National Highways Authority of India [NHAI] Complaints & Reviews

Sir i am going to barnala to sangrur 5 jan in the middle badbar toll plaza is coming he deduct my double payment in my paytam account my car no is hr 29 p 4880
Please refund my payment. My contact no is [protected], [protected] sir this toll plaza staff is very bad not working proper not solve the problem please give me a detail. Why in my account deduct double charges. Because i return in same day....

Multiple wrong debits

My fastag id is 11921746. There have been wrong debits in my fastag. Everytime there is a scanner problem in a fastag toll gate rs 50 gets debited. The toll plaza asks to contact the bank. The bank helpline number is not working either it goes on hold or it gets automatically disconnected. Please help in getting refund. As per details shared:
Rs 50 debited on following occasions in addition to toll...

While coming from khalapur to pune at khalapur toll plaza due to rush i was told to pay cash rs.173/- at 7.16 pm, as the additional lane was arranged. I asked for fastag or credit card payment but they refused. At kamshet i. E. Next toll plaza i showed that cash receipt of rs.173/- & left the plaza. But later i rec'd message that my fastag a/c is also. Debited.
I had made a double payment for my car no. Mh12gv 7246. I request you to...

The journey was from jodhpur to jaipur where we had to wait for 40 mins at nh162 jadan toll tax due to single line of cash paying vehicles. We refused to pay as per rule accoring to which if the wait at toll tax is more than 3 min one is not supppose to pay any money but we were forced to pay even after waiting for 40 mins. When will we have better way to deal with such problems. This is so time consuming and leads to delay in journey....

We were returning to ghaziabad. On the toll, rs. 125 were deducted from the fast tag automatically and the gate opened. But as we moved forward, a man came with the machine and said that the amount was not deducted and so he took the cash of 125 again and gave us the slip of the transaction. But later we recieved the message of deduction from the fast tag.
So, the amount was deducted twice. I request the authority to refund one amount...

Vehicle no mh12jm4983 passed though talagaon off east toll plaza on 29.12.2019 at time :19:13:58 rs.173 was deducted from fastage account, but same time talegaon toll plaza collected cash rs.173 claiming fastag not in operational mode. (Toll plaza trans. No.[protected]. Complaint on 1033 registered on 03.01.2020 at 16.08 pm, but no any sms received on cash return back....

நான் ஒரு உடல் ஊனமுற்றவன். அதற்குரிய சான்று என்னிடம் உள்ளது. என் பெயரில் மாருதி ஆல்ட்டோ கார் இருக்கிறது. வெளியிடங்களுக்கு மேற்படி காரில் நான் செல்லும்போது டிரைவரை நியமித்து...

Dear nhai,

I don't know whether the road maintenance investigation is going on regular or not.. If it goes means you might know about nh32 pavement damage near vandalur junction point. Usually it take 20 minutes to reach tambaram from guduvanchery. Now, due to heavy damage and non maintenance.. It takes more than 1hr to reach tambaram. Kindly look in to problem and make a good and safety roadways for the citizens....

Dear sir i am crossing through aroli toll plaza l01
As the machine cant read my fast tag card thae ask for paid cash i said ok but give me in writing that as my card whatever issue you face write it on back of slip
As i heard of deduction both way and i had blance also above from that plaza amount.
They started abusive talking and aggressive touching and saying paise nikal nagad kuch likhenge nahi - jaise hum log chor...

I have called for emergency toll no 1033 for providing help since my car stuck up there at around 7.30 p. M. On 4.1.2020. They have just asked the location n car no. (At sehravan villafe) and no. Went busy. They didn't even ask name ir phone no. Further no help turn up n it was quite dark as no light is available on this route and being highway noone stopped for help. We were only two ladies asking for help...

I am frequent traveller on mumbai _ pune express way.
My vehicle number is mh14cc2556 for which i procured fastag. Recharged. Current balance is rs 800/-
But at mumbai - pune express way toll post fastag is not working. I have to pay in cash.

No debits from my wallet account [protected] yet.

My fastag id is 34161fa8203288ac048acdc0 and fastag status appearing as active in my profile.
br...

I have purchased fastag from nhai representatives from nh44 on the way from adilabad to hyderabad and applied on my vehicle. I have transferred rs. 500/- through apps.
When i am coming at toll gate, the tag is not readable. Every toll get i checked but not succeeded except one.
Please suggest next course of action to replace it.
Ashish range
Mobile no - [protected]...

My car was on the ernakulam thrissur nh stretch and when my car passed thru palyekara toll plaza they debited 0.00 rs for reasons unknown n when the car returned the amount deducted was a one way full amount.
I have received a message today thus:
Dear customer, icici bank fastag account linked to vrn kl70c4919 has been debited with rs 335.00 for dispute on trip number[protected] on[protected]:17:58.in case of discrepancy,...

I was travelling to pune from old mumbai-pune road on dt. 28/12/2019. The toll charges of at lonawala toll plaza were deducted via fastag corectly. While crossing dehu road toll plaza the cashier denied fastag toll clearence and told me that fastag is not valid for "local area tolls". He collected rs. 35/- toll by cash and then only allowed me to cross the plaza. After passing the plaza i received sms of rs. 35/- toll charges deducted from...

Fasttag didn't worked, lady was completely ignorant. We waited for 10 min and everyone was honking. Later one person came with handgun to scan it.
She was cometely non cooperative and was asking to pay by cash. I have snap captured and attached video clip below.

This is on pune solapur road and i guess it was first booth from pune near to kurkumbh...

While going to tijara on jan 1st, 2020 from gurgaon, i was passing through kherkidaula toll. Due to fastag scanning malfunctioning i paid cash. But later amount deducted from my paytm account as well. Kindly look into it and refund the amount to my fastag account with vehicle hr26da5375.

Thanks,
Rajesh jain,
[protected]...

These two toll plaza i. E khokhraj (161, 850 nh 19) and handia 239, 950 nh-19, charging 200 for single journey, when i enquired for complain book he charged only 45 but khokhraj misbehaves and takes rs. 200 for single journey manager shows list where i recognized charges rs. 45 only. These two toll plaza forces for 200 slip
Please enquire abouts their activities and intimate for further steps....

We traveled from silvassa to rani paasing many tolls in gujarat and rajasthan. We came across biawar-pali-pindwara toll nameds as tp04 uthaman. At this toll we were charged double the toll inspite govt have extended the deadline for fastags. Have attached the toll slip with this complaint. We request u to take proper action & stop this curroption.
The....

I crossed milk majra toll plaza (Yamunanagar, haryana) on[protected]

Toll txn id: 0010002001031300374886
Toll txn id: 0010002001031602037225

My car has fastag through which they deducted ₹75/-, for one way, on my return journey they again deducted ₹75/- (Rule of same day, within 24 hrs return journey didn't applied and i was overcharged)

No any return conssession! This is against the...

I bought fastag from airtel on 27th nov 2019. I used it on my way from jaipur to delhi and back from delhi to jaipur on same day. After that my fastag became inactive showing vehicle mismatch. I called up airtel customer care and also send them email. My case is still not solved and 20 days have passed. The case number is 4465675.
Please help me and get my fastag activated....