National Highways Authority of India [NHAI] Complaints & Reviews

Kindly inform you kalaamb a industrial area and many peoples works in kalaamb industry, peoples daily travelling by two wheelers
many times some peoples pass away in accident reason road condition
so please see the matter and repair the road

I was travelling from Shahapur to Kalwa. The road has been deteriorated at several places. Either they should maintain road or stop collecting unauthorised toll if they do not have capacity to maintain roads. Actually the toll structure is also incorrect. For using just 25 KM of road I am supposed to pay a toll of Rs 120

On NH 352 Near Rewari Haryana and Jhajjar Haryana road condition is not good .
Please fill holes on priority

As per Maharashtra govt announce about toll free travel in Ganeshostav for kokan reigon, i had travelled on 11 th Sept from Pune to Chiplun, there at Anewadi toll they asked for toll tax 140 Rs from Me. Asked about examption the toll fellow said need pass from police. you are aware that from breakthe chain program person can travel within state whithout pass still i need t o pay 140 rs same on 14th sept during return journey also i need to pay 140 Rs. and toll admin spoke ruthlessly.( Mr Sachin-[protected])

Today, on 14/09/2021, at around 5 PM, the toll amount is collected even after showing the police I card from Amoli Chhokarwada toll due to government work.

Hello Officer,

I wanted to inform you that, conditions of road in Mumbai- Agra national highway near kharegaon- Majiwada is unsatisfactory. Roads are filled with potholes, due to which movement of vehicles is slowed down and obstructed leading to heavy Traffic jam. It is causing lot of inconvenience for residents of local areas to travel and use of that road. So its my humble request to repair the road aa early as possible.

Thankyou!

Dear Sir/Mam,
I am a daily travelers from mavikalan to jakhauli on EPE (Eastern peripheral Expressway).
one side m orning 25 rs and return eveaning 15 rs
Total = 40
But twice or thrice in a week in eveaning it deduct 50 rs
total 75 / day .
Can you please explain why i am paying extra from last six months.

Sweage water oozing out from man hole and stagnant on national highway
in Thiruverkadu to Ayapakkam main road . Health issue like DENGUE, TYPHOID, DYSENTRY diseases threatening public. Many road accidents meets on this road daily. Please take necessary step ASAP. and save public lives.

@NHAI_Official It is raining heavily today(14.09.21) at around 9.48 am.when there was a long wait time que in one lane so while lane changing in heavy rains...no staff came to help remove the barricade which needed to be removed in the lane beside to turn the car and change lane..so my driver had to alight in heavy rain and shift the barricade himself..seeing this.the staff held us up saying we cannot remove remove barricade ourselves.I work at a hospital.I'm a doctor...I was getting late .as they unnecessarily started shouting and behaving rudely...5-6 employees in total ..the commotion in turn caused holding up a long queue behind us .They themselves did not want to get out in the rain from their shades...and we're admonising my driver for doing their work!!! Very bad experience at Debra Toll Plaza.Baromail.NH6 West Bengal.please look into the matter.

Sir
Deoli se kota jate h tab kishorpura toll h vha toll to pura liya jaata h par Deoli se kota jate h to road par bahut gadde h or road par jagah jagah gitti padi hui h or jaanvar baithe rahte h road par katav h aap se reqwest h ki yadi pura toll liya jaa rha hai to usse thik b kraya jaye

On 11th Sept 2021 I travel frm shillong to guwahati and while going I was charged 80+80 in cash since I could not recharge my sbi fastag and while returning after around 1 hrs they charge me again 160 in cash plus I got the msg of Rs 80 deducted frm my fastag. So I paid total of Rs 400. Is it the correct charge taken frm me and moreover if balance was not there in fastag then why Rs 80 was deducted.pls resolve the matter

This is regarding the toll plaza at Kachkoot on Srinagar Banihal expressway run by Ranchor Infra Dev p Ltd. This toll plaza keeps asking me to recharge my FASTtag account most of the times that I travel on this road. They charge me double the amount, and when I bring this to the notice of my bank, they inform me that my FASTtag account has balance. This happened yesterday also and I informed the staff there that I had recharged my account with Rs 600. And it would not be possible for me to have nothing in my account. They misbehaved with me. And this is usually what they do. They gang up in groups of four or five. I suspect that some sort of corruption is taking place at this toll booth. My bank informed me that my account had balance yesterday. I am going to change my FASTtag and opt for some other bank but I am not sure that this sort of behaviour won't be repeated at this toll booth. My ticket number is [protected] and it was generated at 15:11:59 on 12th September, 2021.

Hi Sir,

My money got deducted from my fast tag and also they charged 200rs manually.
HDFC Bank FastTag deducted: Rs 105 for Vehicle No: KA03NF0128 at: Pundag on:[protected]T17:38:25 Wallet: [protected] Bal: Rs 1422.87

SV PURAM Toll Road (TIRUPATI - TIRUTANI) TOLL ROAD IS HORRIBLE.
The above mentioned toll road is horrible in its own way, I would like to highlight the case as I am a frequent traveller in this way. From last 2 to 3 years the road with potholes are not sorted out and not rectified.
Please take the necessary action on the same.

As per the above subject, i have traveled from Karjan toll Naka on 12 Sept 2021, and my first toll deduction ar morning 8;45 hrs is a105 rupes, I return on the same date at 13 10 hrs from the same toll Naka and again second time deduction 50 rupees again so my total deductions from my account are 155 Rupes but now a rate of return is 145 rs so my 15 rupees more deduction by this Toll Naka.

This is a complaint on the money swindling in the toll gates maintained by L & T, Coimbatore in the Salem - Kochi highway. The toll fare is ₹45 (17 +28), but every other time the deduction is ₹90 which is double the amount. I am a daily commuter who cross these toll gates twice a day and they must have taken thousands of rupees from me now. Every time I raise this issue with the toll counter staff, they ask me to speak to the officer. I have to park my car on the highway and meet the person concerned after a wait to lodge my complaint, which I did three times at least. I was told that money will be returned to my Paytm account and I was reimbursed only for the two times I was double deducted. I was double deducted at least 15 times this year alone.

Very unprofessional response if the complaint is taken to the toll office. Rude staff and pathetic service. Hopeless maintenance. I request you to please kindly intervene and take necessary action and to stop such swindling in the future.

Thanks and Regards

Sir,
My car no is . UP 65 Ed 6530
I was travelling from varanasi to sitamari.
Details and timing of my journey are as per quoted below:
"SBI FASTag Acc ending with 56C00 VRN: S00438021 debited Rs.190 Toll Charges at Lalanagar Toll Plaza on 12-Sep-2021 03:12:01 PM Bal Rs.545"
You can verify it from the cctv footage .
I reversed my car from a lane after waiting, then again waited for a long time ...
After not getting response i went around the counter for queries ... a boy / man came in a threatening tone ...
They again said go to another lane along with the threatening.
According to my tis experience i would suggest that our old system of offline system was better .
It was disgusting and disappointing behaviour.
Is it ok ? that we are paying still getting threatened as if we are asking for favours from them ...
I request you to take some serious actions ...
May be it could become an example for their further actions.

Due to malfunction of the fast tag reading machine I was charged doubly.they said that there is no balance in my fast tag despite me assuring that it has enough balance
I was charged with a ticket
Money was also deducted from my fast tag account

Everytime I cross this toll to much delay hear

Toll tax collected at Kelwad toll on Chindwara road Maharashtra is collecting Rs70/- each for to and fro return journey within 12 hours. That is Rs70/- + Rs70/-. On contrary the return journey ticket must be less. This is cheating.The fastag snapshot with transaction ID is attached.
Further on fastag website the charges shown are Rs65/-.
Please do needful to adjust correct toll tax and return extra deducted amount.