National Highways Authority of India [NHAI] Customer Care
National Highways Authority of India
Customer satisfaction rating: 1%
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1115
COMPLAINTS

National Highways Authority of India [NHAI] Customer Care

National Highways Authority of India

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Address
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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944
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321

Fax:
Fax:
+91 11 2509 3507  
+91 11 2509 3514  

Additional info
Customer satisfaction rating
1%
Complaints
1115
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority Of India [NHAI] — physical and verbal abuse by staff

 Deeshearer on Oct 17, 2018
On17/10/18 around 1715 hrs at Gharaunda toll plaza, lane 10, staff asked me to go out of the lane and use another lane (although I was the second commuter in line). On asking what’s the problem and reason to reverse all the way back, staff member Mr Rohit said, “the first commuter needs to arrange for a pass and hence I have to get out of the lane. At my request about being concessional as it’s hard to drive 30-40 meters while reversing and not to mention the judder bars would make it even harder, was told that should follow his command or won’t be allowed to cross the plaza. I responded...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — regarding illegal recovery on unauthorized toll in dasna, ghaziabad

 ManojNHAI on Oct 16, 2018
After the railway flyover from Gzb. to Hapur an illegal toll has been built on which no NAHI board, No staff in the dress and no one is providing receipts.
It is therefore requested please take legal action against which persons includes in illegal recovery on unauthorized toll plaza in Dasna, Ghaziabad, Uttar Pradesh.

Thanking You

Manoj Kumar...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [NHAI] — toll charge both manual and fast tag reg

 Subramanian Suresh on Oct 16, 2018
Sir, I am having fasttag in my car TN13L3938. Yesterday night (15/10/2018) I was returning back from Tirupathi to Chennai. When I am crossing S.V.Puram tollways by 09:56:44 Pm they collected cash Rs.65/- towards toll charges under receipt No.2618 terming that the fasttag is not working. But after crossing the toll I received message that the same amount is debited in fasttag also wide ref MA3ELMG1S00510133 at 09:56:02 pm.
Similarly when crossing Chennai Vanagaram toll plaza with the same query they also collected cash Rs.40/- wide receipt 442197 at 16/10/2018 by 12:31:55 AM. But a message...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [NHAI] — poor roads and approach

 tusharcshah on Oct 16, 2018
Ongc char rasta near icchapore junction road coming from hazira to surat under bridge is horrible condition. We have written complaint to pmo office and hon. Minister sh. Nitin gadakari also for rethinking of approach to surat (For straight approach to surat from hazira.
Pl. Repair on urgent basis and see possibility and take necessary approval from railway, geb for straight approach road...
Complaint comments  Read comments Complaint category Public Transportation

National Highways Authority Of India [NHAI] — occupied nh16 and built a shed

 N.D.prasad on Oct 16, 2018
Some people occupied the road and build a shed, also this is the accidental prone area and croudy. Pls take action as early as possible. I complaint against this to local ps as well as r&b, but they politically strong, and they manage local ps and r&b officials. So pls take a look into attached vedio and take necessary action. Please keep road safe and minimise the accidents....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — moving of heavy vehicles in first row I.e right lanes

 Desh Kumar Arora on Oct 15, 2018
I live inGurugram. I used to move daily from Gurugram to Delhi and back.NHAI has put hordings on right lane for warning to heavy vehicles to move in left lanes. But it is observed that heavy vehicles while entering Gurugram after crossing Delhi enter in right lanes. Due to slow speed of heavy vehicles all the cars have to overtake the trucks from wrong side. This is over violations according to traffic rules. And it is main cause of honking while overtake.
I am putting my humble request to take action in this regard for easing all light vehicles to move in right lanes.
Regards
Complaint comments  Read comments [1]Complaint category Utility Services

National Highways Authority Of India [NHAI] — nh 4 pune to satara section

 Sagar Phadke on Oct 15, 2018
I am traveling regularly on satara to pune section of national highway no 4. Quality of surface, road sections is very poor for a long time. No maintenance seems to be undertaken. There are large number of pothols at many places. Situation at many intersection is highly conducive for accidents to take place. Toll rect no 1167756. Anewadi toll plaza. 15 oct 2018....
Complaint comments  Read comments [1]Complaint category Taxi

National Highways Authority Of India [NHAI] — about delay at indelvai toll plaza

 Achi Srinivas on Oct 14, 2018
Sir
I am using fast tag. My vehicle number is ts01ej3453. I was stopped at indalvai toll plaza in spite of my fast tag. The fast tag lane was closed and i had to use normal lane. I had a patient in my car and my journey was delayed by 15 minutes due to careless and irresponsible behaviour of the indelvai toll plaza persons.
A suitable disciplinary action may please be initiated against the persons who are involved.
A saritha rani...
Complaint comments  Read comments [1]Complaint category Other

National Highways Authority Of India [NHAI] — regarding misbehave and access charges taken

 Shailesh Tikar on Oct 14, 2018
Dear team,

My self shailesh tikar, i am resided in indore and indent of 13-oct-18, where i was drive from indore to dewas via nh-3 at time of travel my car cross from toll booth and toll - booth executive taken me 50/- instead of 20/- of one side.

In the time of return i nh that time toll executive taken 15/- both of slip i attached

Also when i asked about for why you taken 50/- charge from me than toll team misbehave with me....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — road safety and village bypass

 Charu Ghadge on Oct 14, 2018
Deadly road breaker between chitradurga & davanagere is awaiting take more life, i have witnessed many vehicle damages as road is steep with terrible road breakers 5 to 6 of them in one go. Road safety is worst. This village, kolahal, karnataka 577519. Witnessed many major accidents in the past. Till date no village bypass done, instead the road breaker creating chaos from the day one. Kindly contact me [protected] for more details...
Complaint comments  Read comments [1]Complaint category Neighbours

National Highways Authority Of India [NHAI] — fastag benefits

 9463234293 on Oct 13, 2018
Sir,
I'm using fasttag. My vehicle no. Is pb10gs8398. Today when i crossed ladhowal toll plaza near ludhiana at 4:51pm, from philour to ldh side, plaza officials spoiled my 30 minutes expensive time. I was very much upset to see that vehicles without fasttag sticker were allowed to pass in fasttag lane by the officials of plaza. What is the benefits of fasttag? I may kindly be intimated if all such things happen. You can check the cctv footage as proof. Kindly take action against the concerned officials of plaza and intimate me

Regards
Rajinder kumar
H no 1827,...
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — harassment by toll authority

 kalsi super on Oct 12, 2018
Sir
I am living in phagwara and daily up and down from phagwara to ludhiana by my vehicle. On 11/10/2018 my vehicle stop by toll authority on toll plaza and blaming me that last night you hurt our employee and break our barrier, i request them that you can check your cctv recording, but they was not ready to hear anything and call police from ladhowal police station near the plaza, i request them please see cctv recording and police authorities accept my request and see cctv recording.in recording all incident was clear, another vehicle hit their barrier
And they blaming me that you...
Complaint comments  Read comments Complaint category Unauthorized charges

National Highways Authority Of India [NHAI] — karnal toll tax free in 20 km area

 atul.taneja95000 on Oct 12, 2018
Approve bastara toll tax should be free in 20 km area.... Too much money he/she will receive.. Staff is not good there.in comparison of panipat this toll is very bad.. If i am going to panipat i will give 120 per side nd 30 rs in panipat. It means 150 rs toll and 120 rs petrol. Same situation when i wil come back.. It is too much toll.. My home is 12 km far from toll tax. Every time i wil go and i wil paying 300 rs.. My request is. If u dnt reduce the payment
Den free toll distance is 20 km.. Atleast karnal people are happy.. Many people in problem. Plz help in dis....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — fastag monthly recharge

 Rakeshyadav1971 on Oct 12, 2018
1. I am not able to get my monthly recharge even if a single trip is left. Once all the trips are finished, i am forced to pay the single journey toll payment to cross the toll plaza. That costs me extra.
2. Also i don't get the message of balance trips on my mobile.
3. At toll plaza trips are not displayed, when i cross the toll plaza that means i do not get any information about the balance trips.
4. I have lodged a complaint at kherki daula toll plaza on delhi jaipur expressway also but they told me that it is nhai fault and helpless to resolve the issues....
Complaint comments  Read comments Complaint category Employees

National Highways Authority Of India [NHAI] — too many speed bumps from dhone to bhagepalli on nh 7 from hyderbad to bangalore

 vasunitha on Oct 12, 2018
I have seen many speed breakers from dhone to bhagepalli and also carried till bangalore. I see the speed bumps should be on village roads. But to my surprise, many places they do not have. The speed bumps come as a package. Its not single, its a stream of speed breakers. Those will hurt the backs of elderly and people with back issues. Please correct the same. We are paying money to use the road. If any road has to join the main road, please allow them to join by running a parallel road for few hundred meters, similar to the road join near the flyovers....
Complaint comments  Read comments Complaint category Other

National Highways Authority Of India [NHAI] — accident death of 4 citizens

 Peerappa on Oct 11, 2018
Dear team
I sadly intimating that nh218 humnabaad to vijayapur highway under construction and at jearatgi village of kalburgi district karanataka state widening of highway under process due to raid work accident happen 4 students dead no precaution measures like sign boards of work in progress not adopted and also no precautionary tapes attached at ongoing site due to negligence 4 students lost their life kindly take action against contractor l and t and projector director mr furtado for their negligence.....
Complaint comments  Read comments Complaint category Government Organizations

National Highways Authority Of India [NHAI] — complaint against toll plaza in sonepat

 Samneet117 on Oct 10, 2018
Earlier there was seperate lane of fastag users but now even with fastag i need to use normal lane, i mean there is no special arrangement for those using fastag. Everyone is using the same lane. Except sonepat's toll plaza every toll plaza provide seperate lane for fastag and emergency vehicles but sonepat has only seperate lane of emergency vehicles only....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

National Highways Authority Of India [NHAI] — toll tax ki chori

 Roobin Yadav on Oct 8, 2018
Dear sir,
Nh 8 pe shahjahanpur ke pass jo toll plaza h us pe bahut sare heavy truck toll chori kar rhe h. Wo sabhi shahjahanpur se highway ko chhodkar foladpur gao hote hue nayagao se neemrana nikal jate h. Rojana lagbhag 500 truck niklte h sham 4 se subah 5 tak. Lagbhag rojana aap ko 5 lakh ka nuksaan ho rha h. Iska jimmedar kon h wo aap pata lagye....
Complaint comments  Read comments Complaint category Tax Services

National Highways Authority Of India [NHAI] — intolerable jam at kherki daula toll

 akp clashes on Oct 8, 2018
Dear sir i am a daily commuter from delhi to bhiwadi and it is getting difficult to cross kherki dhaula toll due to heavy congestion on both sides. It took me 30 mins to cross this toll towards delhi at 7.23 pm. There is no respite even after honorable supreme court judgment to open toll gates if there is more than 3 minutes of wait time. But as we see there is no one to assess how much time is taken to cross toll.

A kind attention on this issue would be of great help to public as well as country as 1000's of liters of fuel is wasted in these jams resulting in big loss for individual...
Complaint comments  Read comments [5]Complaint category Business & Finances

National Highways Authority Of India [NHAI] — bad condition of nh966a

 Chithiranath PA on Oct 8, 2018
Sir the condition of nh966a is getting worse every day, the approach roads leading to all bridges in the route from vallarpadam to kalamassery has sunken and because of that there is a gap between the road and bridges. Vehicles has to slow down at these points or else they risk damaging their rims and alloys,
As they brake to avoid the damage there is frequent accidents along the road.
Please do the need to level the gap and do check periodically for the changes in the road....
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

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