National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Website: | www.nhai.org |
Address
G 5&6, Sector-10, Dwarka New Delhi New Delhi District Delhi India - 110 075 |
Customer Care Phone Numbers and Contacts
Fax:
Fax:
+91 11 2509 3507
+91 11 2509 3514
Customer satisfaction rating

Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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National Highways Authority of India [NHAI] Complaints & Reviews
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National Highways Authority Of India [NHAI] — Toll worker behavior complain nd wrong suggestions
तुम लोग शिकायत को हल क्यों नही करते फोकट मैं हेल्पलाइन नंबर लिख लिया ।कितना रुपया खाओगे आम लोगो का ऐसे कर्मचारियों को हटाओ नही तो नेता लोगो को फ्री मैं निकलने देते हो क्योंकि वो सब तो भगवान है तुम जैसे chutio के हराम का खालो सालो तुम्हरी नस्ल ही खराब होगी
National Highways Authority Of India [NHAI] — Toll worker behavior complain
ललितपुर जनपद के पास बाँसी टोल प्लाजा पर मेरे फास्टैग मैं बैलेंस कम हो जाने के कारण मेरी कर नही निकली तो बोले 140 रुपया दो इस लाइन मैं आने का तो 2 टोल कर्मचारी गाली गलौच करने लगे ।और मुझे अपने कोई टोल बाले साहब की धमकी देने लगे ।इसलिए इनको थोड़ा तमीज सिखने का बोल दो 25/1/2021 समय 5:50 मेरा नंबर [protected] कार नंबर up94s3318 मैं फ़ोटो vedio नही बनाता मैं फालतू नेता नही बननाआप मेरी शिकायत को हल करो
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National Highways Authority Of India [NHAI] — Unnecessary Waiting Despite of Fast tag
Due to less skill and negligent staff at toll plaza on NH11 ROAD WE have to wait for considerably long time despite of having fast tag on vehicle. This fails the objective of fast tag. STAFF is very negligent towards work and don't know the objective of fast tag. Please improve the system.
TollName Akhepura Toll plaza
Address NH11 Sikar Rajasthan
TollName Akhepura Toll plaza
Address NH11 Sikar Rajasthan
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I am travelling from Belgaum, Karnataka to Kolhapur, Maharashtra frequently. Toll plaza at Hattragi and Koganoli, kept all...
National Highways Authority Of India [NHAI] — No Lights present on the route which is scary
This is not a complaint but just a suggestion. I was traveling from the NH9 to the city of Meerut at my relatives place. The last 10km patch upto the CNS hospital in meerut ( the place where there is a cut for meerut byepass road ) was entirely black . There were no overhead lights . And due to covid there were not many vehicles over there..That last 10km patch even at 8 pm appeared very scary.I was with my wife and children and we were very scared for our safety.
Please try if there is lightning in the route 🙏
Although I have got my lesson to not to travel to meerut from hapur byepass road during evening..It's a bit safe to take Modinagaar route.
Thank you .
Please try if there is lightning in the route 🙏
Although I have got my lesson to not to travel to meerut from hapur byepass road during evening..It's a bit safe to take Modinagaar route.
Thank you .
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National Highways Authority Of India [NHAI] — Toll road not complicated even 20% they are taking toll
The toll road work is pending 80% and they are taking toll. Toll name kishangarh gulabpura toll way pvt Ltd.
Khedi (BANDANWARA) TOLL PLAZA
Khedi (BANDANWARA) TOLL PLAZA
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National Highways Authority Of India [NHAI] — Misbehaviour by toll Staff
The staff misbehaved with me also used slangs and pushed me even i m holding monthly tag. he took 70 rs and even didnot give me receipt
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National Highways Authority Of India [NHAI] — NHAI capital gains bonds
I had applied for 50 lacs of NHAI bonds on the 1st Jan 2021 through ICICI bank. The money has been debuted from my account and credited to NHAI. It’s been 25 days and neither have I received the Bonds nor have I got any communication from NHAI.
What am I supposed to do?
Regards
Madhavi Kutty
What am I supposed to do?
Regards
Madhavi Kutty
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Sir, while coming by car from Gurugram to Delhi on 23.01.2021, Toll charged double - one by cash vide transaction no.[protected]...
National Highways Authority Of India [NHAI] — Local People Toll Tax Deduction
Dear Sir,
Please be noted that Myself Devyani Minesh Thakkar residing at Ankleshwar and my Vehicle no. is GJ16BK 7608. Every time I am going to Palej and every time my Toll Tax is deducted at Bharuch Toll Tax as I am a local resident people.
Kindly do the needful at the earliest to resolve that it should not be deducted as local people .
Thanks
Regards,
Devyani Minesh Thakkar
[protected]@yahoo.com
Please be noted that Myself Devyani Minesh Thakkar residing at Ankleshwar and my Vehicle no. is GJ16BK 7608. Every time I am going to Palej and every time my Toll Tax is deducted at Bharuch Toll Tax as I am a local resident people.
Kindly do the needful at the earliest to resolve that it should not be deducted as local people .
Thanks
Regards,
Devyani Minesh Thakkar
[protected]@yahoo.com
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National Highways Authority Of India [NHAI] — Excess deduction from my Fastag account
My FasTag Account has been debited Rs. 105 for toll tax for Vehicle AS01BK4488 at Madanpur Toll Plaza on 25-Jan-2021 07:19:35 AM.
My Vehicle was registered at Guwahati(metro) RTO. Toll charges for local vehicles is Rs 55 for single entry, however they deducted Rs 105 under fastag at Madanpur toll gate.
Kindly do the needful for refund of excess deducted amount to my fast tag account. And it may please be noted that, every time they deduct excess charges even after i made complaint at counter.
Please look into matter and ensure this will not happen again.
My Vehicle was registered at Guwahati(metro) RTO. Toll charges for local vehicles is Rs 55 for single entry, however they deducted Rs 105 under fastag at Madanpur toll gate.
Kindly do the needful for refund of excess deducted amount to my fast tag account. And it may please be noted that, every time they deduct excess charges even after i made complaint at counter.
Please look into matter and ensure this will not happen again.
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Recently I have traveled from Rayagada (Odisha ) to Vijayawada. National Highway 26 condition is horrible. Request you to...
National Highways Authority Of India [NHAI] — Excess charged at Aroor Toll Plaza
Between 7 am and 9 pm, on 24/01/21, Toll plaza, Aroor, Ernakulam has charged Rs.120/- instead of Rs.55/-.for 3 times.
I want Rs 65/- to be refunded to me immediately.
I want Rs 65/- to be refunded to me immediately.
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Sir/Madam,
My vehicle no is WB42AR4551. I don't know why my fastag was going to blacklist. But now i do complain...
My vehicle no is WB42AR4551. I don't know why my fastag was going to blacklist. But now i do complain...
National Highways Authority Of India [NHAI] — Misbehaviour of toll plaza employees(Aroor, Kerala)
I passed through the Aroor toll plaza in Ernakulam district Kerala, on 24/01/2021. There was sufficient balance in my fastag. Due to the error of the instrument at the toll plaza, the employees were unable to charge my fastag and asked me to pay double the amount in cash. They argued that my fastag had no balance. I had to argue for 10 minutes during which they insulted and shouted at me amidst the public. I had shown them the message I had received after payment at the Paliyekara toll plaza few hours back, which also stated the balance. Even then, the employees argued with me. Finally, after my relentless argument and my initiative to call POLICE, they opened the gate.
I request the authorities to fix the equipment at the plaza and to train your employees to behave with the public.
I request the authorities to fix the equipment at the plaza and to train your employees to behave with the public.
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Hi.. I was traveling from Jammu to Samba on dated:[protected] at Thandikhui Toll Plaza. At around 11:13:24 i have paid cash...
FASTag Ac of veh no GJ05JR7095 is debited by Rs 75.00 for Toll Chrgs at IRB Choryasi on[protected]:10:12 Avl Bal.Rs 160.00...
National Highways Authority Of India [NHAI] — Extra charges taken by toll plaza for local vehicles
Sir,
Kindly informed that extra charges taken on Parsoni khem Toll plaza
Kindly informed that extra charges taken on Parsoni khem Toll plaza
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National Highways Authority Of India [NHAI] — About extra Toll amount deduction
My axis FasTag Account ID [protected] been debited for Rs. 203 for transaction for Vehicle MA3FXEB1S00375025 at Toll Talegaon Toll Plaza on[protected]T22:21:20 and again for Rs 203 at Toll Khalapur Toll Plaza on[protected]T22:58:02. Actually the total Toll is Rs 270. So kindly return extra money deducted.
The date of travel was 22 Jan 2021 and also return within 24 hours but full amount i.e. Rs 203+67 total 270 was deducted. For return journey less amount must be deducted. So for Pune to Panvel on express highway I had paid RS 676 through the fast tag.
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Mr. Sachin pilot sir, an incident has happened with us, Rajasthan, Bhilwara Ajmer Marg, the toll naka which is named Lambia...
Latest Resolved
- Misguided and pressured to pay in cash in fastag lane
- Fastag extra charges
- Excess collection of toll charge
- Harassment of passenger buses in toll plaza
- Unwanted and double parking of container as well as wrong direction driving of container on NH 348 Panvel JNPT road
- Misbehave and stand me in que for long time
- Charged extra toll fee and mental harassment
- Toll Exemption
- amount deducted for fastag but not credited to fastag wallet
- Not enough line for without fast-tag
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