National Highways Authority of India [NHAI] Complaints & Reviews

Hi,
Navalur toll bluffs giving away different receipts after debiting.. Peak hours, nobody checks as its rush in the morning.
Yu realise when yu reach the next toll that yu are bluff.. Have a fast tag which s of no use they refuse to acknowledge. Just after the toll is my office and they are so stringent with the rules and just try fooling common people.

Thank yu

Toll gates in nh-16 from bhubaneswar to chillikapalem permitting vehicles without fast tag in fast tag lane. So vehicles with fast tag facing problems in toll gates in queue. Noone is there to check in toll gates. Failure project of fast tag from starting itself. Shame on the nhai company employees and supervisors and authorities. Only waste of money. Govt making the people fool.

Dear sir,
This is to bring in your notice that toll staff at amoli toll plaza at bharatpur, rajasthan do mis behave and beaten driver just because of error in fasttag reading which is not in control of any one it is technical error, and diver also pay double toll amount due to the failure of tag reading, but staff beat him and do misbehave.

Sir it is folded request please take some strict action to stop these activities. These activities create insecure environment for the toll payers.

Dear sir,

I am using axis bank issued fasttag, on 21/01/2020 my account got debited with two transactions 90+45 rupees respectively.

This is fraud committed by axis bank, since on few days earlier i have submitted a claim for double deduction. To harass me, they have done a manual transaction.

My contact: [protected]
My vehicle number: ka01mr6744

Regards
Satya

Icici fastag serial no.[protected]/licence plate no. Od16f2299
Complaint no. Cmp[protected] dated 24/12/2019
Wrong debit raised on 20/13/2019 for rrn no/trip no. [protected] /[protected] although they have already debited rs.100 for the same
Trip on 15/12/2019 from my tag account at toll plaza name:chhuhipali toll plaza - lane id:lane06
The complaint is pending since about one month. Their customer care number [protected] also does not work.

I had a bad experience of having to pay two single fares (Rs. 65+rs. 65) instead of return journey fare of rs. 95 at valavanthankottai nh 67 toll plaza in tamil nadu on saturday, 18/01/2020 in spite of repeated protests and the return journey happened within 2 hours.

On demanding an explanation, i was told by the toll booth operator that it is being done to encourage fastag compliance. Is this legal.

I am not aware of any government order to this effect. This is daylight robbery by toll booth operators

Dear Sir,

We would like to inform you that toll is charged twice one in cash and even from Fastag at the same time interval of approx one minute. When we arrived at the toll booth the scanner scanned the Fastag but the display showed that the Fastag is invalid then he printed a receipt which is attached below and charged from us Rs. 50.00 in cash which we paid when arrived home we checked that amount was also debited from account.

Our Vehicle No - WB06R0888
Fastag Customer Id[protected]
Fastag bank - HDFC Bank

Message Sent Us From Fastag Customer Portal:-
Dear Customer, Your FasTag A/c has been debited for Rs. 50 for transaction by Vehicle WB06R0888 at Toll Rajchandrapur Toll Plaza on[protected]T18:40:33. Balance amount in the A/c is Rs. 177.88 - HDFC Bank Ltd.

Please look into to the matter and reverse back the charges.

Regards.
Raghevendra Joshi
Mail Id - [protected]@gmail.com
Mobile No - [protected]

Dear sir
My name - dhanesh dixit
Car number-mh28v3975
Mob number-[protected]
Sir my fast tag balance was automatically debited on date[protected]
&[protected] but at that date my car was at home and i complent this issues to icici fasttag customer services by 9 time but i have not got helpful solution till yet so plz stop my balance automatically debit. And plz help to refund my amount as possible as fast

Respected sir/madam
I want to register a complain regarding double deduction of my toll amount at about 11:38am and 11:44am of rupee 75 each with single entry at magar toll at 11:38am
While returning i got a deduction of rupee 35 from the same tall plaza
Over all it was my round off trip and i should got total toll tax of rupee 110
But i was charged 185 indian rupee
Plz look into the matter and rectify
My vehicle registration no. Is hr 20ap5109
Thanking you

Dear sir please refer to subject cited above. Today (21 Jan 2020) I was travelling from Gurdaspur to Faridkot on my own car. On my way I have crossed 2 toll plaza one at Kathunagal and other at Shreon successfully with the help of fastag which affixed on my front glass (windshield). But when I reached at above said toll plaza then their staff asked please give money in cash but I said them to scan my fastag. Then they scan my fastag with...

Dear sir please refer to subject cited above. Today (21 dec 2020) i was travelling from gurdaspur to faridkot on my own car. On my way i have crossed 2 toll plaza one at kathunagal and other at shreon successfully with the help of fastag which affixed on my front glass (Windshield). But when i reached at above said toll plaza then their staff asked please give money in cash but i said them to scan my fastag. Then they scan my fastag with their own personal equipment and told me that your car is blacklist and also told me that their is no money in your fastag and pay money in cash. I immediately show them balance in my fastag which was four times then their toll amount. Then they start harassing me by saying that give me money only in cash. Then i called concerned official on toll plaza at [protected] and told them entire story but no any reply from them. So please look into the matter seriously

With regards
Kawal sandhu

The toll plaza with the help of fastag which affixed

Mumbai - Pune express highway charges deducted twice in fastag . please refer the attached transaction details

[protected]:03:57 Trip (RRN No / Trip No) 0100000955632461287784
/[protected]
Plaza Name:Khalapur Toll Plaza- Lane ID:W05 0.00 173.00

[protected]:16:41 Trip (RRN No / Trip No) 0100000955614702945040
/[protected]
Plaza Name:Talegaon Toll Plaza- Lane ID:W03 0.00 173.00

I WAS TRAVELING FROM PUNE TO SURAT on 19/01/2020 @ in between of06:27 Pm i entered in lane and operator said pay cash because you have insufficient balance in account then i paid rs 230 TO HIM but i checked later i had rs 173 WAS DEDUCTED FROM my fastag wallet TALEGOAN toll plaza
Vehicle no GJ05RE4489.
THIS IS MOBILE MASSAGE FROM PATYM WALLET.
Paid Rs. 173.0 for vehicle reg. no GJ05RE4489 at Talegaon Toll Plaza on[protected]T18:26:59. For future reference toll txn Id: 0100000962311449715881.
COPY OF TOLL RECEPIT ATTACHED IN PHOTO COPY.
CONTACT NO.- [protected]
[protected]

Sir
My car reg. RJ 09 CB 9701 i have fast tag of indsund bank
I passed through, narayanpura toll on NH 76 on 17 january 2020 on 3.36 pm
Toll deduct two time 75, 75 rupies
And did'nt ready to talk . They said talk to your bank who issued fast tag, bank suggest me to contect to toll plaza .tell me what shall i do
My request is pannalise thouse and refund diduct money

Dear sir /madam,

Fastag not working properly at guduru toll plaza, staff debuting fastag accounts by manual scanning. It is taking so much time and extra charges are debited for to & pro journey took place in 24 hours of same day. Why it is implementing without having sufficient equipment. I have debited extra amount of rs.50.00 on 19.01.2020 due to manual interference. Regards, ap36ae5849, fastag:last 5 digits 65260, [protected]...

Today 20.1.2020 our tuck going to hazira while going from boriach toll plaza rs 350 deducted at 8.45 amfrom fast tag and while return back at 5.19 pm rs 170 is deducted from fast tag at boriach toll plaza gujarat means rs 520 toll collected return toll is 350 and total toll collected is 520 means extra rs 170 collected.

Same for bhagwada toll plaza rs 395 collected at 7.36 am while returning back at 6.30 pm rs 200 deducted again from fast tag means rs 200 extra collected
Please look up in this case and reverse amount to fast tag account.

I am traveling in my private car no. 6312 from sikandara to alwar on sikandara-bhiwadi mega Highway. I was charged a toll of rs. 55 instead of rs. 20 at mahuwa toll which is of a tampu Taxi, and when I object the staff misbehaved and told that we can charge whatever we want. On the same road at pichupura toll I was charged rs. 25 of pvt. car and on the same road in an hour how my vehicle of same number changed from private car to tampu taxi? I called the number[protected], on that number a mr. Manoj kumar post computer operator said that a private car and tampu taxi is the same thing and there is no difference between a private vehicle and a commercial vehicle. I want the resolution of my complaint of staff misbehaving and extra toll charge.I am attaching both the toll receipts for your reference.

I am coming from meerut (UP) to Muzaffarnagar (UP) via WUPTL Plaza at sivaya (Meerut UP). at[protected] time 5.30PM. my car have HDFC Fast tag (wallet ID- [protected]) When my car reach at collection point Toll employees told me that my fast tag is blacklisted because of no fund available in Fast tag.they told me to go in cash line and pay double. when i told them that i my fast tag have around 1000/- balance they misbehave with me and told to pay immediately double of toll. i reverse my car and go to another fast tag lane. they again come there and abusing my driver and scolding loudly. i again intervene and told to show the message of blacklisted. then they again demand double toll. after my insist to show the blacklist message, another employee come and say ok give normal toll and i pay normal toll there. but later i found that toll is already deducted from my fast tag and they also collected toll in cash from me. i have receipt of cash toll and toll deducted from my account. both are same time and date for same vehicle. i want to complaint about double deduction of toll and also want to complaint about behavior of toll employees. they behave like bouncers.

On 18/01/2020 @03:57 pm amount of rs 50 charges for my car has been deducted through fastag but next day on 19/01/2020 @ in between of07:40 am to 07:55 am i entered in lane and operator said pay cash because you have insufficient balance in account then i paid rs 50 and no slip given by him but i checked later i had rs 130 balance in my fastag wallet but in evening while returning on 19/01/2020 @05:05 pm again rs 50 deducted through fastag at kurali toll plaza
Vehicle no ch01ac9108

On friday 17 jan 2020 at patas toll plaza, my car is having active fastag with sufficient balance, but scanner was unable to read and they forcefully collected double amount rs. 140.00. And also they are putting wrong/incorrect vehicle no on receipt.
As per national highway fee determination of rates and collection amendment rule 2018 gsr 427e 07.05.2018 of the national highways authority of india (Nhai) clarifies that — if the fastag for your car isn’t properly detected by the reading machines in different lanes at toll plazas, you do not need to pay any toll at all for that particular trip.

The employee are not enough educated at toll plaza they dont know the rule, so request you to take action on this to get refund my extra amount.