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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: May 30, 2025

Complaints 8443

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints(8443)

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Address: Peth Naka near Rajaram Bapu Bank Dosti BAR

There is BAR near than 220m from National Highway in Peth village on Golden Quadrilateral Highway, which is banned by Supreme Court of INDIA.
this is unfair practice and should be resolved Quickly Name of BAR is "Dosti BAR and Samrat Raj BAR" i believe strongly on our government bodies and their efficient work so i request you to take immediate legal action...

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Vehicle No-MH12SL5208
date of implementation[protected], 16:40
date of transaction[protected], 14:46
transaction id -[protected]
Issuer Debit Transaction for toll fare Malegaon Toll Plaza
670.00
entry -jalna tollplaza
exit- malegaon tollplaza

total toll fare 225 but deducted 670 pls reverse 445. pls validate & process the same....

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Date of the Incident = Feb 23, 2025 time 13:29
Car number : RJ19 CC 2636
this is on Sunday I have never ever my car on highway the car have not move from my parking.
then how can this people charges of ₹ 45 please find the below text toll now
quota
INR 45 toll paid from IDFC FIRST Bank Tag 3XXXDC60 for vehicle no. RJ19CC2636 at Dadiya Toll Plaza on 23/02/25 13:29. Avbl. Bal.: INR151.51.
unquote...

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Dear sir,

This email is to draw your kind attention to this matter regarding illegitimate charge of toll tax.

I have been traveling from Faridabad Sector 2 to IMT Manesar via Mumbai expressway and National Peripheral expressway for the last one year and since then i am continuously facing this issue of being charged excess or wrong toll. I have been charged at those toll plazas also which I have never travelled...

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Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* ** 4**1 on 14/01/25 15:55:46 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 1021.88. For Emergency Call NHAI Helpline 1033.

Return also charged 75

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* **4**1 on 14/01/25 22:02:35 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 946.88....

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I am a resident of Bangalore, I was starting from office to home at 3.00 PM on 11th December 2024 . In night I get a SMS as Toll deducted by K N Hundy toll Plaza with deduction of Rs 60/- from my car fast tag account.
This is the second time it is happening to me, two months back there were two deductions at late night from a Toll plaza near Bangalore.

Present incident : 11 Dec 2024 :time 15:32:37 as per the SMS .br...

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I am writing to bring to your attention a pressing concern regarding the safety of commuters and pedestrians at Palsana Chowkdi, Surat. As you may be aware, this intersection is a critical junction for traffic movement, particularly for heavy vehicles.

The issue arises during the evening hours, specifically between 6 pm and 7 pm, when a large number of workers from nearby industries commute back home. Unfortunately, this coincides...

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I have entered from the panchgaon toll toward the palwal but there is no entry barrier and no scanning for entry time, when i was exit at Khalipur toll, my toll fees deducted 235 which should deduct approx 65 rs only so please reverse the money which charsed more.

CAR Details RJ02CF8298
Date 24.10.2024
time - 07:10 AM...

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Dear Sir/Madam
This is to inform you that Toll amount on KMP Expressway was wrongly deducted from my Axis Bank Fasttag Car no HR36AJ2949.
Started Journey today morning i.e. 15/10/2024 from Manesar toll to Farukhnagar toll, deducted 35/- (correct amount) but when I started from Farukhnagar to Manesar amount of 175/- deducted instead of 15/-.
Please refund the wrongly deducted amount of 160/- as soon as possible.
Regardsbr...

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Address: A 502, Shyam Stayus

I received a message today at 5:26 pm saying

INR 85 toll paid from IDFC FIRST Bank Tag 3XXX47A0 for vehicle no. GJ01RU1172 at Kobadi on 22/09/24 18:09. Avbl. Bal.: INR670.

I want to raise a concern that my vehicle was exempted when I traveled a day before yesterday but today they deducted the money and I am not even traveling when they charged....

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NH 361 (Butibori-Tulzapur Highway) Near Wardha Naghthana Sqare
1. street light
2.damaged divider

It is very necessary to resolve as during night it is not visible which clearly attracts the chances of accident...

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I travelled from Bangalore to Chennai on 16th August 2024 via Hosur Road Toll plaza (P1) . They deducted amount more than what given in the chart.
I raised a complaint through Bank Fast Tag

NAVAYUGA BANGALOORU TOLLWAY
ETC/[protected]/0010022408161702110287/TN22DM8681/116001/[protected]

Hosur Road (P1) Toll
ETC/[protected]/01000Z[protected]/TN22DM8681/556025/[protected]
br...

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National Highways Authority Of India [NHAI] — Wrong adjustment debit for my trip on 16/08/2024
12:33:04
B Shirish
Address: Gayatri Towers, Hyderabad.

I used my car TS 07 HK 1085 for Purandar trip from Pune on 16/08/2024
12:33:04. As i am having fast tag no [protected] through Axis Bank.
all toll charges are collected automatically.

To my surprise, I received SMS that my...

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Address: 210 A BLOCK THE HOMES AYODHYA BYPASS

To grievance department,

this is to bring your kind notice that yesterday i received a message from bhourasha toll to deduct toll tax of rupees seventy-seven which is a false
yesterday or before for a week my vehicle was in my house in my parking kindly look into the matter and please cross-check the vehicle in double numbers and return my toll tax amount of seventy-seven rupees on a priority basis received the message...

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On 21st July I was traveling from Tirupati to Bangalore highway (NH140)
There is a broken steel rod on one of the bridges in highway (Bahuda River Bridge), because of that my vehicle fuel tank gets damaged and when I contact Toll Plaza CRO team they said that they are not responsible for my vehicle damage.

I request you to make the penalty for my vehicle and do the needful.

Vehicle number is: KA03NQ3391br...

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Address: Vashi

Approved from RO, pending for verification and approval at CO.Division.
It’s being almost a month still not approved or I am not able to get the status of approval C.O department when fast tag is compulsory then it be a fast process RO-MUM[protected]...

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Dear Authorities,

Highway No 348 which starts from. PALASPE PHATA Panvel is in worst condition potholes size has developed too large, large vehicle can fall on either side of road . Full road is in worst condition no light at night, no emergency service, no CCTV CAMERA.
I tried to contact NHAI person associated, which office is located at T point on Highway No 348.but he refused to talk .
Beside their office...

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Address: Ghaziabad

I received a message that my toll is deducted despite car being at home. I received the following message as sms

Rs.55 toll debited for VRN-UP37Q3049 on[protected]:41:25 at Rasoolpur Sikrod DME. Bal:Rs.272. Click https://acl.cc/adyqG1vw for dispute - IDBI Bank

Kindly check and resolve...

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Address: E 56 ground floor Ardee City

I was travelling on Kundli Gaziyabad Palwal ( KGP ) express way on dated 26th May. I started my from Maujpur -Chaisha and then exit at Chhajunagar Palwal and then take KMP.
There was a detection of Rs 265 where as in actual it should be Rs 30 only..
My Vehical no is HR26DS5305.
date of travelling - 26th May 2024.
Dispute area- KMP and KGP....

+2 photos

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Address: H No 1225/12, Gali No. 2, Shanti Nagar, Kurukshetra Mob No. 9996005623

Respected sir
I Had Applied for exempted Fastag as DIVYANGJAN and my Application No is RO-CHA[protected], on dated 23 April 2023, which is approved by RO Chandigarh on dated 25 April 2023, but after that no action has been taken by the next concerned department till date.
You are requested to take necessary action as soon as possible.

Thanking you
Parveen Kumar
Mob- [protected]...

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