National Highways Authority of India [NHAI] Complaints & Reviews

20th february 2020, i had received a message from the hdfc bank and inr 335 has been deduct as adjustment of fastag as which was wrong.
I had send mail and called in customer care service many time but they have no solution of my complaint.

Screen shot attached for the reference

I shell be thankful to you.

Feel free to contact me any time on my above contact [protected]

Customer id is[protected]

In sultanpur district there is asroga toll on lucknow highway. Only two lanes at the toll works regularly
One for cash and other for fastag.
At the toll there is 4 more lane which remains closed always, which find problem for public always. No one is there to listen on this topic
Kindly look at this matter, and resolve such issues on tolls which will help in saving time

I am maintaining a fast tag account bearing number ca[protected] relating to my honda wrv vehicle bearing registration number kl70e5355. The toll rate for l&t bypass coimbatore in nh544 (Old nh 47) is rs45/ (Rupees forty five only). On[protected] while i a was traveling through the said l&t bypass coimbatore my fast tag account is seen debited with rs 45/ twice. The first debit at 8.11 am and the second debit at 8.24am thereby creating a loss of rs45/. The position being so i request you to look into the matter and initiate necessary steps for reversing the excess debits already made.

I have travelled from baroda to mumbai on[protected] by my own motor no. Gj01hv4032. While passing through irb bhagwada my toll tax was deducted and i got message as under
"baroda fastag ac linked to vehicle no gj01hv4032 is debited by rs.70.00 for toll charges at irb bhagwada on[protected]:06:26. Avl bal. Rs.1331.76."

Today, i. E. On[protected] my fastag balance is debited by rs.325/- and i got following message.

"dear customer, your baroda fastag account no. 20009195, vehicle no. Gj01hv4032 is debited by rs 325.00 for dispute on trip number 3485731 for date[protected]:06:26"

Since appropriate toll was deducted at relevant time, how this dispute has raised and why this additional toll is deducted?

Kindly arrange to refund me rs.325/- immediately and confirm the same to me.
Yagnavalkya vyas.

श्रीमान
कृपया यह बताने का श्रम करे की fastag account में minimum balance कितना होना चाहिए । क्यूँकी kota jhalawar nh 52 mandana toll plaza par यह बोल कर cash लेते हे fastag लगा होने के बाद भी, की आपके fastag wallletमें minimum 260₹ होने चाहिए । और ऐसा वो return journey में बोलते हे जाते समय fastag से deduct करते हे 50₹, aur aate time कम balance (Less than 260) बता कर 50 ₹ cash lete he! Jabki return journey 70₹ ki hi he! ऐसा करके 30 ₹ ka नुक़सान कर रहे हे
So pls clear that ऐसा कोई rule हे क्या ki 260₹ fastag ne hona must he?
If yes then provide us document if not then take action against them
Pls reply

Dear sir,

I have crossed the above mentioned toll plaza today around 2:30pm in my vehicle no ch01bj7302. Your employee sitting at toll counter no 5 talked in a rude behavious and allowing tractors, buses and other private cars in the toll lane designated for, "only for ambulance". But when i entered the same lane then the security person as well as toll counter person started querrel and abused.

The same incidence was also happened on[protected] at the same place. They were allowing tractor trolley, other private cars, roadways buses through the reserved lane and we the common people had to wait for almost 15-20 minutes. The same may be checked from your cctv footage of toll.

The person who sitting at that counter said "tu kuch nahi ukhad skta aur agar gun h to goli marja uss se jyada teri aukaat nahi h. Aur galiya dene laga. Aur kisi ko mike par khta ki. Iska fasttag blacklist kro." i want to know who has given him the power to blacklist a fasttag. Who has given him power to pass any other vehicle through the reserved lane. If he allowed other then why he stopped my car.

Also please give me the details of phone number and mail id, i am going to escalate this matter to minister of road and transport.

Hi team, my vehicle number is mh19-cu 1844 i had traveled nashik to dhule dated 22nd feb -2020 so in between, there is three toll plaza. So 1st toll plaza deducted 140 /- rs (Balwant toll plaza) and 2nd deducted 135/- rs on chandwad toll plaza so these two is a right deduction from paytm fast tag account that's the right deduction. But after that 3rd toll plaza which is laling toll plaza again deducted of 135/-rs. It's invalid because your chandwad toll receipt is acceptable to your laling toll plaza. Toll plaza employee said it will be revert in your paytm account but still, it's not received me yet. I raised the request to paytm fast tag they said its call to you. Please help me in this where is my 135 /-rs???

I have travelled from chennai to tirunelveli on feb 29th, 2020. When i reached the chittampatti toll plaza near madurai i was charged for 85rs in my fastag and immediately after 5 to 10 kms i was again charged 40rs. Cash since fastag is not available in vandiyur toll plaza. When i asked why you are charging again 40rs since i have paid 85rs in chittampatti toll plaza and i havent even crossed 10 kms. They replied as that is national highway and this is state highway. I said i understand but then why should i pay 40rs to you although i paid 85rs. But the answer from them was the same and they are keep on repeating the same. Since the queue went long in toll and they started horn so i paid the 40rs and started my journey. There is no other way or route to travel from chennai to tirunelveli without crossing the vandiyur state highway. Just because of this, the people are acting smart and collecting money to the people. If someone inside the madurai use the state highway then they can charge the money but we people coming are already paying the toll for 85rs. Nowadys toll plaza workers are kike goons and they act in way to threaten people and collect money.
I would say if someone is paying toll in chittampatti toll plaza and they have to cross the state highway then it should be free for them. Worst experience.

On my icici bank fast tag, toll plaza on ahmedabad-baroda express highway has charged 240 rs as chargeback on[protected] trip no:[protected]
Complaint no with icici bank: cmp[protected]
Customer id: 12048234
Trip charges already deducted as per norms.
After so many follow ups and complaints with icici bank, till now not received wrong charges credit to my account.

In nh50, kudligi to chitradurga there is new toll charging ₹60. On 02/03/2020 by 5pm, i was charged twice from the same toll.
The toll people harrassed me and my family for more than 15 mins saying my fastag isnt deductable but has deducted twice.

Request you to kindly take action and facilitate my reimbursement.
Details of both reference no
[protected]-0000000000021100012839
[protected]-0000000000021000008410

Whenever i am travelling from mumbai to pune, i have to wait for at least 10-15 minutes in the queue at all the 3 toll plazas at the following locations:
Vashi
Khopoli
Pune
There is always excessive traffic at all the above 3 toll plazas.

I have a fast tag but this does not help.

I understand that if a car has to wait for more than 3 minutes, the toll is refunded back.

Sunil maroo
T: +[protected]
M: +91-[protected]

On 01/03/2020, i travelled from kolkata to kolaghat. While driving through jaladhulagori tollway at 14:10:08, i paid rs.105.00, the toll charges by cash, and passed through. Trn id: [protected], ticket no.:[protected]

While returning from kolaghat, i reached the ashoka toll plaza at 18:44:33 and waited at the 3rd bt:10, i again tendered cash of rs.105.00, and was granted receipt trn id: [protected], ticket no.:[protected]. While taking the acknowledgement receipt from prabir, i mentioned that my vehicle has fast tag, and how should i use it.

To my suprise, i received a sms from bank at 19.03.45, that
"dear customer, icici bank fastag linked vehicle no. Wb02ak6864 has been debited with rs.105 on[protected], 19-03-45 for toll charges with trip number[protected] at jaladhulagori toll plaza plaza on[protected]:44:43.

Therefore you have charged me doubly, for a single journey at jaladhulagori toll plaza. I am attaching both my receipts

My name is devesh panwar and my car registration no is rj45cj7025
I am in mumbai and having fast tag but there is a toll plaza in dahisar it's also called as dahisar check naka this plaza don't have any facility of fast tag they force public to give cash else they fight and arguing badly sometimes they fight.. This is a major road and very heavy traffic there i request you to give instructions to that toll plaza for start fast tag and please take action against the workers they behave bad
Kindly do the needful
Thanks
Devesh singh panwar
Director
Population crisis organisation
[protected]@gmail.com
[protected]

We have observed purposeful delay in process of collecting toll at talegaon toll naka on 1stmar2020. We were in line for more than 30 min. That too within 300 mtr. Line. There should be 1 person collect amount and one should print receipt but it was not like that. This is example of purely irresponsibility. When we asked why delay the reason was as it’s sunday.

Don’t just collect complaints please try to respond it also or let me know how can i get reimbursement of inr 175

Place of issue: kiravli toll plaza taloja
Date of incident: 29 feb 2020
Fastag was not deducted & vehicle was blacklisted as per toll naka authority while return journey within 1 hr. Instead of paying rs. 15 for return journey they charged me cash amount of rs. 35/-. Only last 4 digits of vehicle was mentioned instead of complete details so as to cheat the automated system.

Res sir/mam
My home is near palza 5 km, highway 30
At the day of 26/02/2019 - i was gping to rewa i cross plaza at 07:56 pm and i demond two side pass but ignore by operater and recive rs-90/- rupees also when i return after 3 hou at 11:18 pm again collect rs.-90/- rupees. This is aal redy noe sevral time but noe i am complanting a.
And not providing local pass card earlier, and have more timr to passing
Pls advise me and hep me
Rajendra singh

My complaint is against nawabganj toll plaza. This toll tax is charging toll charges from serving army personnel despite possession of identity card issued by goi. This illegal practice is going on at this toll plaza for quite some time. This leads to unnecessary arguments and misbehaving by staff being located at the toll plaza. I have myself suffered twice while crossing due to this malpractice at the nawabganj toll plaza.

I commuted journey on 24th feb 2020 towards bilaspur and encounter bhojpuri toll plaza where greater money is deducted from my fastag.
I am using private car which is to be charged rs80 only but 125 deducted from my fastag.
I am using fastag and prescribed fare for car is rs.80 but i had a deduction of rs.125.
On contact at toll plaza at my return journey they are unable to explain me why this is deducted and i m not getting refund for it.
I request the refund of extra money.

Hello
I’m from hapur city recently i visited to ghaziabad so i found toll plaza is deducting double charge of rs 125 after entering or exit
When i ask them to make a pass for a local residential they don’t tell about that fraudulent is on its peak if you will not concern now it will be a big fraud with travellers i hope you will solve it immediately
Thanks

While i was travelling from kakinada to vyzag on 26 02 2020 my fastag token was not valid at your gollaprolu toll plaza and shown as "invalid" and i was compelled to pay the toll fee in cash, whereas during my onward journey the same token was validated at vempadu and aganampudi toll plazas on the same day. Please look into the matter and advise.
T s murty
(Mob no.[protected])