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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Mar 18, 2024
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National Highways Authority of India [NHAI] Phone Numbers

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+91 11 2507 4100
3077
1207
+91 11 2507 4200
757
443
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+91 11 2509 3507
+91 11 2509 3514

National Highways Authority of India [NHAI] Website

National Highways Authority of India [NHAI] Head Office Address

G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India
110 075

National Highways Authority of India [NHAI] reviews & complaints page 131

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N
Nafeesabashir
from Srinagar, Jammu and Kashmir
Sep 20, 2021
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Traffic jam due to damaged bridge Navayuga tunnel

I am a daily commuter and have to face difficulties to reach office due to damaged bridge at Navyuga tunnel Qazigund Kashmir. Traffic gets halted for hours and is prone to accidents since single bridge is used for both way traffic. We have to pay full toll but still facilities are inadequate.
If I am paying tax then I have right to get proper facilities and should not have to wait for hours to reach office....
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K
kumarpandi
from Madurai, Tamil Nadu
Sep 20, 2021
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Madurai elliyarpatty toll plaza

Dear Sir/Madam,

I would like to draw the attention of your authority towards the deplorable condition of the in [thothucorin to madurai road eliyarpatty toll plaza] highway nest mini shop toilet and no proper public toilet facilities.

The toll plaza in this area is pretty large and there is ample scope to convert it into a beautiful landscape. But due to the negligence of your authority, the land is nothing...
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Address:17-A MOHINI ROAD, DALANWALA, DEHRADUN

Today on 19.09.2021, I was on my way back to Dehradun from Rishikesh and experienced a bad incident at Lachhiwala Toll Barrier at 19 : 40 hrs. My car is duly equipped with Kotak Fastag on it. Inspite of credit balance of Rs.185/- in my Kotak Fastag account, toll staff forcefully recovered Rs.170/- (as double charges for cash payment) instead of due charges Rs.45/- to be charged from my Fastag a/c for same day return journey from the barrier.br...
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S
Sachin Tare
Sep 19, 2021
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Poor road condition from Jamb to Adilabad on NH 44

Address:Bunglow Block B, Mahindra Executive Colony, Near Bidar T Junction, Zaheerabad, Distt Sangareddy

The condition of Toll Road NH55 from Nagpur to Adilabad has become very poor. NHAI is collecting 100s or Rupees of Toll, the road condition is pathetic with large 100s of Potholes.

May I request immediate repairs of this stretch of the Road ? I also request a refund of Toll that I have paid during my visit from Adilabad to Nagpur on 27th August 21and Nagpur to Adilabad on 4th Sept 21 when I have travelled through my Car MH40BE9764...
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P
Prateikbqnsod
from Nagpur, Maharashtra
Sep 19, 2021
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No taking fast tag

Not accepting fast tag...
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I
itsprashantrana
Sep 19, 2021
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Double charging of toll at kherli daula toll plaza

Paid Rs 70.0 toll for HR51BC6857 at Manesar on 19 Sep 2021, 11:44 AM. TxnId: 0010012109191145035777.Updated Paytm Bal: Paytm Wallet- Rs 1034.84.

Rs 70 was debited from my paytm account and 140 was taken cash from my father who was driving the car by saying that your paytm account has zero balance.

I want my Rs 140 back....
+1 photos
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U
umapandavul
from Rajahmundry, Andhra Pradesh
Sep 19, 2021
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Wrongly deducted amount

Address:68-1-7-2/1, Ashok Nagar, Near SBH, kakinada, Andhra Pradesh,, 68-1-7-2/1, Ashok Nagar, Near SBH, kakinada, Andhra Pradesh,

It is painfully inform to you, that, even not travelling on the route the gostani toll plaza gate wrongly recovered Rs.10/- from my account at 00.45 hours on 19.09.2021. please verify and rectify the same immediately.

P.Uma Maheswara Rao,
AP39GU3881 (MARUTI DESIRE)
MOBILE.NO. [protected],
[protected]
ANDHRA PRADESH...
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S
Satya\'s Kitchen
Sep 19, 2021
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Complaint against washrooms

Sir
Today we are traveling from Kota to Udaipur on NH 27.The condition of washrooms on Aroali & Bassi toll plaza is pathetic. For a female it is a big problem. NHAI is charging hefty toll but providing no basic amminities.
Take action as soon as possible....
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R
Rishav Thappa
Sep 19, 2021
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There is no dedicated fast tag lane

Address:Ban toll plaza jammu

Ban toll plaza jammu, there is no dedicated lane for fast tag ., Their scanning systems dont work properly. And have to wait in line, what is the point of fast tag then?
And staff there is abusive and are some type of goons....
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O
ONE D
Sep 18, 2021
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Bad road condition ###

Address:Gondia

From kohmara, gondia to pardi naka, nagpur the stretch is completely covered in potholes and uneven surface so i want to claim my toll money back...
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S
SanjayWaghmare1
from Pune Metropolitan Area, Maharashtra
Sep 18, 2021
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Refund journey amount wrongly deducted( Excess amount charged to my vehicle MH12- MB5210 at toll plaza)

Address:AUNDH, PUNE, MAHARASHTRA- 411007

With respect to the above subject, Excess amount has been charged to my vehicle MH12- MB 5210 at both KINI & Tasawade toll Plaza on dt 10.09.2021 & on 18.09.2021.
i have travelled returned journeys, by passing through these tolls on the above dates. HDFC Fast tag has deducted the same amount on both occasions. no benefit for the return journey on the same day has been given.
my Details are for my vehicle MH 12 MB5210
1)...
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S
Satya19966
from Jharsuguda, Odisha
Sep 18, 2021
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Refund my amount my icici bank fastag wallet

Address:Qr. No- E/137, ITPS BANAHARPALI,JHARSUGUDA-768234

Respected Sir/Mam,
Toady i see in my statement brajrajnagar tollplaza charge me Rs. 50.00 deducted for Toll at Brajrajnagar Toll Plaza, Tag Serial No. :[protected], Licence Plate No. : OD23H4890 with is free for all local passanger please return my amount as soon as possible. I need strong action on it againt that toll operator .
Cont:- [protected]
Mail :- [protected]@gmail.com...
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M
Mahesh1009
Sep 17, 2021
Sep 18, 2021
This thread was updated on Sep 18, 2021
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Repair road NH 4

Address:NH 4 ( from pune to Satara both side )

Please attend be careful,
NH 4 highway from pune to satara both side current situation is very dangerous for drive a car deeply holes on the road.
Why not repair More than 2 years....
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N
Nitin Kulthe
from Nashik Road, Maharashtra
Sep 17, 2021
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Extra toll deducted at Toll Plaza

My vehicle Regn.No. is MH-05/AX-3712 registered at NASHIK RTO. But full toll is deducted (i.e.Rs.150/- & 75/- for return journey) irrespective of Local District Concession.
The same had happened at Chandwad-Laling Toll Plaza. Rs.150/- has been deducted from both sides....
+5 photos
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J
Jovins
from Thrissur, Kerala
Sep 17, 2021
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SBI FASTAG account blocked due to lack of KYC update

WORST SERVICE,
Submitted all required documents..
Awaiting more than 2 months for KYC updating..
They are not bothered about their valuable customers...
Please don't keep any deal with them......
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R
Richi Rajpal
Sep 17, 2021
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NH61 - Very bad condition of road

Hi Team

Hi Team

NH61 passes right outside my building and it's really full of potholes. Everyday we witness people slipping from their two wheeler there.

We have to travel on that road everyday and it has become a big hazard.

The exact patch I'm talking about is here:

MH MSH 2
https://maps.app.goo.gl/ShGDxBB916a3VjfE9

Please look into this matter...
+6 photos
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K
Karthik Balasubramani
Sep 17, 2021
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Rude rowdies at the toll incharge

The ullunturpet toll in tamilnadu GST Road, the guys working is rowdies and rude ppl, even the car went before me they kinda rude and the driver left paying in anger! Same toll incharge guy showed same anger and attitude to us who is with family mom dad uncle and aunty and myself ! Made us go all the back to take last toll saying he is not willing to let us go and made us take the last gate and meanwhile he came here to the last gate and...
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Y
from Jaipur, Rajasthan
Sep 17, 2021
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Poor roads condition at national highway Jaipur to Delhi

Address:Delhi , Jaipur

My wife got 2 operations at santokhba durlabhji hospital in Jaipur and she was discharge on 13th September 2021 and start my journey on this date on nhai and all the roads were poorly damaged and animals were all the way on roads and we my wife got severe pain due to broken roads and by pit holes on roads we get many chances to get hit by other vehicles, my car also demands more maintenance charges by this type of roads, such a horrible experience...
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Address:Mumbai
Website:www.irb.co.in

It is with deep regret that I wish to inform you of the negligence on the part of IRB Infrastructure Developers Ltd. I am resident of Pune, who was travelling between Surat and Pune on the afternoon of 21st August, 2021 when i met with a major car accident due to below par construction on Majigam Chikhli Bridge, Navsari. My car lost balance due to a big pothole right in the middle of an overbridge constructed by IRB, hitting the divider and...
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P
Pathik Pandya
Sep 17, 2021
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Toll road quality

Address:Kathpur toll plazza, Near Prantij, Gujarat

Toll road falls under Toll plaza of Kathpur, (near Prantij, Gujarat) is having very bad condition. The worst ever highway, not a continuous 50 meter road is smooth. waste of toll tax.
Why should people pay toll tax while it takes 2 hours to travel for only 35 kilometers...
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