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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Mar 30, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 169

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K
krishav bansal
Jun 27, 2021
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Address: odhan

It is kindly requested that by breaking the illegal U turn service lane from National Highway-9 Dabwali to Sirsa village, Odhan district Sirsa.
The private property owner has been built by the owner, due to this U-turn, accidents are happening day by day continuously. There have also been accidents due to which there was loss of life and property and in this U turn accident, an Air Force pilot and two young students of school also died. Last accident was, four truck crossed and strike each other which cause a destruction of house. More local resident also died due to this U-turn only. It was also closed by adminstrater for 2-3 months but the open again. why they open it? Again-2 Due to many accidents, this U turn was closed but the private property owner exerted his pressure to increase the value of private property. Got this U-turn done, which is illegal, it can cause a big loss at any time, it can cause damage to life and property.

I request you to break the illegal U turn service lane from National Highway-9 Dabwali to Sirsa village in Odhan district Sirsa. It has been maintained that accidents happen every day, it should be permanently stopped as soon as possible so that accidents like Accidents should not happen and accidents should not happen.
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    A
    Amarnath Sil
    from Howrah, West Bengal
    Jun 27, 2021
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    This is a complain of bad road with lot of POTHOLES on Durgapur Express HIGHWAY in the PALSIT - DANKUNI section in West Bengal . Those potholes are approximately one foot deep & two to three feet in diameter. these are very dangerous for the fast moving small cars through this highway. There are every possibility that small cars can be toppled while running over such potholes at higher speed. Its a shame that despite paying high Toll Tax we are getting so poor service which is purely bad maintenance related.
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      K
      Kannan196666
      Jun 27, 2021
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      Address: D-1/79, Rabindra Magar, Amrita Shergil Marg, Near Khan Market

      I am a central government Official working with Indian Navy at Delhi for the last three years and my vehicle has always been at Delhi.

      Rs. 25 /- has been debited on my vehicle TN 22 DE 2831 at Chennasamudram txn ID[protected]aP on 21 Jun 2021.

      Received the following SMS

      Rs 25.00 deducted for Toll Charges at Chennasamaduram (TN22DE2831), txn ID[protected]aP on 21-Jun-2021 05:12:00 AM. FASTag balance Rs.775.00 -IHMCL

      I request same be investigated as this is bringing the system to question and suspicion.
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        S
        Sudheer Arrum
        Jun 27, 2021
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        On the way from Mancherial to Karimnagar Basanthnagar tollplaza has collected money for multiple journey by cash since the sensor was not worked, but on the return journey again they deducted extra money through fastag.
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          V
          veervini
          Jun 27, 2021
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          Address: A block hurawali morar

          Dear sir

          I am maj veer singh yadav
          serving officer of Indian Army.
          as per toll army 1901 act and decision of supreme court of India in 2007 on the subject all serving officer Soldiers of India army are exempted from paying toll tax on all national/state highways.

          Whereas Baretha toll management has allegedly taken toll from me evenafter showing my service I'd Card.

          May I request you to impose penulty and raise enquiry on the management on harassment and alleged violation of toll army act 1901 and supreme court decision 2007.

          Request a prompt response.

          Your sincerely

          Maj veer singh yadav
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            V
            veervini
            Jun 27, 2021
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            Address: A block hurawali morar Gwalior madhyapradesh
            Website: nhai

            Dear sir

            I am maj veer singh yadav
            serving officer of Indian Army.
            as per toll army 1901 act and decision of supreme court of India in 2007 on the subject all serving officer Soldiers of India army are exempted from paying toll tax on all national/state highways.

            Whereas Baretha toll management has allegedly taken toll from me evenafter showing my service I'd Card.

            May I request you to impose penulty and raise enquiry on the management on harassment and alleged violation of toll army act 1901 and supreme court decision 2007.

            Request a prompt response.

            Your sincerely

            Maj veer singh yadav
            [protected]
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              S
              Sambhaji Deshmukh
              Jun 27, 2021
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              Address: Collectorate Office Compound, District Soldier Welfare Office Ratnagiri

              Highway road from Pune to Kolhapur is not as per standard quality of road as made at other cities. Also no amenities are there alongside of roads but are nicely provided at highway road from Kolhapur to Bangalore in Karnataka. Toll tax rates are also different at different States. It should be in unique pattern as these are monitored by NHAI.

              Since last 10 years it has been-seen that several bridge works in progress and every bridge work has not completed in 3-4 years. Recently constructed bridges and roads have deep pits at several places which is very dangerous for car drives. In every rainy season it happens and patch work in inferior quality always done which also causes inconvenience for drive. No system inforce for frequent checkup and immediate repair of road. There are many more up and down and unnecessary turns which does not meet the criteria of National Highway.
              Only collection of Toll Tax is ensured.
              Pune to Kolhapur road..it's highway but i will not say it's highway due to road condition is pathetic. There are dip pits on road and it's all over road. Its very dangerous to travel on highway because at high-speed suddenly these dip pits makes your vehicle out of control, also suddenly breaking of vehicle in front of causing accident. These dip pits are uncertain as especially if you are driving in night it's a nighmare. Marking on road is not visible. Vehicle Lights coming from opposite lanes is another problem at night as most of the places there is no any trees or bushes in between highway lanes. I have travelled on 1 aug 2021 from Pune to karad and back to Pune same day. These dip pits are dangerous, it's threat to life of people and also damaging vehicles badly. We are not paying tolls for risking our lives. Please take necessary action at the earliest to save lifes.
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                S
                shyamtailor
                Jun 27, 2021
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                Address: NH48 bagwada

                On NH48, between Udwada and bagwada Toll naka, there is atleast hundreds of cows roaming on the road which will increase the risk of accident.
                Please do needful.
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                  K
                  kapil singroha
                  Jun 27, 2021
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                  Address: Galfar company

                  Mere khet mai jo tubewell ke liye tar gyi h usko thekedaro dwaro or jo company ne green filed highway 152d ka tender le rkha h uske dvar bar bar toda jaa rha h iski mai bar bar complnae de chuka hu ki isko thik kro but iski trf koi dhyan nhi de rha pichle 1 saal mai isko bar bar toda jaa rha h jiske karan meri fasal ka bhut nuksan ho chuka hai plz iske upr koi karvai ki jaae
                  Kisan- kapil
                  Vpo - jamni, Tehsil- Safidon, district- Jind (Haryana )
                  Contact No. [protected]
                  [protected]
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                    G
                    ganwshsu100
                    Jun 26, 2021
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                    Address: Latur

                    Dear sir
                    I have balance in my account but on Amba selu toll plaza takes 40 Rs toll but it shows low balance and taken 80 Rs from me so what can I do????
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                      ganwshsu100
                      Jun 26, 2021
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                      Address: Latur

                      I have balance in my account and selu amba toll plazas toll charge is 40 Rs but it shows low balance and taken 80 Rs from me so how we can do.
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                        T
                        T Singh 833
                        Jun 26, 2021
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                        Niyamatpur Ikrotiya Toll Plaza

                        Date 26 June 2021

                        Time 20:18 hrs

                        Journey from Delhi towards Bareilly

                        Toll booth operator in extreme left lane demanded cash. Even on showing govt issued exempt certificate (on duty), he demanded cash. And operator behaved badly and indicated his fellow man standing outside to threaten our car driver.
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                          T
                          Tukaram Aadke
                          Jun 26, 2021
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                          Illegal petrol pump retail outlet construction on nh-160

                          Address: GAT .NO 1200; DUDHEBAVI(NH-160), TAL-PHALTAN, DIST-SATARA, MAHARASHTRA-415523

                          On National Highway - 160; an illegal construction of a petrol pump is going on at village Dudhebavi (gat number 1200), Taluka-Phaltan, District-Satara.
                          The above petrol pump dealership has owned by Mr Yogesh Dnyaneshwar Dalvi, Dalvi Mala, Dudhebavi, Tal-Phaltan, Dist-Satara.

                          The above-said construction is within 300 meters from the intersection of MDR(Main District Road) 87 at Dudhebavi Village on NH-160. Though it...
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                          msenthila
                          Jun 26, 2021
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                          Address: Marur Toll Plaza

                          They told Fastag blacklisted so they charged double the price but my Fastag got price deducted

                          Physical ticket details :
                          Ticket No: 0AA7-721
                          Date:26/06/21 ; 06:48:12
                          Booth 07 / Operator :07
                          Amount Looted : Rs.230.00 ( Single fare price - Rs.115.00 )

                          Fastag Deduction details :
                          Amount : Rs. 115.00
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                            Physics by Er. Sparsh Verma
                            Jun 26, 2021
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                            Address: C2/72 mansarovar colony moradabad

                            My vehicle number is UP15AH5777. In my fastag the balance was 90rs. And at toll plaza of Zoya (UP) the toll tax is Rs80. But they have shown fastag blacklist. Nd they charged 80rs forcefully. This is very disappointing for every one. And i am going to make complain in court. My contact number is [protected].
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                              A
                              Akhil Chowdhury
                              Jun 26, 2021
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                              Dear Sir/Madam,

                              Without passing the toll, the amount has been debited twice on 13th of April and once on 28th March.

                              I write to you for the below complaint numbers. I called up the front desk and they said it's pending with the backend team -

                              9475024
                              9475059
                              9475097
                              10170950
                              10185449
                              10211498
                              10215620
                              10216982
                              10527918
                              10548075

                              The issue is - I have been charged the toll fee twice erroneously twice on 13th April and once on 28th March. On 19th April, I was informed money will be credited back within 15 working days. It's been 2 months since then and nothing.Â

                              Every time I raise a complaint, they mention 15 days as the SLA excluding Sundays, PH, 2nd & 4th Saturdays. It's been 56 working days and all that's been done is your executives have raised a new ticket & closed the existing ones.

                              Can you please expedite this? Do you need any more details from me?Â

                              Thanks & Regards,
                              Akhil Chowdhury
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                                V
                                Vamshi Kadali
                                Jun 26, 2021
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                                Address: H no 2-62/A/45,(Stand alone building , Penthouse 2nd floor),, Road no 5 Brindavan hills , Nizampet

                                Hi
                                As all Highways are Fastag tolls, but still on HKR Roadways one only Cash collects
                                I have fastag but still they collected cash from me. Receipt no [protected], Duddeda Toll plaza.
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                                  R
                                  Ravindar singh Badesra
                                  Jun 26, 2021
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                                  Today I received message vide which Rs 70 has been wrongly deducted from my paytm as my vehicle Regn No RJ44CH0053 is in Delhi and did not cross manesar toll.
                                  Please look into this irregularities.and inform of action taken.
                                  Ravindar Singh Badesra
                                  DIG(Retd)

                                  Paid Rs 70.0 toll for RJ45CH0053 at Manesar on 26 Jun 2021, 08:18 AM. TxnId: 0010002106260820056270.Updated Paytm Bal: Paytm Wallet- Rs 833.47
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                                    A
                                    arun.krishnan92
                                    Jun 26, 2021
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                                    At vikravandi toll plaza, (txn I'd[protected] : time : 19:49) scanner was not working in 2 counters and we were invariably made to take reverse and sent to another counter twice and in 3rd counter wen we contested against this, the person at the counter harrassed us with bad words. As per guidelines if scanner is not working it is infrastructure failure and we should be allowed to pass without toll fee. But in this case we were made to wait for so long and diverted causing time loss and mental agony. Cctv access can prove our diversion from one counter to other.
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                                      Dilawar Lehal
                                      Jun 26, 2021
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                                      Sir, I am Balkar singh s/o Dalip singh owner of land situated at dhariwal byepass, village Lehal, p/o: dhariwal (143519), district gurdaspur, punjab.detailof my land : rectangular no :7, killa no 19, 20, 21, 22 fall in revenue estate village Lehal, had bast no:386my land is bifurcated into two halfs after constructing, widdening NH15, BYEPASS DHARIWALin the year2010, at the time of construction, widening NH-15 .I had installed water pipes (pulies)under the road for the irrigation of the other half of my land .but now few days back, you have reconstruct and repair the road, officials and workers while repairing the road they had damaged the water pipes which were installed under the road, resultantly I am suffering huge loss and I become unable to irrigate my land, moreover my standing crops got destroyed.Therefore I prayed that for taking action against that and may repair the damaged water pipes (pullies) under the road and my grant compensation in the tune of Rs:90000 in the interest of justice.
                                      Ye problem kayi jagah ho rahi hai aur yadi hum misbehave kartey hain to hum par hi action liya jata hai
                                      Ye site b dikh hi ryi hai k kitni complain hain aur kitni resolved hain
                                      Sirf loot Macha rakhi h
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