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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jul 25, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 136

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T
Tahleem Rather
from Anantnag, Jammu and Kashmir
Sep 23, 2021
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Address: National Highways Authority of India [NHAI]

I am complaining about the excess charges that the NH authority is collecting at Quazigund Tool Plaza which breaks the back of poor people .
Also the dilapidated condition of Banihal flyover leads to time and again traffic jams which tells upon the quality of necessitous fruits and vegetables .
The concerning authority is humbly informed to look into the matter .
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    V
    Viren Javia
    Sep 23, 2021
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    Date if Incident - 22.09.2021
    Vehicle Number - GJ14E0603
    Mobile Number - [protected]

    Lane was showing GREEN light so I entered in that LANE but TOLL BARRIER did not open AUTOMATICALLY.

    Unethical Behaviour was shown and they asked to REVERSE the CAR and didn't allow to pass through even though it was their mistake.
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      S
      Sambhaji chavhan
      Sep 23, 2021
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      Address: Hatnur tol plaza At kannad Aurngabad

      The public toilet at Toll Naka is in a dilapidated condition.It is completely dirty and harmful to health and closed.Immediate action should be taken by asking the concerned officer
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        J
        Jaiganesh LM
        Sep 23, 2021
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        Address: Chennai

        Hello Team,

        Kambam to kuddalore national highway having one speed breaker without reflection paint because of it often accidents are happening kindly take immediate action to resolve it.

        Thank you
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          B
          brahm prakash singh rajpoot
          Sep 22, 2021
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          Hello sir my name is brahm prakash singh I'm posting in panna tiger reserve witch is located panna, chatarpur, damoh dist of mp but tha toll plaza of NH 39 is situated at panna Nation park boundaries so my govt vehicle MP 02 Av so govt vehicle is not fast tag but your toll plaza employees os bad behavior
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            S
            Santosh chordiya
            Sep 22, 2021
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            Sir we are paying toll tax for smooth road experience but toll from chandwad to Dhule was taken full toll from vehicle but no one could drive more than 2 to 3 min continue for smooth drive
            Such a third class quality of road made by bogus contractor
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              M
              Maajid Akhtar
              Sep 22, 2021
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              Address: RAMGANJ MANDI, Kota, Rajasthan

              Sir
              on the night of 21 September 21 and 22 September 21, I came to Jhalawar from Indore via Maksi Beawar. Around at midnight 2:35 AM we reached Methoonh Toll Plaza Iklera NH12.
              At that time the balance in my fastag became low. Then I asked for the cash lane on the toll, then at that time only one lane was started on the toll and the cash lane was closed. There he asked for ₹ 100 from me. Whereas the car charges there are ₹ 45. When I told him to charges, he started threatening me and said that hundred rupees will be taken, otherwise go back.
              Then I charged my Fastag there and then after that they noted down my car number etc., and threatened me. After getting the balance at 2.48 AM at mid night in fastag, then I go from there.
              Sir my car registration no. Is RJ33CA3557
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                P
                pramvanshi
                Sep 22, 2021
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                Respected sir/madam i dr prashant ramvanshi submits the complaint against fekari infrastructure pvt ltd, fekari tal.Bhusaval dist. Jalgaon, maharastra. That the toll plaza is collecting toll for no reason as the nearby toll situated at nashirabad, jalgaon is within 20 kms range and the over bridge for which the said toll is collected by fekari infrastructure comes under the work of nashirabad toll hence requesting to cancel the toll plaza at fekari as the time limit has also been elapsed for collecting toll
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                  G
                  gaikwadsanjayb
                  from Delhi, Delhi
                  Sep 22, 2021
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                  Address: Rahata shirdi

                  The Nagar Manmad highway is worst in position to transporter vehicle
                  The digs are too much and too dip to drive LMV. Accident frequency is much and deadly one to drive.
                  Pls do inten and repair immediately
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                    H
                    hirpavan
                    from Ahmedabad, Gujarat
                    Sep 21, 2021
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                    Address: Over Sabarmati river between towards Apollo circle Gandhinagar to nana chiloda Ahmedabad gujarat nh8, Ahmedabad, Gujarat

                    Hello,

                    Location : bridge between Apollo circle Gandhinagar to near nana chiloda over Sabarmati bridge road is very pathetic. I have daily updown from Gandhinagar to Ahmedabad. This over bridge road recently develops and after within 6 month it broken And it’s in very bad condition no car and bike can ride on it. Please check and resolute that bridge roads.
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                      S
                      schamp0007
                      Sep 21, 2021
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                      Address: H no 70, Ganga Vihar Colony, opposite little wonder school, Gram Kaulagarh, Dehradun

                      This is to bring your kind notice that I usually use the route from Dehradun to Nainital. The Toll road starts from Lachiwala after passing the toll point the road condition is not good because of lots of bumps on the route we cant drive properly. Every time when i pass through the toll point they charge Rs. 85/-.
                      This is very frustrating that after paying toll on my every journey the toll road condition is becoming pathetic.
                      The bridges are not even you cant go evenly through them .
                      Between my route towards Dehradun to Nainital I pay Rs. 160/- onside and for both side it becomes Rs.320/-.
                      Paying is not a big deal but if I cannot go smoothly after paying this amount it is very big issue for me.

                      I request you to kindly go through my genuine complaint i will be very thankful to you
                      Thanking you
                      Regards
                      Shashank Srivastava
                      Mob no - [protected]
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                        A
                        ananddeo
                        from THANE, Maharashtra
                        Sep 21, 2021
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                        Address: www.nhai.org

                        My account is debited with Rs. 183 on[protected] to my fastag linked to my Vehicle No MH04FF0188. This debit is for trip no [protected] dtd[protected]. But actually on the same date Rs 46/- was already debited to my account at Shedung Toll Plaza, Khopoli. At the same time due to some error Rs. 46/- was also collected in cash. But I do not have the cash paid receipt. There was no dispute. Still Rs. 183/- is debited with the reason dispute on trip. Please check the same and reverse the amount of Rs. 183/-. Amount was debited to my ICICI Bank Fastag ID 11765978
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                          S
                          Shuguftajan
                          from Anantnag, Jammu and Kashmir
                          Sep 21, 2021
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                          Heavy traffic jamming due to breakage of bridge at Banihal toll plaza. Takes more than expected time to reach the destination.
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                            A
                            Anshulpare
                            Sep 21, 2021
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                            Address: Main road housing board hoshangabad
                            Website: NHAI

                            Res NHAI Central Minister,
                            Today I am pass NH- 46( old NH-12) Vishankheda Toll plaza, This toll started 14/09/2021 but Highway is completed 65%.
                            That is not good by NHAI. This toll person is not hve proper fast tag machine scanner. He said your fast tag is block, but I my fast tag is working, toll plaza person charges double amount charge 70rs by me. So sir Nitin Gadhgari Ji i am really fan your work, but NHAI & Toll plaza work is not good that time, this person behave like GUNDA type. I am with my family two female person in cara one child & he said me bad words. This really very bad on your Department & this toll company. I am really upset if I am paid money but hus behaviour is so bad. If you do something please do, otherwise that was happen and happen to every people.
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                              B
                              bhaldaim
                              from Pune, Maharashtra
                              Sep 21, 2021
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                              When my vehicle MH-12-QF-5218 passed through Khed-Shivapur toll plaza on 18 Sep 2021, 11:42AM Initially INR 100 were deducted at the toll plaza near Pune, Maharashtra through linked paytm account with TxnId:[protected].

                              Again, when my vehicle MH-12-QF-5218 passed through Khed-Shivapur toll plaza on 20 Sep 2021, 07:07AM Initially INR 100 were deducted at the toll plaza near Pune, Maharashtra through linked paytm account with TxnId:[protected].

                              Kindly refund this INR 200 to my account, as there is no Toll for MH12 vehicles here.
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                                V
                                venkiallur
                                Sep 21, 2021
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                                Address: 1/1A WEST STREET,ALLUR POST

                                Dear sir

                                i have already sent below mention complaint i track the complaint resolved show marking

                                how did my complaint resolved please send any detail my complaint resolved any letter any email sir

                                National Highways Authority of India [NHAI]
                                [Resolved] National Highways Authority Of India [NHAI] — Warning text regarding
                                V
                                venkiallur
                                Sep 7, 2021

                                THIRUVENGADAM
                                1/1A, WEST STREET
                                ALLUR POST
                                ALLUR TRICHY
                                [protected]@yahoo.com

                                Accidents often occur on national highways,

                                Most of the roads have been widened.

                                Road widening is not just about going fast
                                In order to realize that to go without congestion.

                                Road widening is not to go fast but to go without congestion
                                That the phrase should match

                                This text should be posted on all toll booths in the respective state language

                                This text should appear on every toll booth receipt
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                                  N
                                  Nimra Majid
                                  Sep 21, 2021
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                                  PATHETIC TRAFFIC CONDITION NH-44

                                  Heavy traffic jam, permission of traffic on one lane of highway my journey took 8 hours more. Request you to kindly make highway and Quazikund baniyal tunnel work early. It was mistake to go through new tunnel as journey time in jawahar tunnel is less when compared to new tunnel which do not charge any toll tax. Help us.
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                                    W
                                    wasim bashir
                                    Sep 21, 2021
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                                    TRAFFIC JAM BANIYAL HIGHWAY
                                    SIR,
                                    I travelled to Jammu through newly made quazikund- baniyal tunnel Nation al Highway 44, but got struck in heavy traffic jam because of some single traffic movement and maintenance work in tunnel. I have paid the toll tax, but the services provided are not par. In tunnel cables are lying in open, on one lane traffic movement is there. Please resolve the issue for easy travel.
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                                      A
                                      Aarti dalal 001
                                      Sep 21, 2021
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                                      Address: NH-19 area near seekri and piyala

                                      Due to negligence of road authority there have been continuously increasing pitholes on the under pass of seekri highway.
                                      The depth of pitholes is that deep even some times trucks and dumphers are also in the condition that they will fall down on other vehicles. Its next to imposible for 2-whellers to cross that area. If you cross that area safely that just mean same as winning the war. I am filling this complaint because j am a regular user of the road and even the road connecting piyala and seekri is so dangerous that i have myslef got accident and broken my 4 teeth because of the bad condition of the road... and many accidents take place due to these conditions of road.. I hope you will look into the matter..

                                      Yours sincerely
                                      Aarti
                                      [protected]
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                                        M
                                        [email protected]
                                        from Haldwani, Uttarakhand
                                        Sep 21, 2021
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                                        I have crossed purankhedi toll plaza on 15.09.2021 and this toll authority charged twice at same time. What's rule ?? UP80EU0070
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