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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 189

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J
Jodhraj Meena
Apr 5, 2021
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Address: Bob fastag

My fastag deactivated show in toll plaza
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    Jmvet
    Apr 5, 2021
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    Sankagiri/vaiguntham toll plaza

    Address: Vaiguntham, Sangagiri

    I was taking my wife A.Sangeetha who has been nominated as Presiding Officer in Sangagiri assembly constituency in our car TN30BC 4144 today 5.4.21. At Vaiguntham/Sangagiri toll plaza though we shown her election appointment order, staff told they didn't receive any instruction about toll exemption for election duty staff today. The same toll plaza have provided toll exemption for the election training classes on 28.3.21 and 3.4.21. I argued...
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    Supriyab90
    Apr 5, 2021
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    Harassment of toll employee and Deduction of double toll amount

    Address: Patas Toll Plaza, Solapur - Pune Hwy, Virobawadi, Maharashtra 412219

    We are going to our native place with family along with 6 month baby by a car having Registration No.MH43BU6121. We reached Patas Toll Plaza around 12. p.m. on[protected]. while paying toll we have shown them our ID’s, but they informed that it will not allowed. Then we asked them to scan the fashtag and remit the requisite amount for passing the toll. After scanning, they informed that the fashtag account was not having enough balance,...
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    ManivaannanR
    Apr 5, 2021
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    I have got a message today dated 5th April'21, for toll plaza Chokkenahalli deduction of Rs, 20 deducted, which I have not used; vehicle no - KA05MN9123
    TXN ID - FT[protected] time 11:10:50

    please check and reverse the same;

    regards,
    MANIVAANNAN. R
    Mobile +91.[protected]
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      Y
      yk_d
      Apr 5, 2021
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      Address: BHEL, HARIDWAR

      On dated 05.04.2021 I availed journey by LMV car UK08AS1144 on NH-334 Toll through Bahadarabaad toll plaza. Being a resident within 15 KM, this toll is free to me as per guidelines issued by that Toll.
      I showed my adhaar card to concern person though she deducted Rs 85 from my AXIS fastag wallet.
      Statement of WALLED ID [protected], copy of RC & Adhaar card are attached for your kind consideration.
      Hence you are humbly requested please credit my wallet by Rs. 85.00 soon.
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        S
        SandyM114
        Apr 4, 2021
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        Address: Pipli odisha

        My parents were traveling today from Puri to bhubaneswar on their car OR 02 BS 7897. On pipli toll plaza at 7 pm 4th April 2021, the collector does some tricks and says the fast tag doesn't have balance and charge them double money. My father who is a senior citizens, does know the technicalities of this and paid the money and informed me. When I check my wallet ID, it is active and it has 300 rupees and toll prize was only 115.

        I even call the toll plaza. Now they are giving the excuse of some issue with rf ID. I make them aware of the NHAI guidelines but all in vain The toll plaza is targeting senior citizens and charging double money

        My fast tag Customer Id is[protected] and Wallet Id is [protected]. Fast tag is with HDFC Bank Limited
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          Thirukumaran Muthuramalingam
          Apr 4, 2021
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          Toll fee deducted twice and wrong payment bill provided in the Bogalur toll plaza, Ramanathapuram

          Address: Bogalur toll plaza, Ramanathapuram

          On 31st March, 2021 when I had passed through the Bogalur toll plaza (Ramanathapuram district) in my vehicle (TN65AD7727) the toll fee was deducted under the Fastag option but the toll operator denied the toll fee deduction and demanded that I pay the toll fee in cash. Unaware of the toll fee being deducted from my account, I had paid the toll fee through cash to the operator. When I had confronted the operator later about the toll fee being...
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          Pramod Singh Galiyan
          Apr 4, 2021
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          Address: MEERUT

          I did not use my vehicle on 22 feb and 03 mar 2021 but rs. 145 and 155 has been deducted respectively by airtel payment app .Complaints file with airtel apyment bank on 26 feb reference no 8806361 and 8983997 but no refund has been made till date
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            A
            Aazad_aawaz
            Apr 4, 2021
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            Address: Sinhaniya Toll Plaza

            Respected Authority,
            Namaste,
            My name is Madhusudan Agrawal and I am from Chohtan, Distt: Barmer, Rajasthan.
            I would like to draw your attention towards the condition of a Toll Plaza Name: Sinhaniya @114275 on NH 925.
            This Toll Plaza covers the section from KM 80 to KM 136.520. This Plaza do not have Fastag option for vehicles. Still we have to stop to pay our toll. One side Central Govt has made Compulsory the vehicles for Fastag and other side this toll plaza itself do not have Fastag services. They are denying that we do not have that option.
            So kindly check it out and do the needful.
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              P
              pulin deka
              Apr 4, 2021
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              Address: mangaldai, Darrang,Assam

              Today I went to ghy from mangaldai crossing the Madanpur tool plaza. when i entered they collected ₹ 105/ from my fast tag account. when i come back from ghy again they collected ₹=60/. Why they deduted two times. I paid ₹165. let me know what is the actual tax should paid by me at tool plaza. my vehicle no. is AS 01EF2223
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                Ameta Niranjan
                Apr 4, 2021
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                We are having main road and and earlier it is connected with the colony. Now, the national highway is in progress or under construction and by doing this it is disconnecting the colony from the from Main Road. Alternatively provided Road is very narrow and having traffic moment issues. This highway is connecting Udaipur Pindwara highway to Ahmedabad bypass.

                location is Zinc Complex, Darbari village Udaipur district, Rajasthan state.
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                We still waiting for response, as entrance of our colony is block, before work start there is 30 feet wide road . So kindly take action .
                Our address is same :
                Zinc complex, jharno ki saray, debari udaipur Rajasthan. My mail I'd is same nir.[protected]@gmail.com & mobile no. Is [protected].
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                  S
                  suraj girigosavi
                  from Mumbai, Maharashtra
                  Apr 4, 2021
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                  Ghoti toll plaza has taken double amount 220 rs due to insufficient balance fastag ...but I have recharged in my fastag but he said to me machine not worked ...plz take action
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                    A
                    Anan812
                    Apr 4, 2021
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                    Address: Athur toll plaza

                    Visited athur toll plaza near tindivanam. Only 2/4 lanes working. When asked, we are greeted with highly rude and uncouth staff. Takes 1 hour to cross this toll.
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                      G
                      gspscr
                      Apr 4, 2021
                      Dec 27, 2023
                      This thread was updated on Dec 27, 2023
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                      Exempted for free Fastag pending at CO/DELHI from 17.02.2021

                      Address: the Chairman, NHAI, G 5 & 6,Sector 10, Dwarka, New Delhi-110075

                      Guntur,
                      Date: 04.04.2021
                      From:
                      G. Syam Prasad,
                      F No. 102, Sri Krishna Nivasam,
                      3rd Lane Mallareddy Nagar,
                      Guntur, Andhra Pradesh – 522004.

                      To
                      The Manager,
                      National Highway Authorities,
                      Delhi -

                      Respected Sir/Madam,

                      I, G. Syam Prasad, working as Office Superintendent, DRM’s Office, South Central Railways, Guntur, Andhra Pradesh....
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                      udaya_3002
                      Apr 4, 2021
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                      Address: Plaza name - Paranur

                      I was charged toll charges + penalty (RS.120) in Paranur toll gate, Near Chennai citing blacklist fastag even though amount was debited properly from my Equitas bank fastag. I would like to get this amount refunded back.
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                        H
                        Harjeet Kalra
                        Apr 4, 2021
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                        Address: Flat No.601,, A-5, Mahalaxmi Enclave, Baran Road, Kota

                        Dear Sir,
                        Today i received a SMS from SBI that an amount of Rs.70/- has been deducted at AROLI TOLL as per the details written below. I am copy pasting the message which i received.

                        SBI FASTag Acc ending with 93B80 VRN: RJ20CD7706 debited Rs.70 Toll Charges at Aroli on 04-Apr-2021 08:35:13 AM Bal Rs.25.25

                        This is an illegal deduction as I live in Kota ( Rajasthan). Me and my family are at home with my Car Hyundai Xcent No. RJ 20 CD 7706 PARKED IN MY BUILDING AT GROUND FLOOR.
                        How can this amount be deducted from my fast tag balance as I had not moved out of my city KOTA since february 2021.
                        Please help me.
                        Regards
                        Harjeet Singh
                        [protected]
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                          V
                          virtuosome
                          Apr 4, 2021
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                          Since the Government of India and NHAI has made it mandatory to have Fast tag in the vehicles but at Jewar toll plaza, Yamuna Expressway is still collecting manually with cash and after asking about the fast tag provisions they said there is no such facility there. Also i want to know untill what date the toll charges would be charged at Jewar toll plaza.
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                            RamanathanSrinivasan123
                            Apr 4, 2021
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                            I travelled twice from Chennai to Thirvannamalai via Cgenglepet total plaza on 19.3 and 2.4.2021. On 2.2.2021, for bot the ways Rs. 55 was collected for onward and return fare @ Paranur toll plaza, instead of Rs 35/- Given below are SMS details:

                            Toll charge (MEEBBA006LB748463) for Rs 55.00 debited on Apr 02. Reader time is 02/Apr/21 07:07:29 AM(Paranur). Bal is Rs 281.00 - Equitas Bank.

                            Toll charge (MEEBBA006LB748463) for Rs 55.00 debited on Apr 02. Reader time is 02/Apr/21 02:19:03 PM(Paranur). Bal is Rs 136.00 - Equitas Bank.

                            Whereas @ Athur toll gate return fare was collected asRs 30/- only.

                            Kindly do the needful.
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                              A
                              Amoltayde
                              Apr 4, 2021
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                              Address: Khed shivapur toll plaza Maharashtra

                              Woman at Khed Shivapur toll plaza raised her hand and put it directly in her pocket without giving a receipt of Rs.
                              The bigotry of what is wrong should be spread everywhere will not be tolerated
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                                A
                                Abhaysinh Desai
                                Apr 4, 2021
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                                Address: Pune

                                My car is registered in pune MH12 and my money got deducted twice on khed shivapur toll on 2 April 2021. MH12QT6595. As it is stated MH12 car won't be charged for pune toll. Please revert me for the same.
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