National Highways Authority of India [NHAI] Complaints & Reviews

Toll palaza khedi near Bandanwara bhilwara ajmer satutue
This tollpalaza toll fees deduct two time on dated 20.02.2021 same time .So please refund my amount and credit in my account.

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I have a HDFC Fastag,
Wallet ID [protected]
On 4th March 2020 â‚¹150/- deducted manually from my wallet ; upon complaint through email & customer care several times no satisfactory reply till date.
Requested to look into said matter and instruct the concerned to refund the said amount.

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My Fastag has Rs. 160 balance and still the system at the toll plaza Kochi, Kerala informed that the Fastag has insufficient balance and even after I informed that the NHAI has removed the minimum balance in the Fastag, they did not allow me to pass through. As they insisted I paid double the chares i.e. Rs. 80 (Rs. 40*2) in cash. Hence, please look into the matter and let me know why this has happened. Also, please refund me the excess amount I paid in cash.

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Today on 21 Feb while returning from haridwar I was asked at lachiwalla toll that fastag is not working thus payment was collected in cash.after few minutes an amount was deducted through paytm wallet fastag.

MALBM51BLLM822838.please resolve

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Dear sir/madam

Every day we are faceing unlimitrd suffering at dankuni and nibedita seeti toll plaza.kolkata. Every days we are paying huge toll but we are not geting value of our time. There is a vip lane . Police and athorized staff alwyas useing it at their convenient or what other couse i dont know. But i just i want to know what about us? We are paying what for ? What is the value of our time and many. I kown it will be send to trushbin and no solution will be given by anybody. Our administration is shameless. They work only for vote. Before vote they make such false commitments for common people. And after geting vote throgh them away amd make themselves vip.
I know i am not going to get any solution. Still i have right to raise voice against this rediculoius system. Againg shame on our administration

Regards
Kakoli ghosh

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Address: Chijarsi toll in between ghaziabad and hapur

Toll agent charged cash despite it getting debited from fasttag

Feb 21, 2021

Updated by Pankoo1 Here is the cash charged slip

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Address: Pune

I am recidient pune, and my vehicle ( MH12SU9818) is exempted for toll at khed shivapur toll plaza, but everytime they deduct toll from fastag account. Toll offers saying that toll automatically deduct from fastag and fastag says toll deduction initiate from toll plaza only. So where we can get justice???

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I just paid 105 rupees as toll to cross a distance of 35 kilometers..thats is 5 rupees per kilometer on toll alone. Im not even sure if this is legal but i would like to know abt it.

Route travelled : vyasarpadi to tambaran

Tolls paid : surapattu and porur

Amount : 60 and 45

105 rupees total

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Dear Sir,

My car no is MH14HD1216 and still have been charged at toll plaza wuthin the city. Below are the detsils.

Paid Rs. 95.0 FASTag toll fare for vehicle reg. no MAT627265JLJ40534 at Khed-Shivapur Toll Plaza on on 21 Feb 2021, 11:55 AM. Toll txn Id: [protected]. Updated Paytm Bal: Paytm Wallet- Rs 340

Feb 22, 2021

Complaint marked as Resolved

It is not yet resolved

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Address: no 30 ullal, manganahalli cross basaveshwara lyt

There is an exemption at toll plazas for central govt employees.my husband is working at Army services corps accounts office..there is no value for Army employee ID card.
Toll was collected at DHTL toll.
why the Army employee ID cards is not accepted in all tolls..why only few tolls are accepting. This means all tolls doesn't come under NHAi.
The facilities provided by government for Army service corps employees is not respected.
Kindly take action or provide the solution. Dont misguide the people.

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My car regn. No. MH12LP2182 .I Travelled from Pune to Karad through NH4 on 12th February 21 and Karad to Pune on 16th February 21.On khed shivapur toll plaza, all cars having regn.no.MH12 And MH14 are exempted from paying tolls., But still my Fastag account has been debited Rs 95 and Rs 95 both ways. The detailed transactions copy is attached herewith for ready reference.
You are requested to refund my Rs 190/total IMMEDIATELY Please. Thanks.

Mar 01, 2021

Updated by Tirlot My complaint ID: 2817909 regarding unauthorised toll collected on NH4 on 12th and 16th February 2021 has Not r Not been resolved so far. Kindly take necessary action IMMEDIATELY. THANKS

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T

Tirlot

Feb 24, 2021

Please resolve my complaint Tirlot dt.21 st February 21 reg. Unauthorised toll deductions for car no. MH12LP2182 ASAP. Thanks

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We are having new vehicle whose RC has yet not received. Without RC the fast tag was not issued by the showroom. When we were crossing chhajarasi toll at hapur they charged us double toll despite telling that we haven't received the RC yet.Also they behaved rudely .

Kindly help us to get the amount refunded.

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User code a001
Tran id[protected]
Tollrate 220 (actual 110)
21feb2021 12:20:06 AM

I was told that my fastag balance is low (i had 480 balance) and was charged 220 rupees in cash. I paid the cash but later realised that i was duped buy the guy.

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Address: Anewadi NH48

Today, 21.02.2021 I am traveling with my family via Pune Banglore highway. My Fastag account having balance up to Rs.900 but some of toll plaza having problems.

Main problem is, one of the toll plaza at "Anewadi NH-48", my Fast tag scan done, amount deducted from Fastag amount but operator taken 2 times amount as he said fastag not working.

I have toll plaza receipt and fastag statement of same time..

Please look into the matter, I required my additional amout return.

PFA photos for your reference

Regards,
Avinash Dattaram Sawant
Contact no. - [protected]

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Address: Bilaspur chhattisgath. NAHI FASTTAG

Website: NAHI FastTag

Dear sir,

My Problem:
My fast tag has been kept on blocklisted either by NAHI or FastTag Authorities.

Not able to unblock. I have contacted them several times but no reply.

Incident :

I have taken FastTag before lockdown and I have not activated (not used at least once), after locked down on JANUARY 4, 2021.

As I have not used for long period NAHI kept on dormant state, I have contacted them to activate, because of their delay it did not happed.
While I am traveling with FastTag at very first tollgate they have scanned my fasttag and they have collcted double charge and blocked my fasttag .

from that day I am contecting aitel to unblock, but they are not doing it. Complen number 2880015.

Please help me to resolve the issue.

My car details: CG 10 AV 7788

My Details: Himanshu pandey
Email: [protected]@gmail.com
Mobile : [protected]

Mar 1, 2021

Complaint marked as Resolved

Please ergent Mo.no.8770798618

Feb 21, 2021

Updated by Himanshu Pandey 21 Dear sir,

My Problem:
My fast tag has been kept on blocklisted either by NAHI or FastTag Authorities.

Not able to unblock. I have contacted them several times but no reply.

Incident :

I have taken FastTag before lockdown and I have not activated (not used at least once), after locked down on JANUARY 4, 2021.

As I have not used for long period NAHI kept on dormant state, I have contacted them to activate, because of their delay it did not happed.
While I am traveling with FastTag at very first tollgate they have scanned my fasttag and they have collcted double charge and blocked my fasttag .

from that day I am contecting NAHI to unblock, but they are not doing it. Complen number 2880015

Please help me to resolve the issue.

My car details: CG10AV7788

My Details: Himanshu Pandey
Email: [protected]@gmail.com
Mobile : [protected]

Feb 21, 2021

Updated by Himanshu Pandey 21 My fasttag Mobile number is not registered issue . Not done recharge

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Address: Doiwala, Dehradun

Dear Sir,
I would like to bring to your kind notice that:

1.newly started toll 3 days back has started deducting charges from fastTag even before issuing the local monthly passes.

2.Also the cost of toll is too high for commuters living in 25km range. Seems like toll is collected for about 60km+ distance.

For efficient toll collection the toll cost should be distributed towards EACH END OF THE TOLL ROAD and not just one.

Please take notice of this and make toll cost reasonable for local commuters.

Regards,
Basu Chauhan

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V

Vasuneet Goyal

May 5, 2021

Dear Sir/Ma'am,
We went to Dehradun from haridwar on 24/04/2021 with same day return. Therefore I was charged with Rs 85/- but after returning back on same day toll person said that Rs 45/- Will be charged for same day but next day I found that Rs 85/- has been deducted for date-25/04/2021 I haven't visited to toll on that date.
Plate number-UK08AM2692
Fastag number[protected]
Name-Deepa Goel
I request you to return my amount of Rs 40/- in the fastag or wherever you find suitable.
[protected]@gmail.com

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Address: Mohania

At "Mohania toll plaza" there is fastag option but my fastag is linked with "SBI" bank and the fastag counter have there with "ICICI" bank so they denied to take and we are asking for another option but they not answering... We are waiting for more than 3 hr...
So, please take an action about this.

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Address: 35 PANT VIHAR ,PHASE 1,, ITC ROAD

On 17.01.2021 I was going by car through sivaya toll plaza as per toll operator fast tag is disable so she took cash with penalty of Rs.170/- after 5-6 minute the same toll deduct from my fast tag wallet.

Toll transaction id in fast tag wallet- [protected]
Date & Time 17.01.2021 13:48:50
Toll charge -RS.85/-
Vehicle nos -UP14AL8010

Toll slip transaction id [protected]
TC id 80057
Lane nos NO L11
Sction Meerut to Muzafanager
Date & time 17.01.2021 13:42:54
Toll charge RS 170/-

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Address: Saharanpur

Dear Sir, I was traveling via Haridwar nh toll lachhi wala then toll tax was deducted by two times. Kindly refund my one time extra deduction.

Thanks
Regards
Ravinder Kumar
VEHICLE NO
Up11BA2370
[protected]
[protected]

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority of India [NHAI] reviews & complaints page 210

Toll fee refund

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HDFC Fastag - Manual deduction from wallet.

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Cash taken for toll even after deducting toll through fastag

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Charged double on toll

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Double deduction of toll tax on 20022021

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