National Highways Authority of India [NHAI] Complaints & Reviews

I traveled from Jammu to Samba and back by my car No. JK-02BP7174 on 31.01.2021. Toll has been debited from my Fastag account on 10.02.2021 twice i e Rs.70+35 and again 70+35. Please refund me excess amount of Rs.105/-
Thanks

This is to inform you and your organization my name is Sonu Sharma, on 17.10.2021 I am at the Rrinagar NH2 with my vehicle (DL8CS5559) with my family. that time my FasTag had an issue but i din"t know that this was not my fault but the toll plaza guy did miss behave with me and my family and use dirty and abusing language with us and take the double charges of the toll plaza.

I am very humble request you to and your esteemed organization that take action against that guy and overall toll plaza of Srinagar NH2.

thanks & regards

Recently rumble strips are constructed in NH 66 from Ramanattukara to Kuttippuram. The strips are in unscientific height and width, causes vehicles to move only below 10 km speed for smooth ride. National highways are meant for easy travel, but three sets of rumble strips causes severe damages to passengers in vehicles including AMBULANCES, and suspension of vehicles, if travel above a speed of 20. Modification of the strips needed for easy travel. And also to remove 2 sets of strips. Construct strips at the entry of small roads enter to NH from sideways. Actually these strips are meant to reduce accidents at junctions. But accidents happen by breaking while approaching rumble strips. And vehicles from side roads get into highways at high speeds, as there are no such speed breaker strip in side roads. Request to treat this as most urgent.by inspecting the road condition from Idimuzhikkal to Kuttippuram of NH 66 Kerala

The street lights on National Highways in Kundapura, Koteshwara (Pin code 575622) on NH-66 constructed and maintained by Navayuga Construction is not functional at all. This is creating troubles to wait for the buses during night time. Also, causing the accidents on fly over.

Though the Fly over in Kundapura was opened few months ago, street lights are not yet functional.

Kindly help to resolve this

On bareilly to bharei road a toll plaza not issuing monthly pass saying that aadhar card is not vaild documents for issuing monthly pass also denied to issue monthly pass.my residents within 20 km from toll plaza

There are lot of water seepage from the unfinished canal (Part of Flyover construction) that get into my house compound through underground sand. Even though I had raised my house area by putting gravel, Water keep coming in at faster speed. This could cause complete water logging inside the house compound in no time. I was told that the overflowing water from the adjacent lake is pumped into across the street that eventually fills the incomplete canal which is on the New Natham main road. There are elderly people at home and these kind of water stagnation problem could cause Dengue, Fever etc. Please request to take a quick action to FIX this problem as an emergency issue.

Previous raised complaint No: NHAI / MDU / NH - 785/2021/1891

Thank you.

Dr. M. Kala,
Lake Avenue 2, Bank Colony, Narayanapuram, Madurai -14.

Road condition for NH4 highway especially between Pune to Kolhapur is at worst condition which may lead in vehicle damage and road accidents.

On nh9 near ding towards sirsa service lane damaged by hp petrol pump name sardar fuel, which is illegal cut. It will we cause a major accident and not followed by nhai guideline. Please take naccary action immideately .

Dear Sir/Madam,

While travelling towards Salem (in Coimbatore-Salem Highway), we got charged twice (Rs: 65/-) at Vaiguntham Toll Plaza on 17th October at 11:30 AM. Can you please help refund the amount (Rs: 65/-) which was charged extra?

Thank you,
Regards,
Tanveer

My car is accident dated on 17/10/2021 at near hanuman nagar police thana debli bhilwada rajasthan .
i carry my car by krain and took toll tax as laggage
please clarify it
contact detail :- BALBEER SINGH
MOB. NO. [protected]

We have AXIS Bank Fastag card for our Vehicle no RJ14 UC 6738, we travelled from Jaipur to Udaipur on Oct 15, 2021 and at all toll plazas Fastag worked properly. During our travel back from Udaipur to Jaipur on 17 Oct 2021, till afternoon the fastag was working properly but on Raipur toll plaza on Jodhpur-Jaipur Highway this fast tag was read as backlisted . We checked status of our Fastag, it was active and had sufficient balance also . We contacted helpline 1033 they said fastag is fine but there is an issue with software at toll plaza, helpline Executive talked to toll plaza person and they let our vehicle clear from the toll. but afterwards at each toll plaza till beawar- kishangarh toll, our fastag card was seen as blacklisted and we had to contact on helpline again and again and this process took almost half an hour at each toll plaza . at Kishangarh toll they said that fastag on our vehicle is read as of some vehicle from Gujarat and at Thikariya toll plaza we had to pay cash ( double toll amount ) .

Due to this process our travel time increased to 11 hours . Stucking at each toll plaza with queue of vehicles behind us was a very embarrassing and troublesome experience . there was no respite from toll helpline and people at toll plaza .
Look into the matter and resolve this issue on urgent basis and refund the money that was taken from us although our fastag was active and had balance.

Debited two times for one journey as detailed below from acc 34161FA[protected]A0 at pampampallam toll plaza.

While traveling towards Coimbatore from Palakkad, sensors not recognised my fastag and asked me to pay double though there is sufficient balance, but deducted the charge from my account. For recharging revered the vehicle, recharged and moved second time. At that time also debited the amount. Two times debited.

SBI FASTag Acc ending with 751A0 VRN: KL09AL4886 debited Rs.65 Toll Charges at PamPamPallam Toll Plaza on 19-Oct-2021 08:42:20 AM Bal Rs.1325.88

FASTag acc ending with [protected] credited with Top Up value Rs.500 Bal: Rs.1325.88 Ref.No.19102021085310888716132790

SBI FASTag Acc ending with 751A0 VRN: KL09AL4886 debited Rs.65 Toll Charges at PamPamPallam Toll Plaza on 19-Oct-2021 08:55:18 AM Bal Rs.1260.88

Please do the needful not to disturb the journey due to technical issues of toll authorities, if so they should also be penalised as in the case of customers. Also refund the excess payment made to the same account

Also please consider the second entry of the same vehicle from either side must be charged with reduced rate.

Govindan Potti
[protected]

We are returning from madurai to Trichy in my own car TN68Z7133 while entering Trichy the toll plaza the people won’t react good treating they told I m not having balance in my fastag I showed to them but they treat me like a dog they closed the counter and went away by blocking my car with steel Gaurd’s I felt bad And I gave reply in same manner that I removed the steel Gaurd and went away without paying.

NH 27 Thara Fly Over BK Gujarat
There is a wrong side traffic on flyover. And also there are some improper diversions made by people must be blocked on flyover.

Debited two times for one journey as detailed below from acc 34161FA[protected]A0 at pampampallam toll plaza.

While traveling towards Coimbatore from Palakkad, sensors not recognised my fastag and asked me to pay double though there is sufficient balance, but deducted the charge from my account. For recharging revered the vehicle, recharged and moved second time. At that time also debited the amount. Two times debited.

SBI FASTag Acc ending with 751A0 VRN: KL09AL4886 debited Rs.65 Toll Charges at PamPamPallam Toll Plaza on 19-Oct-2021 08:42:20 AM Bal Rs.1325.88

FASTag acc ending with [protected] credited with Top Up value Rs.500 Bal: Rs.1325.88 Ref.No.19102021085310888716132790

SBI FASTag Acc ending with 751A0 VRN: KL09AL4886 debited Rs.65 Toll Charges at PamPamPallam Toll Plaza on 19-Oct-2021 08:55:18 AM Bal Rs.1260.88

Please do the needful not to disturb the journey due to technical issues of toll authorities, if so they should also penalised as in the case of customers. Also refund the excess payment made to the same account

Journey From Haldwani to Dehradun
Fast Tag Ac [protected]
Client id : B0101922
Vehicle No.Uk04S0979
Toll Plaza Name: Lachiwal Toll Plaza
Rs.85 deducted from fast tag with Tag Id 34161FA[protected]E20
Bar code : [protected]
Transaction I'd 001000211018200306484 Date: 18Oct2021 at 20:02:30

At the same time Rs.170 demanded and taken in cash by toll person by saying insufficient fund in wallet (however as per statement it was Rs.749) with ticket no.117581 section: ch No -167+560
Kindly return illegal Rs.170 to me
Kindly ref

Dear Sir/Ma'm,

I travelled from Pondicherry to Bangalore on 16th Oct. On the very first toll plaza just outside of Pondicherry, which is "Pondicherry Tindivanam Toll Plaza", my Fastag was not read by the reader at the toll plaza. When I asked them to use the Handheld reader they told me that my Tag is corrupted and they cannot read it. The operator at the toll station asked me to pay in cash and double the amount. I paid Rs. 90 at the Pondicherry Tindivanam Toll Plaza. However, to my surprise, the Fastag worked very well at the next toll.

I see this as a fraud to the customers saying that their tag is corrupted/ blacklisted and ask for the cash amount.

Kindly look into this and take proper action.
My particulars are as follows -

Akash Randheer
Ford Ecosport Titanium 2019 model
Vehicle reg: MAJAXXMRKAKP60549

Thank you,

Best Regards,
Akash Randheer
[protected]

Started journey from Pataudi to Kundli exist, money deducted Rs 225/ instead of Rs 125/ from account of fastag, which is a illegal trade practice on the part of NHAI and it's employee.

Dear sir,
This is in reference to the balance deduction for my fast tag veh. Reg. No. MH08AG0107
Today i got a message that rs. 1173 RS debited from your fastag balance on account shortfall in toll charges as per the Khalapur toll plaza against transaction reference no.[protected].
However while traveling from this toll plaza in the morning at 10.45 am on 07.10.2021 rs. 95 charged at Khalapur toll plaza against transaction ref. [protected], at that time after paying my fastag balance was 589 for which i have received sms also. Then how you are charging this amount and for what? Kindly give an explaination for the same and credit the amount to my fast tag account at the earliest.
Regards
Pranav Dhotre

I was travelling from Panchkula to Kasauli on 16 October 2021 At Sanwara Toll Plaza on NH-5 toll operator told that my fastag is not working . I had to pay double fee in cash due ( Rs 55+Rs55) but later I found that the toll tax had been charged from fastag as well.

Please refund the double amount i.e Rs 110 of toll tax I had to pay in cash as the tax already got deducted from fastag