National Highways Authority Of India [NHAI] — About toll plaza staff behaviour

I have journey in national highway on 28/01/22 when I have reached madurai toll plaza my Paytm fastag money has failed and refunded (i have sufficient balance) to me some network problem but toll plaza staff has treated me like that Becker and he told to me just went out from (go back) toll plaza I'm really very disappoint i just request to you kindly give the one more chance due to network problem and also respect the people I wrote to same the high way ministry