National Highways Authority of India [NHAI] Complaints & Reviews

Passengers suffered bus standing more than 20 minutes in Vikravandi toll gate

I couldn't recharge my fast tag since feb15th, it says you have reached maximum limit

दिनांक 15 02 2021 को गाड़ी नंबर UK07AS7645 का बिना टोल पार किये फास्टैग से 85 रु टोल काट लिया गया ।जिसका msg यहां पोस्ट कर रहा हूं।
Dear Customer, ICICI Bank FASTag linked vehicle no. UK07AS7645 has been debited with Rs 85.00 on[protected]:55:25 for toll charges with trip number[protected] at Sivaya Toll Plaza Plaza on[protected]:20:24. Avl. bal. is Rs 15.00. Call [protected] in case of dispute.

Sir,
I am complaining about NH 509, stretch between Aligarh to Sadabad.
This particular road stretch has too many unnecessary speed breakers.
No intimation or board has been provided by NHAI. Being a toll highway, the run through movement of vehicles is badly effected. Sudden vehicle stops lead to accidents and damage .Pieces of broken glass can be usually seen on this road. Moreover, being a single road, it is more dangerous while driving during night as head lights of vehicles make you almost blind.
So, I urge to have a keen notice about this and removal of breakers for better driving exprience and saving lives of commuters must be duty of authorities.
It will be better to have breakers on link road approaching main road rather on this stretch.

Hope you forward my complaint further for better results.

Thank you.
Name : Rupinder
Prof : Driving
Mobile : [protected]
Email id : [protected]@gmail.com

We were stuck at Raje toll plaza for 2hours as my fastag has sufficient balance and activated but they said fastag has insufficient balance despite 1000 balance.They charged me double I had no money to pay them they misbehaved and said leave the vechile and go.I contacted toll office they also started misbehaving.I called 1033 after trying 20 minutes they told your fastag is ok next time when u will stuck don't pay them call us.I stuck with my wife and 1year baby.I want my money returned which I have borrowed from someone else and this act should not be repeated with someone else.

Hello Team,

I have been charged extra for return journey. My understanding is if we return back same day via same toll plaza then return journey fast tag charges will be less. other toll plazas have charged less on return journey. But i see that "Kadabhalli (Kirasave) Toll Plaza" is charging same amount 45 rupees for forward and reverse journey of same day.
I am requesting for refund. attached are receipts.

Mathni toll plaza has taken double charge from me and said my fastag is black listed when I asked and raised voice against it my ICICI customer care executive answered me that my fastag is active and in use .
I want my money back .
From mathani mouda toll plaza nagpur Maharashtra

I was travelling from moradabad to chandausi by my car and in between there was a toll tax the service man asked for cash although i have fastag and also deduct the money from my paytm wallet. Please look into this matter.

This is regarding highway road conditions and toll booth hurdles. We have sent email RO-NHAI repeatedly as below.

Aspected solution for following.
1. We traveled on NH from Ahmadabad(Gujarat) to Mandsaur(MP). At Vavadi Toll Plaza on 23 JAN, 9:35 AM (FASTag, Order ID :[protected], Transaction ID [protected]) paid ₹115. We have stopped near 12 to 15 min for paying through FAStag. Please arrange for a refund as the long wait period is not accepted. Also add additional Rs1000 for process/guidance charge and inconvenience faced. Also behavior was not correct at toll. Partial video attached due to size constraint. Best quality full video 641Mb recorded is available, if you have a link to share a large file folder we can share it.
2. Also road conditions are very bad from Ahmedabad to Vavadi toll plaza.

Suggestion:
1. Road conditions are too bad at the nearby majority of Toll booths.(This is not the correct solution to slow down the speed of vehicles for correction).
2. No yellow lines are seen at any toll plaza.
3. Please mention clearly the email address for contacting/complaining NHAI. This is not available on https://nhai.gov.in web page. Common man can not approach for complaint.

Please do the needful at the earliest and acknowledge us, respond to us or we have to post complaints in other forums and to higher authority/ministry.

Regards

Penalty of 125 charged on chhajarsi fee plaza from going to delhi mentioning that fastag is black listed. There was a long que so I paid the same and then checked with the bank that the fast tag is active.
There might be some problem in the reading machine. Request you to return my penalty. Thanks and Regards
Amit
[protected]
Raushan.[protected]@gmail.com

Toll booths name TP04 UTHAMAN
Section sumerpur to pindwara
Charging double toll on 15.02.21 for cash.
However as per NHAI site it should after 15.02.21

Sir,
It is a humble request that I am a native of Prayhini Nur Jahan wife Sabbir Kohundour Bazar, my statement is that the road widening work is going on inside the market by the national highway / in which the drainage on either side of the road has been completed, Under the three wells which were in front of Indra Kumar Sut Banke Lal's house, the second Basant Lal Sut Maharajdeen was in front of the third Deepak Kumar Radiment House, which was closed and made a drain on it, Mr. Ji, the fourth well is also under this drain, about which I gave the application on 02/02/2020 in Executive Engineer National State Public Works Department Sultanpur, but after a few days I spoke to AK Mishra JE on the phone saying that the man of the contractor was because of 'Naveen Pal' The sewer has been cropped, whose audio recording is available with us, he said about Pal that if it was our government employee, we would have suspended it in this case, so request Mr. Ji that in front of Job etc. From the front of the house of Sangam Lal, Ramesh, Suresh etc. By checking this well, which is in the necessary condition, which is completely under the drain, it should also be closed and the lives of the elderly and children of our house should be saved from the loss of goods and constructed the drain according to the standard Jay /

Request
Date Noor Jahan Wife Sabbir Manihar Kohdaur Bazaar
Pratapgarh (Uttar Pradesh)

Mo = [protected], [protected]

We have a valid fast tag since buying Car No.HR26DZ9532 and recharge time to time according to travelling.

Now as per Govt notification that they will charge double when fast tag not available on Car wef 15feb21.
Yesterday I have face problem to recharge Fast tag and balance goin to Rs 90.
But at WUPTL Plaza they deduct toll Rs85 + Rs85 for penalty. Ist of all problem fast tag 2nd balance Rs90 available in my fast tag wallet 3rd they deduct Rs170 cash. This is a totally violation of Norms of NHAI.

So i request to refund my Rs 85 which is taken wrongly by WUPTL toll plazza and take action on this WUPTL toll plazz.
Otherwise I am a Advocate, will go to file case in Consumer Form as well file writ for this irritation.

Yesterday we are traveling on pune satara road in maharashtra but I observed n msg received that toll plaza cut my toll on fast tag at khed shivapur plaza.As my vehicle is having MH 14 Passing and no toll required to pay.

Vehicle no MH 14HD 9518.
Mo [protected]

Same observation is for toll cut by using fast tag at rajgurunagar date 7.2.21 pune nashik road.please look into it and refund the amount cut from my account.
Screen shot attached for both the evidence.

This Complaint is regarding Tolls at the location: Kadabhalli (kirasave), on 14th February at 03:29, also on the same road at Bellur Toll Plaza at 03:45, was made to wait nearly 5 minutes to pass through the tool, . There are few concerns, 1. the traffic was not managed properly, 2. Why was I charged when I was asked by the Government to use Fastag, even for waiting at the two mentioned tolls for nearly 5 minutes.

At the Sonapur (782402) toll gate, yesterday evening (January 15, 2020), there was uncontrolled congestion as always, while authority was absolutely relaxed. There was a long que, two persons collected our tax even before reaching the gate, then instructed us to us to go through a certain gate, but it turned out that gate was not working because of some technical problem. We were made to wait there unnecessarily for more than twenty minutes, which is highly objectionable.

I traveled from Pune to Kolhapur on 8th January 2021 and my vehicle registration is MH12. They have deducted toll from fasttag. I heard toll is not chargeable for MH12 and MH14 registration vehicles. Kindly let me know following
1)Is toll exemption there for MH12 vehicles at Khed Shivapur?
2)If exemption is there how to get back money?
3)Why in software you not make provision for MH12 and MH14 vehicles?

Dear Sir/Madam,

Today when I was at Raibha toll plaza, I observed that few lane was not operational and othe lane was heavily crowded. So I joined the very left lane an observed that the lane blocked because the toll person was taking to one of the vehicle owner since long time. I went and asked why he is wasting others time, why can't he asked and him to park the vehicle and talk to him, then all of sudden the person at toll both started shouting at me and misbehaved with me. When my turn came he again fought with me and said you have to pay the cash as you are in cash lane. When I said my vehicle has fasttag why don't you scan the fasttag and collect the toll then I won't scan anything then I asked my mother to do a video recording then he scanned the fasttag and used abusive words and said this time I am allowing you to go next time I won't allow you to pass through the tool both. The toll person behavior was really very bad and four five people came to my vehicle to almost attack on us. This is a very serious concern, please take a necessary action on your staff.

If someone has valid fasttag card then why he has to pay cash and wait in queue?

Why all lanes are not operational?

Best Regards
Ashish wadhwa
MH12 LV 5214
[protected]
779I984500

Dear Sir/Madam,

Today when I was at Raibha toll plaza, I observed that few lane was closed and othe lane was heavily crowded. So I joined the very left lane an observed that the lane blocked because the toll person was taking to one of the vehicle owner since long time. I went and asked why he is wasting others time, why can't he asked and him to park the vehicle and talk to him, then all of sudden the person at toll both started shouting at me and misbehaved with me. When my turn came he again fought with me and said you have to pay the cash as you are in cash lane. When I said my vehicle has fasttag why don't you scan the fasttag and collect the toll then I won't scan anything then I asked my mother to do a video recording then he scanned the fasttag and used abusive words and said this time I am allowing you to go next time I won't allow you to pass through the tool both. The toll person behavior was really very bad and four five people came to my vehicle to almost attack on us. This is a very serious concern, please take a necessary action on your staff.

Best Regards
Ashish wadhwa
MH12 LV 5214
[protected]
779I984500

I was faced waiting issue in Fastag lane both the side (from to ) at Pune-Mumbai Express highway and only two Lanes are allowed for Fastag lane.

Waiting time for 3-4 min almost

Date : 13-Feb-2021

Kindly look in to this issue and add more lanes for fastag