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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 136

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M
motachiloda
from Gandhinagar, Gujarat
Sep 11, 2021
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Respected sir highway lights on NH48 from motachiloda to palaj overbridge are closed since 2month because of his chances of accident are more.please do needful as soon as possible because this highway is the main for transportation in Gujarat.thanks
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    R
    RajaRajan Ragupathi
    Sep 10, 2021
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    Address: NO.50 SANTHANA GOPALA PURAM, MAIN STREET, VILLUPURAM

    Dear team,
    I have travelled to Chennai on 9.9.21 during my traval @vikravandi toll plaza there is 90Rs has been debited for single entry..can you please explain the reason.
    I have attached the statement for your reference kinldy replay or else I will escalate the issue.
    Car No. PY 01 CW 7007
    TIME: 9.42PM
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      H
      HarshKumar1991
      from Kanpur, Uttar Pradesh
      Sep 10, 2021
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      This is with reference to NAWABGANJ TOLL PLAZA, Kanpur Lucknow Road, UP.

      The toll personal was very rude to us while we were proceeding to Lucknow from Kanpur. On showing my Armed Forces ID card, he continuously insisted on payment of toll.

      With all the relevant policy circulars, Indian Army and Air Force Act, I was still forced to pay the toll. Nevertheless, I don't mind paying toll because of his ignorance, but the manner in which he was behaving with us left us perplexed.

      I believe, proper education should be imparted to toll personal for their behaviour and especially for their dealing with Armed Force personal
      Same attitude at the same toll plaza manager replied this toll is different from allover India
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        N
        nileshjdeshmukh
        from Pune, Maharashtra
        Sep 10, 2021
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        I am a frequent user of Pune Nashik road and nowadays quality of road is absolutely dangerous with sudden big pathholes on major stretch of the road
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          R
          Rohit Manudhane
          Sep 9, 2021
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          There are so many potholes on this road all the way from Igatpuri to Thane. It is a toll road with such a bad condition.
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            A
            Amod Ramchandra Patane
            Sep 9, 2021
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            Address: Jsw colony no 2, Vasind, Shivalik Bldg, flat no B-246, Tal Shahapur

            I am Mr Amod Ramchandra Patane, age 35, live in Vasind village for job purpose since 2013. My car no is MH 03 BH 7539, I have proper company provided address proof was attached below. My car was registered in SATARA rto. But I am live in Vasind Village, Tal Shahapur, dist Thane 421601.
            For my job purpose, I was applying for local toll pass they denied to allow me. Because car registration and aadhar address not in their local area circle.. My monthly 4 to 5 visit to kalyan or thane every time deduct amount in fastag. Kindly look in matter and provide local toll pass.

            Mail id: [protected]@gmail.com
            Cell no : [protected]
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              A
              Akansh Katyayan
              Sep 9, 2021
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              Address: Gurugram

              I am travelling in my car on delhi jaipur highway. At shahjahanpur toll i was charged Rs. 280 which is for overloaded vehicle code 7350 instead of car vechicle code. The charges for car are 140 and i was charged double. Request you to refund my money and lodge a complaint against them. M: [protected]
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                Akansh Katyayan
                Sep 9, 2021
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                Address: Shahjanpur toll

                I am travelling in my car on delhi jaipur highway. At shahjahanpur toll i was charged Rs. 280 which is for overloaded vehicle code 7350 instead of car vechicle code. The charges for car are 140 and i was charged double. Request you to refund my money and lodge a complaint against the people who are looting the comman man.
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                  S
                  Sandy_22m
                  from Chennai, Tamil Nadu
                  Sep 9, 2021
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                  I am being charged in correctly at the egatur toll plaza in Chennai. They charged 60 Rs (30 Rs is the one way charge) at 8:02 PM on 5th Sep and they again charged 30 Rs while returning back at 9:36 PM the same day 5th Sep. this is happening regularly when I travel that side.
                  Vehicle No: TN22DT2599
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                    I
                    ismail.am2005
                    Sep 9, 2021
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                    Car does not passed the toll but amount deducted.

                    Address: #6/1, New No 3, 1st Floor, 4th Main, 4th Cross, V.R.Puram Palace Guttahalli

                    I have raised the complaint with NHAI 3 time and still amount has not yet credited to my account. i have not travelled devanahalli Toll plaza, but amount has been debited from ICICI toll tag account. Please find the complaint numbers 4148362 and 4339684. when i give a call to NHAI they said complaint is resolve amount will be credited to my account within 25 working days, but from past two months when ever i give a call NHAI say that they...
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                    Prasath13
                    Sep 9, 2021
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                    Yesterday I entered a toll located at vaiguntam, Salem, Tamilnadu.. I was charged Rs.65 for entry at 9.27am... And when I return after 2 hours on the same day at 11.16 am again I was charged same amount of Rs. 65 ... Amount detected message for 11.16am journey came on same day stating the charge of 65 rupee... But the amount detected message for 9.27 am journey was received after one day stating the charge of 65rupees ... So in total I was charged 120 rupees for a return journey.. This I way we dint want fasttag system..
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                      D
                      dhirugail
                      from Guna, Madhya Pradesh
                      Sep 9, 2021
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                      Address: B-87, GAIL, GUNA M.P.

                      Biaora-Bhopal national highway at Sonkacch toll plaza Toilet condition is very bad and water is also not available, I travelled on 08.09.2021.
                      You can the toilet condition any time.
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                        H
                        from Pune, Maharashtra
                        Sep 9, 2021
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                        My vehicle number is MH12TK6519.
                        As per guidelines, Khedshivapur toll plaza is not allowed to charge a toll to MH12 and MH14 vehicles.

                        I have been charged two times even I asked them to not charge any toll because my vehicle is MH12TK6519.

                        Details of toll charged as follows:
                        1) 21 Aug 2021 - total toll 150 Rs
                        2) 7 Sept 2021 - total toll 150 Rs

                        so the question is why are they charging again and again?

                        I want a refund as soon as possible. I gave a written complaint at khedshivapur toll plaza but I did not any reply as of 9 Sept 2021 date.

                        let me know if you need more details. below are my contact details
                        email Id: [protected]@gmail.com
                        Mob No: [protected]

                        Thanks,
                        Harshad.
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                          K
                          Khangar Patel
                          Sep 8, 2021
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                          On sep 6, 2021
                          The extra amount has been debited from my fastag account linked to my vehicle no RJ39GA1988 when I was returned from DOLI toll plaza NH 25
                          For both time the amount was deducted was rupees 110 while the legal charge is rupees 60 for return journey in 24 hours.
                          Below are the details
                          Issuer Debit Transaction for toll fare - 721630896121598874321P - 330078 - Doli toll plaza 110.00
                          06/09/2021 14:04
                          Issuer Debit Transaction for toll fare - 721630917242236427381P - 330078 - Doli toll plaza 110.00

                          Also attached the screenshot
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                            rahul27deshmukh
                            Sep 7, 2021
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                            While going to khed shivapur MIDC for company visit, my vehicle is MH12 RK-8404 pune passing, still why 100rs deducted from fasttag account at Khed shivapur toll plaza on 25th Aug 10.47am. Thanks.
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                              R
                              rajmethi
                              Sep 7, 2021
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                              Address: Rajadhok Toll Plaza, gra - Jaipur Rd, near Doodli and Rajadhok, Doodhli, Rajasthan 303301

                              Sir,
                              Please find enclosed herewith the Toll tax receipt which was illegally levied. The details are as under:
                              Transaction Id :[protected]
                              TC ID : RTC050
                              Toll : Rajadhok, Jaipur
                              Date of Journey : 24.04.2021
                              Vehicle No. RJ14VC0691
                              It is requested to look into the matter and refund the levied amount ₹ 130 unauthorised way on the name of your fastag is not being scanned.

                              Regads
                              Dr. Rajesh Methi
                              [protected]
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                                D
                                Deepsikha160680
                                Sep 7, 2021
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                                Address: MAHARASTRA khed shivapur toll plaza

                                Dear sir
                                My fastag card linked vehicle no OR 14 W 2653 ICICI Bank FASTag linked vehicle no. OR14W2653 had been debited charges manytimes for toll charges with trip number[protected] at khed Shivapur Toll Plaza on[protected].
                                Several times these false charges has done . MY VEHICLE NOT CROSS THAT TILL PLAZA DUE TO MY STATE IS ODISHA NOT MAHARASTRA

                                KINDLY SOLVE MY PROBLEM
                                AND RETURN MY MONEY TO MY FASTAGE ACCOUNT
                                DEEPAK KUMAR MOHAPATRA
                                [protected]
                                [protected]@gmail.com
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                                  V
                                  Vratraj joshi
                                  from Bardoli, Gujarat
                                  Sep 7, 2021
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                                  I was at home on 06 september 2021. Though tolltax was deducted for the car GJ19AF1707 at Dhanukodi toll booth
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                                    V
                                    venkiallur
                                    Sep 7, 2021
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                                    Resolved

                                    Address: 1/1A WEST STREET,ALLUR POST trichy

                                    THIRUVENGADAM
                                    1/1A, WEST STREET
                                    ALLUR POST
                                    ALLUR TRICHY
                                    [protected]@yahoo.com

                                    Accidents often occur on national highways,

                                    Most of the roads have been widened.

                                    Road widening is not just about going fast
                                    In order to realize that to go without congestion.

                                    Road widening is not to go fast but to go without congestion
                                    That the phrase should match

                                    This text should be posted on all toll booths in the respective state language

                                    This text should appear on every toll booth receipt
                                    Sep 18, 2021
                                    Complaint marked as Resolved 
                                    no action for my complaint please advise
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                                      P
                                      from Delhi, Delhi
                                      Sep 6, 2021
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                                      Address: Khed shivapur

                                      My vehicle belong to pune maharashtra and khed shivapur toal is free for me but every time amount debit from my account without showing my fastag
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