02.2026 then he know that he buy wrong number fasttag then he cancle the fasttag now what should i do i have...

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Hlo sir, shyampur fatak se tuta hua barrier hataya jai, jo ki Rishikesh mein aata Hai, please action sir, my number -[protected]...

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Address: Ahmedabad

Dear Sir
I am writing here to submit my grievance regarding my annual pass that i booked day before yesterday.
I have booked the pass and made the payment of Rs3000 as well but the same is not yet showing anywhere in the app.
I travelled from Ahmedabad to Haryana and paid more than Rs1500 on toll tax.
Pls check how NHAI can charge toll tax from my bank even after purchasing the annual toll pass.
You are...

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Address: Sohna-Nuh Toll Plaza

I want to file a complaint regarding an excess toll amount deducted from my FASTag account at KMP Toll Plaza, Nuh.

I was traveling on the KMP Expressway from Palwal Toll Plaza to Nuh Toll Plaza. As per the applicable toll rates, the toll charge for this route should be ₹60; however, an amount of ₹225 was erroneously deducted from my FASTag account.

Transaction details are mentioned below for your reference:br...

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Address: NHAI KMP Toll Plaza, Manesar-7B

I would like to file a complaint regarding an excess toll amount deducted from my FASTag account at KMP Toll Plaza, Manesar-7B.

I was traveling on the KMP Expressway from Tauru Toll Plaza to Manesar-7B. As per the applicable toll rates, the toll charge for this route should be ₹30 only(my return journey case ₹15 only), however, an amount of ₹180 was wrongly deducted from my FASTag account.

This incorrect...

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Address: Plabon Pramanick Secretary Uttar Dinajpu Bus Minibus Owners Welfare Association Raiganj Uttar Dinajpur

I am Plabon Pramanick of Raiganj Uttar Dinajpur the owner of the vehicle noWB[protected]Bus) plying daily over Barai Toll plaza at Panishala Dwipnagar Uttar Dinajpur and the vehicle registered at Uttar Dinajpur RTO.As per NHAI Guideline vehicle those are registered in the District in which the Toll plaza situated then those vehicle will get 50% Toll fee concession. I repeatedly request the Toll Plaza authority to comply the NHAI Guideline.But...

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Address: House No. 75, Ward No. 4, Village Ghatta, Teh & Distt. Kangra (HP)

It is submitted that in toll plaza at Ghatta (Kangra) no provision of pedestarian has been made thereby occuring accidents. On 22.10.2025 Shri Chandu Lal S/o Shri Dalku was met with an accident in the middle of toll plaza who injured badly with the hit of activa because there is no provision of pedestarian path. Shri Chandu lal immediately taken to your first aid box and there dressing was done and due to seriousness, he was taken to local...

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Early this morning we left Pune by 5 am to travel to Mumbai airport. We entered the Pune-Mumbai expressway around 545 (we were self driving for the first time) and we were shocked to discover that along the entire length of the expressway that there are NO reflectors n the divider on the right and the walls on the left. This is a simple, inexpensive safety feature and it is shameful that we do not have this - it should be a mere matter of...

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My car no UP12BX0044 is parked at home and toll is deducted

Alert! INR 0.00 debited from FASTag on 24-09-25, 15:14:12 IST at Chota Mawana.
Vehicle UP12BX0044.
Avl. Bal INR 1190.61 - Axis Bank

Entry should be reversed
[protected]...

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I am a person with benchmark disability as described by right of PWD act 2016. I have applied for exempted fastag on https://exemptedfastag.nhai.org in April 2025 and Application number is : RO-JAI[protected]

My application has been approved by RO Jaipur and forwarded to CO division - Approved from RO, pending for verification and approval at CO.Division .
It is pending ever since April 2025. I have attached all the...

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Address: thane

Dear Team,

The extra toll money was deducted from my Fastag on Samruddhi Mahamarg - The Mumbai-Nagpur Expressway for Vehicle Car number - MH04EH6395 on 3rd Aug'25. The actual toll amount is RS 100(confirmed by NHAI executive on call 1033) whereas the amount was deducted is RS 1445 for travel entry from Shahpur - Thane point & exit at Bhiwandi-Thane. I have raised compliant with Fastag bank ICICI once received amount...

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Address: Bengaluru North, Nagasandra post, Nelmangal-Tumakuru highway, Chikkabidarakallu, Karnataka-560073

Respected Sir/Madam,

I am writing to bring to your attention the recurring issue of severe flooding in the [Chikkabidarakallu Metro Underpass /Bengaluru North], which has been causing significant inconvenience and posing safety risks to commuters and pedestrians.

During heavy rains, the underpass becomes completely waterlogged, making it inaccessible and creating irritation for public. This situation not only...

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Address: Mavikala Toll Plaze EPE Exit 2. towards Baghpat Gaziabad

Dear Sir/Madam,

I was crossing Mavikala Toll Plaza toward Baghpat at EPE exit No 2 on 24th July 2025 02:32:32, the toll operator pressed babu stick of toll mid of my car crossing. My car got damaged on driver side roof pillar got dent in my new Inova Hycross. The agency is saying for removing dent will cost Rs. 8000/- and also they will keep Car for two days.

You are requested to give Rs.8000/- + Rs. 5000/-...

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Address: vill. Bhiura P.O Rajgrah distt mandi

Recently i had change 1 onth ago my fast tag due to old fast tag not working and in old fasttag there is arround 2000 balance. Today vehicle going to delhi and in moura plaza in kiratpur panjab they have stop by vehicle and say balance is low. After sharing balance photo with driver then they say that its a car fast tag and you are doing word say by employ (2 number ka kam) and thritten my driver also hit on my vehicle. When i talk to them...

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Address: Senganur, kumbakonam

Very poor experience at this toll gate. The staff are extremely unprofessional and irresponsible when dealing with customers. They issued a monthly toll pass to an old ID without my consent, and when I raised the issue, they didt accept and arguer with not refunded which my amount was deducted from my fast tag. Staff mistake they even not asking to deactivate old id or which I'd to recharge monthly pass. This kind of careless service...

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I have been charges for crossing Rajiv Gandhi Sea Link toll amount they have dedected from my FastTag is as below

NR 100 toll paid from IDFC FIRST Bank Tag 3XXX5520 for vehicle no. MH02FY7153 at Rajiv Gandhi Sea Link on 06/07/25 19:03.

INR 50 toll paid from IDFC FIRST Bank Tag 3XXX5520 for vehicle no. MH02FY7153 at Rajiv Gandhi Sea Link on 06/07/25 20:36

My Car is a EV car...

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Date of the Incident = Feb 23, 2025 time 13:29
Car number : RJ19 CC 2636
this is on Sunday I have never ever my car on highway the car have not move from my parking.
then how can this people charges of ₹ 45 please find the below text toll now
quota
INR 45 toll paid from IDFC FIRST Bank Tag 3XXXDC60 for vehicle no. RJ19CC2636 at Dadiya Toll Plaza on 23/02/25 13:29. Avbl. Bal.: INR151.51.
unquote...

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Dear sir,

This email is to draw your kind attention to this matter regarding illegitimate charge of toll tax.

I have been traveling from Faridabad Sector 2 to IMT Manesar via Mumbai expressway and National Peripheral expressway for the last one year and since then i am continuously facing this issue of being charged excess or wrong toll. I have been charged at those toll plazas also which I have never travelled...

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Address: Vashi

Approved from RO, pending for verification and approval at CO.Division.
It’s being almost a month still not approved or I am not able to get the status of approval C.O department when fast tag is compulsory then it be a fast process RO-MUM[protected]...

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