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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
Complaints 8467
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214
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 30

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I
Inderpal Singh Tomar
from Delhi, Delhi
Dec 12, 2022
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Address: Farah Mathura

Dear sir
Your employees card payment not taken and missbehave

HR 20 AR8865
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    S
    Shubham1302
    from Shirpur-Warwade, Maharashtra
    Dec 12, 2022
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    Address: 4XRG+PH2, Mumbai - Agra National Hwy, Maharashtra 422209

    1. Many Path holes on road Roads.
    2. No white lines property.
    3. No boards on any signs likes turn left or right rumble stripe
    4 The Rumble strips are not proper say or no white lines on their rumble strips
    5 Only agenda is toll collection
    6 Not service provided by toll authority or nhai.
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      S
      Shubham1302
      from Shirpur-Warwade, Maharashtra
      Dec 12, 2022
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      Address: 8V9Q+VPJ, Mumbai - Agra National Hwy, Adhe, Maharashtra 425405

      On national highway numbers 3 Many path holes on roads or path holes filled by red colour pavour blocks
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        A
        Amit Upmanyu
        Dec 11, 2022
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        Address: Dagrai NHAI toll plaza, Datia

        Today at 11/12/2022 I crossed through Dagrai NHAI toll plaza on my trip from Gwalior to jhansi and for the single go through I was charged 135 rs twice from my Fastag. I am attaching the pictures of both the messages I recieved.
        +2 photos
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          J
          Jyotk
          from Pune, Maharashtra
          Dec 10, 2022
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          Address: MCDONALD'S WARJE

          There are too many potholes in warje service road near McDonald's, Meghvarsh society .
          I had talk with NHAI engineer (warje highway) in October 2022.
          Still this problem is not solved.he told me had issues with contractor.
          Not sure when he is going to repair this road .
          Why we citizens should suffer if way pay tax, tolls.
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            H
            HimSara
            from Khurja, Uttar Pradesh
            Dec 10, 2022
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            FastTag Linked Vehicle Number: UP13BS2301

            This is to bring to your notice that I have entered Eastern Peripheral Expressway from Sikandrabad Toll Plaza on 09/12/2022 at around 07:20 PM and took exit at Duhai Toll Plaza at 07:45:00.

            Toll Charges at this stretch is Rs.35 only while deduction has been done for Rs.160 from my FastTag account, excess amount of Rs.125

            Please investigate, reconcile and refund the excess toll charged at Duhai.

            Regards,
            HIMANSHU
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              P
              Pankaj Gondhi
              Dec 8, 2022
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              Address: KARASAN ambala haryana

              Road light are not working with time period of one year
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                S
                sriramakrishnaagencies.vzm
                Dec 7, 2022
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                I am a regular traveler from vizianagaram to visakhapatnam
                while crossing tagarapuvalasa we are facing a very big problem as people are crossing the highway we are unable to see them becajuse of curvature and no visibility at night
                we are unable to see people crossing road at night because the please is dark no lights at that point
                i request to take necessary action to avoid accident and save people
                kindly act as emergency situation
                place tagarapuvalasa junction near police out post

                thanking you
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                  V
                  VipulMakvana
                  from Ahmedabad, Gujarat
                  Dec 7, 2022
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                  I am highly frustrated with Fastag service. I am regularly using NE1 (Ahmedabad-Vadodara expressway). Since, so many days I have noticed that I am not getting benefit of return journey fare. The return journey fare is being debited wrongly. I have raised so many complaint on ICICI Fastag however, the issue is not resolved. I have called on 1033 NHAI and the reply is "NHAI does not responsible for toll charges debits". I have called on ICICI fastag customer care also and the reply is "ICICI fastag is just service provider and the amount deduction is responsibility of NHAI". So, My issue is not being solved and I am losing my money.
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                    K
                    kundan Aumta
                    from Shimla, Himachal Pradesh
                    Dec 4, 2022
                    Jul 26, 2025
                    This thread was updated on Jul 26, 2025
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                    Encroachment and unauthorized construction on NH AT MALYANA SHIMLA-171006

                    Address: NHAI
                    Website: NHAI

                    Complaint regarding commercial activities growing unplanned / haphazard manner in malyana, shimla bye-pass nh-22 which is suburbs area of shimla city
                    Being a resident of this area, i feel this is the right time to check these unauthorised construction/ activities at this stage only as this is the only area left where land is available for future planning in the surrounding of shimla. The following few things which require immediate...
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                    R
                    Raj Kumar Sahoo
                    Dec 4, 2022
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                    Dear Sir,

                    This complaint is regarding long queue of vehicles at Pipili Toll Plaza today Dt- 4th December, 2022 Time- 7:30 pm. We were traveling from Puri to BBSR and we faced a long wait time at Pipili Toll Plaza. Not only Me many were suffering from the same issue.
                    As per the Rules and Regulations If the waiting time is more and the queue is long the service and charged would be free. Kindly please look onto the matter.

                    Thanks and Regards
                    Citizen of India.
                    +1 photos
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                      P
                      Paresh Vekariya
                      from Surat, Gujarat
                      Dec 4, 2022
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                      This complaint is written in context to throw some light on the issue of worn out highway road form Navsari to Bharuch.
                      The public vehicles are suffering damage due to this issue. People in tertiary sector of service like transport are facing huge losses due to it. Also, there are cases frequent accidents on the road as the vehicles get uncontrolled because o[censored]ncertainties in the road.
                      So, it is kindly requested that please pay an emergent attention to this issue and provide us with mended roads for the betterment of all.
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                        B
                        [email protected]
                        Dec 3, 2022
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                        Address: Bikramjit Shergill Jalandhar

                        Sir
                        I crossed behram both in punjab on 2/12/22at 5:19:47pm on my vehicle no
                        PB08EX 0015 FOR WHICH toll of rs 100 was deducted.
                        Today 03/12/22 At11:14:16 am again toll of rs 100 was deducted from my wallet although I never travelled on that road.
                        Pls refund the said amount.
                        Have heard of such problems with many commuters at this both.
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                          H
                          Hiteshhd
                          Dec 3, 2022
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                          Resolved

                          Address: Husnapur toll plaza , near deoli , yeotmal

                          Need toll refund, as per NHAI rule, any toll plaza taking more than min from custmor, its eligible for refund
                          Dec 3, 2022
                          Complaint marked as Resolved 
                          They haven’t resolved my complaints
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                            Z
                            Zeelan59
                            Dec 3, 2022
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                            Address: Transport Bhavan Delhi

                            Sir,
                            what is the latest PCU/day as on date at each toll Plaza.?

                            How much was the capital investment done for NH44 road expansion between Hyderabad to Bangalore?

                            How much money in Cr’s has been collected from public/private transport vehicles so far over last 9-10 Yrs?

                            When cab be some of these the toll plazas will be removed as the distance between them is less than 85 Kms.

                            Every year toll fee is increased by 15 Rs for Car/Jeep, it means the return on investment should have be achieved and recovery must have been done faster every year compared to previous year.

                            Compared to previous year no.of new vehicles purchased by commuters across PAN India could be increased by 15%-20% (pls check the data with RTO)

                            Registration & Road Taxes are already paid for each and every vehicle purchased by us then why should we be still paying toll plaza every where for how many years?
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                              Z
                              Zeelan59
                              Dec 3, 2022
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                              Address: Transport Bhavan Delhi

                              Sir,
                              what is the latest PCU/day as on date at each toll Plaza.?

                              How much was the capital investment done for NH44 road expansion between Hyderabad to Bangalore?

                              How many money in Cr’s has been collected from public/private transport vehicles so far over last 9-10 Yrs?

                              When cab be some of these the toll plazas will be removed as the distance between the then is less than 85 Kms.

                              Every year toll fee is increased by 15 Rs for Car/Jeep, it means the return on investment should have be achieved and recovery must have been done faster every year.

                              Compared to previous year no.of new vehicles purchased by commuters across PAN India could be increased by 15%-20% (pls check the data with RTO)
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                                T
                                Tomarashish0
                                Dec 2, 2022
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                                I had travelled from Delhi to ambala on 1st Dec 2022 and back to Delhi on 2nd Dec 2022. At Bhagan toll plaza i was charged the toll amount without scanning the fastag, on both the occasions. I had my valid defence ID with me, which I showed to the person at the plaza. He then allowed me to pass through the toll gate(the screen in front showed fare:0). Even the fastag was not there in the card. This is a malpractice undertaken by Bhagan toll plaza in which they are charging the amount without scanning the fastag.
                                Hoping for a early response and strict action.
                                +2 photos
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                                  S
                                  samay sehrawat
                                  Dec 2, 2022
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                                  Dear Sir

                                  With due respect that i have local pass upto 03.12.22 and also today I recharged my pass for the month e.g 04.12.22 to 03.01.23 but today while I was crossed in morning and evening from Ghamroj Toll Plaza, my fastag had deducted amount 115 and 60 respectively.

                                  My vehicle number is HR51BR0478.

                                  Please look into it.

                                  Samay Kumar
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                                    K
                                    Kulbir1302
                                    from Noida, Uttar Pradesh
                                    Dec 1, 2022
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                                    Address: Manesar toll Plaza

                                    Hi,

                                    I am travel regularly to gurgaon and on 1 dec 22 while cross toll gate my fastag showing blacklisted even I recharged with monthly pass from 30th nov to 29 th dec and also have balance in fastag but while asking reason for blacklisted toll staff fighting with me as said that "nikal yaha se nhi to marenge ".
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                                      V
                                      [email protected]
                                      from New Delhi, Delhi
                                      Dec 1, 2022
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                                      Address: Kuchaman city rajasthan

                                      There too much over size speed breakers on the manglana to kuchaman road nagour please remove the breakers
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