National Highways Authority of India [NHAI]
National Highways Authority of India
Customer satisfaction rating: 3%
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National Highways Authority of India [NHAI] Customer Care

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G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

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2772
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835

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+91 11 2509 3507  
+91 11 2509 3514  

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3%
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

National Highways Authority of India [NHAI] Complaints & Reviews

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Dear sir My Greetings Please find this letter as an complaint for pathetic conditions of NH 1A. Road condition of jammu kathua highway is very bad with big potholes which have lead to issues regarding accidents. At Several places roads have sunken potholes are so big that it may lead to severe accidents.accidents Several accidents already have been reported from kathua I request you to please take Necessary steps to look into this matter before these potholes become so big that whole NH 1A is spoiled Regards Deepak
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    Hi am from Kerala In NH from Angamaly to mannuthi the signal at cherangara junction is improperly timed. About 66 seconds...
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    MR.SURISETTY CHINNA SANNI BABU, OWNER OF 4 VEHICLES OF GVMC TRAFFIC CONTROL, CRANES VEHICLES USING THE NATIONAL HIGHWAY 5,...
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    Dear Sir, The complaint is about of suspicious activity at Tundla toll plaza at km. 225. Today, 28/05/15, in morning at 11:30 am, when i crossed this toll, i asked for return journey ticket, the TC asked me to pay Rs.105/-, i had paid the same. He gave me a computerised slip of Rs.105/-, but to my surprise, the timing shown on the slip was 9:34am, when i asked him for this & asked to issue fresh one, then there was another surprise for me, he issued me a manual slip. How this is possible at same time, both manual & computerised slips are being issued. There is something suspicious activity going on. Please look into the matter.
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      Dear Sir, User fee collected at Toll Plaza for the good roads, and to complete our journey in shorter period without any hassle. However the total purpose of collecting user fee is a total waste as every time, to cross a toll plaza it takes minimum 10 minutes to 30 to 40 minutes (during peak season). Ultimately the toll plaza in Tamilnadu NH45, Porur, Paranur (Chengalpattu), Athur (Tindivanam) are very slow and behaviour of the staff are atrocious. They take their own time in giving receipts. The purpose of toll gate is completely become useless, if you waste the precious petrol/diesel in paying the money in toll gates waiting. You may initiate smart card system, debit in card / or any chip can be placed in the vehicle. The better suggestion will be abolish Toll user fee at Toll Plaza for individual use (non commercial) vehicles. Honourable minister can take this action . Regards, Ravisankar.P [protected] email : [protected]@yahoo.com
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        Dear sir, I want to draw your mind on my complaint about this serious matter of NH11A. we all know very well that roads...
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        Sir, It has been learned from newspapers that toll charges is not applicable for local vehicles (Car's - White Board)...
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        Dear sir/madam, I want to let you know about the traffic problem and proposed solution on NH8 towards dhaula kuan to gurgaon and vice versa. 1. Traffic issue from Dhaula Kuan to Gurgaon in morning a) When we cross Dhaula Kuan and moves on NH8, there is huge traffice jam where the first flyover ends. It is due to the same single lane for exit and entry. Due to this, other lanes get blocked and traffice gets piled upto Dhaula Kuan. Proposed solution: At the end of flyover we can stop the entry on NH8 for Dwarka traffic and carry on exit only. And we can make new entry point for dwarka traffice say 500 mtr away from the flyover end point. This will cause the smooth exit of traffice at the flyover end and smooth entry for dwarka traffic on NH8. It will save around 15 minutes. b) When we pass the Radisson flyover at the end same issue happens. There is also same sinlg entry and exit point for traffic and very narrow lane. Proposed solution: a) We can stop entry of traffic on NH8 here. b) We can widen the lane if we want both entry and exit of traffic. c) Need to stop stopping of cabs for pick and drop on that exit/entry point. d) Need to deploy a traffic personnel for the same. 2. Traffic issue from Gurgaon to Dhaula Kuan in evening a) Huge traffic when we just cross the gurgaon Toll. It is due to the traffic going for Ambience mall, as there is no U-turn on NH8, traffic has to go using service lane which crates a bottle neck for traffic going to delhi. Proposed solution: We need to provide a u-turn for ambiencce mall on NH8, just after crossing the gurgaon toll. b) After gurgaon toll, first flyover is jammed due to heavy traffic, Due to the single point for entry and exit on at the end of flyover. Proposed solution: We need to stop entry on NH8 at the end of flyover. Thanks Ankit Goel
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          Dear sir, On 01 may15 i travelled From modinagar to daurala village by my own car. When i asked the toll cleark for Exemption...
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          Hi Sir, Some one is using Instructions board of NHAI on NH-8 as a hoarding board, The place is exactly at Rangpuri, When you from Rangpuri Bust stop towards Guargaon on NH-8, after approx 100m, there is a Battary house owner who placed his shop board on the Instructions board of NHAI. He daily put that advertisement there and at night when he close the shop put that advertisement into his shop, How he can use public property like this, You have to stop this and give a warning to him. Attached find photo of same. In that you can see the board. Pleas take a action against him.
          Misuse of Public property
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            Dear Sir,
            This is inform to you that, I am Noor Mohmmad Khan Driver of Truck No. UP 78 BT 9991 (Motorcycle Container...
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            i am physically handicapped person and owner of hyundaixcent automatic transmission private car, while i registered my vehicle at RTO road tax exemption, and central excise duty is also exempted. in this circumstance 75% affected by post polio shall i get/apply any concession toll tax pass, pl inform to me by side sweet reply, if any government order realised for disabled person vehicle pl be intimated by earlier. cell [protected] email; [protected]@gmail.com
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              Sir, I have used to travel from Visakhapatnam to Srikakulam NH5 highway on weekly. We have toll plaza at Bhogapuram, Vizianagaram District, Andhra Pradesh. I have given Rs 500 to collect toll charge. I was asked very rudely to give Rs 40 and told him I could not have exact Rs 40 and have only Rs 500. Then he called one person he was the supervisor at toll plaza. Shockingly he used very filthy and bad language. Abused severally and took my car keys. It was very pathetic situation who the hell he was took my car keys. Do you think passengers are slaveries? Toll charges collected for the benefit of passengers? . I requested NHAI to counsel toll plaza workers otherwise big agitation would be happen at Bhogapuram toll plaza. I hope you may understand the grevienc of passengers
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                Despite several letters and clarification on the same, some how the toll plaza operators are not aware of the rules about the exemption of tax on defence vehicles. I am an officer in IAF who has recently got posted to coimbatore from Allahabad and sent the household goods through truck. The truck was stopped at Rolmamda toll on NH-7 between Islam nagar and katdal, stopped the truck carrying my house hold goods. Despite showing the toll in charge the required exemption letter, he refused to allow the truck to go and misbehaved with the staff in truck. It is absolutely ridiculous and speaks volume about the kind of mis management that exists. Please senstize the toll plazas about the exemption list.
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                  Hi, I am a defense personnel and used to travel from Jhajjar to Panipat in Haryana state via NH-71. There is toll near...
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                  Res sir, NH-547 made by NHAI, and a tollplaza running on contract basis by INRADEEP INFRASTRUCTRE...
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                  Hi, This is to inform you that road conditions from Meerut to Ghaziabad on NH-58 is worst then the roads of a Village, mostly every day a truck got stuck in a belt on 50 Kim's due to roads not maintained properly. We as a citizen gives road tax and toll and after that we still face the same situation its shame on NHAI. There is no patches on road and its full of pots. You will amaze to know in a belt of 50 Kim's you cant found 1 km where the road is smooth. Generally, the time taken to cover 50 km is normally 1hr however, on this highway it took 2 hrs to reach safely which would harm the transport and would be a total loss. Please start work on this as soon as possible as everyone would curse the team and government for same.
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                    This incident occurred in a Toll Plaza in Paranur (NH 45) Near Chengalpattu, Kanchipuram. On 30/03/2015 Monday around 8:00 PM, I had paid an amount of Rs35 (Car) for the toll and got the receipt. After driving for some distance found that the receipt had amount of only Rs20 & was mentioned local.Since i was in some urgency i was not able to come back and check with the toll plaza about the fraud. Yesterday 05/04/2015 around 4:00PM i happened to cross the toll again and i checked about the fraud the toll collector has done. Some 4 to 5 people surrounded the car and started assaulting. This cheating has happened for the 2nd time and i am deeply hurt. Request you to take necessary action immediately.
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                      Sir, Its been sad to see the cuted national highway railings at Agra shows a pathetic look to the indian infrastructure . Most of the petha shops at nh2 Rambagh Agra to shahdra chungi Agra they cut the railing with out informing Nh Authority about it Even some corps encashes in doing so .. i dont understand that keeping supervisory how they people have the power to exploit the rules of nh while cutting down the railings kindly do some action on to it unless the authority will be not been considered . Agra
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                        I am writing this letter for bring your kind attention regarding a highly prone accident spot near Toll plaza (1.5km away from paliakera). Every week minimun one/two death cases are being happening in this spot and other injuries too. The main problem is that, there is a small gap between the barrier and NHAI Sign board. This gap is just opposite to nenmanikkara panchayat road and amballur bus stop. So, those who are from Nenmanikara panchayat and passengers those who are getting down from both private and public buses are using this gap for road crossing. The road is very curve in this crossing spot. So while they are crossing road, they are unable to see the vehicle which are coming from Thrissur side and become the victim of accident in everyday. . some suggestions for resolve this problem, 1) Close this narrow gap 2) Instead of this narrow gap make a Zebra line for pedestrians safe road crossing (Around 150 m away from signal Jun of amballur). 3) Install the Warning sign boards or red signal etc near to this Zebra line.. Today morning itself i am a victim of an innocent pedestrian death. Kindly take necessary action as earliest for save the life of common people. I enclosed some photos . I hope you could understand the intensity of problem from these photos and look forward to hear from you as soon as possible to resolve this problem. Thanks Fedrin paul [protected]
                        Highly accident spot in national highway 47 near tollpaza Paliekera , thrissur dt ,kerala
                        Highly accident spot in national highway 47 near tollpaza Paliekera , thrissur dt ,kerala
                        Highly accident spot in national highway 47 near tollpaza Paliekera , thrissur dt ,kerala
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