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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 145

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N
Nishanth Selvam
Aug 16, 2021
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Address: Lembalakudi Toll plaza,Ennapatti ,Tamil nadu 622412

I am Nishanth S residing at Pudukkottai, Today 16/08/2021 while i visited lembalakudi, Pudukkottai, TN.NH226 toll plaza to acquire monthly pass.Mr.Kaja mahideen who addressed himself as the manager of that toll plaza was playing BGMI Mobile game without even looking at me for the service i was asking for.While i tried to point him over his mistake of playing mobile games during work hour, he showed very annoying and rude behaviour and asked me to complaint anywhere regarding his behaviour. He even then refused to provide the service stating the portal is not working. I am highly disappointed and felt embarrassed by his attitude and behaviour. I request you to kindly take action against him and make sure this kind of behaviour is avoided.
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    16051981
    Aug 16, 2021
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    Sir I am rushabh shastri from gujarat and at present I am in Rajasthan now in Rajasthan state highway not accept fastag why I don't know so please check and give me reply. Company name shiv puja const. Pvt.ltd.
    +1 photos
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      A
      Aditya2201
      Aug 16, 2021
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      This is about an employee's misbehavior who used abusive language today on 16th August 2021 morning. I asked about the time limit for waiting in the queue at the toll plaza on which the employee used abusive language. I have no recording or any proof as such and I was in hurry so I ignored the matter.
      It the first toll plaza on NH30 at Ronahi between Ayodhya and Lucknow highway.
      This is not the first time when these guys have behaved this way.
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        B
        Bharat12sharma
        Aug 16, 2021
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        Hi
        I had sufficient balance on my fast tag for my car DL 8CAT 7030 and on date 15.08.2021 the attended cheated saying your fast tag not working and asked to pay manually. I paid manually but he added additional fee of non fasttag car n charged me 220 rs. the fast tag of my car is active and on 15.08.2021 at another toll plaza it worked n money diducted. I m attaching screen shot of payment receipt in which I was over charged by sar sawa toll plaza. Request you tot take action on toll plaza staff n refund my money.
        Rgds
        Bharat bata
        [protected]
        [protected]@gmail.com
        +2 photos
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          K
          [email protected]
          Aug 16, 2021
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          Hi,

          Today I have paid toll charges at Chhajarsi Fee Plaza at NH-9 in Cash of Rs. 260.00 Ticket Number is 1515719. And at that time Rs. 130 is deducted from my account. Requesting you please refund excess payment.

          Regards
          Raju Kumar Kushwaha
          [protected]
          [protected]@gmail.com
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            A
            Ashique K
            Aug 16, 2021
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            Address: Podanur Coimbatore

            Registered vehicle number: KL10BF7014
            Fastag registration mobile number: [protected]
            Travel range: palakkad to podanur.
            Number of toll booths: 2
            Total number of debits occured: 3
            Extra debited money: ₹17
            Claiming booth name: pollachi Cochin toll plaza
            Claiming time: 20:07
            +2 photos
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              S
              Swap7709
              Aug 16, 2021
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              Address: Pune

              Khed shiivapur toll plaza near Pune on NH-4 is expected for MH12 and MH14 registration vehicle.
              I was traveling from this toll plaza with my vehicle with registration no MH12TK2168 and I got charged here which is totally invalid and this happen twise on 13 and 15 of August.
              I have attached screenshot of message I
              Received from bank for toll deduction.

              I hope some action will be taken soon to resolve this issue.
              +2 photos
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                M
                maheshrathod
                from Pune, Maharashtra
                Aug 15, 2021
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                Address: Hyderabad

                Sir,
                At Raikal toll plaza on Bangalore highway, operator make me to wait in queue for more than 10 minutes unnecessary. When I quote NHAI order of 10 sec waiting rule, they simply ignored and behaved very rude. I have proof of video recording also, that I will share to you if required and I will share to ministry also. Plz order to refund toll charges back and take necessary action against these cheaters.
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                  V
                  Viresh K Singh
                  Aug 15, 2021
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                  Dear sir,
                  Manesar toll plaza improperly charged penalty of Rs 140.00 for my vehicle registration no. HR20X9283 stating that my FASTag account is inactive. Whereas my FASTag A/c has been active and debited with INR 70 for transaction, Vehicle no. HR20X9283 at Toll Manesar Toll Plaza on[protected]T11:11:02. The employee sitting on counter was cunning type and was not listening to me. Since there were other vehicles behind me, I paid the penalty amount to avoid inconvenience to them. He even did not mention the vehicle number in the penalty receipt. Timings mentioned in receipt and sms received can be verified. That ### sitting on counter be told to do his job properly. Plz look into it and refund the amount also which was charged wrongly.
                  Viresh K Singh
                  Dy Inspector General
                  +1 photos
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                    P
                    pnkjpaliwal
                    Aug 15, 2021
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                    Kherki Daula toll plaza cameras unable to read fast tag and charged twice in cash. I was unable to understand why I should pay double and face difficulty when toll plaza has issue in their system. I spoke at control room as well but didn’t find anyone supportive. This was a huge amount of harassment and customer disappointment. Even the staff doesn’t know how to speak with customers.
                    +1 photos
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                      D
                      dineshapr19
                      Aug 15, 2021
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                      Address: 38 palaniyapuram thirumangalam, Madurai 625706

                      Dear sir/ madam
                      As I have all my adress proof like adharcard driving licence are in my hometown but my car is in KA registration, they are forcing me to pay the toll fee
                      As the toll plaza only built infront of home town . No where I am using the toll road means why I have to pay. No other road to go to my home . need clarification can I walk to cross the toll plaza by parking the car 1km before the home.
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                        Uma1465
                        Aug 15, 2021
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                        Address: Type-3/93 Sec-2 Township BHEL Jhansi

                        Toll plaza in Morena (MP) is really pathetic service it take lot of time scanning fast tag and its automated barrier hit our car and it get scratches and dent this is the worst experience and facilities we are getting after paying taxes. Please file a complaint against this and refund my money for this passing and get it fixed.

                        Uma Shankar Sharma
                        Vehicle no. HR29AT2305
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                          R
                          Ram kumar kori
                          Aug 14, 2021
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                          Address: Village BHANGERI Mahawatpur po milap Nagar ROORKEE

                          My complaint is village Rahmatpur Ahtmal Chak 137 Khasra No. 214/215 and the metering of our land was done by the National Highway team by the special land superintendent, Haridwar, in which Manoj Verma did illegal construction work on the highway's government property very fast. National Highway team has given notice to Manoj Verma on 13/07/2021 and Roorkee Development Authority has also given notice dated 12/07/2021, so illegal construction work should be stopped. And legal action should be taken against these land mafia. And the property of National Highway should be saved.
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                            Adarshstvk
                            Aug 14, 2021
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                            National highway 66 kerala stretch from Harippad to Oachira road is at its worst condition. Full of deep wide holes.
                            Its very difficult to drive even at day time.
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                              M
                              manu_77
                              from Noida, Uttar Pradesh
                              Aug 14, 2021
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                              I travelled in the morning that time 95 Rs deducted and same amount deducted from my wallet when I travelled back within 24 hours. Please take an appropriate action and resolve it at the earliest.
                              +1 photos
                              Aug 14, 2021
                              Updated by manu_77                               Within 24 hours I travelled back then why did toll plaza deducted same amount?

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                                dbarun
                                Aug 14, 2021
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                                Address: Uv9/3B, Udayan, 1050/1 Survey Park, Kolkata 75

                                I was traveling from Kolkata to Kharagpur by road on 13/09/2021 and was stuck at dhulagari toll plaza. After waiting for more than 20 minutes at lane we were informed that servers are not working. They asked to pay us using cash. When I protest and informed them about maximum waiting time rule, they forced us to pay else they will hold us there till I pay in cash. I was with my family with two little kids, so I couldn't stand up there but to pay in cash. Can we have this issue escalated to the concerned authority so that I get proper justification.
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                                  V
                                  Vijayrajsinh Rathod
                                  Aug 14, 2021
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                                  My swift car number GJ04DN4411 passed at Kobdi toll plaza date12The Aug 2021, toll Plaza charged both time 40/- Rs toll in fast tage within 24 hours...
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                                    S
                                    Sujayshetty123
                                    Aug 14, 2021
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                                    Address: [email protected] ( m/s sri Sai enterprises)

                                    As my Fastag was black listed the toll plaza company is collecting double money from me as this is not in the rule book of collecting double money when the Fastag is black listed.
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                                      test test009
                                      Aug 14, 2021
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                                      Address: Khed Shivapur, Pune- Banglore highway NH48, Pune, Maharashtra

                                      Mr. Nitin Gadkari Sir announced, The toll fees are waived off for the vehicle registered in Pune and PCMC (MH12 and MH14) last year, but still the employees at the toll plaza deduct money from common people.
                                      +1 photos
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                                        Dr Aditya Singh chauhan
                                        Aug 14, 2021
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                                        The condition road stretch of N.H 27 between karera distrisct shivpuri (m.p) and raksha, jhansi(u.p).is very poor.There are so many potholes are present on highway which are leading to accidents and damage to vehicles.kindly do maintenance work as soon as possible
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