National Highways Authority Of India [NHAI] — About my paytm fastag recharge amount as I can't utilize it after my deduction from my bank account

Address:

Manguli toll plaza

Sir myself Ananya Swain. I have recharge my paytm wallet with Rs.2000 from my bank account on 21st of February 2022.
I already have 400 rupees in my account so overally it's 2400 rupees. The merchant from the toll plaza at manguli plaza transfer that whole amount to my fastag
Account so that it will be deducted from it directly from the paytm wallet .
But my amount is not shown in that fastag wallet .I was suffering from last months whole passing through the plaza as i have to pay cash while crossing it. Kindly please look into the matter & solve it as my money is being stuck & I couldn't utilize it further after my recharge on February month sir.
Thanks & Regards