National Highways Authority of India [NHAI] Complaints & Reviews

Early this morning we left Pune by 5 am to travel to Mumbai airport. We entered the Pune-Mumbai expressway around 545 (we were self driving for the first time) and we were shocked to discover that along the entire length of the expressway that there are NO reflectors n the divider on the right and the walls on the left. This is a simple, inexpensive safety feature and it is shameful that we do not have this - it should be a mere matter of...

I am a person with benchmark disability as described by right of PWD act 2016. I have applied for exempted fastag on https://exemptedfastag.nhai.org in April 2025 and Application number is : RO-JAI[protected]

My application has been approved by RO Jaipur and forwarded to CO division - Approved from RO, pending for verification and approval at CO.Division .
It is pending ever since April 2025. I have attached all the...

Dear Team,

The extra toll money was deducted from my Fastag on Samruddhi Mahamarg - The Mumbai-Nagpur Expressway for Vehicle Car number - MH04EH6395 on 3rd Aug'25. The actual toll amount is RS 100(confirmed by NHAI executive on call 1033) whereas the amount was deducted is RS 1445 for travel entry from Shahpur - Thane point & exit at Bhiwandi-Thane. I have raised compliant with Fastag bank ICICI once received amount...

Hi,

I travelled via Nalluru, Devanahalli, Bangalore, toll using my car AP09 BR6301 and I have been charged INR.135 for one way and INR.70 additionally during my return wherelese they supposed to charge only INR.85 for one way and INR.125 for a day. I have been charged for 3 times for single trip and one time for return trip. Could you please help me to get my excess charged amount back to my fastag account?

Regards,
Suresh

Very poor experience at this toll gate. The staff are extremely unprofessional and irresponsible when dealing with customers. They issued a monthly toll pass to an old ID without my consent, and when I raised the issue, they didt accept and arguer with not refunded which my amount was deducted from my fast tag. Staff mistake they even not asking to deactivate old id or which I'd to recharge monthly pass. This kind of careless service...

I have been charges for crossing Rajiv Gandhi Sea Link toll amount they have dedected from my FastTag is as below

NR 100 toll paid from IDFC FIRST Bank Tag 3XXX5520 for vehicle no. MH02FY7153 at Rajiv Gandhi Sea Link on 06/07/25 19:03.

INR 50 toll paid from IDFC FIRST Bank Tag 3XXX5520 for vehicle no. MH02FY7153 at Rajiv Gandhi Sea Link on 06/07/25 20:36

My Car is a EV car...

While traveling from Agra to Gurugram today, just like last time, I was charged ₹240 at the Khalilpur toll plaza instead of the correct amount of ₹40 through my FASTag. If I hadn't checked again this time, I wouldn't have even realized it. I have already raised a dispute, but this is not a proper solution. Please fix this issue permanently.

Transaction ID -312074005020625082515
Transaction date - 02nd June...

There is BAR near than 220m from National Highway in Peth village on Golden Quadrilateral Highway, which is banned by Supreme Court of INDIA.
this is unfair practice and should be resolved Quickly Name of BAR is "Dosti BAR and Samrat Raj BAR" i believe strongly on our government bodies and their efficient work so i request you to take immediate legal action...

Fatehpur Rampur toll plaza is situated on Eastern Peripheral Expressway connecting Palwal, Haryana to Kondli, sonepat, Haryana at NH1. This toll plaza regularly deduct wrong amount from fastag. On 15th May 2025 I entered from Rampur Fatehpur and exit at Duhai toll, the amount should be deduct Rs. 80 but my fastag was debited with Rs. 195. Please take strict action against this plaza. My SUV number is UP16EF5470.

Dear Sir/Madam,

I am writing to bring to your attention a distressing incident that occurred at the Bhagan Toll Plaza, Sonipat (Haryana) on May 1, 2025, around 6:50 PM in Lane-1.

Our vehicle, which belongs to Kar Sewa Trust, was traveling with the saintly head of our Gurudwara Sahib. As per NHAI rules, such vehicles engaged in religious and charitable activities are exempt from toll payment. However, we were...

SRIKAKULAM,
Date: 26.04.2025
From:
ASHOK KUMAR PRODHANO
AT/PO-SAHALAL PUTTUGA
VIA-KANCHILI SRIKAKULAM 532290

To
The Manager,
National Highway Authorities,
Delhi -

Respected Sir/Madam,

I, ASHOK KUMAR PRODHANO, working as SCHOOL ASSISTANY IN ZPHIGHSCHOOL M.SPALLI, Andhra Pradesh. I am a Physically Challenged person (“DIVYANG”) with percentage...

I took entry from Palwal Toll Plaza and took exit from Khalilpur Toll Plaza on 21/04/25 08:28 AM.
Vehicle No- 24BH8183M
Fastag- IDFC FIRST Bank- 3XXXD7E0

Authority deducted Rs. 240/- instead of Rs. 40/-.
Kindly refund my remaining amount.

Thanking You
Navneet Yadav
[protected]

Vehicle No-MH12SL5208
date of implementation[protected], 16:40
date of transaction[protected], 14:46
transaction id -[protected]
Issuer Debit Transaction for toll fare Malegaon Toll Plaza
670.00
entry -jalna tollplaza
exit- malegaon tollplaza

total toll fare 225 but deducted 670 pls reverse 445. pls validate & process the same....

Date of the Incident = Feb 23, 2025 time 13:29
Car number : RJ19 CC 2636
this is on Sunday I have never ever my car on highway the car have not move from my parking.
then how can this people charges of ₹ 45 please find the below text toll now
quota
INR 45 toll paid from IDFC FIRST Bank Tag 3XXXDC60 for vehicle no. RJ19CC2636 at Dadiya Toll Plaza on 23/02/25 13:29. Avbl. Bal.: INR151.51.
unquote...

Dear sir,

This email is to draw your kind attention to this matter regarding illegitimate charge of toll tax.

I have been traveling from Faridabad Sector 2 to IMT Manesar via Mumbai expressway and National Peripheral expressway for the last one year and since then i am continuously facing this issue of being charged excess or wrong toll. I have been charged at those toll plazas also which I have never travelled...

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* ** 4**1 on 14/01/25 15:55:46 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 1021.88. For Emergency Call NHAI Helpline 1033.

Return also charged 75

Rs 75 paid at Sullurpet Plaza (NH-16)(GEO Coordinates 13.744936, 79.990993) for TN0* **4**1 on 14/01/25 22:02:35 Txn ID: PH[protected]. Airtel Payments Bank Bal. Rs 946.88....

I am a resident of Bangalore, I was starting from office to home at 3.00 PM on 11th December 2024 . In night I get a SMS as Toll deducted by K N Hundy toll Plaza with deduction of Rs 60/- from my car fast tag account.
This is the second time it is happening to me, two months back there were two deductions at late night from a Toll plaza near Bangalore.

Present incident : 11 Dec 2024 :time 15:32:37 as per the SMS .br...

I am writing to bring to your attention a pressing concern regarding the safety of commuters and pedestrians at Palsana Chowkdi, Surat. As you may be aware, this intersection is a critical junction for traffic movement, particularly for heavy vehicles.

The issue arises during the evening hours, specifically between 6 pm and 7 pm, when a large number of workers from nearby industries commute back home. Unfortunately, this coincides with a significant volume of heavy truck traffic, which poses a substantial risk to the safety of both vehicles and pedestrians.

The existing road infrastructure at Palsana Chowkdi is inadequate to accommodate the simultaneous passage of two heavy trucks, leading to a high likelihood of accidents. The presence of pedestrians, cyclists, and other vulnerable road users further exacerbates the risk.

In light of these concerns, I respectfully request that NHAI consider implementing a temporary restriction on heavy vehicle movement at Palsana Chowkdi, Surat, between 6 pm and 7 pm. This would greatly alleviate the risk of accidents and ensure a safer commute for all road users.

I would appreciate it if you could look into this matter urgently and take necessary steps to address this critical safety concern.

I have entered from the panchgaon toll toward the palwal but there is no entry barrier and no scanning for entry time, when i was exit at Khalipur toll, my toll fees deducted 235 which should deduct approx 65 rs only so please reverse the money which charsed more.

CAR Details RJ02CF8298
Date 24.10.2024
time - 07:10 AM

Dear Sir/Madam
This is to inform you that Toll amount on KMP Expressway was wrongly deducted from my Axis Bank Fasttag Car no HR36AJ2949.
Started Journey today morning i.e. 15/10/2024 from Manesar toll to Farukhnagar toll, deducted 35/- (correct amount) but when I started from Farukhnagar to Manesar amount of 175/- deducted instead of 15/-.
Please refund the wrongly deducted amount of 160/- as soon as possible.
Regards
Sumit Gupta
[protected]