National Highways Authority of India [NHAI] Complaints & Reviews

Dear team

Yesterday morning(29/08/2021, time 11:30Am ) I travel from pandharkawda to Adilabad by car . At pippalwada toll plaza staf not allowed my car to move . Toll tax already deducted from my fastag but staf argue me your fast tag not working and didn't have balance . But at that time I have sufficient balance in my account .
because I am using paytm fastag and they force me to buy new icici bank fastag .
Same thing happened with all 4 wheel vehicle .

Please take action against toll plaza

TS34B5643 car crossed at TSPA rajendra nagar toll plaza on 22.08.21 at 5.15 PM toll charge was only 10 RS but 60 RS was debited from fast tag and rude behavior of toll plaza staff, no proper response was given.

I travelled by NH 160 twice in a week while driving towards and away from Thane. I paid more than Rs. 100 (one side) as toll. But the condition of Toll road is very very bad. NO MAINTENANCE AT ALL of this very high toll tax road. The holes on the roads are filled with bricks that makes it much more unsafe for smaller vehicles. Maintainence required immediately m

Today While travelling through Ban Toll Plaza Jammu near Nagrota, coming from Udhampur towards Jammu, Rs 140 toll was collected twice within a duration of 15 min. I dont know what intervened or if this is fraud on general public but this is untenable. I am also attaching the transaction ids along with time punch. Hope NHAI true to it’s reputation will take necessary action with intimation to me in this regard.

My phone no is [protected] and [protected]@gmail.com

Date: 27-Aug-2021
Account No.:22783526
Vehicle No.: MH14-DT0268
Toll: Somatane Phata, Plaza Toll NH48

No toll should be levied to MH14 vehicles but still amount got debited.,
Can you please review and confirm.

thank you
Prashant
[protected]

From Indore bypass to Dewas the condition of road is very very Bad.After paying a high sum we have to suffer due to bad condition of road. Toll collecting company is saying that they will repair the road after monsoon is over but the fact is that the we are still waiting for proper rain. in last 8 days there is no rain fall we are facing bright sun shine.But toll company is not interested in making even patch work.Why we are paying such high amount for a bad Road.We have to face this situation always in this season.If toll company have the reason of rainy season for not maintaining the road then NHAI can give us rebate for the rainy season.Because after paying toll charge we are not only facing the bad road but wear and tear of vehicle also.Please look into the matter.

Recently I came across a bitter experience with one of the NHAI Toll Plaza (Mahasamudram Toll) where my fastag was not getting detected because of no proper technology enabled with them and the toll plaza associates were mentioning that my fastag was blacklisted.

It was so funny to hear this because I had sufficient balance of 1000 + Rupees on my fastag and still they say it was blacklisted. My travel was between Chennai to Bangalore via Chittoor and it had around 6 tolls and out of these 6 tolls only this toll did not detect my fastag and the rest tolls had it detected without any issues.

Even calling up 1033 helpline confirmed that I have sufficient balance in my fastag and they said they will speak with toll control room but still nothing happened and I was very sure what the result could be.

End result was after waiting 30mins in the toll and seeing nothing happening from 1033 Helpline and the Mahasamudram Toll I decided to pay it in cash where they charged me additional 85 rupees as penalty for 1 side and 170 for 2 sides and this
instance happened for 2 days which means I lost 340 rupees .

I have all records to show that I had sufficient balance in fastag and also records to show that my fastag was detected on other tolls on the same day before and after crossing this toll .

Event Place : Mahasamudram Toll Plaza
Stretch : APTN Border to Nalagampalli to Nalagampalli to APKA Border

On 28/08/2021 I have visited Puri by my Vehicle OD02AY4999. I passed the tollgate at Pipili on 28/08/2021 at 7:46 AM and return on 28/08/2021 at 5:22 PM. Both the time they have deducted Rs 115/- through my fastag which cannot be. Kindly reverse the amount.

Also I have a query. My vehicle glass break for which my fastag chip wasn't with me but my fastag is active. They have deducted from the fastag in morning. In my return from puri they told that our manager is not available also NHAI site is not connected after office hours so manually we can't deduct.
Is NHAI site is closed after 5 PM or on Sunday?
The behaviour of the staffs are not acceptable. It has to cordial not like boss when someone is in problem related to your tollgate payment only.

No proper response from 1033 help line after explaining the problem faced on National Highway at km. 218.800 RHS. They are not even able to understand the exact location o[censored]s and send immediate backup with their Patrol team. No proper communication from 1033 end on coordinating with the appropriate concerned person. Nk help provided after 1 hour of waiting at the location.

I am crossing toll plaza l & t. Salem to palakkad road.

Near karpagam college.

Same day 3 times charged me rs. 45/- *3
Total rs. 135/- charged.

Please refund me the amount excess charged three time same day.

Date. 28/08/2021.
Please do the needful.
My name selvaraj.
My vehicle. TN 40 P 1665. Car.
My mobile no[protected].

Fastag lgakar double paise leye hai, agar puchte hai to security charge bolkar ladai krte hai

Dear sir,
I have complaint about Road between toll plaza to Sardar bridge at Narmada river at bharuch, Gujarat,
There is very bad & broken road lots of traffic due to that.
Also it problems to bike riders in night time, eyes is fill with full of sand
Kindly look in to the matter.

Dear sir
On 22.08.2021 I was crossing maneshar toll at 12.33 pm . I was asked to pay cash 140.00 .when I told the person deduct from my fasttag. He told balance is not available, but it was 1200. I paid cash 140.00 to him, simultaneously fasttag deduction was also done and it deducted 70.00 rupee. Please refund 140.00 and look into the matter .
Regard
Amiya Pankaj
Ticket no [protected]

Dear Sir/Madam,
I am Geormal, While I am traveling to Tirunelveli from Nagercoil. From Kalvalkinaru upto Tirunelveli, there is no proper lane road markings as well reflector. Kindly take appropriate action ASAP.
Thankyou.

Sir, while paying at the Eastern Peripheral Toll plaza on 27/8/2021 the booth operator charged double amount (190+190) from me saying that my Fastag account doesn't have sufficient balance whereas I had Rs 1073 in my account at that time.May be there was some error in your system which was showing insufficient balance.
Also the operator typed wrong Registration No of the vehicle.The Regn No of my vehicle is PB65V4113 whereas he typed PB64V4113.
The details of payment are as under:
Ticket No 38499
Booth & operator L10 & tc001
Exit date & time 27/8/2021 05:08:31 pm
Entry plaza Jakhauli Toll plaza
Fee : Rs 190.00
Fine for Non-Fastag : Rs 190.00
Total Toll Fee. :. Rs 380.00
Kindly refund the extra amount charged from me.Thank you.

I had travelled by car from Jaipur to Ajmer on NH8 on[protected]. The onward and return journey was completed within less than six hours.
On checking the deductions from my FASTTAG for the journey, found that return journey benefit was given by TOLL PLAZA GEGAL, but the benefit was not given by TOLL PLAZA JAIPUR PLAZA and KISHANGARH PLAZA and full amount was charged by both the PLAZAs for the return journey in spite of the journey having been completed in less ten six hours.
You are requested to examine the issue and issue refund for the excess amount charged for the journey. Also please update the software for these and all other PLAZAs where excess charges are being levied and travellers fleeced.

Dear Sir, I am James, residing at Trichy. My vehichle number is TN45AH 8581. On[protected] at 11.59.01 p.m. I crossed Ponampalampatty toll plaza and I am charged for that. But unfortunately, I am also charged at Rasampalayam toll plaza at a time. How is it possible a car could pass two toll plazas at a time? I took this matter to the notice of the authorities at both two plazas. Rasampalayam authorities promised me to refund within two days. But I regret to say my money is not refunded so far.

Big path hole and bad highway make my car breakdown and damage

This is sreenivas reddy from guntakal, Ananthapur dist, Andhra pradesh when I passing gooty toll gate with my sister as she suffering with serious health issue like dialysis as I stood my car in queue the working staff making my to move here they as because of technical issues I asked for reason to one of working staff instead of saying the reason he came on to valgarly removing uniform shirt buttons giving warning to me so, please don't ignore my complaint and give me protection from this kind of issue

Sir purneamore dalkhola uttar Dinajpur west bengal me nh31 (near surajpur toll plaza) me road me 5-6 fit gadda 10-12 places me ho gaya hai.drain ka wash 15 din pahle karne aaya tha but work chor kar bhag gaya hai