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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 114

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O
Omkar Saswat
Dec 9, 2021
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Address: Pipili toll plaza in between bhubaneswar and puri of odisha state

Today i went from bhubaneswar to puri by my car where i crossed toll plaza at 11 am and returned around 6.30 pm. But during my return journey also the toll fee collected fully as like single journey. Insted of total 175 my fastag debited 230 rupees which is excess and this is purely loot of common public. So i request you to verify the fact and return my excess amount debited.
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    M
    Manojhatolkar
    from Chandrapur, Maharashtra
    Dec 9, 2021
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    Address: AT POST HIRAPUR TAH CHIMUR DIST CHANDRAPUR

    Respected Sir
    With due respect and humble submission i would like to state the following line for your kind consideration and necessary action please.
    Between Nagbhid to Umred road (NH353D Maharashtra state) near kanpa village the boundary of Chandrapur and Bhandara district the Iron direction board is broken condition. Position of the Iron board is excessively dangerous. For stop any kind o[censored]npredictable accident please repair or remove this Iron board immediately.(photo attached)
    Thanking you.
    Yours Faithfully
    Mr Manoj D Hatolkar
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      S
      Sugam Harishankar Jaiswal
      from AHMEDABAD, Gujarat
      Dec 9, 2021
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      Excess Toll Tax amounts being deducted from my account since 25th November 2021 onwards at Bhiladi Toll Plaza on both ways. Disputed amount for Onwards journey is Rs.100.00 excess actual Toll Tax is Rs.270.00 and In return journey Rs.40.00 excess actual Toll Tax is Rs.140.00. Total since 25th till today 9th December 2021 is Rs.420.00 excess deducted and I have raised the same at Paytm also but my issue has not been resolved yet. Kindly do the needful as soon as possible. Some Details attached.
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        A
        Adv Govind Sanas
        from pune, Maharashtra
        Dec 8, 2021
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        Address: A-10-910, Aishwaryam Hamara -1, Dehu-, Aalandi rd. Chikhali, next to SNBP int.

        Hi,

        Its painful to pay toll for such bad quality highway.

        Please I request you to visit and experience how tax payers money is wasted in such way.

        Thanking you!

        Adv Govind Sanas
        [protected]
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          R
          Ranu Sarma
          Dec 8, 2021
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          Address: Nazirakhat toll plaza sonapur dist. Kamrup assam

          Nazirakhat toll plaza... Creating a huge problem to it's local people... We inspite of having local passes now the authority didn't renew the same... Which makes a terror for the local people... Please help the citizen
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            A
            adamb20
            from Bengaluru, Karnataka
            Dec 8, 2021
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            Address: Mumbai

            Dear sir, I am very sad to inform you that NH 63 road is not yet completed and work is done that to not a quality concrete road. The same time projected has been started for hubballi to gadag and bellary to Hospet but 90% work is completed by hubballi to gadag and good quality road. But bellary to hospet road is under process without quality and quantity. When I contacted to road visit Engineer he is telling I dont no if you want you can complaint. The company Gammon india has fail to complete the work within 2021. Pls add this company to black list. For reaching 65 km road bus or any vehicle is taking 2 hours. And road is humpki dumpki it means up and down and heavy traffic in this road. Pls help us and take action immediately. My ph [protected]
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              R
              Ravi wcd
              from New delhi, Delhi
              Dec 8, 2021
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              Regarding excess toll deduction on KMP expressway

              On 07.12.2021 i entered KMP near pipli.kharkhooda and exit at ghaziabad. I charged 75 for the same. But on 08.12.2021 i received a message of toll deduction of rs 225 which is unreasonable kindly resolve the issue.
              Paid Rs 225.0 toll for DL4CBA4541 at FASTag Toll on 07 Dec 2021, 03:49 PM.TxnId: 312036E[protected]....
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              Deepika Surya
              from Rajahmundry, Andhra Pradesh
              Dec 8, 2021
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              Lights are not working

              As per my observation only in junctions lights are working and in remaining areas they are not switching on the lights on the chennai- kolkata national highway. Daily I'll travel on the same highway but, not even once I have seen the complete highway with the lights on. Can i know the reason?...
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              K
              Kamtarun
              from Umreth, Gujarat
              Dec 8, 2021
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              NE-1 road condition not safe while drive due to major pit hole obtained on road. Furthermore, while we entre/exit on road some commercial vehicles/trucks are parked which is totally unsafe due to vehicles are moved fast (100 KM).
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                A
                Abhijit ashok patil
                Dec 7, 2021
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                Hi my name is abhijit patil i am from Islampur District sangli, recently I was travel on the national highway NH 48 From karad to kolhapur when I was cross the toll name kini toll plaza he deduct 80/- from my fastag on 7th December 2021 at 17:39 and when I am return on same way at 18:29 he was again deduction 80/- from my fastag account please one thing let me know they are correct or wrong because I just pass the toll, do my work and return
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                  M
                  mahesh 0544
                  Dec 7, 2021
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                  Regarding toll plaza fastag service.

                  Address: Hyderabad-warangal(guduru toll plaza)

                  As per indian new rules of toll, a vehicle should no be waited more than 10 sec at toll gate, at guduru toll plaza(hyd-wgl) highway most of the time people are facing problem .waiting in queues even though of new regulations .workers are making excusses of there fastag reader machine and some time vechile at front waiting 10 -15 min(happened with me), Most of the time this is happening at guduru toll,...
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                  praveen3862
                  Dec 7, 2021
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                  NH209 Incomplete project Bangalore to Dindigul via Kanakapura

                  As per the project details, the NH209 road from NICE junction to Kanakapura will be converted into a four-lane and the stretch from Kankapura to Tamil Nadu border (near Chamarajanagar) will be an improved two-lane road.

                  Kanakapura Road is a vital link to the city.

                  As it is an accident-prone zone, it requires immediate widening.

                  Lack of proper roads, rash driving, inadequate sign boards and a lack...
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                  P
                  prafullap35
                  Dec 6, 2021
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                  Address: 003-11 SIDDHIVINAYAK PARK LOKMANYA NAGAR-4

                  Dear Sir, I was travelling from Karla Lonavala to Mumbai with my family in CAR no MH04 KA 0035 on 5th DEC 2021, at 15:09:06 Rs. 135 deducted from my fasttag Plaza name-Kusgaon, Lane-W01, When I reached to Khalapur Toll firstly there was queue of almost 500m, whne i entered near toll it was showing low balance in my account henace I gave Rs. 500 to toll employee and ask him toll ticket for MUMBAI, I told that I have already paid at Kusgaon, But he didin't respond properly and gave me reciept of Rs. 203. when I question for extra money charge, he start agrument, there was big queue behind me, hence I left the plazza and writing complaint. Please revert me my traction done at Kusgaon toll plazz into my Fast tag account. If you required I will send you scan copy of recipt pais, But I hope you will having that in your database with my car no.
                  waiting for reply on email [protected]@gmail.com
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                    V
                    vinodgurme
                    Dec 6, 2021
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                    Address: New delhi

                    Since beggining of toll plaza, consumers are facing problem like holding of vehicles for long period.Toll booth people's are very rude and always giving excuse .
                    Today on 6 thiDec 2021, sensor on lane was not working and they don't have hand pick sensor also.
                    They simply said take vehicle back and go from other lane.Such type of incidents are happening on frequently.
                    I brought this matter to TOLL PLAZA Manager also.

                    My vehicle number is MH04 HX 6215
                    This happen at 2.19 pm
                    It is requested kindly improve the system at toll Plazas on pune solapur road.
                    My name is vinod laxman gurme
                    Contact number [protected]
                    Toll booth people are very rude .
                    If by providing fast tag also we can't move smoothly from toll plaza just because of mis management at toll plaza.
                    This is leading everyday loss of lacs of rupees to our nation.
                    NHAI should take it seriously and make required changes
                    Thanks
                    View replies
                    एकदम फालतू सर्व्हिस आहे. डबल टोल घेतलाय जातोय फास्ट tag मधून एकाच वेळी.
                    जनतेला लुटायचे धंदे बंद करा.
                    Varwade टोल मॅनेजर कायदेशीर कारवाई करण्यात येईल लवकर माझ्या complaint resolve केली नाही तर.

                    Varwade toll plaza on solapur pune road - Comment #3939436 - Image #0
                    Varwade toll plaza on solapur pune road - Comment #3939436 - Image #1
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                      R
                      Ravi Talekar
                      Dec 6, 2021
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                      Toll deducted from Fast Tag account even though I am resident of Local Area
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                        V
                        vinodgurme
                        Dec 6, 2021
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                        Address: Delhi

                        I am regular travelor on pune solapur road.
                        I observed shinde work ung of toll hotoy on this road.
                        Toll booth people are so rude and troubling ot to vehicle driver by holding vehicle on toll both for this or that reason.
                        NHAI introduced fast tag for smooth traffic on toll plaza, but sensors are not working properly on varwade toll plaza on pune solapur road.

                        It is observed that toll booth staff purposely creating problems.
                        Requested to improve sensor system so that vehicle can move fast and save the time plus fuel.
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                          A
                          anilb68
                          from Delhi, Delhi
                          Dec 6, 2021
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                          Address: Jammu

                          Dear Sir,
                          I am regular traveller on Lakhanpur Jammu Highway. There are potholes at several locations on the road which may cause accidents . I also want to bring to your notice that lane markers are not present on the highway. As winters are approaching it is difficult to trace the road during night in foggy environment
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                            B
                            basanta2090
                            from MUMBAI, Maharashtra
                            Dec 6, 2021
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                            Address: Mumbai PUNE EXPRESS. Plaza Name:Khalapur Toll Plaza- Lane ID:E14

                            Hi Team,
                            On date 04Dec 2021 at 1 pm, when I reached the Mumbai Pune express Plaza Name:Khalapur Toll Plaza- Lane ID:E14, First they have said that Fast tag is not detecting and need to give cash of amount Rs203.00. So they have taken Rs 203.00 as Cash from me, But around 11.30pm, I received one SMS that Rs 203 has been deducted from my FASTTag account from the same TOLL plaza. It mean the Toll plaza collected Rs 203 from my FASTTAG account aswell as Rs, 203 as CASH.

                            I have attached both the screenshot of the TOLL Receipt as well as the FASTAG STATEMENT. Please humble request to look on this matter and refund my money to my account.

                            Regards,
                            Basanta Sahoo
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                              B
                              Bmalagr
                              from Patna, Bihar
                              Dec 6, 2021
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                              Address: 811-A ASHIANA PLAZA, BUDH MARG

                              My vehicle no. is BR01FB6869. Runni Toll plaza told me that there is no balance in my fastag, hense collected Rs. 110/ and issued receipt- Tick No.[protected] dt - 05.12.21 at 12.45.56 PM, but intentionally mentioned my wrong vehicle no. As 6969 instead of 6869. After that I got massage from paytm that Rs.50/ has been deducted vide lane no.5, toll transaction ID-[protected]aP
                              Dt 05.12.21. at 11.04 AM.
                              Dec 06, 2021
                              Updated by Bmalagr                               Not resolved
                              My vehicle no. is BR01FB6869. Runni Toll plaza told me that there is no balance in my fastag, hense collected Rs. 110/ and issued receipt- Tick No.[protected] dt - 05.12.21 at 12.45.56 PM, but intentionally mentioned my wrong vehicle no. As 6969 instead of 6869. After that I got massage from paytm that Rs.50/ has been deducted vide lane no.5, toll transaction ID-[protected]aP
                              Dt 05.12.21. at 11.04 AM.
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                                S
                                Shd123
                                from Dehradun, Uttarakhand
                                Dec 5, 2021
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                                This is to Bring in your notice that toll plaza purani Nagina Dhampur Raod in Uttarprades

                                Having a gang who target random customer by saying that fast tag is blacklisted or Low balance when we have shown the just before previous toll Deducation and Fast tag balabce tha. Saying oh Server is not working pay one way only when. We ask for receipt which has not given while rule is not like this

                                Money goes to person pocket and active Gang those keep doing this for random vechile

                                Making good money which has no record
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