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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 108

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स
सच्ची बात
Dec 29, 2021
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Sir chindwara to seoni NH347 road charge full toll tax but the road maintenance are zero .the road condition are worst .big holls are on the road .and also behavior of toll staff are very bad. Please take a action this type of contractor which is very careless in there work
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    Gouravgosain
    Dec 29, 2021
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    At Milkmajra NH-73 RS. 80/- toll tax deducted by the toll plaza worker at duty and same amount is also deducted by fasttag online.
    Details are as under:
    Deduction at toll Plaza by
    Tick No:[protected] shift : 2 date 27/12/2021 at 07:08:29 vehicle no. 4976
    And deduction in fasttag detail
    Vehicle reg no. MA3JMT31SMG527793
    Fasttag Id : 34161FA820328E401E267540
    Toll crossed on 27/12/2021 7:05 am
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      Gouravgosain
      Dec 29, 2021
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      At Milkmajra NH-73 RS. 80/- toll tax deducted by the toll plaza worker at duty and same amount is also deducted by fasttag online.
      Details are as under:
      Deduction at toll Plaza by
      Tick No:[protected] shift : 2 date 27/12/2021 at 07:08:29 vehicle no. 4976
      And deduction in fasttag detail
      Vehicle reg no. MA3JMT31SMG527793
      Fasttag Id : 34161FA820328E401E267540
      Toll crossed on 27/12/2021 7:05 am
      Toll deducted on 27/12/2021 7:15 am
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        R
        Ravish Dhillon
        Dec 29, 2021
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        Accident due to bad bumps

        Address: Sonepat

        Hello,

        My self ravish from sonepat, Sir/ma'am on (4th of December 2021) i was travelling to fridabad via KGP(Eastern Peripheral) on my bike and met with a severe accident just due to BAD BUMPS in the road.
        It was that bad, i got 4 fractures and bike got badly damaged.
        I just wanna know why NHAI recover road taxes and these toll taxes and all, if you cannot give the good roads, its very bad if your people getting...
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        V
        Vijay Harchand
        Dec 29, 2021
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        Address: Harsa Mansar toll plaza on NHA1

        I travelled on NH1A on 25 Dec 2021 between Pathankot and Mukerian
        Rs 105.0 deducted from my paytm account through fast tag at Harsa Mansar toll plaza at 2.25 pm
        . On my return journey on the same day, Rs 105.0 again got deducted from account at 3.05 pm at Harsa Mansar toll plaza.
        I was not given 50% discount on return journey which was due to me. Request refund Rs 50.0 to my paytm account and issue necessary direction to concerned toll plaza to avoid such lapses in future.
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          V
          varunagg10
          Dec 29, 2021
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          It always happens each lane per 10 vehicles get blocked for whooping 10 mins and some times redirectled to other lanes.

          This is poor managnent of the toll boths

          instead the vehicles should be issued challans and not blocked at the booths as it creats huge queues.

          or the booths should detain the vehile in a seperate place and unblock the queues.

          the guedelines issued are useless as they are never followed at the toll booths.

          or if its not possible to manage them remove the toll roads all togather. we are willing to spend 30 mins extra without using tool.
          anyways tools are some tomes taking 1 hr or more during peak times and makes them reverse effective.

          on asking tool guys at lahuali they say mere gaun ka admi thodi hai jo usse gaap mar ra hun. apna niklo tum yaha se. lut macha rakhi hai.

          there should be a help line to repost such cases and campaigns on radio to sort this out.
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            Z
            zdm3
            from Chandigarh, Punjab
            Dec 29, 2021
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            Address: Chandimandir panchkula haryana

            Sir I'm residing in sector 45 Chandigarh and working in indian railways at Kalka frequently uses the chandimandir toll plaza on car bearing registration number CHO1BK8104 for which I was earlier charged with 150 rupees per month but now they are charging 300 rupees for monthly pass saying that my residence is more than 20 kilometres away from the above said toll plaza but in reality my residence is only 18 kilometres away from the above mentioned toll plaza for which I should be charged for 150 rupees per month kindly resolve my problem
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              Anil Chilukuri
              Dec 29, 2021
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              The 24 hrs cost is not being applied at the toll by deducting the amount
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                K
                Kaushal9898
                Dec 29, 2021
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                Condition of NH27 is worst than a village road and there are multiple accidents happening because of that. A car cannot go above speed limit of 60km/h and is that a nation highway? There is definitely a big corruption and no one is taking any action. Toll plazas are charging around 500 rs for 270km journey. It is not acceptable.
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                  S
                  Shrey Tandon
                  Dec 28, 2021
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                  Address: Rahankalan Toll Plaza

                  The officials were requesting to submit the payment in cash as the fastag scanner at the toll was not working and they were not processing anything regarding that so they requested for cash
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                    07.Chavan Vinayak R.
                    Dec 28, 2021
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                    Address: Tasawade toll plaza,Tal. Karad.,Dist. Satara..Maharashtra.

                    Dear sir, Today as on 28 dec 21 .I face a problem my vehical pass toll gate only one time and system deduct toll amount two time
                    1) Dear Customer, Your account no ending with 1385 is debited with INR 80.00 on[protected]:54:44 towards NETC/MH12JC4024/[protected]/T. Saraswat Bank
                    2)Dear Customer, Your account no ending with 1385 is debited with INR 80.00 on[protected]:09:01 towards NETC/MH12JC4024/[protected]/T. Saraswat Bank
                    So please check and reply me.what is the issue.
                    Thanks...VRC
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                      N
                      nalini
                      from Chennai, Tamil Nadu
                      Dec 28, 2021
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                      There was a mud hole on the NH71 near S.V.Puram Toll Plaza in which we passed the car and it was deep and we had to apply sudden breaks as we were travelling with 6 yr, 8 yr old kids and 62 yrs senior citizen.

                      The left tyres of the car got damaged severely with cuts and bubbled up. the discs got bent. We called helpline and the patrol person came and changed the spare tyre which we had and took photos and left.

                      Its all because of the damaged roads which are not taken care of. the helpline person said they have repaired the roads but they are not.

                      What if we hit by any large vehicles? This is not acceptable.

                      We have to spend 12000 to replace the tyres. The high way authority should strictly look into the issue and make sure the high ways are taken care properly to save lives.
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                        K
                        K.K Taneja
                        Dec 28, 2021
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                        Address: MDC Sector-5, GH-14, Flat No 204 Panchkula

                        It is informed and pointed out that on passing through NHAI- M/S GMR Ambala Chandigarh Expressways Pvt Ltd – Dappar Toll Plaza, on dated 27.12.2021, 09:15 a sum of Rs 40/- for vehicle no CH01AZ7059 has been debited from my fast Tag available balance.
                        On my return, on 27.12.2021 12:40 a sum of Rs 20/-debited from my fast tag for my Vehicle No CH01AZ7059 but the official on duty has taken a sum of Rs 40/- in cash also vide Ticket No[protected] due to failure of your system.
                        Under the above circumstances, a sum of Rs 40/- has been excess charged due to failure of your system and required to be credited in my fast tag account 3XXX6420. Needful may be done at the earliest under intimation on my mail. Further requested to intimate action taken, to avoid such failure, making harassment to the valuable visitors of NHAI
                        Regards
                        KKTaneja
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                          V
                          v.k. Victor
                          Dec 28, 2021
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                          Dear authority,
                          Maintenance of NH 74 in between sultanpur patti to doraha is in very poor condition. Highway lacking enough signboards, plantation on the divider is very less and lacking maintenance, signboards are not there on the cuts.
                          Poor arrangemnt of lights and signboards at doraha when travellers leave the newly constrcuted highway for going haldwani or nainital...
                          The above pathetic situation of highway is waiting for accidents and human deaths on daily basis...
                          Please consider these things on priority for saving human life.
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                            N
                            Ningsang Longkumer
                            Dec 28, 2021
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                            You Paid Rs.80 at Mikirati Hawgaon Toll Plaza of NL07H7248 on 21/12/21 19:09:00. Avl Bal Rs.547.00 Txn ID: FT[protected]
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                              I
                              iiansh
                              from PANCHKULA, Haryana
                              Dec 28, 2021
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                              We were coming back from Pinjore to Panchkula and we have to cross Chandimamdir toll for that. But at that toll the toll guy said fastag don't have minimun balance of 150rs but it does have enough balance and it had 99 rs. from which 30 rs were already when we were going to Pinjore from that toll ( attached screenshot picture shows the transaction), also the minimum Balance conditions have been removed already and as per rules we cannot be charged in cash in scanner is not working but then the toll guy starts arguing with us and some person from the car behind us and starting abusing us that we are creating scene even though it's not our fault that the scanner wasn't even working.
                              i am attaching a pictures of receipt with this complaint please take necessary actions.
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                                S
                                Suhit 8
                                from Pathankot, Punjab
                                Dec 27, 2021
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                                Today i went to jalandhar from pathankot.Two toll plaza comes in the way of the route.First is mansar, second is chollang.At mansar toll plaza i paid 105 for the toll rate and at chollang i paid rs 90. In the evening when i was returning from jalandhar to pathankot, At chollang i paid 45 which is correct but at the mansar toll plaza again 105 was deducted from my fasttag which is not correct, As money should be deducted less than 105 as i was crossing the same toll plaza within 24 hours. Can you guys plz expalin me that is anything wrong at toll plaza mansar machines, if yes plz check it.
                                Thank you
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                                  Y
                                  yashwantastha
                                  Dec 27, 2021
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                                  We stay near Narayanpur (UP) Where NH35 is connected to SH5A. (Mirzapur -Varanasi Marg)

                                  The highway is now so nicely done but we are unable to save our time to reach Varanasi as quick as we could due to heavy truck parking on 1-2 lanes every day, and someday in all the 3 lanes.

                                  From Narayanpur to Tengra Mod, the distance is hardly 7-8 km and after the Highway project, it would take 10 mins, but it still takes 45 mins to 60 mins as one way (3 lanes) is used for parking around (25.234765, 83.036006 - Mirzapur - Varanasi Rd, Mirzapur Khurd, Uttar Pradesh 231305).

                                  The traffic police is not taking any action, and traffic is increasing day by day just because of illegal parking.
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                                    dnlanjewar
                                    from Valsad, Gujarat
                                    Dec 27, 2021
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                                    कृपया उपरोक्‍त विषय के संदर्भ में निवेदन है कि, अहमदाबाद से मुंबई नैशनल हाइ वे एवं एक्‍सप्रेस वेे पर चलने वाले हेवी वााहन एवं गुडस वाहनअधिकतर पहली लेन में ही चलत है इसके कारण पीछे से आनेवाले लाईट वाहन को साईड नहीं मिलती है एवं यह जो बडेे वाहन बगर सिग्‍नल लेन बदली कर देते है इससे अपघात का डर रहता है . कभी कभी तो ब्रिज पर तिनों लेन पर ही हेवी वाहन चलते है पिछे से आनेवाले छोटे वाहन को हाई वे पर वाहन चलाने की जगह ही नहीं रहती है. और जहां जहा सिटी के पास crossig है वहां पर तो बहुत ही ज्‍यादा traffic block हो रही है. तथा टोल बुथ पर पुलिस एवं आरटीओ के द्वाारा नियमित रुप से हेवी विकल की चेकिंग शुरु रहती है इसके कारण वहां पर हेवी विकल की लाईन लगी रहती है इससे वाहन चलााने में कठिनाईयां आ रही है. हाई वे सफर करना आज बहुत तकलिफदेह हो रहा है. कृपया इस बात पर ध्‍यान देकर हाईवे का सफर सुचारु करने का कष्‍ट करें.
                                    Feb 17, 2022
                                    Updated by dnlanjewar                                     अभी तक उपरोक्‍त शिकायत /सुझाव पर कोई कार्रवाई हुई नहीं है. क्‍योंकि सब कुछ पहले जैसा ही शुरु है.
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                                      R
                                      radheswar langthasa
                                      Dec 27, 2021
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                                      INR 80 debited from vehicle no. AS01DX2351 at Mikirati Hawgaon toll plaza on 26/12/2021 21:12 without moving vehicle at al. Pl. confirm at an early.
                                      Dec 27, 2021
                                      Updated by radheswar langthasa                                       Kindly resolve the matter
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