National Highways Authority of India [NHAI] Complaints & Reviews

Sir
Coming to Delhi by Car (DL3CCG1339) on 22.08.21, I faced a huge traffic at Toll plaza, Chhajarsi, Pilakhuwa, UP around 6.25pm. There was no sufficient arrangement to manage the traffic. some vehicles were seen to change their lane to enter in other lane, creating a panic situation to others. Therefore, It took more than 10 minutes to cross the toll plaza and full amount was charged through fastag. As per received sms, it was trip number [protected].
it is a kind request to refund my payment deducted against the guidelines of NHAI regarding exemption if waiting time exceeds.
Regards
Rajni Bharti
[protected]@rediffmail.com
[protected]

The road construction of NH 7 highway from Adilabad to hinganghat is very bad. But NHAI is still collecting toll without repairing the same. Kindly take some strict action.

We are go to Sangamner.
Deductions of toll 3 time
Enclosed following massage from toll naka

1-Rs 45.00 deducted for Toll Charges at Hiwargaon pavasa (MH14FM4638), txn ID 0010012109011401116557 on 01-Sep-2021 01:56:31 PM. FASTag balance Rs.214.50 -IHMCL

2-Rs 45.00 deducted for Toll Charges at Chalakwadi ?toll plaza (MH14FM4638), txn ID 0010002109011418236932 on 01-Sep-2021 10:23:21 AM. FASTag balance Rs.169.50 -IHMCL

3-Rs 45.00 deducted for Toll Charges at Chalakwadi ?toll plaza (MH14FM4638), txn ID 0010012109011526144561 on 01-Sep-2021 07:50:47 AM. FASTag balance Rs.124.50 -IHMCL

4-Rs 37.00 deducted for Toll Charges at Rajgurunagar Toll Plaza (MH14FM4638), txn ID 0010002109011910236640 on 01-Sep-2021 05:38:46 PM. FASTag balance Rs.87.50 -IHMCL

It is not possible 3time cross CHALAKEWDI cross from Chakan. Pune
Now I am requesting to you return my extra deductions & also enquiry why deductions to extra payment.

Thanks & regards

Pratap Kudale
(MH14FM4638)

ON[protected] at Chokkenahalli Tumkur Karnataka Toll Gate has deducted Rs 20/-on my car Alto Reg no KA05MD6322.
Order ID[protected]
Vehicle Reg no: KA05MD6322
Toll crossed on 23 July 2021, 03:45 PM
Money deducted on: 24 July 2021, 03:45 PM
Fastag ID:34161FA820328E4010FC7060
I am residing in Mangalore and my car never been out of station since long time.
Toll Gate wrongly deduced toll for my car.
Please look into the matter and rectify any false, and return my deducted amount to my Fastag account back.
Pradeep Kumar Parammel
Mangalore
[protected]

NH-39 Rewa There is no construction of drain in NH-39 in Gadaria village of Madhya Pradesh, due to which serious flood problem has arisen in our village.

Sir,
On 30-08-21, we passed through Kalaparru toll plaza near Eluru on Vijayawada - Visakhapatnam national highway, Andhra Pradesh. There is a long que & it took 15 minutes to pass it. Meaning of Fastag is clearly inappropriate, at least here. It is not first time, everyone knows it. What is the problem, nobody understands. If you question them, you will get a rude reply from staff. This one toll plaza is different from other toll plazas. Just imagine, the delay here made a snacks market here. Passengers think that management of this toll plaza get money from hawkers of mobile snack market and make this delay for money. Surprisingly you won't get delayed in any of the toll plazas in this route & you won't find mobile snack markets also.

I like to bring to your notice, about another toll plaza near Dachepalli, in Addanki - Narketpalli highway, Andhra Pradesh. Government Of India has taken a policy for Fastag, If you don't have fastag you should pay double the amount. What is the policy, if the toll plaza doesn't have fastag ? Surprisingly, this toll plaza didn't have fastag. They are still collecting cash in this toll plaza.

We request you to take necessary action on both the toll plazas for the convinience of travellers
Thank you

Today I used Kherki toll plaza to visit someone in Maneshar and return back in 22 minutes and the toll charges Rs 70 rupees two times up and down a total of Rs 140.

Why do they charge both way toll charges if I am returning in only half an hour?

As per government order vehicels from pune and Pimpri Chinchwad are exempted to pay toll at the khed shivapur toll plaza. Still the amount was auto deducted from my fastag account. Two separate lanes were to be created for this purpose for the order dated February 2020 but it has now been more than a year that the orders have not been executed. Also the toll amount has been increased without the road being completed.
It's been more than 10 years and the contractor has still not completed the road development. The toll that has been charged is exhorbitant for the quality of roads. Some stretch of the road is filled with potholes anday cause major accidents.

On the morning of Aug 13th, as we were driving from Mangalore to Udupi, in our Skoda Rapid( KA 19 MG 8938), somewhere after Padubidri, a stone from the grass cutting work being done on the divider hit our windshield which resulted in a huge crack.

On checking with Skoda service, we were told the windshield needs to be replaced. This costs Rs. 10, 000.

Please consider this case and compensate our loss.

Also, it's a sincere request to have a shield around the machine during grass cutting. Else, this may lead to loss of eye sight or even death in case of 2-wheelers.

1. As per NHAI guidelines, I have applied for the issue of FasTAG to Armed Forces Personnel on 12 March 2021. My application Number is RO-GAN[protected]. The online screenshot is also been attached herewith for your verification.

2. It has already been more than 5 months but I’ve not been issued with a FasTAG yet. A personal visit to the RO office, Gandhinagar, has elicited no response from them. It was even advised to seek redressal of grievance, on the said matter, through online mode only. Therefore your intervention is kindly solicited in this matter.

3. You are kindly requested to issue appropriate instructions to the concerned RO and expedite the issue of FasTAG since it is now been made mandatory as per the Motor Vehicle Act in vogue.

Deepto Roy

REMINDER 1
Sir, I, Aparna Dabak tried to purchase online Monthly Pass for my vehicle no. MH04 HM 6308 on 1st August 2021. The Customer Receipt showed Rs 0. 00. The Monthly pass was also not generated but amount of Rs. 1248. 26 was debited from my Bank Account. Its already 10 days past and the amount is still not getting reflected back in my account

We poor road...very very low maintenance road ... major accidents taking place of poor road and poor lighting...but collectiing toll amount regularly...

On 28/08/21 while i was coming back from sealink (Vehicle no. MH 01 CT 5586) I entered the fasttag lane the toll guys started harassing and arguing with Mrs. Pinal Jain and forced her to pay Rs. 170 for a single jouney return ticket. Whereas the single journey return ticket cost around Rs. 85. My fasttag account had a balance of Rs.286 ( Registered Mobile No. [protected]) still the guys started arguing saying the minimum balance should be Rs.500 and all. Whereas no where this rule is mentioned. Fasttag allows its user to recharge from min. 100- 1000. Fraud has been done and wrong charges are levied I request you to kindly credit the additional charges to my fasttag account at the earliest or i will forced to take an action. Chainage No. 1/745

My car no is GJ 16 CS 6370 at Mandva (Narmada River Bridge) Toll free for GJ 16 registration car. But every time when we pass from this toll tax amt deducted from account of Fasttag. on dt. 30/8/21 also deducted please refund the same.

Date : 18/08/2021 Time : 12.05 PM
Client Number : L45100TG2006PLC052146
Description : On 18 Aug 2021 at 12.05 PM, I was going from Dewas to Indore by Maruti ALTO LX car (MP-09 CD 3144), In toll plaza my toll tax had been deducted from fast tag card, in that toll plaza gate was stand wrong side(Left side), when I was crossing toll plaza after open the gate that gate was suddenly get down and my car front glass has been broken and a big scratch has arise in my left side of car. I complained to toll tax manager but he did not cooperate me and some other employee threaten me but after a big hot discussion with four employee of toll plaza, I submitted an offline complain and complain receipt no is 312. but still I have not get any response from their side.
I had also checked video recording of that time and in recording whole incidence is being clearly shown.
So I request to you that please solve this issue and pay the repair charges of my car.

This is to inform you that during the tarring of NH vehicles were diverted through service roads at Karukutty. Also all the tarring machines were parked near the service road.

Due to this service road got damaged and not able to travel. There are 3 spots within 50m

I had follow up this issue since May 2021 and only some gravel mix has been put to potholes, after a rain it also got worse than the earlier

I personally fall down in the pothole got hospitalized

The FASTag scanner & the behaviour of the staff at the Bellur Cross - Kunigal toll booth is too bad. It's unacceptable behaviour from the staff. There is always a huge queue at the toll booth & no one responds to the queries. I think the entire Booth needs to be renovated as soon as possible & maintain Good travel satisfaction

Respected,

Sir/Madam

Today I was driving from NAJANGUD to MYSORE through NH 150A and I came across toll plaza 'K N Huindy' @ 08:15 PM and I paid 25 toll charge after that I have noticed that they have also deducted the amount from fastag this shows the robbery of the poor citizens and today I was the victim.
I have attached the related documents below, please consider this and give me the justice.

Note:
In FASTAG they have mentioned my chassis name instead of Registration number so I have sent RC screenshot having my chassis and Reg No.

Thankyou.

My vehicle number is MH12TN0796. I travelled thru Khed Shivapur tollgate on NH4 - Pune Satara road on 25.08.2021 and 30.8.2021. As per law, vehicles registered in Pune and Pimpri Chinchwad bearing registration numbers MH12 & MH14 are EXPEMPTED at this tollgate from paying toll. However, toll is collected automatically from all the vehicles, fitted with FASTAG which is ill-legal Same happened with me and I had to pay toll of Rs.100 on 25th and 30th August 2021, under Trip number[protected] and[protected] resp. I now request you to refund me this amount of Rs 100*2 = Rs. 200 urgently and oblige.
I HAVE ENCLOSED THE SCREENSHOTS OF THE SMS'S RECEIVED FROM IDFC BANK ABOUT TOLL AMOUNT DEDUCTION ON 25th AND 30th Aug 21.

My name is Deepak(Mob:[protected]) (E-mail: [protected]@gmail.com) from Attur, Salem dist, Tamilnadu. I was travelling from Chengalpattu to Mahabalipuram I get a toll plaza in Poonjeri before reaching Mahabalipuram (ECR road). The person said fastag and receipt machine is not working because of maintenance. I was in emergency so paid the amount without any receipts. After that I got deducted through fastag also. I was feeling bad with these kind of forgeries held on this toll plaza. I paid twice through fastag and cash. I request you to take action on the person who allowed me first one way, he done all the tackles. And refund the money of Rs.50 I paid to that person. Waiting for your response at the earliest. And I would like to know I discussed this thing with your customer care helpline person, but he didn't give any proper response and he ended the call while I was in call. All the correspondence done in above mentioned mobile number for your information.