National Highways Authority Of India [NHAI] — Against staff of kachkoot Anantnag

Sir/man please check fottage at 4pm to 4:20 pm on 19/03/2021The toll post was closed at 4pm reasoning failure of system, we waited long then after clearence the staff started removing stones & iron bars kept there which resulted in damage of my car because he was removing with feet & not utilising his hands.
On raising issue with staff member hilal ahmad he threatened & misbehaved and then going to managers the non local manager did the same & the head manager javed ahmad said go & make the complaint where ever you wish.
What I expect
1) the fast tags are in place, systems should work properly so that common man do not suffer
2) the toll post should use plastic barricades insted of stones& iron bars.
3) the staff behavior should be improved because they r workin like gang protecting each other insted of providing solution
Because one feels it not a toll post it works like an extortion place
Being a law abiding citizen I expect that I should feel safe in my country.