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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 189

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H
Harjeet Kalra
Apr 4, 2021
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Address: Flat No.601,, A-5, Mahalaxmi Enclave, Baran Road, Kota

Dear Sir,
Today i received a SMS from SBI that an amount of Rs.70/- has been deducted at AROLI TOLL as per the details written below. I am copy pasting the message which i received.

SBI FASTag Acc ending with 93B80 VRN: RJ20CD7706 debited Rs.70 Toll Charges at Aroli on 04-Apr-2021 08:35:13 AM Bal Rs.25.25

This is an illegal deduction as I live in Kota ( Rajasthan). Me and my family are at home with my Car Hyundai Xcent No. RJ 20 CD 7706 PARKED IN MY BUILDING AT GROUND FLOOR.
How can this amount be deducted from my fast tag balance as I had not moved out of my city KOTA since february 2021.
Please help me.
Regards
Harjeet Singh
[protected]
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    V
    virtuosome
    Apr 4, 2021
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    Since the Government of India and NHAI has made it mandatory to have Fast tag in the vehicles but at Jewar toll plaza, Yamuna Expressway is still collecting manually with cash and after asking about the fast tag provisions they said there is no such facility there. Also i want to know untill what date the toll charges would be charged at Jewar toll plaza.
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      R
      RamanathanSrinivasan123
      Apr 4, 2021
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      I travelled twice from Chennai to Thirvannamalai via Cgenglepet total plaza on 19.3 and 2.4.2021. On 2.2.2021, for bot the ways Rs. 55 was collected for onward and return fare @ Paranur toll plaza, instead of Rs 35/- Given below are SMS details:

      Toll charge (MEEBBA006LB748463) for Rs 55.00 debited on Apr 02. Reader time is 02/Apr/21 07:07:29 AM(Paranur). Bal is Rs 281.00 - Equitas Bank.

      Toll charge (MEEBBA006LB748463) for Rs 55.00 debited on Apr 02. Reader time is 02/Apr/21 02:19:03 PM(Paranur). Bal is Rs 136.00 - Equitas Bank.

      Whereas @ Athur toll gate return fare was collected asRs 30/- only.

      Kindly do the needful.
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        A
        Amoltayde
        Apr 4, 2021
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        Address: Khed shivapur toll plaza Maharashtra

        Woman at Khed Shivapur toll plaza raised her hand and put it directly in her pocket without giving a receipt of Rs.
        The bigotry of what is wrong should be spread everywhere will not be tolerated
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          A
          Abhaysinh Desai
          Apr 4, 2021
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          Address: Pune

          My car is registered in pune MH12 and my money got deducted twice on khed shivapur toll on 2 April 2021. MH12QT6595. As it is stated MH12 car won't be charged for pune toll. Please revert me for the same.
          +2 photos
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            M
            mursalin barkaati
            Apr 3, 2021
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            Sir We daily travel At Mandana Toll plaza Which Is situated In Kota District of Rajasthan. On daily basis We face traffic problems at the Toll in Spite of having Fastag. The management at the Toll plaza Is very rediculous. For saving money the Toll plaza Agent does not recruit proper amount of staff. Out of 5-6 lines only 2 or 3 lines are opened in spite of heavy traffic.
            And still the staff at the Toll behave rudely with the travelers. Sir please take strict action against the people responsible for this. I know almost 10-15 daily travelers who face the same problem. Please look into the matter and solve this problem
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              R
              Rahulpandya
              from Ahmedabad, Gujarat
              Apr 3, 2021
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              Address: Okhamadhi toll plaza
              Website: Nhai

              Today at about 4 to 5 PM during crossing okhamadhi toll at Dwarka PORBANDAR NH with my car, boys for toll collection not allowed even after payment of toll through Paytm fastag.
              They have allowing all vehicles at single entry and lots of vehicles awaiting and blowing horns frequently.
              We have told to take car asides complaining for not paying toll as during pay toll massage to be received after 5-10 minutes.
              They are 10 boys and behaving like they are deployed to fight but not for collecting toll.
              All are threatened us like anything.
              After receiving massage and shown to collection boys they allowed us to go.
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                B
                baman
                Apr 3, 2021
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                My vehicle number is gj 23 cc 3599, i was travelling from anand to dahod on 27.03.2021

                on 27.03.2021 during passing through vavadi toll plaza my fastag toll is deducted 2 times. So i had called two times to 1033 number but they telling that it is under process.

                I am not getting why they are taking too much time to refund the money. It is the question of system failure and they must have to apologise, but still not received any reply.
                +1 photos
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                  M
                  Michael Appollo
                  Apr 3, 2021
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                  Yesterday I crossed the toll gate near tirumangalam, Madurai, Tamil Nadu.

                  For local vehicles (Tirumagalam City Vehicle ), there are no toll gate charges. But the toll gate deducted the amount even I mention this is the local vehicle, show the RC book and cross the vehicle in the local vehicle mentioned lane.

                  This is the 3rd I face this issue. Kindly return my amount and take action against the Tirumangalam tollgate.
                  +1 photos
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                    K
                    Krishna Kaimal
                    Apr 3, 2021
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                    Krishna Mavelil Kuttappa Kaimal SB account No [protected] .Union bank of India (Andhra Bank) Alappuzha ISFC code UBIN0810088.
                    Bond details.Demate form .No.of bonds 500.;ISIN No INE906BO7GF1
                    N H A I 5.75 percent interest bond
                    Please do the needful urgently to get my interest for last financial year
                    April 2020 to March 2021.
                    Krishna Mavelil Kuttappa Kaimal.
                    Email id [protected]@yahoo.co.in
                    Phone number [protected]
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                      S
                      Sanupsrivastava
                      Apr 3, 2021
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                      Address: Delhi

                      [protected], [protected]
                      Mail id is support @exducts.com
                      [protected]@exducts.com

                      All the time they used to mail me this

                      Dear customer,

                      Sorry for your inconvenience .

                      We are facing some issues with the tracking Company, so request you to please give some time to revert you back .
                      Your fastag has already dispatched please Wait sir, we will provide your tracking number soon as possible
                      will be delivered within 3 to 4 days

                      Thanks & Regards
                      Akash

                      I m faded with this type of mail from exducts and their employees, like neha, priyanka, Akash Sharma, Rohit and Nitin and Kritika they didn't refund my money plzz help me
                      +1 photos
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                        S
                        suma reva
                        Apr 3, 2021
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                        I had not even moved my car from its parking on April 01, 2021 but still my fast tag was debited as under:

                        Dear Customer,
                        Your FasTag A/c has been debited for Rs. 20 for transaction by Vehicle KA50P2311 at Toll Plaza 1 @ Km 14+825 on[protected]T19:45:00. Balance amount in the A/c is Rs. 326.5 - HDFC Bank Ltd.
                        Warm regards,
                        HDFC Bank
                        Bank aapki mutthi mein... Bank at your fingertips.
                        Request you to please check for wrong usage of my fast tag pre paid account
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                          R
                          Rajutti
                          Apr 2, 2021
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                          I paid up 1800 rupees for a new Fastag and I have been given excuses every day by exdcts.com, one Akash mobile number [protected] has been giving me the runaround and not delivering the fastag
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                            S
                            Sunny0
                            Apr 2, 2021
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                            Hello. I was traveling from kharagpur to Jhargram but in between at tol tax plaza near Jhargram tol tax personal misbehav n fight with defence personnel on exemption of toll tax. I have a video n providing it . If nhai personal do dis thn how we wil safe for this country. Shame on nhai for us. Plz take a necessary action.
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                              F
                              Firoj.khan
                              Apr 2, 2021
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                              HI There,
                              Devbond Toll Plaza does not have Fasttag facility or they dont use it.

                              kindly take it seriously and FASTtag should be accepted there as well.

                              looking for further update.

                              Thanks
                              Firoj Khan
                              [protected]
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                                K
                                kumar58
                                from Kolkata, West Bengal
                                Apr 2, 2021
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                                While passing to Raje(darbhanga, bihar) toll plaza by vehicle BR01BC/9760 on 01/04/2021 double toll tax deducted from airtel vastav account as massage received.kindly reverse the one

                                Amrendra. Kumar
                                Santri car br01bc9760
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                                  G
                                  Ganpat Palve
                                  Apr 2, 2021
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                                  Dear Sir/ Madam
                                  Yesterday on 01/04/2021 i have not travelled by my car having Car no MH-05 EJ- 0356 on NH-3 or I have not removed my car from my parking till IRB toll plaza at Ghoti Tal Igatpuri Dist Nashik has charged & deducted of Rs. 110 from my Fast tag account having Txn id FT[protected]. please return my amount which is deducted from my account.
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                                    S
                                    SMishra96
                                    Apr 2, 2021
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                                    Address: pahammawlein toll plaza

                                    Sir
                                    i am having private car with reg.Ml05 h xxxx and my permanent reg adress is also under 15km but i am not getting local resident pass and the toll authority told me that your vehicle registred under other district, even my registation adress is also under 15km radius of toll plaza .
                                    Kindly help in obtaining the pass.
                                    Toll plaza name :pahammawlein toll plaza
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                                      K
                                      Kowshi Ram
                                      Apr 2, 2021
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                                      Address: Perungudi toll

                                      I crossed peungudi toll yesterday at lane 6 by 2.10 pm. When i reached there the guy who was sitting there said fastag was not working and asked us to pay by cash. We paid rs 30 by cash and today by 2.27 pm i received a message from fastag as i paid 30 for crossing the toll. I paid twice for crossing once. Please tale necessary action.
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                                        jyntdas321
                                        Apr 2, 2021
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                                        Address: 66 RAJGARH MAIN ROAD OPP GUWAHATI EYE HOSPITAL, GUWAHATI 781007

                                        Yesterday Madanpur toll gate charged a rs 60 wrongly on 1st april time 05:21PM. But i was not traveled at that time from toll gate. Already i have raised a complaint on NH helpdesk but not found any resolution yet. My comlaint no is 3536082
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