National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir
This is with regard to over charging of toll fee. On 23.11.2020 I have traveled through Timmalapura toll Plaza of NH 50. Booth no/lane no. 12 of the toll Plaza has cash/Fasttag board and toll fee Rs. 70 was mentioned there. Upon entering the lane, toll person asked to pay double the toll fee Rs. 140/-. As per the guidelines of the Ministry of Road and Transportation Govt. Of India, double the toll fee need to be collected from the Non-fasttag or Blacklisted tag vehicle who enters the exclusive Fasttag lane. The undersigned vehicle entered in the Cash/Fasttag marked lane and paid the double the toll fee as demanded by the toll person.
In view of above, I kindly request you to investigate the illigally collected double toll fee, Which is against the stipulated guidelines. A receipt containing the details of toll fee collected, date and time of travel, lane no. name of the toll Plaza and contractors name is enclosed herewith for further investigation and needful action at your end please.
Thank you
Ganesh Naik
[protected]

Complaint regarding Fastag Monthly pass recharge. Vechile no HR20AJ5254 & Mobile no. [protected]
For your kind information my grievance is not for the transaction on dt.02.11.2020. My grievance is regarding transaction dt.01.11.2020 at 05:20 PM(Screenshot attached and transaction highlighted). The transaction(dt.02.11.2020) you are taking about is an another fresh transaction of same amount.
Therefore you are once again requested to go through the fact and reverse the transaction on dt. 01.11.2020 at 05:20PM of amtt. Rs. 277.47 only.
आपकी बेहतर जानकारी के लिए बता दूं कि मेरी शिकायत[protected] वाली ट्रांजैक्शन के बारे में नहीं है, बल्कि की मेरी शिकायत तो[protected] को 05:20 शाम वाली ट्रांजैक्शन के बारे में है जिसका स्क्रीनशॉट हाईलाइटेड कर के साथ लगाया गया है आप जिस ट्रांजैक्शन का हवाला दे रहे हैं वह तो एक बिल्कुल अलग और नई ट्रांजैक्शन है जो कि मेरे द्वारा[protected] को की गई है अतः आपसे पुनः निवेदन है कि मामले को अच्छी तरह से जांच करके[protected] शाम को 05:20 पर 277.47 की ट्रांजैक्शन है उसे रिवर्स करने का कष्ट करें।
Punjab Singh
[protected]

For your kind information my grievance is not for the transaction on dt.02.11.2020. My grievance is regarding transaction dt.01.11.2020 at 05:20 PM(Screenshot attached and transaction highlighted). The transaction(dt.02.11.2020) you are taking about is an another fresh transaction of same amount.
Therefore you are once again requested to go through the fact and reverse the transaction on dt. 01.11.2020 at 05:20PM of amtt. Rs. 277.47 only.
आपकी बेहतर जानकारी के लिए बता दूं कि मेरी शिकायत[protected] वाली ट्रांजैक्शन के बारे में नहीं है, बल्कि की मेरी शिकायत तो[protected] को 05:20 शाम वाली ट्रांजैक्शन के बारे में है जिसका स्क्रीनशॉट हाईलाइटेड कर के साथ लगाया गया है आप जिस ट्रांजैक्शन का हवाला दे रहे हैं वह तो एक बिल्कुल अलग और नई ट्रांजैक्शन है जो कि मेरे द्वारा[protected] को की गई है अतः आपसे पुनः निवेदन है कि मामले को अच्छी तरह से जांच करके[protected] शाम को 05:20 पर 277.47 की ट्रांजैक्शन है उसे रिवर्स करने का कष्ट करें।
Punjab Singh
[protected]

BADAVA Toll Plaza, NH30, Pulluru, Andhra Pradesh 521215.
Ok have visited this toll plaza many time but these people don't give change money. I gave them 100/ and change was 60/- he has not returned my left money. And misbehaved with me, supervisor has threatened and talk in obscene language in telugu.

Dear Sir
Incident date 13.11.2020
Time 4.30 to 5.00 Pm

This is to inform you that My car bearing no.OD02AB1325 was in waiting in lane suddenly one Truck bearing No.OD04M7272 hit my vehicle from side resulting mirror broken and Tyre brusted along with scratch in Fender.The incident took place at the present of the security guards of the toll plaza who were standing there doing nothing to pass the vehicles. After the incident there is no help from the security guards .After half an hour two vehicle got separated from each other by me.There after I informed the local police station about the incident..The damage caused because of the negligence of the Toll plaza security staffs.Please make an enquiry of the incident from the CCTV footage and do the needful.Please find attached some photographs of the incident.

I want to draw your attention that at toll plaza of khed shivapur we were forced to pay by cash even we had fastag on 15 november 2020. The workers on the toll plaza behaved so rudely they told that your fastag is not working but after paying in cash the amount was also deducted from the fastag account. Even after we tried to convience them that fasttag is working their group camed together and froced to pay us in cash. We believe that strict action will be taken against them. Just imagaine how many time they might be doing it in a day. My registered mobile number is [protected] on fastag account . I am also attaching the image of paid reciept at toll plazaand the screenshot of amount decucted from fastag account.

Hi on the khed shivapur plaza I have been charged despite having MH14 NUMBER PLate

Double deduction of toll

You Paid Rs.125.00 at Chhajarsi Toll Plaza of HR26AV0336 on 25/11/20 16:47:26. Avl Bal Rs.144.68 Txn ID: FT[protected]

We have small farm in bargi, where we grow vegetables and flowers. On the way to the place, a toll Bahoripar near Bargi, Jabalpur, Madhya Pradesh is situated. The distance is around 21 km from Jabalpur, but due to rules, the toll charges for personal car are Rs. 125 per day and Rs. 4300 monthly, which is way too much for regular mover. There shoud be a nominal monthly survival payment like other setups. The minimum distance should be 25 km from zero mile of the local city. This will be very helpful and a relief for people like us. If we pay 4300 monthly in toll + car expenses+fuel+driver/self then how will we manage? I requested again to please look into the matter and issue directive to provide relief to local citizen.

During Oct 2020 I got a message from ICICI, that your fastag was deactivated. I have contacted them. They said that the fastag chip was damaged and apply for a new one. Accordingly, 25th Oct 2020, replaced my fastag chip and they charged Rs 100. Ok

On 24th Nov 2020, again I got the same message that your fastag was deactivated. When I contact them, they said somebody approached for new chip and we issued the same and the original one was deactivated. How they issued new one to someone without proper documents. Or in this regard I never get any messages, On 20th and 24 Nov 2020, they deducted Rs 200/- (each day) from my account and NO information in this regard received.

This is the way of their service. Please do the need ful

My vehicle no is MH15 EB2047,
While travelling toward Dhule through Baswant Pimpalgaon toll plaza
If I go through cash window I need to pay only Rs.75 Considering the vehicle passing number
However if I go through Fastag lane Rs 145 are getting deducted

For same vehicle different toll are getting charged in Fastag and cash lane
Please resolve

On 23/11/2020 i crossed ban toll plaza and i was charged Rs. 140/- at 14:40 and i returned at 20:59 same day, again i was charged Rs.140 instead of Rs. 65/- as return journey charges Rs. 205/- vehicle no. JK14E5469 mobile no. [protected]

Hello, Pallavpuram Area Flyover in Meerut Town o[censored]ttar Pradesh is under construction for almost more than one and half year and still there is no progress. No one knows when this flyover will be completed and currently there is alot of Traffic Jam due to this flyover construction. Please complete this flyover at the earliest and meantime please ask administration to deploy Traffic police overthere so that they could manage the traffic Jam. People are facing alot of problem in this area. Thankyou

My name is Harsh singh (journalist) was traveling form chhajarsi toll plaza NH9 on date of 24th of November 2020, at around 10:45 am, while I was waiting in the queue when my turn came at the counter, the person who was there assisting to the counter started misbehaving with me, and asking me for a toll of 250 rupee for one side instead of 125 which is the legal authorised amount by government. The person sitting on the lane no 5 counter and the one who is assisting him were very bullying and intimidating us for the money. This irresponsible behaviour of the staff is also disrespectful to NHAI.
Kindly look into the matter and change the staff.

Dear Sir/Madam,

Please note on the way to returning from haridwar to delhi, one of the truck (which picture is attached for your reference ) scratched on my car by rash driving in which resulted dent and minor damage on side of my car.

You are requested to please look into this and take appropriate action.

Regards,
A. K. Agam
[protected]@gmail.com

Hi Sir/Madam,

Wrong FasTag charges to MH12 registered car at Khed Shivapur toll plaza.
1) Car No MH12 SE 4188
2) Charged Rs.95 for first travel
3) Charged Rs.50 for the return travel
4) No receipts were given in both the travels.
5) Amounts automatically deducted from my FasTag wallet

As MH12 registered vehicles are exempted at this toll plaza, these wrong charges shall be reversed.

Attached is the screenshot of SMSs from FasTag wallet administration (ICICI).

Regards,
Kiran Kirtane
M-[protected]

I was told that there is low balance in my fastag account (while it was more than Rs 1000) as the machine was showing it. So I paid toll charges by cash, instead of arguing there. Afterwards, I received SMS mentioned that the Fastag was charged for the toll. This is clear case of cheating and misuse of the machinery to make people pay by cash instead of Fastag. Please find attached both references in the attachment.

I have recharged with Rs. 1000/- on 18-Oct-20 in my ICICI fastag account but it was nor credited.
I raised complaint multiple times but no response is given by them.
My customer ID for ICICI fastag is 11471839.

I was travelling from gwalior to ghatigao to & from charges mentioned were rs.95 i asked the vendor to give me to & fro ticket for rs.95 he said only 1 way to be given for 65 rs. I request you to take some action if they contiue to charge like this which is unethical at their end.

I'm a govt employee in PHED department and also a local duty worker in same area.
toll agent deny to accept my card and charged me
I use every day same toll any use my card but today I visited and toll agent said that your card is not accepted and charged me.
if my card is not acceptable then why they accepted my card daily basis before that.