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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 296

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N
neeraj shokeen
Jan 11, 2020
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Today i travelled from jaipur to delhi. At daulatpura toll plaza in rajasthan i crossed toll plaza and amount was deducted from my fast tag account. As i have crossed the toll i was stopped and called back stating there is some issue with the reading of tag. The staff took details of my tag and vehicle number. After some time i got message of deduction of toll fees of same toll plaza thrice with different different transaction id’s.
This is open loot by the toll operating company. Kindly look into the matter as i presume that same is been done with other users also.
+2 photos
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    Amanpreet Sohi
    Jan 11, 2020
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    Address: 26, Guru Nanak Nagar Nalas Road Rajpura, Patiala, Punjab, 140401

    Today, 11.01.20. Saturday, crossed panipat national highway, toll plaza, ambulance driver ignored me and i told, i am not well, i need first aid,. But they could not any efforts to help me and said kindly put the complaint.
    I called 1033, and that person listend my problem and cut the phone without any registerion of my complaint. Kindly take the action against ambulance driver. Panipat nh
    Aman
    [protected]
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      Gopi Nath Nidur
      Jan 11, 2020
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      Address: 206/2 k.k nagar Nidur, 609203

      Hello sir i just bought the pastag on december 12th through airtel app. They said it would be available in fourteen working days. But days after they said i still haven't got a pastag. The government's concession deadline for the pastag ends. I will be greatly affected so i humbly request you to take appropriate action as soon as i get the pastag.
      Thanks
      K. Gopinath
      +1 photos
      Jan 11, 2020
      Updated by Gopi Nath Nidur
      Hello sir I just bought the pastag on December 12th through Airtel App. They said it would be available in fourteen working days. But days after they said I still haven't got a pastag. The government's concession deadline for the pass tag ends. I will be greatly affected so I humbly request you to take appropriate action as soon as I get the pastag.
      Thanks
      Gopinath k

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        S
        shivanand poleshi
        Jan 10, 2020
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        Address: ATP/INGALAGERI, TQ/MUDDEBIHAL, DIST/VIJAYAPURA 586245, Bagalkot, Karnataka, 586212

        Dear sir vanagiri toll plaza stap and all works change first this stap telling is one vehicle owner is my brother so he is not coming in que (Line) he is telling people not any more questions so please change or quiet the stap he is supported local member... And bad behaviour boys just kidding old man drivers and used bad words torcher sum 3 people
        +1 photos
        Jan 10, 2020
        Updated by shivanand poleshi
        So bad workers

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          A
          anyagajani
          Jan 10, 2020
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          Address: Flat no: A 9 Manmohan Housing Society, Ambika Nagar, Kamatwada, 422008

          To whom ever it may concern.
          M/s. Nashik sinnar tollways ltd are charging fees of large commercial vehicles for small commercial vehicles.
          On 10/1/2020
          Section (177+130km to 198+580 km)
          Time 17:12:40
          Booth & operator id: l17/800120 ticketno.:[protected]
          Vehicle no.: mh15eg8141
          Type of journey: single
          Fee : rs. 45.00
          Type of vehicle: lcv
          I have scv (Tata ace zip wt. Of vehicle 1285 kg) but was charged with lcv (Standard wt. Of vehicle 12000 kg), after asking the operator about the mistake she had done, she explained that all small commercial vehicles are charged under lcv category. Please take proper action against such malpractices and peoples who are behind this.
          I am attaching the photo copy of issued toll fee receipt.
          +1 photos
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            H
            Hetal_123
            Jan 10, 2020
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            Address: Kutch, Gujarat, 370201

            There was a large queue of 2 kms at toll plaza of samakhiyali kutch - national highway 8a. More than 45 minutes was being wasted at toll plaza.
            After application of fast tag, there should be faster process of toll tax payment, but here it's totally opposite, before compulsion of fast tag, there was no queue for tax payment.
            Kindly check as to what is wrong at the toll plaza as huge time and fuel is being wasted of public at large which is not at all acceptable.
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              K
              Karmveer Singh gajraj
              Jan 10, 2020
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              Address: Jhunjhunu, Rajasthan, 333026

              Sir myself serving in indian armed forces, going to chirawa. Toll collected near surajgarh (Raghunathpura village) from defence serving personal. It's highly shameless for government (Which support indian army) and toll collector. When i called customer care they also supporting them and advice me to pay toll. Please tell me it's free for defence serving personal or not? If free then what is the procedure to complain for them
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                S
                Sanjay6688c
                Jan 12, 2020
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                Address: Palanpur, Banaskantha, Gujarat, 385001

                Hi sir
                I want to know building line on nhai in urban area fuelling station on nh 27

                I want to know the rules of building line is same or difernce on nh and nhai.

                I want to know diferance between the road of nation highways and nation highways athority of india..?

                Hi sir i want to know building line on nhai in urban area..
                On nh 27 (Samakhiyali - palanpur)
                Lhs row - 15.240 rhs row - 15.240
                Total row 30.48
                Chainage no: 593.000 to 601.000

                Regard
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                  S
                  Sumit6688
                  Jan 9, 2020
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                  Sir
                  I have a fastag on my four wheeler car but i waited more than 10 minutes to cross the ronahi toll plaza at nh28 because of for what i don't know. Management destroyed my precious time after i had a fastag so i want to reverse my toll charges which they have deducted from my fastag wallet because fastag means no time to kill or destroy on toll plaza..
                  +1 photos
                  My fast tag had 90 rupees in account, I am travelling from Lucknow to kanpur. At the toll plaza they told that my fast tag account don't have sufficient funds and charged me double the cost where as the fare is 75/- and I had 90/- in my account.

                  more than 10 minutes waiting in fastag lane - Comment #3625594 - Image #0
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                    A
                    agneld
                    Jan 9, 2020
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                    Address: Mumbai City, Maharashtra

                    My dad have two heavy 6 wheeler vehicles so we applied fastag via icici imobile 25th november on as we had visited bank first but they were not having stickers for 6 wheeler so they asked us to order online, we received both the stickers on 3rd december but after few days i. E on 18thdec one of our vehicle sticker got blacklisted so when we called icici bank executive he informed us by error from their end instead of providing 6 wheeler truck sticker they have sent us car stickers so informed us to remove the stickers from the vehicle & they will arrange for new stickers as it is there mistake, we did as they guided us & also got sticker for one vehicle from them on time i. E on 20th december but for another vehicle they informed us it will take about 15 to 20 working days so we were ok with it but when we not received the sticker even after expected time period so we contacted them on 7th jan & even sent mail to which they informed their operation team is checking & then on 8th jan there senior informed us that our processed sticker is blacklisted by sbi bank as they are telling they also have sticker with them for our same vehicle which was unexpected by us has we had only contacted n applied stickers from icici & not concerned with any other bank, but still we contacted sbi customer care executive so they informed us that they have applied sticker only with vehicle & owner name but they dont have kyc or other documents so they have blacklisted the account we informed them we have not ordered any stickers from them & even crossed verified our cell no which are not matching to there system record, but they are not providing us the contact number of person who has ordered it, if we tell icici bank they are telling to speak to sbi bank & no one is guiding us properly what to do, because till sbi bank unblock the account from blacklist & closes this account, icici cannot provide us sticker.

                    Please tell us what we should do as even after applying sticker on time we have still not received it we have to pay cash & also our money is separately stuck in icici portal cug balance.
                    +2 photos
                    Hi,

                    I was travelling from Pune to Malegaon and I experienced after Nashik there are 2 tolls which cost Rs140 each toll (total Rs280) just within 40kms

                    this is highly intolerable
                    I booked fastag thruogh airtel payment bank. The deliveryman is saying collect fastag from his. He will not delivered from my address. DTDC is corriour company. Airten payment bank is saying he is not responsible for delivery. what the hell is going on? vehicle registraion no UP 78 CV 5402
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                      V
                      VIJAY DEEP SHARMA
                      Jan 9, 2020
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                      Address: Gurgaon, Gurgaon, Haryana, 122091

                      Bhagan toll plaza nh1
                      Lane 18 date - 31/12/2019 time 2:28 pm
                      In fastag line booth there was no automatic barrier was available.
                      I was adked to give rs. 70 cash in cash as toll charges.
                      Rs. 70 collected from me in cash and ticket number v712011iejc given to me.
                      Collected as toll charges in fastag line.
                      Just after crossing toll rs. 70 also debited from my fastag.
                      Total rs. 140 collected from me as toll charges
                      This is cheating behaviour happening at this toll. Without availability of automatic barriers how any person will understand either he is through or not.
                      This is happening at nh1
                      Finding ways to cheat the public and no one objecting.
                      How they can do this and why nhai official not objecting?
                      Please see and resolve the issue
                      Car Number: HR26CJ7863 ( cell number [protected])

                      Rs 65/ has been deducted on Jan 3, 2020 at 7.32 pm.

                      I did not travel anywhere near the MANESAR TOLL PLAZA at that time.

                      This is an incorrect deduction.

                      Kindly refund this amount into my account and confirm
                      No proper maintenance of public toilets on many toll plaza in haryana. Many toilets are blocked and not in use and not clean for many days. Door and latches are also vanished from many toilets. These are must for the travellers and for their convenience.
                      Why extra amount is debited by your team as the car has returned back in 3 hours but full amount debited. Kindly reverse the amount and rectify your system

                      bhagan toll plaza nh1 - Comment #3624214 - Image #0
                      Hello Team,
                      Waiting queue is more than 30 minutes at Sangamner toll plaza, but still they are not releasing vehicles without paying.
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                        R
                        Roshan Rohit
                        Jan 8, 2020
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                        Address: 395009

                        My vehicle number is gj15cg8076. I was charged twice for single journey although i returned within 24 hours at nasik-sinnar toll plaza on 28/12/2019. Also on 30/12/2019 while i passes the bagwada toll plaza i was charged a single journey fare while i am supposed to get free access over there as my car is registered in valsad rto.
                        Kindly provide refund for the amount i have been charged.
                        My contact number is [protected]
                        Fastag has been charged double at the Rohad toll plaza. 60 rs has been charged twice for using the toll within only 4 hours.
                        How to file or act against this kind of act. As per the fastag rule it should be one and half for the total for the return journey.

                        regarding toll collection through fastag - Comment #3623319 - Image #0
                        Recently while coming from home till palaza charges double money from us
                        They lied that our fastg is wrong please look in this
                        Coimbatore to mysore Tollway gate extracted cash from me as telling fastag was not working, so i paid both way but while return the amount got debited from my fastag account too leading to double charging me.

                        regarding toll collection through fastag - Comment #3624152 - Image #0
                        regarding toll collection through fastag - Comment #3624152 - Image #1
                        At Dafi toll plaza there is a huge conjuction the line is more than a km and we have to stuck for an hour to cross out from there today was my exam and i would have missed it.there fast tag scanner is so slow and they dont make a different line for the passage of passenger with the fast tag card.
                        Toll tax at faizabad, there is lot of traffic and buses wait for more than 30 min in this toll tax but still they are not opening the tax free counter because it's is already took more than 3 min. It is very ridiculous.Hope so authority will take strict action otherwise all people suffer
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                          R
                          Resham kaur
                          Jan 8, 2020
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                          Address: H.no 32 Sainik Vihar Jandli Ambala city Haryana, Ambala, Haryana, 134003

                          Respected sir/ mam
                          Dappar toll plaza - we are pass holders to travel ambala to derabassi but now a days beside fast-tag provision is in progress for reducing waiting time but still facing hurdles with it a lot.
                          Please consider on a urgent basis and priority to give preference to other vehicles if someone backlist comes in queue, why other wait for it's clearance
                          Regards
                          Resham kaur
                          There is no hygiene and maintenance of public toilets at many of the places near toll plaza. Many toilets are blocked and not in proper use. We are paying huge toll so that we can access a proper hygienic toilets.
                          Sharmila Sangwan's reply, Jan 3, 2020
                          No proper toilets are maintained by NHAI at many toll plaza in Haryana
                          I m a government doctor posted at chc babina district Jhansi Uttar Pradesh I m living in babina but my car rc is from near district Lalitpur now I m living in babina district Jhansi Uttar Pradesh i asked manager toll plaza to issue me a local pass but he misbehaved me he refused to issue local pass what can i do
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                            M
                            Manjeet Singh Chahal
                            Jan 8, 2020
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                            Address: Govt College, Sidhrawali, Gurugram, Gurgaon, Haryana, 122413

                            Sir,
                            My vehicle no is hr757030, i have fastag issued by airtel and they also issued me commercial vehicle tag, whereas my vehicle is registered as personal vehicle.
                            1. Amount of rs. 65/- deducted twice at same time whereas i crossed the kherki daula toll, manesar once only as shown below

                            Fastag toll transaction at manesar toll plaza
                            ₹65
                            Successful
                            Trns id : ft[protected]
                            08-jan-2020

                            Fastag toll transaction at manesar toll plaza
                            ₹65
                            Successful
                            Trns id : ft[protected]
                            08-jan-2020

                            2. On 05.01.2020, neither my vehicle nor fastag travelled through the same toll whereas rs 65/- deducted from my account as shown

                            Fastag toll transaction at manesar toll plaza
                            ₹65
                            Successful
                            Trns id : ft[protected]
                            05-jan-2020

                            Kindly refund the amount and change the vehicle type as personal vehicle.

                            Regards

                            Manjeet singh
                            Mob no. [protected]
                            [protected]@gmail.com
                            Excess toll collection at L&T Coimbatore bypass toll gates.Actual toll for full stretch is 45 Rupees ie..28 +17. But they collected 45 +17. Photo of fastag transaction attached.Date is 02.01.2020

                            fastag amount deduction - Comment #3623291 - Image #0
                            28 Dec 19 my car passed from Nashik-Sinnar(MH) Toll Plaza at morning 8.01 am on fast tag lane, there was only ₹30 single side Toll amount, but toll plaza deducted ₹30 & ₹65 at the same time (08.01AM).

                            Why Toll Plaza did double deducted from my FastTag Account?
                            If your control on Toll Plazas then Justice for Customers.
                            NH77 highway is broken in several places, with unfinished bypasses and driving through all the towns, I travelled between Krishnagiri and TV Malai. It is taking 2.5 hrs to cover 110km and dangerous to drive due to heavy truck/ bus traffic as it Bangalore Pondy connecting route

                            Pls help to restore this highway at the earliest
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                              R
                              from Meerut, Uttar Pradesh
                              Jan 8, 2020
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                              Address: Meerut, Uttar Pradesh, 250004

                              This is regarding misbehaving by toll staff with me and my family female members. This was happened on 28-11-19 at beawar pali pindwara toll plaza. Toll staff only operating single cash line on that day even govt advisory says that compulsory fastag is mandatory from 15-12-19. Due to that there was a huge jammed and we have to wait 45 mins to cross the toll. When we say about three mins waiting rule and after that no toll charges thsn they misbehaves with us. Kindly take appropriate action against toll staff.
                              While travelling from kolhapur to satara on 5th jan 2020. while on return journey rs 75 wrongly charged
                              toll is charged while on returning journey within 12 hours, when i have given toll in the morning at kini toll and again on return journey they have charged the toll

                              misbehaving by toll staff. - Comment #3623286 - Image #0
                              Just look at the customer satisfaction percentage and have a look at the way of talking of the toll staff. On YouTube there are so many cases.
                              The toll collector girl disrespectful attitude towards me and my family during collection of toll
                              Toll was deducted twice from accountat the toll gate, kindly look into this matter
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                                girishs42
                                Jan 8, 2020
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                                Address: Village Panwa, Tehsil kasauli, Solan, 173201

                                I ordered airtel fastag through myairtel app. But as such no processing time was mentioned. As it is more than 25 days. So i reactivate my icici fastag. But airtel not refunding my payment not dispatching the fastag. As icici has option to transfer fastag amount. I sent 4-5 mails to airtel also to nodal officer but still not replying my mails.

                                As airtel is new in this segment and has pathetic service. There is no option where you can track your fastag.
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                                  ARShinde07
                                  Jan 8, 2020
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                                  I have ordered fastag from airtel payments bank last week. It's been more than 1 week the order status shows still validating.
                                  There's no proper complaint number is given nor any customer support
                                  The charges they charged are 450
                                  What will happen now. Why doesn't government open a separate website for this. What will happen after 15th if it doesn't get delivered
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                                    Aps_1
                                    Jan 7, 2020
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                                    Address: Punawale, Pune, Maharashtra, 411033

                                    Service roads are in very bad condition for highway passing through pune city. Service roads starting from wakad till punawale are all in bad condition. Lots of big pathhopes are seen all where. Very difficult to commute everyday.
                                    People are getting frustrated by commute on such roads everyday. Driving on such bad roads is really life threatening. Please take immediate action to repair the service roads.
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                                      Prateek2
                                      Jan 7, 2020
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                                      Address: Ghaziabad, Uttar Pradesh, 201010

                                      Dear NAHI,

                                      I have been facing wrong deductions of my registered Fastag for my vehicle.
                                      Even though my vehicle is hundreds of KM away.

                                      I have already escalated to registered ICICI Fastag by providing email of these wrong deductions also called so may times on customer care number but did not get any answers for these wrong deductions.

                                      Still the wrong deduction is going on with my Fastag.

                                      I am filing this complaint after waiting for long time.

                                      Please support as this can also be a case of FASTAG fraud or duplicacy.

                                      Please let me know if any details required to enquire this case.

                                      Best regards,
                                      Prateek
                                      Jan 07, 2020
                                      Updated by Prateek2
                                      Sorry for the typo.
                                      Dear NHAI
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                                        rwr.sachinjain
                                        Jan 7, 2020
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                                        We have travelled from Rewari to Jaipur through NH71 highway on 29th Dec 2019 and at Manoharpur Toll plaza they charge 65 Rupees twice (total 130 rs) (up-down side) whereas for roundtrip within 24 hours it will be something around 80 rupees.

                                        Going time - 29/12/2019 12:36:33
                                        Coming time - 29/12/2019 17:59:13

                                        Please look into this and return my extra money.
                                        +1 photos
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