Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Feb 16, 2026
Complaints 8471
Resolved
214
Unresolved
8257
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 144

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Archit Bagpatia
Aug 20, 2021
Report
Copy

I am currently traveling on NH46, and there are a lot of potholes on national highway. These potholes can be the reason for accident. These potholes are fron Guna to Shivpuri. Kindly repair for good driving experience.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vivek Vishwajeet
    Aug 20, 2021
    Report
    Copy

    The bridge over the morhar River in Sherghati, Gaya district of Bihar state, is quite bad. Due to which accidents occur day by day and jams occur far away daily which causes people to face a lot of troubles. Last night, a 7-year-old girl died on the bridge due to a pit. So this bridge should be repaired very soon.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Y
      Yedukondalu Polukonda
      from Chirala, Andhra Pradesh
      Aug 20, 2021
      Report
      Copy

      In between Mopidevi and Penumudi Bridge
      Toll plaza not expecting Fast tag.whu
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Joseph raj christus
        Aug 20, 2021
        Report
        Copy

        Address: Infront of MRF tyre show room @ Marthandam -

        Street light not working.infront of. MRF show room at Marthandam since 4 days.

        Please take necessary action.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          nvenubkb
          Aug 20, 2021
          Report
          Copy

          Address: Opposite high school, Bukkambudhi, Ajjampura taluk, Chikkamagaluru district Karnataka 577145

          Davanagere to Birur State highway is a toll road. A big pit hole of around 2ft has happened on the road beside SUSJ highschool, in Bukkambudhi . Due to this there are over five cars have been damaged . As we are living beside that highway, our property and lives are in danger of this so are the motarists and car drivers. Hence it is requested to fill the ditch to save people.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Apollo Wandrekar
            Aug 20, 2021
            Report
            Copy

            Bridge over Mula river is built on only one side for NH48 in Mahalunge area i.e outside Surya Mother And Child Super Specialty Hospital.

            There is NO bridge on the other side of the road. Thus, service road across the river is not accessible from both sides.

            This is making driving on NH48 hazardous at this point.

            Residents staying in Avon Vista and adjoining areas have to travel 4.5 kms extra if they want to travel from Balewadi to Hingewadi area.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Suchitaarora
              Aug 20, 2021
              Report
              Copy

              Toll plaza name: MCEPL km.42 Toll Plaza section: Delhi- Gurgaon, NH48. Ticket No: [protected]. 20/08/21 07:26 A.M.

              Brief: Manual toll given of Rs 140/- and Rs. 70/- got deducted from Fastag also. Pl refund manual paid charges. Contact No: [protected]
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                s chandra shankar
                Aug 19, 2021
                Report
                Copy

                My complaint is, Why Army personal paying toll tax when go to duty. The rule need to change. And you all are think an soldier go to duty and pay toll like he was enjoying. Please think again. He is paying because he was not want any dispute.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Aug 19, 2021
                  Report
                  Copy

                  Address: Katraj.

                  Again my toll got debited now of vehicle number MH-12-DM-2233.
                  As we don't have toll at khed shivapur toll booth.
                  I will attach photos.
                  It's like 500rs approx got debited in this month.
                  Kindly refund me my amount
                  Amounts debited dates 14-8-21, 18-8-21 and 19-8-21.
                  Screenshot is attached below. Kindly refund my this amount and previous amounts also
                  Thanks
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Aug 19, 2021
                    Report
                    Copy

                    Address: Katraj. Pune-46

                    My car Honda City MH-12-DM -2233 always gets debited at Khed shivapur toll booth as we don't have toll over there .
                    Last week it got debited 3 times 100rs.
                    It's worst case scenario.
                    I just want refund . Whenever I argue wid dem, they speak harshly with wrong language as we r family travelling it's not convenience to speak sir them
                    Look after my all previous debits this year of MH-12-DM-2233 at khed shivapur toll booth and provide me refund

                    Kindly give my refund.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sunil Kumar 271065
                      Aug 19, 2021
                      Report
                      Copy

                      Address: Pipili Toll Plaza

                      Fastag account OR07AA4050
                      On 19th Aug at 9.25 while going from Bhubaneswar to Puri, Pipili Toll Plaza deducted Rs115/- for single side journey & while returning back at 13.37 Rs60/- deducted.
                      Same thing happened on last 26th July also.
                      If you convey them, they start confronting with you.
                      Please look into the matter.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Akki289
                        Aug 19, 2021
                        Report
                        Copy

                        Address: Faizabad toll tax

                        Sir gud mrng i want to know about the toll plaza rule for defence personnel because some of the toll plaza taking money nd some are giving relaxation so my query is what is exact rule regarding this subject
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          Respected sir, I am commuting daily to my office by crossing the Nallur - Tool plaza (NH - 5) in both way of my journey.
                          Morning Situation towards janapachatram - Tolls are not working efficiently and every vehicle is stopped for the inefficiency of the sensor reading the Fastag.
                          Once I came out from the toll...so many big lorries and containers are parked on the left of the road, which is a big nonsense and every out coming...
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy
                          S
                          Syed Rameez
                          Aug 18, 2021
                          Report
                          Copy

                          Address: Kachkoot, Awantipora J&K

                          Dear,
                          On 16th August, from my account I have been deducted Rs 90 twice as I have moved only once on the same date (one sided).
                          Please refund my amount as soon as possible,
                          My contact number is [protected].
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            BK Raj Kumar
                            Aug 18, 2021
                            Report
                            Copy

                            Website: r

                            This is to bring to your kind notice that condition of service roads beside NH-10 (Delhi Rohtak Bypass) Flyover on Jhajjar road Bahadurgarh is very poor and pitiable. There are very deep ditches on the service roads since last one month but your company is not paying even a little bit attention towards the circumstances which are being faced by the passer-bys/commuters who use these service roads on daily basis.
                            A complaint to this effect was made on this forum which was registered vide ID: 2952865 whereby it was assured that you should receive a reply from the company representatives within several It days. But after passing 9 days, neither I have been contacted by anyone on behalf of the company nor road repairing work has commenced which shows callous attitude of the company.
                            It should be borne in mind that roads are constructed from the public money and all the users of roads pay huge amount as road tax for using these roads. But despite all these, company is very lazy to repair the broken roads.
                            In view of the above, it is once again requested service roads beside NH-10 (Delhi Rohtak Bypass) Flyover on Jhajjar Road Bahadurgarh may repaired/re-constructed at the earliest for the sake of general public at large.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              MV Bhaskar
                              from Hyderabad, Telangana
                              Aug 18, 2021
                              Report
                              Copy

                              On 9/01/2021 in my car (TS09FP0694) while crossing the Toll in Hyderabad, I was charged additional amounts.
                              I have entered at Dundigal and crossed patancheru plaza at 10.55am
                              In return I entered at Patancheru at 9.55pm and exit at Dundigal (10.06pm).
                              But I was charged 70rs at 9.55pm and 70rs at Dundigal. Both are dispute amounts.
                              1) completely wrong charge at 9.55pm (70rs)
                              2) Return discount not applied at 10.06 pm (50rs) it should be 20.
                              attaching the statement.
                              I was following up with Paytm fastag team but did not get the solution.
                              CAN YOU PLEASE LOOK INTO THIS ISSUE and refund the excess amount charged (120rs)

                              When I reached etc.[protected]@ihmcl.com, I got a simple response that it is rejected. If I am wrong please share the photos of toll in and out...
                              It is not only the matter of money but the faith on toll plaza and the software used/developed.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Aug 18, 2021
                                Report
                                Copy

                                On Kherke daula toll plaza during crossing throw both no. 22 at 07:33 PM on 18/08/2021 all of sudden the boom barrier fell on upper portion of my car throw which roof, tail gate upper portion and right side body upper portion got dented, so i need compensation for my loss.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rajesh Asatkar
                                  Aug 18, 2021
                                  Report
                                  Copy

                                  Toll plaza charged double fare due to non detected by your camera of fastag sticker, however fastag balance was sufficient.
                                  Please check attached toll plaza slip.
                                  Please check the balance for MH31EU2500 Vehicle
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    anshumangup
                                    Aug 18, 2021
                                    Report
                                    Copy

                                    I want to know whether there is any provision which directs that one (1) lane of the toll plaza should be reserved permanently for the VIP traffic and when there is no VIP movement such lane should be barricaded. This incident happened with me when i was travelling from Gorakhpur to Basti, at Mandawnagar Toll Plaza one lane was barricaded while the light on top of that lane was flashing green. I went to the guard and asked as to why the lane is closed when even the green light for that particular lane was on. He answered that this lane is permanently reserved for VIP movement and normal traffic is not allowed on this lane. I further requested him to allow me to pass through this lane as there was line on adjacent lanes and i even said that i will only pass the toll after the payment of applicable toll tax but to this got very rude and said that no one is allowed to pass through this lane and only VIP's are supposed to use this lane. In this regard I seek an answer whether there is any provision or directive that entitles the management of the toll plaza to shut one lane of the plaza for normal traffic. Awaiting your early reply. Thanking You
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Akshahrajsinh
                                      Aug 18, 2021
                                      Report
                                      Copy

                                      Nhai office

                                      Address: GH Rd, Sector 2B, Sector 2, Gandhinagar, Gujarat

                                      Bhavnager somnath haiway per kobdi tall buth per tall tax chalu he lekin road abhi tak pura nai huva he. Road pura na karo to app service road pe thoda repair karvado please . Ambulance or imargance vehicles ko bahot problem ho rahahe.
                                      Please improve your work...
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy