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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 243

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G
Govindji Shahoo
from Powai, Maharashtra
Dec 7, 2020
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Address: G. T. Road Namajpur, Gopiganj, SRN Bhadohi, Uttar pradesh

The people are working for NHAI maintanance are not doing their job properly.

The Rubble are spread over the North Side of Below the Skyway, on G.T. Road at Namajpur, Gopigang SRN Bhadohi. But no PWD worker or contractor is taking care of it,

This is causing many Accidents Daily,
My sincere request to concerned department / Person to take strong action to make this Good National Highways part from so Dangerous Accidental Zone.

Govind Shahoo
A true indian and Victim of this Dangerous Rubble .
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    N
    Naani r
    Dec 7, 2020
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    Address: Konda Mallepally, Nagarjuna Sagar road of Nalgonda district.

    Sir, I would like to bring to your notice the bad condition of the NH new laying road in our area (Nagarjuna Sagar road to Konda Mallepally to Devarakonda of Nalgonda district Telangana through this letter.
    There are heaps of road material on both sides of the road this newly laid NH road worst than village service roads improper camber, using less Bituminous. also there no using gravel filling or cutting, there are without removing old Bt simply filling with wet mix aggregate on old improper compaction Kindly look into the matter and do the needful.
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      G
      Gajjubanna
      Dec 7, 2020
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      Address: 68 new bjs colony jodhpur

      I travelled from jodhpur to jaipur and come back within 24 hour by my car rj19cj9705 on 6.12.2020.
      At jaipur & kishangarh plaza toll company has charged full for return journey also. The detail are as follow.
      1.kishangarh plaza toll 40rs at 10.41.10 tr. Id [protected]
      2..kishangarh plaza toll 40rs at 17.21.23 tr. Id [protected]
      3.jaipur plaza toll 65rs at 12.06.06 tr. Id [protected]
      4.jaipur plaza toll 65rs at 16.01.10 tr. Id [protected]
      Please do the needful action and refund me the extra payment deducted by toll plaza authority.
      +1 photos
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        S
        Sahiljain065
        from Powai, Maharashtra
        Dec 7, 2020
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        Address: mahavir steels near gupta casting opposite new holland agency samalkha 132101 haryana

        Despite repeated calls, so much rubbing and digging has been done in front of the factory, even after repeated requests, they did not give any response but stood up more and left the path in front of the other Tell me what should we do?
        from sahil jain
        mahavir steels
        near aggarwal casting gt road offosite new holland agency samalkha distt panipat haryana-132101
        +3 photos
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          K
          kulkarnipc
          Dec 7, 2020
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          I am residing in Pune city and owning a four wheeler MH12 FY 9212.
          Today 07/12/2020 at 11:20 AM I traveled via Khed Shivapur Toll plaza.
          I informed person at toll plaza for exemption as I belong to Pune city Haveli Taluka.
          As per government declaration, vehicles registered from 5 Talukas of Pune will be exempted from toll at Khed Shivapur toll plaza.
          Even after informing the person about this, toll got deducted from my Fast Tag account.
          Is there any authority to complaint for this? How can I get refund for this?
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            G
            guru5683
            from Powai, Maharashtra
            Dec 7, 2020
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            Hi,
            I want to raised this issue at Asroga toll plaza, sultanpur (UP) only two toll gate open at a time so public facing trafic jam situation. This happened every day... So plz check this issue and resolve it.

            Dileep shukla
            [protected]
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              R
              Ranjit 19
              Dec 7, 2020
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              Address: NH -31

              Kharik toll plaza route is always remain in traffic jam.Is only duty of vehicle fee or chalan or else look ing for traffic problem.Help people travelling through this route .
              Hoping a good response from your team.
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                V
                VINAY7354YADAV
                Dec 7, 2020
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                NHAI has passed the tender for expansion of NH-334B after getting NOc from UP government in 2017 to declare this road a NH. The tender passed by the NHAI is to expand the NH-334B from current 2 Line road to a four line road . But in the Baghpat-Meerut stretch the ongoing expansion work is not stretching the road to four line .So I request the NHAI officials to look into the matter
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                  R
                  Raj Rami
                  Dec 7, 2020
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                  Address: Limbdi Dist.Dahod. State.Gujarat
                  Website: pmo office

                  Date-6/12/2020

                  I came at toll plaza and asked one question that why should i pay toll fot the bad roads and waiting in a que for 5 minutes so they miss behave with me and on of them told me that you pay toll for your vehicle not for road and miss behave with me here i upload a video with this complaint.
                  View replies
                  DID you get any reply by NHAI.?
                  Reply
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                    R
                    rajivb9
                    from Powai, Maharashtra
                    Dec 6, 2020
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                    I have been charged Toll twice thru Paytm Fastag account as well as cash.
                    The toll counter person told me that the system is not accepting Fastag amount, hence I need to pay cash. Later on, when I checked my Paytm Fastag account, toll payment was also deducted from my account.
                    Attached, for perusal:
                    -Screenshot of Paytm Fastag payment on 05 Dec at 16:00
                    -Cash payment Receipt on 05 Dec at 16:01
                    The concerned toll company is Beawar Pali Pindwara Tollway Ltd at Birami Toll Naka.
                    Please check as to why I was asked for cash even when toll payment was done in my Paytm Fastag account. Also, please organise such that these instances do not happen and incase of malpractice by Toll company, they are duly penalised.
                    In the meantime, please arrange for credit back into my Paytm Fastag account.

                    Best regards,
                    Rajiv Bhandari
                    [protected]
                    [protected]@gmail.com

                    sure that
                    +2 photos
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                      H
                      Harenderc
                      Dec 6, 2020
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                      Dear Sir,

                      Today coming from Moradabad, at Chhajarsi toll plaza the toll collecting staff collected penalty even after having the sufficient balance in fastag account, when having the sufficient balance than how can it show blacklisted tag, the start is operating the machine manually and cheating the customers by charging the penalty. Have crossed the Joya Toll Plaza and Brijghat Toll Plaza same day few minutes earlier than it was not blacklisted tag, why at Chhajarsi Toll plaza this cheating is occuring please check into it at the earliestbas many consumers are facing this problem at this toll plaza. Toll fees is Rs. 125.00 and after penalty it's 250, request you to refund the penalty amount charged by the staff even after having the suffiecint balance in the account. Hope you will fetch my details from the registered details with you.

                      Thanks
                      Customer
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                        र
                        रवींद्र पति त्रिपाठी
                        from Powai, Maharashtra
                        Dec 6, 2020
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                        Respected sir
                        This is ravindra pati tripathi my relative mr. yogesh pandey booked tempo traveller to go to her sister marriage ceremony, at the toll sasaram bihar while going they charged 115 ₹ (as our van come under car/jeep/van category) but while returning same day they charged 185₹ (that is charge for minibus ) we objected this is van come under car/jeep/van category but they misbehaved and abused dint return our money.
                        Kindly look in to this matter so we get refund and assurance that this kind of activities would not be happen in future to any passenger.
                        Hoping for positive and prompt response.
                        Thank you.
                        +2 photos
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                          C
                          che_tan
                          from Hyderabad, Telangana
                          Dec 6, 2020
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                          Address: MADANAPET toll plaza (nhai 365)

                          Paddy and objects on the road by the Farmers where accidents occur and that was so near to the toll plaza MADANAPET NHAI 365.
                          +3 photos
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                            V
                            Viju85
                            Dec 6, 2020
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                            Address: PWD Beed

                            I have requested for map of national highway 62 (Kalyan- Vishakhapatnam).The land acquired at village Savargaon pokhari Ta Gevrai Dist.Beed for NH -61. Specially the land gut 247 and 329 hw much areas r acquired of these lands and hw Highway passes through.Plz.ask someone to provide me this information.
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                              V
                              VenkatramaManikandan
                              from Powai, Maharashtra
                              Dec 6, 2020
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                              Address: 10 - C, Seventh Cross Street, Forest Riad

                              Today (6/12/20) I am going to Chennai from Theni with my family members. From Trichy Samayapuram Toll to Ulundurpet Toll THE ROAD CONDITION IS VERY MUCH WORST.
                              Even it is in worst condition I paid all my toll charges.
                              Kindly rectify as early as possible.
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                                Prathimaprasad
                                from Powai, Maharashtra
                                Dec 6, 2020
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                                We had to pay cash and also been charged through fast tag at the kia toll plaza. Toll name: EDTPL
                                Ticket no: [protected]
                                Date: 06- dec- 2020 12:37:05pm
                                Vehicle no: 4273
                                Vehicle: car
                                We need refund for the same. ₹95
                                +1 photos
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                                  S
                                  Sunil Bage
                                  from Powai, Maharashtra
                                  Dec 6, 2020
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                                  Address: Saukala Toll Plaza

                                  SBI FASTag Acc ending with 137C0 VRN: JH01AK0397 debited Rs. 375 Toll Charges at Saukala Toll Plaza on 01/12/2020 07:51:46
                                  The amount which should have been deducted from my account was to be Rs. 105 but Rs. 270 was deducted extra.
                                  Please refund money as soon as possible.
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                                    P
                                    Prahaladh .Virpapuram
                                    Dec 6, 2020
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                                    Address: Bellary

                                    NH 63 GOOTY TO ANKOLA is the worst high way.Infact there is no highway.Its insult to call it highway.There is only potholes.Its torture to travel via this highway.I live in bellary its nightmare to travel from guntakal to bellary and from bellary to hospet and hampi.Hampi being important international tourist destination.Bellary district is one of the neglected districts of karnataka.Politicians just mint money from our district and do not provide any services.since 70 years same story.Dissapointed.
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                                      N
                                      [email protected]
                                      from Powai, Maharashtra
                                      Dec 6, 2020
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                                      This complaint is related to Srinagar Toll Plaza (Palwal) . Toll Staff are inefficient there always have long queue of cars waits for almost an hour .
                                      If Complaints against them they Have hired Goons for Harassment of General Public even for Women’s .
                                      They Even don’t Charge for Roundtrip. They Charge toll For single round on Both side which is relatively very higher .

                                      There is no Service for ambulance as there have long queue waits for hours .

                                      Please take effective action as soon as possible .
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                                        V
                                        [email protected]
                                        from Powai, Maharashtra
                                        Dec 5, 2020
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                                        Hello,
                                        I was travelled CHANDIGARH to UNA highways NH 205. The challan was issued regarding overspeeding on highways as told by Mr Sunil Kumar Constable. He told us that National highways set the spped limit 60 km on this particular area (Mahetpur).
                                        This is my challan no issued by police
                                        HP[protected].

                                        Please confirm that NH have 60 km limits ?

                                        Thanks
                                        Vinit
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