National Highways Authority of India [NHAI] Complaints & Reviews

I was travelling in my own car No. AP36AQ4961 today i..e, 24/07/2021 with Fastag from Suryapet to Jangaon (Telangana State) on NH 365. When I reached the Toll gate at Singarajupalli at about 10.45 AM, it was operating only one lane keeping the other lane closed. There were 4 people inside one lane being operated engaged in chit chat. There were about 5 vehicles stopped in the lane since there was a problem with the RFID reader obviously. The attendants took more than 5 minutes to clear each vehicle. When my turn came after a heavy vehicle, the man in the cabin waved his hand to stop. Buy the time I stopped the vehicle went 1/2 meter forward. He waved his hand to take my vehicle back. I obliged . Then he demanded in rude manner to speak out my vehicle number. Stunned with his behaviour I also asked them as to what they are doing. Instead of taking my vehicle number all the four started arguing with me . This is most uncalled for. When the Fastag is fitted to the vehicle and RFID is not working it is their duty to get the details in alternative manner and clear the vehicle as soon as possible. Further two lanes are available for passing of vehicles on either site why only one lane is operated when sufficient number of people are available on the site. Thus their auction not only caused inconvenience to me but also the behaviour was annoying. I am a senior citizen of 66 and a retired Tahsildar and faced an ugly situation which is unprovoked.

I therefore request to take necessary action against the responsible people and ensure that such incidents never repeat at any Toll Gate in future to any customer.
Thanks.

Respected sir,
Tuticorin to Madurai road, eliyar Patti toll gate. Highway nest mini. Toilet is unclean, water didn't come, bad smell overly come, seftytank full.we inform to shop owner he doesn't take any action.
Please kindly take action.

Dear
Sir/Madam
Kindaly inform you That My vehicles
No. UP37T.3959 And UP37AT.1370
Before Toll Charges Was 45 and 50 Rupes But Now Toll Charges is 500, 595 And 335 The Toll Charges Over Limit I can attach Toll Receipt Massages
Please ReSolve My Problem

Today at 09:09hrs toll deducted at KHEMANA, Gujarat from my account without any travel.so pl.refund my amount in my account and check how it possible.My account no.netc.[protected]@barodampay

All goods carriers and heavy vehicles are running on 1st lane. So overtaking vehicles could not be easily pass through. Therefore much more chances of accidents and wastage of fules. So take care of this.

While I was traveling from Bongaigaon to Guwahati, i came accross the toll plaza at Dhalapara, Bikni which had some issues for which we had to wait for more than 5 minutes. And when I asked how much time I need to wait, they started yelling ate and using profanity.
If this is how toll gates operate then it will be difficult for us to travel.
We pay so that the service we receive is of high quality but this is absolutely not acceptable.

I have traveled yesterday Hyderabad to Ramympet and charged Rs.85 through fastag. Return he charged Rs. 170? why he charged double the price? afternoon I passed toll gate and by evening I return from same toll gate. I am attaching evidence for my travel.

The rude behaviour of person at tool gate
No emergency board indicated

It is the regular habit of the toll plaza staff to stop the vehicle in the name of Road Tax collection. They take too much time to process the payment even after implementation of FasTag concept. I have not been understood by today why no action is being taken against such toll plaza staff. So far as I think, it is one of the most Corrupt system/ Department even in the whole world.
Please amend your reputation. In the open public, toll plaza staff are considered to be goons/ Gunda, Lootera, etc

Dear Sir/Madam,

I own a car, brand Honda WRV Reg No. MH13DE8322. Today I received a message stating deduction of toll charges amount Rs 65.
But my vehicle did not pass through any of the Toll Plaza today and my vehicle was parked at my native Village Kanhad, Tal Sailu, Dist Parbhani.
Kindly look into the matter and resolve issue.
Attached here with screenshot of the text message received from my FASTTAG vendor ICICI bank.

Water clogging due to choked pipes.
Kindly see to its clearance.

Please be informed that COVID 19 SOP is not followed at the Mokha Toll Plaza (location km44.500) on National Highway :41, Kandla - MUNDRA Section. At around 1326 hours on 23.07.2021. Nobody was wearing face mask n social distancing was also not maintained.

Respected sir
Ahmedabad to indor highway road like village segala, thermal, balasinor, fagvel, ladvel, kathlal to ahmedabad road very bad no maintain road to toll plaza company.but take to toll collection.sir my complaint solution immediately.

In our area of Ramadevi kanpur on GT road there is a speed breaker & Underpass, , , where government athuorties provided street light facility on highway which is covered GT road also, if light is open timely so it will decrease the risk factor of accident on road near speed breaker and under pass below the highway.
Mainly problem is raised if generator, fuel & opertor facility is available by government so why operator is not doing his work with his dedication.

I travelled between Indore MP & Nashik MH.
Total toll is collected is ₹640. While the road condition in MP stretch is very good, the road in MH is terrible.

In nh 7 attibele in between bangalore and hosur always toll waiting time is very high in fast lane after cross toll both sides restaurant truvks and cars parking accupied most of the road

I reached the Anewadi toll Plaza booth on National Highway (NH4) near Satara, Maharashtra on 18-April-2021 at 7:17pm. Our toll tax for the new Tata Nexon Car has been deducted from Kotak FastTag account No. [protected] but the sensor to remove the barrier did not work so a person from the window booth came out to operate it manually. Before we could cross the barrier, he dropped the iron barrier over the car and the right-side door of our vehicle was damaged.
I called Toll Plaza office bearers and filed the complaint in the office complaint book. We also cross checked the incident in the CC TV which proved the mistake of that booth person.
Toll Supervisor asked to get the quotation from Tata Motors. We talked to a Tata motors executive on the mobile loudspeaker and provided photos of the damaged car then he provided us with a quotation of Rs. 5000. I tried to reach Toll Manager Raghuvir Singh (Mobile-[protected]) over the phone, but he did not receive calls. Supervisor said they will get back to me in 2 days.

After one week of multiple follow-ups, Manager Raghuvir said Toll authority is not responsible for this and he asked me to contact Labour Incharge Jitendra Shingate(Mobile-[protected]). When I talked to Jitendra Shingate, He said he is also not responsible for this and he asked me to contact booth worker Prasad Bhosale(Mobile-[protected]) who dropped the barrier on my car.
Prasad said he is very poor and also, he did not get his salary paid for the last couple of months. He was ready to pay a partial amount of Rs. 2000 which I did not agree for.

How come Toll authority denies taking responsibility and blames their workers and asks customers to handle this personally with booth workers. These people aren't even guilty about their mistakes and not giving proper reasons for their mistakes.
I don't think innocent people like us who are paying proper toll should suffer like this.
Please look into the matter and arrange for the losses.

My Name (Car Owner) : Mahesh Manohar Uparate
My Mobile contact : [protected]
Kotak FastTag account No. [protected]
Date & Time of Incident : 18-Apr-2021, 7:17 pm
Temporary Vehicle Number : MH09-TC-359 / MAT627224MLC16899
Toll Manager Raghuvir Singh (Mobile-[protected])

I travelled today on 22 nd. July 2021 through the plaza and was asked to pay INR 180.00 instead of 90.00 written on all boards around toll. Which mentioned the rates 90 for one way and for multiple entries at 140.00.upon enquiry the toll boy refused to entertain and charged double the charge of 180.00 and on return I was charged again 180.00 however the receipt mentions double user fee.
I started arguing and finally I was given 10.00 rupees discount. I paid only 170.00 on return.
My request is to enquire about the matter and put each toll rate on your website and which would help us to cross check.
If the charges are higher a strict action needs to he taken against the fee collector M/S Ranchor Infra Dev. P. Ltd.

Regards

Nasrullah Shaffaq
[protected]
Email: [protected]@gmail.com

I am regular travelling from Faridabad to Delhi and use Badarpur to Faridabad toll plaza. Everyday 10 - 15 minutes consume to cross the toll. and today toll operator given me green signal. When I cross the barrier at that time immediately barrier fall down on my car. Due to this dent occur on roof the car. "Please let me know who will bear that cost"? Apart for that ministry of transport "Mr. Nitin Gadkari" made the serval rules but no toll plaza will follow any rule. And who will bear the petrol cost also. Toll people don't know how to talk with others.

The person in one of the booths towards Shimla at the toll plaza on Chandigarh-Shimla highway near Sanwara charged the double toll-fee inspite of fast-tag on the pretext that there was no balance in the account, which was not true. The same incident took place few weeks back with another commuter, however as the commuter that time checked the account on the spot and it was brought to notice that there was balance in the account and the fault was at the person-in-charge's end, double toll tax was avoided. The person dealing at the toll plaza was the same girl both the times. Due to this inefficient and unprofessional behaviour, commuters, especially who are not informed enough about the fast tag system and its working, have to face inconvenience and delay.