National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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1530
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

Website:
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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1297
down
416

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
1530
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [Nhai] — no upkeep of toilets and eroded highway

 Sarinrk on Mar 18, 2019
Dear Sirs,

This is to convey that

1. The Toilets at Karnal Toll Plaza are dirty, filthy and with foul smell.

2. There is no water in either the toilets or even the wash basins.

3. Efforts to contact the Project Manager or other responsible personnel (as mentioned on the Toll Receipt) went in vain. (March 17, 2019)

4. It is a matter of great concern that the Highway from Narela, Murthal upto Jalandhar has been eroded from place to place (right in the middle of the road) with potholes/puddles.

5. Exorbitant...
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [Nhai] — jig jag puli on the road near village balluana, many accident exist there, but highway authority can't take any ection and does not repair

 DeEp Kamboj Aap on Mar 17, 2019
श्री मान जी, नेशनल हाइवे नम्बर '07' के ऊपर पिछले कुछ दिनों में पुलियों का निर्माण किया गया था, लेकिन जो पुलियां है वो सड़क से ऊंची है उनका लेवल सड़क के बराबर नही, जिस की वजह से पुलियों के इर्द गिर्द दोनो तरफ बहुत खतरनाक गड्ढे बने हुए है, जिनहे...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [Nhai] — road and flyovers not maintained properly.

 KC Aggarwal on Mar 17, 2019
While travelling from jaipur to delhi, road is bumpy and suddenly the vehicle gets a shock which resulted in crack of wind screen which i had to get replaced and spend money despite paying tolls. Moreover flyovers are so badly needing repair that it is difficult to travel for a patient. My suffering from knee pain faced acute pain due to shocks and very uneven roads making journey bumpy....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

National Highways Authority Of India [Nhai] — respective personnel behaved miserably

 Ritesh2210 on Mar 16, 2019
This incident occurred at gorakhpur toll plaza where the toll fees collector wasn't in his cabin for very long period of time... Rather he was chanting with his friends outside his cabin even after looking up to the long queue of the cars... When my turn came... My dad asked him "don't you value our time" he replied "no" i mean just imagine how it would have felt that time. As soon as he said no i took my phone and started recording him... And asked him to repeat it again... But guess what... He didn't.

Kindly take strict action against him...!!!...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [Nhai] — excess toll deduction by mumbai pune express way

 rahul30682 on Mar 16, 2019
Today while travelling from mumbai to pune thru my car where 213 rs charged on khalapur toll plaza - lane id:e14 trip no.[protected] & rs. 142 were charged at talegaon toll plaza - lane id:e02 trip no.[protected] total amount charged rs. 355/- for one way trip.

Same case happened on 23.02.2019 where 213 rs charged on khalapur toll plaza lane id:e03

When i raised the issue with the person (Mr. Ambre) regarding excess deduction he upfront rejected the claim stating that you have installed wrong fast tag.

Waiting for refund of excess deducted toll.
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

National Highways Authority Of India [Nhai] — khairabad toll plaza issue

 Devom on Mar 16, 2019
Myself devendra gupta, as i was passing through khairabad toll plaza, at the time of payment the staff informed me about the failure of pos machine, when i enquired about it he said "online payment ke liye itna lamba line lgaoge" after that he ordered for the pos machine. This is not the first time. Khairabad toll plaza staff did it so many times. Please take proper action for it.
Thankyou!...
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [Nhai] — crossing problem in newly built nh-65

 Harish Madaan 2 on Mar 14, 2019
Dear Sir,
My self is Harish and I am residence of Village MAtheri Shekhan Distt Ambala Haryana. I am trying to explain you the problem which we are facing in newly build NH 65 from Ambala To Kaithal. My Village comes in this Highway, and they made a four lane highway without giving us any crossing area. Now we are facing problems every time while crossing to the highway. We've to face very speedy vehicles while crossing. And already around 10 plus accidents had been happened there, even 2 persons lost their life while crossing that road and many injured just in 2-3 months. We request you...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — tag block list

 sivamani02 on Mar 14, 2019
I have use SBI fastag that tag is active and i have an balance, But now i cross tool way that time our server said your tag is block list, and i am contact SBI customer care that time they said contact to your agent, but agent end they send an proof of activation, and proof of fitment, now i want immediately resolve the issue.
My tag id [protected]
concern dates 06.03.19 and 14.03.19....
Complaint comments  Read comments Complaint category Banks

National Highways Authority Of India [Nhai] — roadside shops

 BARANE DARAN.R on Mar 14, 2019
Hi I’m Living in Subramaniyapuram TRICHIRAPPALLI 620020 in this above mentioned area the road side shops are too disturbances for traffic and many accidents last time your department came for encroachment that’s best and during that period it was so nice but after 15 days they again started their shops in road it’s to disturbing for livin peoples and for travelers can’t go left to slow slowdown the vehicles from the road my humble request please take action for this complaint...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [Nhai] — kulumapalya toll plaza charging full amount for usage of hardly 1% of road

 Das_1981 on Mar 14, 2019
Sir,
I'm working as manager in powerica ltd. Dta unit bangalore. My office is just 1km after kulumapalya toll plaza. I'm coming from nelamangala. They are charging full amount (Rs. 40 per day).
Request to intervene and provide us a concession rate as we are hardly using 1% of the total stretch.
Please do the needful and let us know what to be done for availing free / concession rate....
Complaint comments  Read comments Complaint category Law & Civil Rights

National Highways Authority Of India [Nhai] — toll plaza - fee collection contractor-counter operator

 Bixapathhi on Mar 14, 2019
Dear sir,

I bixapathi gollena had experienced a bad situation with toll plaza people. Toll plaza is located on warangal-hyderabad highway at gudur village, nalgonda distirct, telangana.

I had paid the toll fee of rs. 90 (Ninghty ruppes). However the fee collecting operator did not give the bill and he argued that machine is not working. They had wasted my time and there was a huge traffic jam behind me. They argued and did not give proper bill. Instead he gave me a writing of fee collection details on a plane white paper which do not have any authenticity. There is...
Complaint comments  Read comments [2]Complaint category Cars, Vans & SUVs

National Highways Authority Of India [Nhai] — drainage problem

 Mahammad vahab on Mar 14, 2019
National highway vijayawada to machilipatnam route. Drainage work is in process in poranki area penamaluru mandal vijayawada. From the last three months we are facing the problem. The contractor not finishing the work. Everywhere he was done half work. News papers already wrote about it. But nothing happened. It very dangerous to children if fell down in it....
Complaint comments  Read comments Complaint category Business & Finances

National Highways Authority Of India [Nhai] — double toll tax taken

 Suman15178 on Mar 13, 2019
Sir,
I performed my journey on 11th of March, 2019. Fasttag is activated in my Vehicle No-JH01DD0804. But at the toll tax counter, it was told that fasttag machine is not working. I paid Rs. 45 in cash. (You can see CCTV Camera). I was in hurry due to traffic. That time I did not see the receipt. But when money was deducted from my account then I thought to lodge a complaint. But when I saw the receipt, I surprised that the counter gave me receipt of 10th of March, 2019 without Vehicle no. (You can check the machine, if printing details are recorded). It is fougerry. I tried to call customer...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — denying to make a junction at my village.

 ashu0711 on Mar 13, 2019
My village is located at nh-52 (Under construction). They are saying your village is not the part of our route which is hardly 300 meter from the nh52. If they don't make, we have to travel more than 2 km to cross the road everytime. We will face lot of difficulties in near future. Please take appropriate action and try to resolve our problem. It would be grate for us.

Thanks
Ashish...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [Nhai] — toll plaza amount deducted from fastag and cash

 Mihir Kumar Swain on Mar 13, 2019
Hi team,

I would like to raise an complaint that toll amount rs. 45.00 has been deducted from my fastag account and also taken cash for same trip at gamjal toll plaza situated at nh-7 on 10th march, 2019 @ 01:18 pm.

I would like to request you to refund the toll amount to my fastag account.

Thanks,
Mihir...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

National Highways Authority Of India [Nhai] — i am complaining about the lack of sign boards about the lane specific and ways to tackle it

 C Kannan 1973 on Mar 13, 2019
First a big congratulations and thanks to the honourable minister, ministry of road transport and highways mr. Nitin gatkari for the excellent road network in the country. However the frequent lane jumping and wrong lane driving are causing serious and fatal accidents in the national highways. The issues are
1. Not enough sign boards to indicate about the different lanes
2. The right extreme lane is to be named as the overtaking lane and not as fat lane. This if strictly implemented, will help the overtaking vehicles to overtake only in the right side of other vehicles and there wont...
Complaint comments  Read comments [2]Complaint category Public Transportation

National Highways Authority Of India [Nhai] — cheating

 Srinivaskalyani on Mar 13, 2019
Sir,
Iam srinivas from telangana police.
Iam 75000/-rs cheated by govind madavakam (Asst, engineer) he is working in highway roads authority of india. Idon't his address and id card or aadhar card.
Sir pls find out his biodata his phone no s[protected], [protected]
His vehicle no-ap31dd 3583.
Sir my contact no-[protected]....
Complaint comments  Read comments Complaint category Car Dealers

National Highways Authority Of India [Nhai] — talaja to bhavnagar road

 hadik on Mar 13, 2019
Respected sir,
I like to inform you that talaja to bhavnagar high way road is in very bad condition. Near mamlatdar office talaja road is in very bad condition and its damge our private vehical. More over there is road in bad condition near bapada and dhardi village which is situated on talaja to bhavnagar high way. Daily many private and personal vehical are use this road. On road there are many khada on road....
Complaint comments  Read comments [1]Complaint category Lawyers and Attorneys

National Highways Authority Of India [Nhai] — unauthorized toll collected

 sweetpia.86 on Mar 12, 2019
Dear sir,
I would like to raise a compliant for unauthorized toll collected at dahisar check naka. Major toll plaza has been closed in mumbai but dahisar toll plaza is still collecting money from all either local resident or not. It's an open loot happening and no one is taking any action against it. Kindly take a serious action against the same at the earliest.

Hoping for quick action...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

National Highways Authority Of India [Nhai] — huge potholes, damaged road mukarba chowk to panipat

 Rambarieprakash on Mar 12, 2019
This is with regards to the condition of MUKARBA CHOWK TO PANIPAT RAOD. There are almost 9-10 spots of the highway is badly damaged. There are huge potholes, as the road is completely damaged and emergency repair is required. These potholes are so big which is causing the movement of small vehicles resulting into daily accidents, multiple maintenance costs to vehicles, higher fuel costs & additional time with lots of frustration; ultimately costs to national executor...! It seems the concern department is not taking action.i am a daily traveler and facing a lot of problem.

The respective...
Complaint comments  Read comments Complaint category Business & Finances

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