Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Dec 12, 2025
Complaints 8456
Resolved
214
Unresolved
8242
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 218

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Y
Ytuo
from Noida, Uttar Pradesh
Feb 8, 2021
Report
Copy

Address: Rewa mp toll

Dear team I had complaint related fast tag double changes apply fast tag and cash both mode debited toll plaza and same had been raised complaint to 1033 but still not provide resolution and I had submitted fast tag print shoot msg and cash slip also 2 complaint 1. 3002107 2.3002339 please provide resolution, because they have double charged from consumer. Fast tag and cash both mode debited toll is very wrong activities please stop.
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    sanjeev0902
    from Faridabad, Haryana
    Feb 8, 2021
    Report
    Copy

    Address: Sohna

    Hi.

    Today we went to koshi by car. After Palwal there is a toll plaza and the toll charges are Rs 105 per side. Today morning around 8.30 AM there was a traffic jam at toll plaza since some of computers were not working. We spent around 30-45 in the jam. The staff there was misbehaving with the travellers and no one was there to resolve the issue. The government claims tht after 3 minutes toll is free but there we waisted our precious time. It is a regular problem we always face. Please can someone look into the matter on urgent basis and give me a solution to it. On return we faced the same issue.

    Thanks
    Sanjeev Gupta
    [protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      G
      Gulamfaisal
      from Kāmārhāti, West Bengal
      Feb 7, 2021
      Report
      Copy

      Address: Pratappur kamaicha chanda sultanpyr

      Dear sir
      My name is mohammad faisal s/o gulam mohammad
      Nh56 lambhua to chanda, chanda to dhkhwa
      Road bhut bhut kharab hai aor es road ke kharab hone ki wjh se yha ki janta bhut tklif aor dhul ka samna kr rhi hai
      Aor kyi logo ko to dma ki bimari ho gyi hai
      Bs mere srkar se aor aap sbhi krnchriyo se niwedn krta hu ki aap log eski jach kre aor uske bad esko bnwaye
      Market to market agr road bnwa de to bhut kripa hogi
      Chanda ke sbhi washiyo ki trf se aap se request krta hu ki mere aawaj ko suna jaye aor espr jld jld se kam kraya jaye
      +2 photos
      Feb 08, 2021
      Updated by Gulamfaisal       Road
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        L
        Lalitlohade
        from Saint Thomas Mount, Tamil Nadu
        Feb 7, 2021
        Report
        Copy

        Dear sir / Madam

        Padalsinghi toll situated on yedsi to aurangabad highway near Gavrai district Beed is forcing to pay toll by cash instead of fasttag.

        Pushing driver to pay toll by cash because fasttag is wrong .

        Please look into this matter
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Skundu56
          Feb 7, 2021
          Report
          Copy

          Address: Eden Pearls, Flat - 3C Block- A, 3184 Nayabad Avenue, Kolka

          Though I had balance of rs281 in fasttag account still at Palit toll plaza I was declared as blacklisted due to low balance when the toll was rs70 only. However next on Dankuni toll in same day I.e on 5.2.21 the fattah was scanned and I was allowed to pass. Pl clarify why I was forced to pay in cash though the fasttag had a balance.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            SKgingerRip
            from Ghumarwin, Himachal Pradesh
            Feb 7, 2021
            Report
            Copy

            At hodel srinagar toll plaza haryana. there is always a lot of traffic and there is nothing we can do. When we asked why ? They don't gave proper reason and we have to wait atleast 30 to 45 min to reach toll plaza (100meter). Also fastag not working some time they always ask for money or say plz take ur vehicle back then forward.

            Pls resolve this issue as soon as possible because they cause many problems like late for office and polluted our environment due to wait in toll plaza
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Dilipditya
              Feb 7, 2021
              Report
              Copy

              Address: Chittor kota road aaroli toll

              Dear sir
              Firstly if you can resolve than give compliant option to people.
              At kota chittor road aaroli toll name always have issue regarding poor scanning.Result is here you always find long queue of vehicle in fasttag as well as cash line.if you people can not provide good connection on toll you should closed.
              Whenever I asked regarding this staff always talk in bad manner with abusive language.where you find a shop first we pay and listen abusive language.it is only Indian toll.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                L
                Lakshya Sawaria
                from Bengaluru, Karnataka
                Feb 7, 2021
                Report
                Copy

                On the route to Udaipur from abroad
                At malera toll plaza
                At lane 1 we have been defrauded by toll employee of 100 rupees at around 3 pm

                Not about money, he will cheat others as well
                We are going to file police complaint as well at Udaipur police station
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  6
                  69vrkumar
                  from Malkajgiri, Telangana
                  Feb 7, 2021
                  Report
                  Copy

                  The personnel at Gudur toll plaza, telangana, instead of scanning the fastag have asked to show the balance in app and collected cash of rs 190/.

                  I was having a balance of rs 2408/-
                  Fastag customer ID 11183026
                  Vehicle no TS10ET5724
                  Date & Time at toll[protected] & 15:56
                  +1 photos
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rohithrr
                    from Noida, Uttar Pradesh
                    Feb 7, 2021
                    Report
                    Copy

                    Address: Kadapa to kurnool NH40 Highway

                    While we traveling from kadapa to kurnool in the NH40 highway, The road is very bad and the patch alignment of the road is bad. The heavy up and down are present on the road. There are so many patchs in the road which made inconvenience. Most of the road got sinked one side.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sushant Tavdar
                      from Junnar, Maharashtra
                      Feb 7, 2021
                      Report
                      Copy

                      Address: PUNE

                      Sir, My car having plate no MH14DA7444, yesterday i was trav3from pune to sangli. For pune vehicle's khedshivapur toll is free but the toll is deducted after asking the person he said we have exempted your toll...but actually it got msg now of deduction.
                      I want refund of money. This was my second experience as toll deduction on khedshivapur toll plaza.
                      +1 photos
                      Feb 07, 2021
                      Updated by Sushant Tavdar                       On 6 fen 2021 Toll deducted at khedshivapur toll plaza for pune vehicle as the toll is free for pune & pimpari chinchwad vehicles. This was hapen on second time the toll person say your vehicle is exempted but after few time deductions messages arrive. And the same time we cant go back... please look into and refund the money.

                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Prakash Dhameliya
                        from Noida, Uttar Pradesh
                        Feb 6, 2021
                        Report
                        Copy

                        Highways no .8
                        Dilhi to Mumbai
                        Dist.surat
                        Near kadodara chokari
                        Umbhel villege
                        On the road bump
                        So many trafik on road
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          Markale Arun
                          from Pune, Maharashtra
                          Feb 6, 2021
                          Report
                          Copy

                          I was travel from pune to kolhapur on 31/01/2020 but there is exemption for the vehicel registered under mh-12 and mh-12 but still they cut amount rs.95/- and also on 01/02/2020 irrespective vehicle registered under mh-12-sq-3048. The amount deducted through fast tag may please be credited to my account
                          +2 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Satish Samnani
                            from Gaya, Bihar
                            Feb 6, 2021
                            Report
                            Copy

                            Mere fasttag jus ka number [protected] hai vical nuber CG10AQ2971 is ka pesa kata tha 11.55 am me par us nahi mana gaya or us se cash ki wasi ki gai or mere driver se cash liya gaya hai jis ko mwy atech kar raha hu mey ne dono dital uplod ki hai
                            +2 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              milindangal
                              from Bengaluru, Karnataka
                              Feb 6, 2021
                              Report
                              Copy

                              My vehicle number is MH12KY5695. I travelled thru Khed Shivapur tollgate on NH4 - Pune Satara road on 2.2.2021 and 5.2.2021. As per law, vehicles registered in Pune and Pimpri Chinchwad bearing registration numbers MH12 & MH14 are EXPEMPTED at this tollgate from paying toll. However, toll is collected automatically from all the vehicles, fitted with FASTAG which is ill-legal Same happened with me and I had to pay toll of Rs.95 on 2nd and 5th February'21, under Trip number[protected] and[protected] resp. I now request you to refund me this amount of Rs 95 *2 = Rs. 190 urgently and oblige.
                              I HAVE ENCLOSED THE SCREENSHOTS OF THE SMS'S RECEIVED FROM ICICI BANK ABOUT TOLL AMOUNT DEDUCTION ON 2ND AND 5TH FEB 21.
                              +1 photos
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                F
                                faceman36
                                from Bengaluru, Karnataka
                                Feb 6, 2021
                                Report
                                Copy

                                Whenever we cross nangali toll in Karnataka, fastag not working and employees exhibit rude behaviour on ladies. No proper maintenance
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sanjay Bhalke
                                  from Bhopal, Madhya Pradesh
                                  Feb 6, 2021
                                  Report
                                  Copy

                                  Address: Pune

                                  I have travelled on 16th Dec 2020 to Shirwal, the Khedshivapur tool plaza charged me twice, the tool people said your fast tag is blocked and taken money Rs. 95 in cash.

                                  attaching both the toll for your reference
                                  1) fast tag bill
                                  2) Manual receipt.

                                  somehow i got notice, many times i never notice & paid tool twice.
                                  requesting you to pls check at earleist.

                                  Regards
                                  Sanjay Bhalke
                                  [protected]
                                  Vehicle number MH24 As 0138
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    vikalp agrawal
                                    from Kosi Kalan, Uttar Pradesh
                                    Feb 5, 2021
                                    Report
                                    Copy

                                    Address: Sarafa bazar kosi kalan mathura

                                    Dear Customer, ICICI Bank FASTag linked vehicle no. HR51BR4290 has been debited with Rs 105.00 on[protected]:34:10 for toll charges with trip number[protected] at Srinagar Toll Plaza Plaza on[protected]:33:13. Avl. bal. is Rs 95.00. Call [protected] in case of dispute. In this date the government make free passing of vehicle .But the toll plaza attender can charge a toll tax . Many times the vehicles toll charges by attender
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      sunil jain sagar
                                      from Indore, Madhya Pradesh
                                      Feb 5, 2021
                                      Report
                                      Copy

                                      Address: sunil kumar jain -9827380397

                                      मैंअपनी गाड़ी एमपी 15 सीसी 2568 द्वारा दिनांक[protected] को यात्रा कर रहा था मुझसे सिमरी टोल प्लाजा सेक्शन झांसी द्वारा शाम के 7:32 पर गलत तरीके से दुगना टोल वसूल किया गया मेरी गाड़ी जब टोल प्लाजा से निकल रही थी तब ऑपरेटर द्वारा बताया गया कि आपके फास्टैग में बैलेंस नहीं है मेरा मोबाइल उस समय स्विच ऑफ था अतः मैं अपना बैलेंस चेक नहीं कर सकता था मुझसे फास्ट्रेक के नाम पर डबल पेनल्टी कर ₹200 वसूले गए मैंने बाद में मोबाइल चालू होने पर अपना बैलेंस चेक किया तब मेरे मोबाइल में पर्याप्त बैलेंस था बाद में वापस लौटते समय मैंने टोल पर अधिकारियों से बात की और उन्हें बताया कि मुझसे जबरन गलत तरीके से पैसा वसूल आ गया है उन्होंने इस बात पर कोई ध्यान नहीं दिया और kaha कुछ नहीं हो सकता
                                      टोल प्लाजा की रसीद पर पर मेरी गाड़ी का नंबर भी गलत डाला हुआ है मेरी गाड़ी का सही नंबर है एमपी 15 सीसी 2568 जबकि मेरी गाड़ी का रसीद पर नंबर डाला गया है एमपी 15 सीसी 6825
                                      +2 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Manas Kumar Bhattacharjee
                                        from Radhanagar, West Bengal
                                        Feb 5, 2021
                                        Report
                                        Copy

                                        Toll collection agency is mismanaging the whole show. No clear demarcation of cash less lanes. Charging double the amount from vehicles without fast tag. Vehicles with fast tags are suffering and toll management is totally ignorant about this issue.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Dakshin Haryana Bijli Vitran Nigam
                                          1
                                          (879)
                                          DG Shipping
                                          1
                                          (2051)
                                          Rajasthan Rajya Vidyut Utpadan Nigam [RVUNL]
                                          1.2
                                          (68)