National Highways Authority of India [NHAI] Complaints & Reviews

Toll plaza charged double fare due to non detected by your camera of fastag sticker, however fastag balance was sufficient.
Please check attached toll plaza slip.
Please check the balance for MH31EU2500 Vehicle

I want to know whether there is any provision which directs that one (1) lane of the toll plaza should be reserved permanently for the VIP traffic and when there is no VIP movement such lane should be barricaded. This incident happened with me when i was travelling from Gorakhpur to Basti, at Mandawnagar Toll Plaza one lane was barricaded while the light on top of that lane was flashing green. I went to the guard and asked as to why the lane is closed when even the green light for that particular lane was on. He answered that this lane is permanently reserved for VIP movement and normal traffic is not allowed on this lane. I further requested him to allow me to pass through this lane as there was line on adjacent lanes and i even said that i will only pass the toll after the payment of applicable toll tax but to this got very rude and said that no one is allowed to pass through this lane and only VIP's are supposed to use this lane. In this regard I seek an answer whether there is any provision or directive that entitles the management of the toll plaza to shut one lane of the plaza for normal traffic. Awaiting your early reply. Thanking You

Bhavnager somnath haiway per kobdi tall buth per tall tax chalu he lekin road abhi tak pura nai huva he. Road pura na karo to app service road pe thoda repair karvado please . Ambulance or imargance vehicles ko bahot problem ho rahahe.
Please improve your work...

As I travelled in Chikkodi to Maharashtra NH 48 on few days back, but here I found they collect the amount from each and every Vehicle owner. They consumed more time and I feel they collected more amount compare to fast tag. Earlier u were strictly instructed owners of vechicle fast tag is mandatory. What about NH 48, .. hope you are doing favourable us as soon as possible.. thank u

09/aug/2021 i had crossed 11.31am id no[protected]-[protected]
10/aug/2021 again crossed 08.50am id no[protected]-[protected]
within 24 hours they charged 2 times

A truck is not having fastag and the toll authority is taking a long time in asking him to rechatge fast tag keeping beside other vehicles to wait for 30 mins over

Dear Sir,
I’m Amit Kumar today I have go to Varanasi some official work throw Yamuna Expressway. The issue on toll Jaypee Infratech Ltd. Sector-128 noida U.P ( S.C.09) Mathura toll plaza ( KM 95+200) in this toll some technical issue in the system I’m waiting more then 20 minutes and I have fasteg on my car but toll employee refuse to fasteg due to technical issue and he was taking us to cash amount of Rs.155 the Lane ID - NA02 and toll collector . TC40179.
In this matter as per NHAI new guideline he was not taking any amount regarding this if vehicle waiting more then 10 second. If fasteg penalise us if we have no balance in our fasteg so why not penalise fasteg if they are not given us a good service.
Your immediate action has been very much appreciate.
Jai Hind
Amit Kumar
[protected]
Vasant Kunj, Delhi

Dear NHAI Authority
Mostly Highway Lights not working so please resolve. Moslty agroha nad Dhanger vil lights always off ao please solution thia

ICICI Bank FASTag Account linked to VRN MAT632129LPNJ8764 has been debited with Rs 290.00 for dispute on trip number [protected] on[protected]:15:58.
I have notice that other vahicle caused problem which is in front of mine.
Your roll plaza raised dispute wrong.

What your team is working??

Date:[protected]
To the Officer, NHAI.
Toll Plaza Kherki Dhaula
Gurugram:
This is to bring into your kind attention that the Boom Barrier at Kherki Dhaula toll plaza had hit the roof of my car bearing Registration no-HR-26-DD-3422 dated[protected].
The complaint to the NHAI help line no-1033 was lodged immediately after the incident vide complaint no. 4013946 dated[protected], time 2.25 PM.
I even personally visited the Millennium Toll Plaza office at Vill : kherki Dhaula. The video of the incident was witnessed and complaint was filed and acknowledge by your officer, copy of the complaint with serial no- 339 dated[protected], is attached with this letter.
Also, for your records, the toll tag of this car was active and had adequate balance, when the boom barrier accidentally hit my car.
Since then I am continuously calling to the PRO, on the given Mobile no- as stated under but no use and I have not received any single response or assistance till date:
· [protected] called on the given no at 11- AM- mobile no[protected]. No response.
· [protected] spoken to Mr. Mata parsad on mobile - no[protected]. No response.
· [protected] called Bhim singh on mobile no[protected], at 12-10 PM, no response.
· [protected] called Mr. Satish Chander on his mobile no[protected], the mobile was switched off.
· [protected] spoken to Sunder Kumar on his given mobile no[protected], he referred another Moble no of Mr. Tek chand.
· [protected] spoken to Mr. Tek chand on his mobile no[protected] at 12-20 PM. He ask me to call again the next day.
· [protected] call Mr. Tek Chand again as he asked on his mobile no[protected] at 11-AM. He again asked to call the next day.
· [protected] called Mr. Tek chand yet again on his mobile no[protected] at 12-07 PM, he left a text message saying he will call back, but not one call has been received till date.
· [protected] called to Mr. Tek chand on his mobile no[protected] at 12-07 PM, a text message was received from him that he will call back, but he never reverted back at all.
· [protected] tried calling Tek chand numerous time, but no answer.
I have been chasing and rigorously following up with all the concerned officials and not one person has gotten back to me. It is really nerve wrecking to seek assistance from all of the above mentioned officials and yet no assistance till date.
You are requested by this email to get my car repaired at the earliest by the damage that has been done at the Toll gate, failing which a legal action shall be taken against Toll plaza authority.

Thanking you.
Ranjeet Mehra
H.No-1614, HBC, Sector 10- Gurguram
Mobile no-[protected].

I had HDFC Bank, On 13 August 2021 The same is SCANNED at VASHI - NE MUMBAI TOLL PLAZA and they allowed me travel further. AT Mumbai Pune Express way - khalapur toll plaza, pune solapur PATAS Toll plaza – Km65.25 NH65, SARDEWADI toll Plaza Km 145.65 NH65 - on both time it showed blacklisted or insufficient balance, I shoed my balance of Rs.2600/- still the denied the same and charge me double. There was no one at NHAI office and 1033 Number was also not working, I faced lots of trouble and paid double money .If NHAI is unable to scan the authorized fastag and check balance then they can allow person with regular toll and how i am going to get back my extra paid money without my fault

Every time I visit from mathura to agra .they used to deduct money from my fastag but on returning they used to tell me that my fastag is blacklist ..but I have sufficient amount in my fastag wallet .due to scam of this toll I am facing this issue

I bought HDFC Fastag on 15.Jan 2021 and recharged about Rs.800. Even after 7months still my Fastag is not working at All Toll Booth.
Today I traveled from Bangalore to Channarayapatna (Hassan) by paying double charges of Rs.90 instead of Rs.45 just because of HDFC carelessness.

When I purchased Fastag, customer care executive guided me just affix on windshield of car and tag will be activated before reaching me.

On 25.07.2021, I'm travelling up n down to Nasik - Igatpuri - Nasik. I have been charged ₹.120/- @ 3:32 p.m. and again ₹.120/- @ 06: 45 pm, for a journey done on same day within 24 hours. (MH12MB6704)
Complaint raised on 25.07.2021.

1. "Paid Rs 120.0 toll for MH12MB6704 at Ghoti on 25 Jul 2021, 03:32 PM. TxnId: 0010012107251540345026."

2. "Paid Rs 120.0 toll for MH12MB6704 at Ghoti on 25 Jul 2021, 06:45 PM. TxnId: 0010012107252049047980."

No Communication reply and solution received.

YET NO COMMUNICATION RECEIVED...

*This is Reminder-3*

Inspite of having balance in my fastag the plaza at Sathbhaiya, Naxalbari, Dist:Darjeeling claimed that I have no balance. When I showed him the balance then he asked for cash but did not give me any bill. He charged me Rs. 55/- in cash. I suspect corruption on the part toll plaza employee.

I leave in pcmc Talegaon area, then why toll plazza deduct my amount.
Also I don't use fast-track lane.
I was use free lane.

Paid Rs 40.0 toll for MH14HQ7977 at Dehuroad on 16 Aug 2021, 05:54 PM. TxnId: 0100001459079158707596.

On 15 August 2021 i crossed Thandi Khui toll plaza jammu oat 12: 30 PM and 70 Rs deducted from my NHAI wallet Fastag registered with vehicle No. JK02BN4687 which is correct but when i return back on same day at around 5:10 PM again Rs 70 deducted instead of RS. 35 from my fastag which is wrong.

Kindly refund the extra deduction.

Birender Kumar
[protected]
birender.[protected]@gmail.com

Today I travelled from Aurangabad (MH) to Chalisgaon. Rs. 90 toll was deducted from my fastag instead of Rs. 45. Following is the sms received for your ref.

Paid Rs 90.0 toll for MH20EE0354 at Hatnoor Toll on 16 Aug 2021, 04:17 PM. TxnId: 0010012108161628191681.Updated Paytm Bal: Paytm Wallet- Rs 721.13.

You are requested to refund Rs. 45.

Thanks & Regards
Sachin Nikam

There is an unauthorised toll collection being done between Arkalgud and Hassan in the Hassan district of Karnataka.

Dear sir today I recieved a message on my phone number [protected] about deduction of Rs.95/- toll from my fastag for my car no DL9CAM-5750. I was in my office at rohini delhi with my car parked outside and did not go to any highway today. Clearly it's some kind of malfunction or someone is doing some mischief. Kindly look into the problem for not only reversing the charge but also for saving the system from bigger problems. Waiting for ur responce.
Regards,
Parvesh Bajaj.