National Highways Authority Of India [NHAI] — about fastag lane

Address:

Kendujhar, Odisha, 758043

The fastag lane at hasanpur (Sainkul) toll plaza of nh-215 (Panikholi to rimuli) of odisha is always closed. I have fastag in my car but due to close of the fastag lane, everytime i have to go in the normal lane. The behaviour of that toll plaza staff was also very bad. They always gave excuses very rudely. They always say that blow horn infront of the lane and wait then we will open the fastage lane. I have fastag in my car to go quickly. Why should i wait unnecessarily? The toll plaza staff were violating the rule by blocking the fastag lane. So i want that fastag lane should always be open for easy access of vehicles.