National Highways Authority of India [NHAI] Complaints & Reviews

I travel from KMP expressway from Manesar to Asodha regularly from last 2 months for work.its charge is 120 Rs for return journey.But From Last 6 days there is deduction of 120 at asodha toll and 80 at manesar. On inquiry. I was told that i there is no record of my entry on highway. How is that possible that i enter on a highway without entry.everytime toll boomer opened with my fast tag. There is some problem at manesar entrance. Because during these over changing. My entry was not recorded at manesar. I also called 1033. But this numner is not working. Please look into this matter. As i am getting overchanged daily. I asked toll people if my car fast tag is registered properly at entrance and they say yes. But still i am getting fined.

I am Anil N.Shinde At-Post-Musalgaon, Tal Sinnar, Dist-Nashik.
At Pimpalgaon Toll Plaza on 23/01/2022 at 2.50 pm. While traveling from Pimpalgaon to Nashik (approximately 25 km) a distance toll of Rs. 190 has been charged.I complaint about this at the toll plaza but they are no response.
When a vehicle passes through a single toll plaza on the highway, the entire toll is collected incorrectly.In fact, after crossing a toll plaza the same distance toll should be deducted from the fast tag.but it is illegal to charge full distance toll.so I request to you take legal action against toll collection companies.This is a robbery of public money. it is extortion the public. so please take action against toll company's

Hi,
I’m Yuvanesh a resident of Hosur. While traveling to work in Chikkaballapur today morning in my car KA59M0473 at Devanahalli toll plaza I was told that there was no balance in my fast tag and the toll plaza person collected ₹190 including penalty to let me through. As soon as I crossed I got a text message saying ₹95 has been deducted for using devanahalli toll plaza from my fasttag account. I’ve attached the toll slip and text message for your ref. Kindly refund my money ₹190 in full which was collected.

Text message received

Dear Customer, your Kotak Bank NETC FASTag Account No. [protected], linked with the Vehicle No. KA59M0473 has been debited Rs. 95.00 for toll charges at Devanahalli Toll Plaza on 07-Feb-2022 07:27:34 AM. Available balance is Rs.40.00. Kindly raise your query, if any by clicking here: https://fastag.kotak.com?disputeType=Qdrcomplaints&txnID=[protected]

Regards
Yuvanesh
[protected]
[protected]@gmail.com

I was about to pass the barrier and suddenly barrier faalen on my car and there is a big dent on my car and when i complaint about that to the duty officer there he said u have to stop there and decline there mistake Dear Customer, Your FasTag Account has been debited Rs. 115 for transaction for Vehicle PB08DB1207 at Toll LADPALWAN TOLL PLAZA on[protected]T16:40:27. Balance amount in the Account is Rs. 1355. Call toll free number [protected] for any dispute. I'm also attaching the ID card if the duty officer who will pay the damage to my car

I'm a resident of Sneh Vihar Colony and wanted to raise this complaint on behalf of whole colony. We have a road connecting our colony to the Sohna road highway but due to a dispute that road was blocked and not functional from last 2 years. Now, this road has been made functional again on receipt of Sohna court order. But, it's now blocked with crash barriers that NHAI has installed as part of Sohna highway construction.
Our request is to please remove these barriers so that we make use of our road and make it fully functional.

Thanks,
Tarun Gopal
Chartered Accountant

Dear Customer,
Your FasTag A/c has been debited for Rs. 240 for transaction by Vehicle HR01AT9000 at Toll Main Plaza Village Jakhauli on[protected]T21:55:37. Balance amount in the A/c is Rs. 222.03 - HDFC Bank Ltd.

Warm regards,
HDFC Bank

Conditions of road in NH 709 in bhiwani from rohtak gate to haluwas gate is poor. CM of state, agriculture minister of haryana, MP, MLA had visited and gave confirmation of new road. But it has been 2 years since condition of highway is critical. We never seen these in life.

I request you please have a new road in this area ASAPusag

बांसवाड़ा से छोटी सरवन ( राजस्थान ) के बीच के रोड की हालत बहुत ही खराब हो चुकी है आय दिन यहा एक्सिडेंट की संभावना बढ़ती जा रही है न टोल प्लाज़ा पर fastag का उपयोग किया जा रहा है और टोल प्लाज़ा पर टोल दरे निरंतर बढ़ाई जा रही है हमारे द्वारा कई बार टोल प्लाज़ा पर मोखिक रूप से कई बार शिकायत करने के बाद भी कोई सुधार नही किया जा रहा है शिकायत करने पर वहा के कार्यकर्ता द्वारा बड़ा बुरा व्यवहार किया जाता है और बोला जाता है की यहा एसा ही चलता रहेगा !
अत: हमारा निवेदन है की रोड की खराब हालात को सुधारा जाए और टोल प्लाज़ा पर fastag का उपयोग करने का निर्देश दिया जाए जिससे राहगीरो को असुविधा न हो !
धन्यवाद

I am a regular employee who passes the Pathankot Amritsar toll palaza NH 54 ladpalwan daily, I want to raise my issue regarding the service at ladpalwan toll plaza at Pathankot Amritsar Highway NH 54 is very pathetic. Daily it took 15 to 20 minutes to pass the toll palaza, even having the fast tag install, whats the point of having the fast tag then. Also the Highway road is the worse road I have ever saw.
I am raising my concern as a citizen and a tax payer who pays approximately Rs2000 a month at a toll plaza.
Kindly raise my concern to authorities and improve the system.Fast tag system was started to resolve the jam issue at toll plaza but truly it is a failure or toll plaza don't have the management right to utilise it. National Highway authorities should take my complaint into consideration.

While traveling from Pune to Mumbai, at Talegaon toll plaza, personnel at scanning center said insufficient balance in the fasttag wallet, where it was showing sufficient balance in app. I showed his the balance also. However, he asked to pay double charge, since I normally travel through fasttag lane without any issues. I paid 403. Since, all vehicle behind my car started honking their horn and toll plaza personnel wasn't listening to me.
Then at Khalapur toll plaza, scanning personnel said this was double charge and I need to pay complete toll again. interestingly, fasttag scanning worked at this toll plaza [No change to wallet or anything I made] and I was charge another 203.
So, instead of paying 270, I had to pay 606. After calling customer care at 1033, I got reply that nothing can be done and we can not help you in this case. I have all receipts and account statements to prove the same.
What I should do now? I want to notify this issue to authority. So, that this does not happen to anyone in future again.

Worst quality of road prepared in our locality. The road which was prepared shortly was damaged/broken. Kindly focus on my complain and resolve the issue shortly. Thanks

I want to register a complent for bad condition for roads in Ballia. Roads are replaced by diches. Please atleast repair it

While travelling on Pune Kolhapur Highway, On Tasawade toll plaza 100% toll was charged for return journey within 24 ours.
On other two toll plazas, 50% toll amount was charged (Anewadi toll plaza and Khed Shivapur toll plaza)
Even asked toll plaze person at Tasawade toll plaza about 50% charge for return journey, it was told that no such difference is in place and 100% toll needs to be paid.
Transaction no:
Onward journey: FT[protected]
Return journey: FT[protected]

To whom it may concern
Sir/ madam
I travel from pratapgarh to varanasi via kanwerpur toll plaza, at toll plaza the said your fast tag is blacklisted and they charge more then actual toll, before this travel l pass several time by same vastutah which is provided by car dealer at the time of car purchased and it is active and have balance too. this was happened on 1 feb 22 at 5 PM, my vehicle no UP 65 DQ 2890.

I have ride on 25th jan from delhi to gharonda via my car and when we are reached at Bhagan toll plaza they have charged Rs. 150 for single jurney.

Dear NHAI TEAM, I kindly like to inform you that Gandhi Nagar Toll plaza (address- 88, SH 19, Phulwari, Uttar Pradesh 227409) is illegally charged me for toll tax. However, Their Scanner is somewhat broken and they charged me using their cell phones. So According To new Toll Guidelines it is not legal to charge for toll in that case. As a good Citizen of india I would like to report that Toll plaza and hope for good help from NHAI TEAM. Thankyou

The NH-71 stretch between Madanapalle to Tirupati is 2 lanes with Paved Shoulders. The paved shoulders are being occupied with unwanted small plants and the paved shoulder space is not usable at all due to poor maintenance.

I request you to take the necessary steps to clear the paved shoulder path and carry out the regular maintenance

My working place is within 3 km of toll plaza and i am living on rent within 20km range of toll plaza so i requested to toll manager to make daily pass. but they are not making my pass, they said for working office no pass is allowed. please look in this matter how will i do my job.

Myself a GoI employee working for Prasar Bharati (All India Radio, Chennai, Tamilnadu).We were crossing a toll of Nemili Sriperumbudur (800 NH 4) ..we showed my govt ID when a person (not incharge of the toll) approched our vehicle without a mask asking to lower down the window glass completely and started banging on our car hood repeatedly..the booth person was explaining that the government ID we showed is not valid for getting through...
We paid the ticket ([protected])
While this was going on, This person came out of nowhere and started arguing to roll down the window completely( we had it roll down a considerable bit as we have a 2 year old child in the car) he rudely started to banging in our car hood...
This kind of attitude towards citizens who r paying regular taxes, towards a Group B employee of GoI makes us feel abused ..while booth operator and my husband who is driving the car were conversing, who is this third person to barge in and behave rudely damaging our property ?
I request your good office to look into the matter and issue a warning to the concerned person so that it is not repeated...

Total excess amount of Rs.330(110*3) debited (Rs.125 ipo 15) from my Fastag account on 28th & 31st Jan and 1st Feb'22 return journey at PATODI toll plaza, relevant snapshots attached as ready refn and doing the needful on immediate refund of said excess amount debited.

It's very much DISAPPOINTING AND DISGUSTING AS WELL again.

PLS LOOK INTO THIS MATTER AND TAKE NECESSARY ACTION TO RESOLVE SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW.

HOPE YOU PEOPLE ARE NOT SLEEPING OVER CUSTOMER'S ISSUES BEING FACED ON REGULAR BASIS NOW.

Therefore, Your immediate action and positive response would be appreciated in this matter.

Thanking you all in advance for best of your all sincere efforts in resolving SUCH REPETITIVE ISSUES OF EXCESS AMOUNT DEBITED FROM FASTAG AC OFF AND ON FROM IT'S ROOTS AND STOP HARASSING FASTAG USERS ALMOST EVERY DAY NOW.

Thanks,
Pradip
Fastag account no.[protected]