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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 132

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T
Turibaba
from Akot, Maharashtra
Sep 24, 2021
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Dear sir,
We pay regular toll taxes at Mathani Toll Plaza situated on Nagpur Bhandara Kolkata Highway. But recently we have noticed that the roads have very big pot holes/bad patches which may invites serious accidents. Requesting to summon the Mathani Toll Plaza authorities to act fast and repair those pot hoes / bat patches as early as possible.
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    A
    ali0786
    from Bulandshahr, Uttar Pradesh
    Sep 24, 2021
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    Address: Bulandshahr

    Please look into the matter. You people charged toll for Bulandshahr to Ghaziabad. The road is very pathetic and poor full of holes.Even the road is not in the condition to walk. Why you people charged toll for that firsly maintain that road then after collect toll.
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      H
      HirenGohel
      from Surat, Gujarat
      Sep 24, 2021
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      Website: nhai.gov.in

      My car no GJ05JE2947, is passed at IRB Choyasi, Surat toll booth on 18/04/2021 at 17:01:48, toll charge of rs.75. Is deducted and 23/09/2021 at 12:50 PM, toll charge of rs.80 was deducted.
      which highly illegal, so please refund my above amount in my fast tag card without fail.If you fail to do so I am force to take legal action against tool booth authority, for harassing common citizen.
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        A
        amaraharish
        from Nellore, Andhra Pradesh
        Sep 24, 2021
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        Address: Nellore

        I had travelled from Nellore to Naidupeta on 21st, 22nd 23rd & 24th September. On both journeys that is forward & return journey NHAI charged full toll of Rs. 45 Bhudanam toll plaza & Rs. 30 at Nellore Toll plaza. As my return journey completed with in 12 hours where iam eligible for 50% concession. But at toll plaza debited full fee.
        Please file an complaint & return the fee charged extra
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          R
          Raja582
          from Bengaluru, Karnataka
          Sep 24, 2021
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          Address: Hoskote

          My transaction on toll to and fro is charged in excess usually it is Rs.20/- for one way and on return before 24 hrs it is Rs.10 however, on return within 7hrs Rs.20 has been charged. transaction details are as follows:
          Hoskote Toll plaza toll transaction ID at 9:16 AM is[protected] for vehicle no. KA53MC0095 and transaction ID at 3:41 PM is[protected]. Please refund excess of Rs.10/-charged.
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            P
            Prabodh Chandol
            from Delhi, Delhi
            Sep 23, 2021
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            Address: Chhapar

            Sir
            I visited Uttarakhand on 05.09.2021 and passed through toll located at Chhapar at 3.25 p.m., when I checked the details on my fast fag, I found that the Rs.95/- has been deducted from my account. When I came back from Uttarakhand on 07.09.2021 at 4.43 p.m.I found that Rs.50/- has been deducted. When I enquired I came to know that Rs.50/- is charged at Chhapar as toll tax.
            Kindly look into the matter take action against the defaulters and inform me the action taken in the matter.
            I also request you to refund the excess amount deducted from the fast tag of my vehicle no. DL 5CK 3408 on 05.09.2021 at 3.25 p.m.
            Kindly also inform me if you have any clarification in the matter.
            Prabodh Raj Chandol
            Mobile [protected]
            Fastag ID 34161FA820328E400A00FDAO
            Vehicle DL5CK3408
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              S
              [email protected]
              Sep 23, 2021
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              Address: સરાર તા. જી. વડોદરા

              આથી હું સિંધી ફકીરમહંમદ ઇસ્માઇલ રહે. સરાર તા. જી. વડોદરાના તે આ ફરિયાદ કરી જણાવું છું કે પોર હાઇવે વાળા રસ્તા પાસે કેટલીક દુકાનો આવેલી છે જે દુકાનોમાં તમામ પ્રકારની ચીજ વસ્તુઓ મળે છે જેના કારણે હાઇવે ઉપરથી નીચે આવતી કેટલીક ગાડીઓ અડચણરૂપ ગેરકાયદેસર રીતે રસ્તા ઉપર ઉભી રાખે છે જેના પરિણામે કેટલાક રાહદારીઓને વાહન લઈ જવા તથા લાવવામાં ઘણી મુશ્કેલીઓનો સામનો કરવો પડે છે તેમજ ઘણીવાર તો ટ્રાફિક જામ થઈ જાય છે જેના પરિણામે કેટલીક વાર તો અકસ્માત પણ સર્જાય છે જેથી આ ફરિયાદ આપી આપ સાહેબશ્રીને જણાવવાનું કે આ સમસ્યાનો નિકાલ વહેલાં વહેલી તકે થાય એટલે અમારી અરજ છે.
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                D
                Divs22
                from Lucknow, Uttar Pradesh
                Sep 23, 2021
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                Address: Lucknow

                Please look into the matter. You people charged toll for lucknow to kanpur. The road is very pathetic and poor full of holes.Even the road is not in the condition to walk. Why you people charged toll for that.firsly maintain that road then after collect toll.
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                  K
                  kiran mb
                  Sep 23, 2021
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                  Regarding National Highway N369 From Shimoga to Channagiri, Karnataka

                  Address: LAKVIN Sankranti Residency, 108, Reflex Layout 2nd Cross, Uttarahalli Kengeri main Road, Beside JSSATE Boys Hostel, Srinivasapura, Bangalore 560060

                  Dear NHAI,
                  I am regular traveler from Bangalore to Shimoga (Karnataka) using NH47 and then NH369. It would take less time to reach Chitradurga using NH47. But Once I cross NH47 to NH369, then to complete 100KMS, it will take more time and the condition of road is very bad. I would request NHAI to repair NH369 from Chitradurga till Shimoga. The road from Chennagiri till Shimoga is in worst conditioin. I think the road standard is not...
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                  T
                  Tahleem Rather
                  from Anantnag, Jammu and Kashmir
                  Sep 23, 2021
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                  Address: National Highways Authority of India [NHAI]

                  I am complaining about the excess charges that the NH authority is collecting at Quazigund Tool Plaza which breaks the back of poor people .
                  Also the dilapidated condition of Banihal flyover leads to time and again traffic jams which tells upon the quality of necessitous fruits and vegetables .
                  The concerning authority is humbly informed to look into the matter .
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                    V
                    Viren Javia
                    Sep 23, 2021
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                    Date if Incident - 22.09.2021
                    Vehicle Number - GJ14E0603
                    Mobile Number - [protected]

                    Lane was showing GREEN light so I entered in that LANE but TOLL BARRIER did not open AUTOMATICALLY.

                    Unethical Behaviour was shown and they asked to REVERSE the CAR and didn't allow to pass through even though it was their mistake.
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                      S
                      Sambhaji chavhan
                      Sep 23, 2021
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                      Address: Hatnur tol plaza At kannad Aurngabad

                      The public toilet at Toll Naka is in a dilapidated condition.It is completely dirty and harmful to health and closed.Immediate action should be taken by asking the concerned officer
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                        J
                        Jaiganesh LM
                        Sep 23, 2021
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                        Address: Chennai

                        Hello Team,

                        Kambam to kuddalore national highway having one speed breaker without reflection paint because of it often accidents are happening kindly take immediate action to resolve it.

                        Thank you
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                          B
                          brahm prakash singh rajpoot
                          Sep 22, 2021
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                          Hello sir my name is brahm prakash singh I'm posting in panna tiger reserve witch is located panna, chatarpur, damoh dist of mp but tha toll plaza of NH 39 is situated at panna Nation park boundaries so my govt vehicle MP 02 Av so govt vehicle is not fast tag but your toll plaza employees os bad behavior
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                            S
                            Santosh chordiya
                            Sep 22, 2021
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                            Sir we are paying toll tax for smooth road experience but toll from chandwad to Dhule was taken full toll from vehicle but no one could drive more than 2 to 3 min continue for smooth drive
                            Such a third class quality of road made by bogus contractor
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                              M
                              Maajid Akhtar
                              Sep 22, 2021
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                              Address: RAMGANJ MANDI, Kota, Rajasthan

                              Sir
                              on the night of 21 September 21 and 22 September 21, I came to Jhalawar from Indore via Maksi Beawar. Around at midnight 2:35 AM we reached Methoonh Toll Plaza Iklera NH12.
                              At that time the balance in my fastag became low. Then I asked for the cash lane on the toll, then at that time only one lane was started on the toll and the cash lane was closed. There he asked for ₹ 100 from me. Whereas the car charges there are ₹ 45. When I told him to charges, he started threatening me and said that hundred rupees will be taken, otherwise go back.
                              Then I charged my Fastag there and then after that they noted down my car number etc., and threatened me. After getting the balance at 2.48 AM at mid night in fastag, then I go from there.
                              Sir my car registration no. Is RJ33CA3557
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                                P
                                pramvanshi
                                Sep 22, 2021
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                                Respected sir/madam i dr prashant ramvanshi submits the complaint against fekari infrastructure pvt ltd, fekari tal.Bhusaval dist. Jalgaon, maharastra. That the toll plaza is collecting toll for no reason as the nearby toll situated at nashirabad, jalgaon is within 20 kms range and the over bridge for which the said toll is collected by fekari infrastructure comes under the work of nashirabad toll hence requesting to cancel the toll plaza at fekari as the time limit has also been elapsed for collecting toll
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                                  G
                                  gaikwadsanjayb
                                  from Delhi, Delhi
                                  Sep 22, 2021
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                                  Address: Rahata shirdi

                                  The Nagar Manmad highway is worst in position to transporter vehicle
                                  The digs are too much and too dip to drive LMV. Accident frequency is much and deadly one to drive.
                                  Pls do inten and repair immediately
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                                    H
                                    hirpavan
                                    from Ahmedabad, Gujarat
                                    Sep 21, 2021
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                                    Address: Over Sabarmati river between towards Apollo circle Gandhinagar to nana chiloda Ahmedabad gujarat nh8, Ahmedabad, Gujarat

                                    Hello,

                                    Location : bridge between Apollo circle Gandhinagar to near nana chiloda over Sabarmati bridge road is very pathetic. I have daily updown from Gandhinagar to Ahmedabad. This over bridge road recently develops and after within 6 month it broken And it’s in very bad condition no car and bike can ride on it. Please check and resolute that bridge roads.
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                                      S
                                      schamp0007
                                      Sep 21, 2021
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                                      Address: H no 70, Ganga Vihar Colony, opposite little wonder school, Gram Kaulagarh, Dehradun

                                      This is to bring your kind notice that I usually use the route from Dehradun to Nainital. The Toll road starts from Lachiwala after passing the toll point the road condition is not good because of lots of bumps on the route we cant drive properly. Every time when i pass through the toll point they charge Rs. 85/-.
                                      This is very frustrating that after paying toll on my every journey the toll road condition is becoming pathetic.
                                      The bridges are not even you cant go evenly through them .
                                      Between my route towards Dehradun to Nainital I pay Rs. 160/- onside and for both side it becomes Rs.320/-.
                                      Paying is not a big deal but if I cannot go smoothly after paying this amount it is very big issue for me.

                                      I request you to kindly go through my genuine complaint i will be very thankful to you
                                      Thanking you
                                      Regards
                                      Shashank Srivastava
                                      Mob no - [protected]
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