National Highways Authority of India [NHAI] Complaints & Reviews

Since beggining of toll plaza, consumers are facing problem like holding of vehicles for long period.Toll booth people's are very rude and always giving excuse .
Today on 6 thiDec 2021, sensor on lane was not working and they don't have hand pick sensor also.
They simply said take vehicle back and go from other lane.Such type of incidents are happening on frequently.
I brought this matter to TOLL PLAZA Manager also.

My vehicle number is MH04 HX 6215
This happen at 2.19 pm
It is requested kindly improve the system at toll Plazas on pune solapur road.
My name is vinod laxman gurme
Contact number [protected]
Toll booth people are very rude .
If by providing fast tag also we can't move smoothly from toll plaza just because of mis management at toll plaza.
This is leading everyday loss of lacs of rupees to our nation.
NHAI should take it seriously and make required changes
Thanks

Toll deducted from Fast Tag account even though I am resident of Local Area

I am regular travelor on pune solapur road.
I observed shinde work ung of toll hotoy on this road.
Toll booth people are so rude and troubling ot to vehicle driver by holding vehicle on toll both for this or that reason.
NHAI introduced fast tag for smooth traffic on toll plaza, but sensors are not working properly on varwade toll plaza on pune solapur road.

It is observed that toll booth staff purposely creating problems.
Requested to improve sensor system so that vehicle can move fast and save the time plus fuel.

Dear Sir,
I am regular traveller on Lakhanpur Jammu Highway. There are potholes at several locations on the road which may cause accidents . I also want to bring to your notice that lane markers are not present on the highway. As winters are approaching it is difficult to trace the road during night in foggy environment

Hi Team,
On date 04Dec 2021 at 1 pm, when I reached the Mumbai Pune express Plaza Name:Khalapur Toll Plaza- Lane ID:E14, First they have said that Fast tag is not detecting and need to give cash of amount Rs203.00. So they have taken Rs 203.00 as Cash from me, But around 11.30pm, I received one SMS that Rs 203 has been deducted from my FASTTag account from the same TOLL plaza. It mean the Toll plaza collected Rs 203 from my FASTTAG account aswell as Rs, 203 as CASH.

I have attached both the screenshot of the TOLL Receipt as well as the FASTAG STATEMENT. Please humble request to look on this matter and refund my money to my account.

Regards,
Basanta Sahoo

My vehicle no. is BR01FB6869. Runni Toll plaza told me that there is no balance in my fastag, hense collected Rs. 110/ and issued receipt- Tick No.[protected] dt - 05.12.21 at 12.45.56 PM, but intentionally mentioned my wrong vehicle no. As 6969 instead of 6869. After that I got massage from paytm that Rs.50/ has been deducted vide lane no.5, toll transaction ID-[protected]aP
Dt 05.12.21. at 11.04 AM.

This is to Bring in your notice that toll plaza purani Nagina Dhampur Raod in Uttarprades

Having a gang who target random customer by saying that fast tag is blacklisted or Low balance when we have shown the just before previous toll Deducation and Fast tag balabce tha. Saying oh Server is not working pay one way only when. We ask for receipt which has not given while rule is not like this

Money goes to person pocket and active Gang those keep doing this for random vechile

Making good money which has no record

Respected
Sir/madam, This is to your kind information that, NHAI cafe which is running at Talapady tollgate Mangalore dakshina kannada karnataka are selling Gutkha, cigarattes, jardhas, and other unpacked foods to customers at their outlet when they don't have permission to do that. They are breaking the rules of Nhai authority .childerns are rushing to the outlet at late night for smoking cigarates and spoiling their health and don't go home.please look into the matter and and take action on concerned person.

Thanking you
Vani
Social worker mangalore

The stretch between attibele to hosur darga has so many potholes which can make the bike's front fork bend if it gets hit above 60kms. And moreover in the same stretch between the zuzuvadi flyover and rto checkpost, the road has pressed unevenly because of the lorry loads, which in turn is a risky spot for bikers again. Please do the needful

While travelling thought the toll my fastag showed black listed and they said my RFID tag don't have balance. But in my airtel application it's showing the balance. Even though they misbehave to us and ask us to go back. Finally we paid fine amount.

I m serving as Asstt Comdt in CRPF (Paramilitary).
Everytime whenever I cross SARORE TOLL PLAZA, JAMMU, staff of toll plaza don't give recognition to my Paramilitary ICard and do misconduct that they will not give toll tax exemption.
Further, staff of the SARORE TOLL PLAZA, JAMMU is very very unprofessional and everytime they do misconduct and argue .

It becomes very very distressing and embarrassing situation and behaviour of the staff is very much annoying everytime.

I have not faced such kind of problem at any other Toll Plaza throughout the country. They recognise and give the toll tax exemption with politeness and humbleness.
It is my kind request to kindly remove the staff of SARORE TOLL PLAZA, JAMMU or they should be taught strictly how to behave with the paramilitary and defence personnel.

Thank you.

There are 2 tolls of ₹70 & ₹80 from khirai near Morbi to Bhuj. Heavy trucks ply on these highways but huge potholes make the journey terrible. There are potholes as close as 1 km from toll booth.

Excess amount of rupees 1200 from my fastag account ( bank:- idfc)

Vehicle no. :- DL3CBJ6870
Tag no. :- 3XXXBEC0
Toll plaza :- ALEP MAIN PLAZA-21
DATED:- 27/11/2021 07.44
AMOUNT ILLEGALLY DEDUCTED :- RS 600

VEHICLE NO. :- DL3CBJ6870
TAG NO. :- 3XXXBEC0
TOLL PLAZA:- ALEP MAIN PLAZ-290
Dated:- 28/11/2021 04.01
Amount illegally deducted :- rs 600

Kindly refund the illegally deducted my excess amount immediately.

Respected sir,
i want to file a complaint for charging twice toll tax to me
my vehicle no is MH-14-BJ-2432. I was coming from mumbai to nashik.
first toll was taken by me at Arjunali toll plaza it is ok, but at second Ghoti toll it was again deducted my toll tax for same, so please refund my payments & take care that such not happen again .
thanking you

Salam chaush
mob:-[[protected]]

NH 316 now getting traffic jam frequently due to encroachment by many shops and marriage mandaps, hotels which is creating problems for the public. More affected part is from Hitech chowk to lingipur chowk. Please look into the matter and go for expansion of NH316 on urgent basis or clearing out illegal encroachment

After yc exp.Highway, roads are scratched upto katraj which endanger to two wheeler, accident may be happened, pls look into matter as most urgent priority and save lifes.

I reside in Dhargaon (Tq. Dist-Bhandara, Maharashtra, 441904), and Nh-53 (former NH-6) passes through my village, covering around 800 meters. The NHAI provides a flyover with a 200-meter service road at one end of a village, but no service road for the remaining 600 meters. Many accidents happened as a result of the unavailability of a service road and a passage for crossing the NH-53 road. So, on behalf of my town's residents, I request that a service road be built for the town's redevelopment.

Wrong deduction of toll at bann toll plaza on 30.11.21 at 17.53 vehicle no JK02BN9817
VEHICLE AT HOME NOT CROSSING THE TOLL PLAZA CHECK CAMERS
OTHERWISE COMPLAINING TO Central Ministery of Highways
contact no -[protected]

Dear Sir,
Mai apne bhaiyon ke sath[protected] mera gaadi number UP42AH2042 hai aur mai ruduali jaa rha tha shaadi me to mai jab raunahi toll plaza par pahucha to wha toll me bta rha tha low balance balki mere wallet me 475 rs they maine kha q ni kat rha hai wo kaahey mujhe ni pata aapko double charge dena padega mai baar baar request karta rha par wo ni maane unhone double charge katne ke liye zidd pakad li maine kha aap apne supervisor ko bulaye y current duty incharge ko par usne ni suni phir hum apni gaadi wahi chod ke office tak gaye to wha baithe officer ne humse batmeeji se baat ki kaha aapko dena padega mai kuch ni janta maine reason pucha to kaha mai ni janta aapko gaadi le jani hai to aap double charge katwa do maine usse kaha technical issues isme meri kya fault hai aap resolve karo usne kaha mai ni janta aapko gaadi le jaani hai to double charge dena hi padega bs aur itna keh kar wo upar jaane laga maine kaha aap kisi airtel wale ladke se puch ke bta do to usne insult karte huye kaha ki wo aapka kaam hai mera kaam ni hai

Stray animals seen on the National Highway between Tirunelveli to Salem, which pose a high risk to drive (especially on the faster lanes.

Especially after the rain (November 2021), when the divider is full of green grasses, could see lots of cows grazing in the divider area and also stray dogs, which pose a heavy risk while driving.