National Highways Authority of India [NHAI] Complaints & Reviews

While traveling back from a relative's place from Noida yesterday (Jun 5) my cab was stopped by a few people who were in plain dress without masks (handkerchiefs worn loosely). They hit and mistreated the driver and misbehaved with me as well because supposedly the driver missed the toll gate. However, the driver was only following the Ola route.

Yesterday on 05.06.2021 at 4:15 PM we have reached at Hindoli Toll Plaza, but at there scanner were not working properly resulted that Fast Tag could not scanned and employees working there shifted my car in all the four lines but in none of the line scanner was working and employees replied that we could not done any thing in this matter, this is issue related to NHAI and our toll plaza has not any Hand Scanner. If you want to cross the toll plaza you must pay double toll tax and they also replied that you may complaint in NHAI but you must pay double toll tax.

Ultimately after 15 minutes I paid double toll tax of Rs. 280.00 in cash (receipt enclosed herewith), than they allow me to pass the toll plaza. I want to mention here that my fast is working properly and it was scanned at toll plaza Tonk and at toll plaza Shivdaspura (Jaipur) just after this incidence.

I request you to please look in the matter, I need my money refund, Please take a action immediately.

Thanks,

Sir, there is a religious structure is being under construction on national highway green area in front of BSF gate hisar- sirsa road.
The structure is under construction and in a finishing stage.
Please do necessary action .

महोदय आपको सादर अवगत कराना है कि लखनऊ जनपद के बक्शी का तालाब में राष्ट्रीय राजमार्ग पर राम सागर मिश्रा सौ शैय्या संयुक्त चिकित्सालय है जो कि 100 बेड का सरकारी अस्पताल है जिसमे आसपास के इलाके निवासी दुर्घटना की स्थिति में मरीज सीतापुर की तरफ से आने पर उन्हे लगभग 2 किमी घुम कर आना पडता है चूकि अस्पताल के सामने कोई कट या का्सिंग नहीं है लिहाजा यहां पर जनहित को ध्यान में रखकर यहाँ कासिग बनवाने की कृपा करे

Today I travelled mujaffarpur to Araria Bihar on nh57 .the road of nh 57 is so poor management .you show me only one km there is no pit in road total I travelled 250apross too much jerking in the road .I'm asking only one think to road minister you have luxury vechile but people haven't . Your bad road maintenance to be caused of accident and also death. So plz don't politics on death i[censored] responsibility to gave people to good road service.if can't why we paid toll .

I am using Paytm Fastag for paying taxes at the toll plazas for my vehicle HR07R8067.
While checking the payment history, I found there is a deduction of Rs. 605/- on 26 March 2021. It does not match with my travel distance which stands at Rs.115/- only.
I should be refunded the extra money.
Relevant payment history is also attached.
Thanks

Hello Team,
I am Boobalan Seenivasan from Chennai, Tamil Nadu. Today I got message that "Your FasTag A/c has been debited for Rs. 90 for transaction by Vehicle TN01AR6077 at Toll Palsit on[protected]T18:47:56"
But I didn't go anywhere and didn't use my car. Hope you aware that we are in complete lockdown. So this payment might be unauthorized or incorrect.
Kindly check and take necessary action.
Thank you,
Boobalan S
[protected]

When passing through the 18 mile toll plaza, malda, West Bengal with my car on 23rd May, 2021 at 09:15 pm and 4th June, 2021 at 08:29 pm, got deducted rs 120.00 from my fastag account on each and every time (car GJ23BD0006). Pl let me know the actual charge for personal car at that toll plaza. I think the revised toll is Rs. 60.00 for LMV / car.
Earlier also they charged double toll. Who gave them the authority to cheat the common people of India in a illegal way that also during this pandemic situation.
Hence, seeking for justice.

Sir/Ma'am
On 4th June 2021 I travel from jolly Grant, Dehradun (Deh) to Mayur Vihar, New Delhi (ND), and also return on the same day 4t June 2021 . In between I passed through Three Toll Plaza as mention below with Tax deducted from my FAST TAG Account.

S.No. Toll Plaza Name From Deh to ND From ND to Deh.
1. Bhadarabad 06:29 AM, Rs 85/- 5:05PM, Rs45 /-
2. Chhapar 07:04AM, Rs50/- 04:35PM, Rs25/-
3. Sivaya 09:00AM, Rs85/- 07:27PM, Rs85/-

Time and ammount mentioned as received through SMS .

Now my question is that why Sivaya toll Plaza deduct the same amount while I returned back in less that 12 hours from the same day 4th June 2021. Its look they cheat the customer. On returning it should be half.

Please take some action and credit the rest amount in my Fast Tag account

You Paid Rs.90 at Chittampatti Toll Plaza of TN59AQ2288 on 04/06/21 07:02:15. Avl Bal Rs.865.28 Txn ID: FT[protected]

You Paid Rs.90 at Chittampatti Toll Plaza of TN59BF9388 on 04/06/21 17:30:59. Avl Bal Rs.775.28 Txn ID: FT[protected]

I drove my TN59BF9388, but wrong debit to TN59AQ2288. So kindly change the debit and give 45 credit as I came back within 24 hours

Kindly update [protected]

I have taken my car recently and due to covid I don't have my RC so they are not making my monthly pass ..I have insurance copy, challan, invoice etc but they are not making my monthly pass please help...and the behaviour is not correct at toll plaza

I am a resident of district kangra and an aware citizen of this country want to complain about the negligence of the government authorities of all level, about the broken road and too much dig holes on the national highway 503 near kangra Bypass. It has been nearly 4 years, the road has not been mended neither by state authorities nor by the local government bodies of the state or the district. The holes are not in the road but the road is in the holes. No one took a step to do the right thing. I want to make you aware about this. The public is suffering, these holes attract accidents and put a negativity impact on the general public about the responsibilities of the government. Please respond as soon as possible.

Unguturu toll plaza andhrapradesh..
Paid Rs 95.0 toll for AP39FY2332 at Unguturu on 04 Jun 2021, 03:53 AM. TxnId:[protected]aP.

It was 3.53 pm but recorded as 3.53am..

During return journey in less than 24hrs full money was cut.
Paid Rs 95.0 toll for AP39FY2332 at Unguturu on 05 Jun 2021, 02:42 PM. TxnId:[protected]aP.
Kindly look into this

Deducted money from my fastag account without crossing the toll plaza

I Visit the ThandiKhui Toll Plaza in Samba District o[censored]T Jammu Kashmir for Monthly Pass. When I visit they charge monthly Pass Fee of 285 which was ok for me, but thereafter without my knowledge they also deduct 70 rupee from my fast tag. There is totally loot at Thandikhui toll plaza, no one listen you, even the behavior of staff was very rough. Many of them was illustrate.
Even more than two lane was totally shut by them by big stones. I had waited at least for 15 minute in the lane to reach the counter but there was no THREE MINUTE WAIT RULE, it is not the first time everytime you visit ThandiKhui toll Plaza you have to wait for 10-15 minute to reach the counter. There is no auto opener and closer of Door.
I requested you to please have concern about the same and also refund my 70 rupee.
Jai Hind.

I am a state government employee in Chhattisgarh Raipur and my home is in Bilaspur.
Due to family problem I am weekly up down from Bilaspur to Raipur.
Some times ago in bhojpuri toll plaza I am creating monthly pass for journey but last two months toll plaza incharge was not create monthly pass. He says we are not in 20 km radius in toll plaza of bhojpuri. The issue of government notification regarding monthly pass not says in 20 km radius condition. Notification says 50 journey of a month.
Pls issue order of bhojpuri toll plaza incharge to issue us monthly pass pls.
Brijesh Shrivastava
Bilaspur
[protected]

I was going Agra to Lucknow and Agra up and down .so my car double extra charges liya Gaya ha extra
Mere pass extra charges Ka record bhi ha fastag mesg me car no - up 16 ab 6315

Sir,
I have taken bank baroda fast tag on 24Feb 21 towards my Vehicle with Reg no:KL23 M 5557. At the time of account opening I have paid Rs.500. Buy when am approaching Toll plaza, account showing in sufficient balance even though I recharged properly. For the same with my frequent approach to bank of Baroda agent/ care it is come to know that they have not linked my vehicle with fast tag no. Finally It has been sorted out in 29May 21. But for they same they have deducted Rs200 from my account as issuance charge. Eventhough I have paid 500 Rs at the toke of account opening, on what basis Agent deducted again 200Rs from my account. This issue I have projected to Agent (Taken from Akshaya Center, Thevara, Ernakulam, Kerala) and bank baroda care. Till the date I haven't received any feedback from agent / bank. Relevant statement attached herewith.
Thank you

Everytime A Deduction happens inspite of submission of a Valid ID where it has to be exempted.

I Work for Municipal Corporation of India and it has to be exempted after showing the valid ID.

Always there are two guys standing at toll. One you show your ID it allows to pass but at the same instance the other guy charges you from your FAST TAG

Dear Sir

Despite lock down and expressway being shut down, the toll operator is charging toll, we are driving on Service Road but paying Rs. 150 toll,

This is unfair & wrong

Bangalore Airport, Devanahalli toll plaza