National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir/Madam

I purchased my fastag from Airtel and airtel connected it with their Airtel wallet my mobile number [protected]. On 17th March 2021 I was unable to recharge my airtel wallet for fastag while I was travelling to mumbai from pune . I approached airtel store but still they do not resolved my problem since march and since then I have mailed them several times but no resolution provided from Airtel.

I have called on 1033 for the same issue but they advised to get it resolved from Airtel.

You are requested to kindly remove my fastag attached to MH12RT2915. It will enable me to get new fastag.

Thanks & Regards
Bhojesh Nirapure
Mobile no. [protected]
Vehicle no. MH12RT2915

I am travelling from kanpur to lucknow on 22nd August 2021 and it take almost one hour to pass from toll plaza at nawabganj irrespective of fasttag is there in the car how 1 hour will be considered as I am travelling with a kid. Toll charged double amount if fasttag is not there so what's the use of fasttag if it take 1 hour to pass toll plaza?What if someone is travelling with old person, kids, not feeling well? This is not good please take this into consideration that why it happened and who is responsible and why we suffer with time, money and health?

On 19th August my Vehicle was stopped at Talegaon Toll Plaza on pune to Mumbai Road. The person at Toll plaza informed that my FastTag showing insufficient balance and collected cash Rs.270 from me. And after half hour I received message from my bank that toll Rs.270 deducted from my account.
My Vehicle number is MH10 BM 3170
PLZ CHK AND DO THE NEEDFUL TO REVERSE MY TOLL AMOUNT TO MY ACCOUNT.

MAKARAND KHARE
[protected]
[protected]@gmail.com

महोदय, दिनांक 17 अगस्त 2021 को मेरे वाहन RJ01 CC 4234 को खेड़ी गुलाबपुरा जिला भीलवाड़ा (राजस्थान) टोल प्लाजा पर सुबह करीब 15 मिनट ििइंतजार कराया गया। मेरे वाहन के आगे ट्रक का फास्टैग क्लियर नहीं हो रहा था।
ऐसे में मुझे बेवजह परेशान होना पड़ा। नियम है कि 10 सेकंड से अधिक विलम्ब कराने पर टोल फ्री किया जाए जबकि मुझे करीब 15 मिनट वेट कराया गया और टोल राशि 75 रुपए फास्टैग के जरिए काट ली गई।
कृपया मुझे उपरोक्त राशि वापस दिलाने और सम्बन्धित टोल प्लाजा के खिलाफ कार्रवाई कर मुझे अवगत कराएं

Today deduction of Rs 600 done at Toll-ALEP Main Plaza vide Txn ID[protected]. Why so much amount deducted despite balance of required toll amount was available in fast tag wallet?
Please provide details for so high deduction. You are also requested to refund excess amount charged.

Huge traffic jams at Mahuvan Toll Plaza(Agra-Delhi NH) due to faulty equipment installed at lane No 2. The automatic fast tag card reading system was not working properly and caused a huge traffic jam. It took us 20 mins to cross the toll booth. The toll collector was sitting outside the booth and was ignorant to the situation. I asked him to collect the toll with the help of hand held machine but he started yelling and abusing. His name was Ganga. I asked him to exempt the vehicle without collecting any toll as it had been over 20 minutes and more than 100 meters of que had been formed. He instead started threatening me with dire consequences. After all this fuss 110 rupees were deducted from my fast tag card with the hand held toll collection machine.

I request that my 110 rupees toll be refunded to me as it was collected illegally against the order passed by NHAI and the que was more than 100 meters.

Sir, me 19 -8-21 ko gwalior se morena gya tha or mere fasttag se return journey par bhi
140 rs toll tax debit kar liya .. jo ki return journey par mere acc. se 105 rs debit hone the

Respected sir, i want to inform you that there is lots of carelessness on NH44 Operations & Maintence (99.000 to 387.100) by your route patrolling team. They parked their route patrolling vehicle under flyover ambala cantt most of time .They refused to give safety to breakdown vehicles if their are not taking toeing vehicle by route patroling reference. And if any vehicle in emerygency ask them for help they rudely says tht its not our duty,...

More than 2 min. in line .
They didn't follow rule .
More than 10sec. No toll has to pay according to rule
I was in line more than 3 minutes why they are taking toll
Plz case file against them

We traveled from Yamuna express way on 22nd August we were asked to pay in cash at the entry point agra an amount of 415 till jewar, but as we crossed mathura toll plaza an amount of 155 got deducted from Fastag account and again at Jewar an amount of 120 got deducted from our Fastag account.

So we request the refund the extra amount of 275 and correct this error as soon as possible as it will be impacting masses

From: Rajadhani Hypermart
Sent: 11 April 2021 19:06
To: [protected]@nhai.org
Cc: saji.[protected]@yahoo.com; 'Rajadhani Hypermart, Neduvathoor - Kottarakkara'
Subject: Public safety, business interruption and damages for the past 2+ months due to lack of progress with Road Works in front of our shop in Neduvathoor, Kottarakkara.
Importance: High
[protected][protected][protected][protected][protected]------

Respected Sir,

I am writing to address a very critical issue that is causing problems with public safety, business interruption and damages to us for the past 2 months. We are a small shop (supermarket) operating in Neduvathoor, Kottarakkara, Kerala and the NH road works initiated by the concerned contractor was on going for the past 2-3 months which is causing big damage to our shop as we are situated on the road side.

We have been chasing the contractor for completing the work unfortunately there is no sign of getting the work completed as they are saying that there is some approval pending to complete the balance work in front our shop (interlock, concrete etc.)

Our shop was flooded twice last time due to Rain water and mud came into our shop as the contractor blocked the road side with oil. Currently there is pit developed in front of the shop due to which our customers are not able to approach our shop safely and they started going away from our shop.

Google Map Location : https://g.page/Rajadhani-Hypermart?share
Also attaching photos for your reference.

There were many accidents reported in the past couple of months due to this problem as two wheelers are not able to maneuver their vehicles due to the pit and road side access (in and out).

We kindly request your attention to this matter and we hope you will be able to expedite the balance work at the earliest which will save people’s lives.

Thanking you,

General Manager
Rajadhani Hypermart
Opp: IOC Petrol Pump, Neduvathoor,
Kottarakkara, Kollam (District), Kerala – India - 691505
Phone +[protected] / +[protected]

I have LMV car..Fastag charges cut for kobadi toll booth evdn my car is parked at my home... It happens many times.. I did complaint everytime but no response from customer care.. Please do needdul

Toll collecting from local people, i have fastag sticker balance was 80 rs but gate was not opened. i shown local address froof also that people not allowed to go out. then i asked double side then also they said single only will give. i paid 80 rs for u turn even though i am local people.

Toll place- Hosakote, Bangalore rural-561124

Vehicle no HR 29 AF 1466 on Chhajasi toll plaza time05:38am(130rs)and return journey at08:56am(65rs)

My vehicle wait in thoppur toll via Dharmapuri to salem between 12.08 am to 12.18 am. Due to the very poor delayed service by the toll workers nearly I wasted my half n hour journey time, also very frequently the employees in this toll very lethargic and irrespective to the toll payer, please do the needful action against thier irrespective attitude towards the public.

At kozhinjiipatti plaza(Troll charge) amount of 60 was debited at 16:47:19 from airtel fast tag and 60 was debited at 16:49:12 from Equitas Bank. This payment was done for the same number/vehicle.(Date-22/08/21)

Resolution - to credit back an amount of 60 from any one of the banks.

Sir, We made fastag wallet recharge of axis bank wallet id:[protected] for Rs 2000 three times on[protected] one from axis bank account no: [protected] and two from Bank of Baroda account no [protected]. The recharge done through axis bank account is successful on the same day. And the two Rs.2000 recharge made through Bank of Baroda has credited in fastag account on[protected]. The remaining fastag recharge is unsuccessful nor refund is received till date. When raised complaint in Bank of Baroda it is been rejected saying goods/services provided. Inspite of repeated follow up with axis bank i am yet to receive the refund.

Sir /madam we travel in swift desire 20/08/21 DL1RT9731 toll employee near rajokri toll plaza demand money for us threat misbehave and says you never cross this nha viechle driver is from kerela he is new in ncr area he show his license toll employee take out the key and demand 1100 rs why he demand money for us we are passenger this thing many passengers face and get tensioned because toll people behavior threat full and they try to make money with passenger what is going on NHA 8 kindly set discipline and make manner in NHA they not show his identity but put toll symbol jacket one of other toll employee try to tell him talk in manner after that we travel and cross the toll plaza kindly take action regarding this
Thanks and regard

Dear sir,

We are paying 70 Inr per 60 kms from bangalore Hubli in NH4. for each 60 kms 20 kms Road is under construction and full of potholes. For example Tumkur bypass approx 10 kms full deterioted even then we are paying full fee by spoiling our vehicles.
Kindly look into this issue and provide solutions.

Regards,
Suresha E

I would like to inform you that despite of collecting toll charges from Fast Tag, this toll plaza collected tolls in cash as in cash transactions they don't refund change. They also cheated the customers. Today morning I am going to bareilly and at 11:53 AM I paid the to and from (Return Journey) toll charges in cash the copy of receipt is enclosed for your reference and as I forget some of my valuable item at friends house, due to which...