National Highways Authority of India [NHAI] Complaints & Reviews

Today I travelled from Aurangabad (MH) to Chalisgaon. Rs. 90 toll was deducted from my fastag instead of Rs. 45. Following is the sms received for your ref.

Paid Rs 90.0 toll for MH20EE0354 at Hatnoor Toll on 16 Aug 2021, 04:17 PM. TxnId: 0010012108161628191681.Updated Paytm Bal: Paytm Wallet- Rs 721.13.

You are requested to refund Rs. 45.

Thanks & Regards
Sachin Nikam...

There is an unauthorised toll collection being done between Arkalgud and Hassan in the Hassan district of Karnataka....

Dear sir today I recieved a message on my phone number [protected] about deduction of Rs.95/- toll from my fastag for my car no DL9CAM-5750. I was in my office at rohini delhi with my car parked outside and did not go to any highway today. Clearly it's some kind of malfunction or someone is doing some mischief. Kindly look into the problem for not only reversing the charge but also for saving the system from bigger problems. Waiting for ur...

I am Nishanth S residing at Pudukkottai, Today 16/08/2021 while i visited lembalakudi, Pudukkottai, TN.NH226 toll plaza to acquire monthly pass.Mr.Kaja mahideen who addressed himself as the manager of that toll plaza was playing BGMI Mobile game without even looking at me for the service i was asking for.While i tried to point him over his mistake of playing mobile games during work hour, he showed very annoying and rude behaviour and asked...

Sir I am rushabh shastri from gujarat and at present I am in Rajasthan now in Rajasthan state highway not accept fastag why I don't know so please check and give me reply. Company name shiv puja const. Pvt.ltd....

This is about an employee's misbehavior who used abusive language today on 16th August 2021 morning. I asked about the time limit for waiting in the queue at the toll plaza on which the employee used abusive language. I have no recording or any proof as such and I was in hurry so I ignored the matter.
It the first toll plaza on NH30 at Ronahi between Ayodhya and Lucknow highway.
This is not the first time when these guys have...

Hi
I had sufficient balance on my fast tag for my car DL 8CAT 7030 and on date 15.08.2021 the attended cheated saying your fast tag not working and asked to pay manually. I paid manually but he added additional fee of non fasttag car n charged me 220 rs. the fast tag of my car is active and on 15.08.2021 at another toll plaza it worked n money diducted. I m attaching screen shot of payment receipt in which I was over charged by sar...

Hi,

Today I have paid toll charges at Chhajarsi Fee Plaza at NH-9 in Cash of Rs. 260.00 Ticket Number is 1515719. And at that time Rs. 130 is deducted from my account. Requesting you please refund excess payment.

Regards
Raju Kumar Kushwaha
[protected]
[protected]@gmail.com...

Registered vehicle number: KL10BF7014
Fastag registration mobile number: [protected]
Travel range: palakkad to podanur.
Number of toll booths: 2
Total number of debits occured: 3
Extra debited money: ₹17
Claiming booth name: pollachi Cochin toll plaza
Claiming time: 20:07...

Khed shiivapur toll plaza near Pune on NH-4 is expected for MH12 and MH14 registration vehicle.
I was traveling from this toll plaza with my vehicle with registration no MH12TK2168 and I got charged here which is totally invalid and this happen twise on 13 and 15 of August.
I have attached screenshot of message I
Received from bank for toll deduction.

I hope some action will be taken soon to resolve this...

Sir,
At Raikal toll plaza on Bangalore highway, operator make me to wait in queue for more than 10 minutes unnecessary. When I quote NHAI order of 10 sec waiting rule, they simply ignored and behaved very rude. I have proof of video recording also, that I will share to you if required and I will share to ministry also. Plz order to refund toll charges back and take necessary action against these cheaters....

Dear sir,
Manesar toll plaza improperly charged penalty of Rs 140.00 for my vehicle registration no. HR20X9283 stating that my FASTag account is inactive. Whereas my FASTag A/c has been active and debited with INR 70 for transaction, Vehicle no. HR20X9283 at Toll Manesar Toll Plaza on[protected]T11:11:02. The employee sitting on counter was cunning type and was not listening to me. Since there were other vehicles behind me, I paid...

Kherki Daula toll plaza cameras unable to read fast tag and charged twice in cash. I was unable to understand why I should pay double and face difficulty when toll plaza has issue in their system. I spoke at control room as well but didn’t find anyone supportive. This was a huge amount of harassment and customer disappointment. Even the staff doesn’t know how to speak with customers....

Dear sir/ madam
As I have all my adress proof like adharcard driving licence are in my hometown but my car is in KA registration, they are forcing me to pay the toll fee
As the toll plaza only built infront of home town . No where I am using the toll road means why I have to pay. No other road to go to my home . need clarification can I walk to cross the toll plaza by parking the car 1km before the home....

Toll plaza in Morena (MP) is really pathetic service it take lot of time scanning fast tag and its automated barrier hit our car and it get scratches and dent this is the worst experience and facilities we are getting after paying taxes. Please file a complaint against this and refund my money for this passing and get it fixed.

Uma Shankar Sharma
Vehicle no. HR29AT2305...

My complaint is village Rahmatpur Ahtmal Chak 137 Khasra No. 214/215 and the metering of our land was done by the National Highway team by the special land superintendent, Haridwar, in which Manoj Verma did illegal construction work on the highway's government property very fast. National Highway team has given notice to Manoj Verma on 13/07/2021 and Roorkee Development Authority has also given notice dated 12/07/2021, so illegal construction...

National highway 66 kerala stretch from Harippad to Oachira road is at its worst condition. Full of deep wide holes.
Its very difficult to drive even at day time....

I travelled in the morning that time 95 Rs deducted and same amount deducted from my wallet when I travelled back within 24 hours. Please take an appropriate action and resolve it at the earliest....

I was traveling from Kolkata to Kharagpur by road on 13/09/2021 and was stuck at dhulagari toll plaza. After waiting for more than 20 minutes at lane we were informed that servers are not working. They asked to pay us using cash. When I protest and informed them about maximum waiting time rule, they forced us to pay else they will hold us there till I pay in cash. I was with my family with two little kids, so I couldn't stand up there but...

My swift car number GJ04DN4411 passed at Kobdi toll plaza date12The Aug 2021, toll Plaza charged both time 40/- Rs toll in fast tage within 24 hours......