National Highways Authority of India [NHAI] Complaints & Reviews

Today i travelled from jaipur to delhi. At daulatpura toll plaza in rajasthan i crossed toll plaza and amount was deducted from my fast tag account. As i have crossed the toll i was stopped and called back stating there is some issue with the reading of tag. The staff took details of my tag and vehicle number. After some time i got message of deduction of toll fees of same toll plaza thrice with different different transaction id’s.
This is open loot by the toll operating company. Kindly look into the matter as i presume that same is been done with other users also.

Today, 11.01.20. Saturday, crossed panipat national highway, toll plaza, ambulance driver ignored me and i told, i am not well, i need first aid,. But they could not any efforts to help me and said kindly put the complaint.
I called 1033, and that person listend my problem and cut the phone without any registerion of my complaint. Kindly take the action against ambulance driver. Panipat nh
Aman
[protected]

Hello sir i just bought the pastag on december 12th through airtel app. They said it would be available in fourteen working days. But days after they said i still haven't got a pastag. The government's concession deadline for the pastag ends. I will be greatly affected so i humbly request you to take appropriate action as soon as i get the pastag.
Thanks
K. Gopinath

Dear sir vanagiri toll plaza stap and all works change first this stap telling is one vehicle owner is my brother so he is not coming in que (Line) he is telling people not any more questions so please change or quiet the stap he is supported local member... And bad behaviour boys just kidding old man drivers and used bad words torcher sum 3 people

To whom ever it may concern.
M/s. Nashik sinnar tollways ltd are charging fees of large commercial vehicles for small commercial vehicles.
On 10/1/2020
Section (177+130km to 198+580 km)
Time 17:12:40
Booth & operator id: l17/800120 ticketno.:[protected]
Vehicle no.: mh15eg8141
Type of journey: single
Fee : rs. 45.00
Type of vehicle: lcv
I have scv (Tata ace zip wt. Of vehicle 1285 kg) but was charged with lcv (Standard wt. Of vehicle 12000 kg), after asking the operator about the mistake she had done, she explained that all small commercial vehicles are charged under lcv category. Please take proper action against such malpractices and peoples who are behind this.
I am attaching the photo copy of issued toll fee receipt.

There was a large queue of 2 kms at toll plaza of samakhiyali kutch - national highway 8a. More than 45 minutes was being wasted at toll plaza.
After application of fast tag, there should be faster process of toll tax payment, but here it's totally opposite, before compulsion of fast tag, there was no queue for tax payment.
Kindly check as to what is wrong at the toll plaza as huge time and fuel is being wasted of public at large which is not at all acceptable.

Sir myself serving in indian armed forces, going to chirawa. Toll collected near surajgarh (Raghunathpura village) from defence serving personal. It's highly shameless for government (Which support indian army) and toll collector. When i called customer care they also supporting them and advice me to pay toll. Please tell me it's free for defence serving personal or not? If free then what is the procedure to complain for them

Hi sir
I want to know building line on nhai in urban area fuelling station on nh 27

I want to know the rules of building line is same or difernce on nh and nhai.

I want to know diferance between the road of nation highways and nation highways athority of india..?

Hi sir i want to know building line on nhai in urban area..
On nh 27 (Samakhiyali - palanpur)
Lhs row - 15.240 rhs row - 15.240
Total row 30.48
Chainage no: 593.000 to 601.000

Regard

Sir
I have a fastag on my four wheeler car but i waited more than 10 minutes to cross the ronahi toll plaza at nh28 because of for what i don't know. Management destroyed my precious time after i had a fastag so i want to reverse my toll charges which they have deducted from my fastag wallet because fastag means no time to kill or destroy on toll plaza..

My dad have two heavy 6 wheeler vehicles so we applied fastag via icici imobile 25th november on as we had visited bank first but they were not having stickers for 6 wheeler so they asked us to order online, we received both the stickers on 3rd december but after few days i. E on 18thdec one of our vehicle sticker got blacklisted so when we called icici bank executive he informed us by error from their end instead of providing 6 wheeler truck sticker they have sent us car stickers so informed us to remove the stickers from the vehicle & they will arrange for new stickers as it is there mistake, we did as they guided us & also got sticker for one vehicle from them on time i. E on 20th december but for another vehicle they informed us it will take about 15 to 20 working days so we were ok with it but when we not received the sticker even after expected time period so we contacted them on 7th jan & even sent mail to which they informed their operation team is checking & then on 8th jan there senior informed us that our processed sticker is blacklisted by sbi bank as they are telling they also have sticker with them for our same vehicle which was unexpected by us has we had only contacted n applied stickers from icici & not concerned with any other bank, but still we contacted sbi customer care executive so they informed us that they have applied sticker only with vehicle & owner name but they dont have kyc or other documents so they have blacklisted the account we informed them we have not ordered any stickers from them & even crossed verified our cell no which are not matching to there system record, but they are not providing us the contact number of person who has ordered it, if we tell icici bank they are telling to speak to sbi bank & no one is guiding us properly what to do, because till sbi bank unblock the account from blacklist & closes this account, icici cannot provide us sticker.

Please tell us what we should do as even after applying sticker on time we have still not received it we have to pay cash & also our money is separately stuck in icici portal cug balance.

Bhagan toll plaza nh1
Lane 18 date - 31/12/2019 time 2:28 pm
In fastag line booth there was no automatic barrier was available.
I was adked to give rs. 70 cash in cash as toll charges.
Rs. 70 collected from me in cash and ticket number v712011iejc given to me.
Collected as toll charges in fastag line.
Just after crossing toll rs. 70 also debited from my fastag.
Total rs. 140 collected from me as toll charges
This is cheating behaviour happening at this toll. Without availability of automatic barriers how any person will understand either he is through or not.
This is happening at nh1
Finding ways to cheat the public and no one objecting.
How they can do this and why nhai official not objecting?
Please see and resolve the issue

My vehicle number is gj15cg8076. I was charged twice for single journey although i returned within 24 hours at nasik-sinnar toll plaza on 28/12/2019. Also on 30/12/2019 while i passes the bagwada toll plaza i was charged a single journey fare while i am supposed to get free access over there as my car is registered in valsad rto.
Kindly provide refund for the amount i have been charged.
My contact number is [protected]

Respected sir/ mam
Dappar toll plaza - we are pass holders to travel ambala to derabassi but now a days beside fast-tag provision is in progress for reducing waiting time but still facing hurdles with it a lot.
Please consider on a urgent basis and priority to give preference to other vehicles if someone backlist comes in queue, why other wait for it's clearance
Regards
Resham kaur

Sir,
My vehicle no is hr757030, i have fastag issued by airtel and they also issued me commercial vehicle tag, whereas my vehicle is registered as personal vehicle.
1. Amount of rs. 65/- deducted twice at same time whereas i crossed the kherki daula toll, manesar once only as shown below

Fastag toll transaction at manesar toll plaza
₹65
Successful
Trns id : ft[protected]
08-jan-2020

Fastag toll transaction at manesar toll plaza
₹65
Successful
Trns id : ft[protected]
08-jan-2020

2. On 05.01.2020, neither my vehicle nor fastag travelled through the same toll whereas rs 65/- deducted from my account as shown

Fastag toll transaction at manesar toll plaza
₹65
Successful
Trns id : ft[protected]
05-jan-2020

Kindly refund the amount and change the vehicle type as personal vehicle.

Regards

Manjeet singh
Mob no. [protected]
[protected]@gmail.com

This is regarding misbehaving by toll staff with me and my family female members. This was happened on 28-11-19 at beawar pali pindwara toll plaza. Toll staff only operating single cash line on that day even govt advisory says that compulsory fastag is mandatory from 15-12-19. Due to that there was a huge jammed and we have to wait 45 mins to cross the toll. When we say about three mins waiting rule and after that no toll charges thsn they misbehaves with us. Kindly take appropriate action against toll staff.

I ordered airtel fastag through myairtel app. But as such no processing time was mentioned. As it is more than 25 days. So i reactivate my icici fastag. But airtel not refunding my payment not dispatching the fastag. As icici has option to transfer fastag amount. I sent 4-5 mails to airtel also to nodal officer but still not replying my mails.

As airtel is new in this segment and has pathetic service. There is no option where you can track your fastag.

I have ordered fastag from airtel payments bank last week. It's been more than 1 week the order status shows still validating.
There's no proper complaint number is given nor any customer support
The charges they charged are 450
What will happen now. Why doesn't government open a separate website for this. What will happen after 15th if it doesn't get delivered

Service roads are in very bad condition for highway passing through pune city. Service roads starting from wakad till punawale are all in bad condition. Lots of big pathhopes are seen all where. Very difficult to commute everyday.
People are getting frustrated by commute on such roads everyday. Driving on such bad roads is really life threatening. Please take immediate action to repair the service roads.

Dear NAHI,

I have been facing wrong deductions of my registered Fastag for my vehicle.
Even though my vehicle is hundreds of KM away.

I have already escalated to registered ICICI Fastag by providing email of these wrong deductions also called so may times on customer care number but did not get any answers for these wrong deductions.

Still the wrong deduction is going on with my Fastag.

I am filing this complaint after waiting for long time.

Please support as this can also be a case of FASTAG fraud or duplicacy.

Please let me know if any details required to enquire this case.

Best regards,
Prateek

We have travelled from Rewari to Jaipur through NH71 highway on 29th Dec 2019 and at Manoharpur Toll plaza they charge 65 Rupees twice (total 130 rs) (up-down side) whereas for roundtrip within 24 hours it will be something around 80 rupees.

Going time - 29/12/2019 12:36:33
Coming time - 29/12/2019 17:59:13

Please look into this and return my extra money.