National Highways Authority of India [NHAI] Complaints & Reviews

Paid Rs 40.0 toll for MAKDG174AJ4004566 at Sayyad Mazra on 03 Oct 2021, 05:24 PM. TxnId: 0010002110031724485875.
It should be refunded

Hello Team

I am Chetan Bhate from Pune. Today (3rd Oct 2021) I have travelled from Pune to Khopoli and via Fastag I have paid toll
Towards journey at Talegoan toll booth details are as follows.

Within 7hrs I have returned but again full toll Rs203.00 got deducted. Please correct me why toll booth has not deducted half toll during return journey.

Toward Khopoli Journey

Paid Rs 203.0 toll for MH14EH7615 at Talegaon on 03 Oct 2021, 10:40 AM. TxnId: 0100001500292122431828.Updated Paytm Bal: Paytm Wallet- Rs 1797

While return journey toll got deducted at same toll plaza. Details as follows

Return Journey

Paid Rs 203.0 toll for MH14EH7615 at Talegaon on 03 Oct 2021, 05:43 PM. TxnId: 0100001500545718412417.Updated Paytm Bal: Paytm Wallet- Rs 1594

Appreciate your assistance about the query.

With Regards
Chetan Bhate

I travelled through Padgha toll on 1st Oct 2021 at 10.29 am toll charged me 120 rs and I returned at 10.44 am within 15 minutes again charged 120 rs is this chargeable pls confirm the same

I AM standing for more than 15 minutes in hodal toll

Sir,
While travelling from Pune to satara on date 12 September 21toll amount paid at khed shivapur toll plaza Pune and Anevadi toll plaza Satara was Rs.100 &70 respectively while travelling from satara to Pune same day evening 6.11pm &7.26pm toll collection was Rs 35&70 which means toll collection is double.please refund amount immediately.
ABHIJEET BHAGAT.
[protected].

Waiting time at shivalya toll plaza meerut was much more than 10 minutes and still the tax was deducted inspite of the new rule of no tax on waiting time of more than 10 mins.

Yesterday dated 02.10.2021, while routing through Toll Tax at Chhapar, Uttar Pradesh, Paid Rs 50 toll for UK17F7352 Trxn ID - 0010002110021835276610

Barrier open and before clearing my CAR through the barrier, Barrier suddenly came down and hit badly to My Car front Glass, It damage the glass badly and sudden threat of an accident occurred. I was traveling with my complete family ( my wife and 2 kids) .
This was total failure of toll tax authorities and might create a good physical loss to me and my family ( if I was not attentive while driving),
You need to take strict action against the person responsible and shall revert back

I was returning to Bhubaneswar from Puri on 3rd October 2021 by my car, OD33T0514. As my Fasttag balance was low, I requested to recharge it at Pipili toll plaza. But, the supervisor named Mr. Gupta misbehaved, denied to recharge and asked to pay fine. I had to pay Rs.230 for one-way travel. Please look into this issue on priority to avoid such harassment for other travellers.
Mobile: [protected]

NHIA toll plazza charge me penalty inspire of telling that I have my fasttag. I was first time travelling on that highway and later when I checked the bill I realise that he have charge double the amount in the name of penalty. I have the fasttag still he told me that fasttag is not working and charge double amount instead. This is disgusting and a loot.Attaching the bill as well.

MH 12 vehicles are exempted from paying toll taxes at Shivapur toll plaza. Still the toll is deducted from my fast tag accounts Of car no MH 12 NU 7919 today at 2.40 PM and previously too. I would like to get all the money deducted from my fast tag account time to time amounting around Rs 2600

Date of incident: 02/10/2021
Hello Team, there are two complaints:
1 . I am the respectable tax payer of this country and I am facing some problems with Toll Plaza. I have taken fastag previously but due to some issue it got damaged and I have ordered it's replacement from the company Between this duration, my truck was passing by "Husludanga Toll Plaza" which is in West Bengal. My vehicle is coming back from Assam with the previous fastag and nearly 15hrs before reaching this toll, the fastag stopped working so my driver was paying the cash on tolls and moving ahead but at this point i.e at Husludanga Toll Plaza, the counter person and it's higher authority was charging "Toll Fees + Penalty" by saying that your fastag is not working so you have to pay the penalty for that, means the toll fees is 295 and penalty of 300 so we have to pay total of 600. When we asked regarding this, the manager of toll is saying this is the new rule introduced by government on 15th February, 2021.
Kindly take action against this toll on this procedure and help the citizens who are doing their work with all their honesty.

2 . By continuing the above situation, then my driver has taken the vehicle back and called me regarding this. Then I have talked to my Fastag company regarding the activation of this fastag as soon as possible so they have told me to get the exact location and we will do the needful. Then the local fastag sellers around the toll were approached to the driver and they are trying to sell new fastag for 300s and for replacement of previous fastag they are charging 500 rs in the breakup of (300rs fastag + 100rs for calling the person to do the needful + 100rs charge of the person). After so much of discussion, they had taken 400rs charge. Is that much we should pay for fastag?
I am also complaining to the fastag company regarding this situation.
Kindly take some action against the local fastag sellers at that place also.
Thanks and Regards
Sachin Jha

Dear Sir

Samakhiali to Radhanpur highway now look like death road not like national highway. Worst while road in Gujarat.there are 3 toll tax on this road plz stop it and make new road .it almost damaged since last two years.Request to take necessary action .

I was travelling from Vadodara to Nadiad through expressway-1 (Ahmedabad-Vadodara expressway)
There was long queue at toll plaza and it took more than 30 minutes to cross toll plaza.
Employees at toll plaza were opening and closing lanes as per their wish.
I request you to refund my toll payment due to delay and problem at your end.

Dear NHAI,

All the students of Government Polytechnic Araria request you to kindly build a flyover on NH-57.

There is accident happens near the College.

Please take it Seriously.

Thank You
Sudhanshu Kr

1 to 1.5 lac vehicles are disturbed due to traffic jam water logging and potholes.No lane markings on road no dividers black yellow markings from last few months on NH48 mumbai surat road near ghodbundar ( vasai Creek) to virar fata
Kindly take strict action on contractor and engineer on NHAI.

Very bad roads. There are more pot holes than drivable road. What is the toll money collected used for?

Please sir our complaints fastly solve for Wankaner To Bamanbor National highway very damage and Chandrapur Bridge Street Light 70% off always

Traveling to Nashik. At Arjunalli Toll plaza, near Shahapur, Thane, today while scanning the fast Tag error displayed as "invalid fast Tag". The person on the counter said the fasttag is not getting scanned and made us to pay by cash. Receipt number[protected], at 7.41 Hrs. Booth operator B07. Vehicle number is MH 04- KL-0154. Immediately after passing through the email from my ICICI fast Tag debit fir Rs. 120 is also received. Please provide for refund of double debit. I am Central Government employee. Requesting for stopping such cheating of the honest citizens. Hoping for early positive action.

Hi Sir,

On 01/10, I have travelled on the route, from Tirupati to Puttur connecting toll plaza 921, SV Puram.

I could observe the roads maintained are bad, no flyover constructed but they are charging 75 rupees, which is not acceptable.

Please look through the issue and resolve the same.

Thanks & Regards,
Rudra Prakash. S.

NH 48 Pune Bangalore highway collecting twice amount of toll reason not have fast tag.