National Highways Authority Of India [NHAI] — Airtel Fastag - Payment debited wrongly

Dear Sir/Madam,

Without passing the toll, the amount has been debited twice on 13th of April and once on 28th March.

I write to you for the below complaint numbers. I called up the front desk and they said it's pending with the backend team -

9475024
9475059
9475097
10170950
10185449
10211498
10215620
10216982
10527918
10548075

The issue is - I have been charged the toll fee twice erroneously twice on 13th April and once on 28th March. On 19th April, I was informed money will be credited back within 15 working days. It's been 2 months since then and nothing.

Every time I raise a complaint, they mention 15 days as the SLA excluding Sundays, PH, 2nd & 4th Saturdays. It's been 56 working days and all that's been done is your executives have raised a new ticket & closed the existing ones.

Can you please expedite this? Do you need any more details from me?

Thanks & Regards,
Akhil Chowdhury