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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 30

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M
mohanraj10
from Delhi, Delhi
Dec 15, 2022
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Address: NANTHOOR, MANGALORE

Its very fortunate that Mangalore is going to be a smart city. The roads are most neglected by the local authorities inside township.
We expected a lot as BJP in power, it will improve. Its NH 17 at nanthoor junction we citizens are facing absolute stand still at office and school timings. The busiest cross over happens here and the pain police takes to clear the road mishaps and accidents we have to appreciate.
In this age where flyovers are built in remotest areas where hardly any vehicular movements are there, the authorities are yet to analyse traffic congestion based flyover construction by scientific way of need based sanction. That is missing in Sri Gadkariji's administration whom we regard as the greatest philanthropist, industrialist and economist. The fuel waste happens at certain junctions need a re look to save the PMO 's ambitious trillion economy agenda.
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    D
    Dijen@123
    from Guwahati, Assam
    Dec 13, 2022
    Resolved
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    Resolved

    Respected Sir
    I am Dwijendra Nath Sarma. My vehicle registration No AS01FE0131 is being charged Rs 295 Four times ( Rs 295×4= Rs 1180) on 13/12/2022 & 10/11/2022 by Madanpur toll plaza, Kamrup, Assam and the same were deducted from my IDFC Fast tag account . So kindly verify the matter and take necessary steps.
    With regards.
    Dwijendra Nath Sarma.
    Dec 13, 2022
    Complaint marked as Resolved 
    Madanpur toll plaza, Baihata Chariali, Kamrup, Assam has deducted Rs 295 Four times ie Total Rs 295×4= Rs 1180 on 13/12/2022 & 10/11/2022 from my IDFC Fast tag account linked with my vehicle registration No AS01FE0131 unauthorizely. Kindly verify the matter and take necessary steps. Dwijendra Nath Sarma. Guwahati
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      P
      PragyaArya12345
      Dec 12, 2022
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      Dear NHAI, yesterday we crossed Gadpuri toll plaza which is situated in palwal.
      We crossed it around 10pm first time and Rs 110 were deducted that was fine.
      Now when returning back the money from Paytm deducted twice I.e. Rs 55 and then Rs 45 respectively. Barricades were not opened at the first then second time when money was deducted again then barricades got open. This is what they’re doing with every vehicle owner. They’re using different means to charge more even from truck owners they’re charging extra and don’t open barricades until they won’t pay extra. Everyone is suffering. We want nhai to take required action
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        T
        Tanmoy Batabyal
        Dec 12, 2022
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        I was literally Harassed by the Palsit Toll Plaza staff as they did not debit the toll amount by reading the Car No. The Fastag was not readable and hence without understanding the issue, they took double the toll amount as I paid it in cash. Really unable to understand why my car no. was not used for Fastag toll deduction.
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          I
          Inderpal Singh Tomar
          from Delhi, Delhi
          Dec 12, 2022
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          Address: Farah Mathura

          Dear sir
          Your employees card payment not taken and missbehave

          HR 20 AR8865
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            S
            Shubham1302
            from Shirpur-Warwade, Maharashtra
            Dec 12, 2022
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            Address: 4XRG+PH2, Mumbai - Agra National Hwy, Maharashtra 422209

            1. Many Path holes on road Roads.
            2. No white lines property.
            3. No boards on any signs likes turn left or right rumble stripe
            4 The Rumble strips are not proper say or no white lines on their rumble strips
            5 Only agenda is toll collection
            6 Not service provided by toll authority or nhai.
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              S
              Shubham1302
              from Shirpur-Warwade, Maharashtra
              Dec 12, 2022
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              Address: 8V9Q+VPJ, Mumbai - Agra National Hwy, Adhe, Maharashtra 425405

              On national highway numbers 3 Many path holes on roads or path holes filled by red colour pavour blocks
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                A
                Amit Upmanyu
                Dec 11, 2022
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                Address: Dagrai NHAI toll plaza, Datia

                Today at 11/12/2022 I crossed through Dagrai NHAI toll plaza on my trip from Gwalior to jhansi and for the single go through I was charged 135 rs twice from my Fastag. I am attaching the pictures of both the messages I recieved.
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                  J
                  Jyotk
                  from Pune, Maharashtra
                  Dec 10, 2022
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                  Address: MCDONALD'S WARJE

                  There are too many potholes in warje service road near McDonald's, Meghvarsh society .
                  I had talk with NHAI engineer (warje highway) in October 2022.
                  Still this problem is not solved.he told me had issues with contractor.
                  Not sure when he is going to repair this road .
                  Why we citizens should suffer if way pay tax, tolls.
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                    H
                    HimSara
                    from Khurja, Uttar Pradesh
                    Dec 10, 2022
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                    FastTag Linked Vehicle Number: UP13BS2301

                    This is to bring to your notice that I have entered Eastern Peripheral Expressway from Sikandrabad Toll Plaza on 09/12/2022 at around 07:20 PM and took exit at Duhai Toll Plaza at 07:45:00.

                    Toll Charges at this stretch is Rs.35 only while deduction has been done for Rs.160 from my FastTag account, excess amount of Rs.125

                    Please investigate, reconcile and refund the excess toll charged at Duhai.

                    Regards,
                    HIMANSHU
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                      P
                      Pankaj Gondhi
                      Dec 8, 2022
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                      Address: KARASAN ambala haryana

                      Road light are not working with time period of one year
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                        S
                        sriramakrishnaagencies.vzm
                        Dec 7, 2022
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                        I am a regular traveler from vizianagaram to visakhapatnam
                        while crossing tagarapuvalasa we are facing a very big problem as people are crossing the highway we are unable to see them becajuse of curvature and no visibility at night
                        we are unable to see people crossing road at night because the please is dark no lights at that point
                        i request to take necessary action to avoid accident and save people
                        kindly act as emergency situation
                        place tagarapuvalasa junction near police out post

                        thanking you
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                          VipulMakvana
                          from Ahmedabad, Gujarat
                          Dec 7, 2022
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                          I am highly frustrated with Fastag service. I am regularly using NE1 (Ahmedabad-Vadodara expressway). Since, so many days I have noticed that I am not getting benefit of return journey fare. The return journey fare is being debited wrongly. I have raised so many complaint on ICICI Fastag however, the issue is not resolved. I have called on 1033 NHAI and the reply is "NHAI does not responsible for toll charges debits". I have called on ICICI fastag customer care also and the reply is "ICICI fastag is just service provider and the amount deduction is responsibility of NHAI". So, My issue is not being solved and I am losing my money.
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                            K
                            kundan Aumta
                            from Shimla, Himachal Pradesh
                            Dec 4, 2022
                            Jul 26, 2025
                            This thread was updated on Jul 26, 2025
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                            Encroachment and unauthorized construction on NH AT MALYANA SHIMLA-171006

                            Address: NHAI
                            Website: NHAI

                            Complaint regarding commercial activities growing unplanned / haphazard manner in malyana, shimla bye-pass nh-22 which is suburbs area of shimla city
                            Being a resident of this area, i feel this is the right time to check these unauthorised construction/ activities at this stage only as this is the only area left where land is available for future planning in the surrounding of shimla. The following few things which require immediate...
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                            R
                            Raj Kumar Sahoo
                            Dec 4, 2022
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                            Dear Sir,

                            This complaint is regarding long queue of vehicles at Pipili Toll Plaza today Dt- 4th December, 2022 Time- 7:30 pm. We were traveling from Puri to BBSR and we faced a long wait time at Pipili Toll Plaza. Not only Me many were suffering from the same issue.
                            As per the Rules and Regulations If the waiting time is more and the queue is long the service and charged would be free. Kindly please look onto the matter.

                            Thanks and Regards
                            Citizen of India.
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                              P
                              Paresh Vekariya
                              from Surat, Gujarat
                              Dec 4, 2022
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                              This complaint is written in context to throw some light on the issue of worn out highway road form Navsari to Bharuch.
                              The public vehicles are suffering damage due to this issue. People in tertiary sector of service like transport are facing huge losses due to it. Also, there are cases frequent accidents on the road as the vehicles get uncontrolled because o[censored]ncertainties in the road.
                              So, it is kindly requested that please pay an emergent attention to this issue and provide us with mended roads for the betterment of all.
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                                B
                                [email protected]
                                Dec 3, 2022
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                                Address: Bikramjit Shergill Jalandhar

                                Sir
                                I crossed behram both in punjab on 2/12/22at 5:19:47pm on my vehicle no
                                PB08EX 0015 FOR WHICH toll of rs 100 was deducted.
                                Today 03/12/22 At11:14:16 am again toll of rs 100 was deducted from my wallet although I never travelled on that road.
                                Pls refund the said amount.
                                Have heard of such problems with many commuters at this both.
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                                  H
                                  Hiteshhd
                                  Dec 3, 2022
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                                  Resolved

                                  Address: Husnapur toll plaza , near deoli , yeotmal

                                  Need toll refund, as per NHAI rule, any toll plaza taking more than min from custmor, its eligible for refund
                                  Dec 3, 2022
                                  Complaint marked as Resolved 
                                  They haven’t resolved my complaints
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                                    Z
                                    Zeelan59
                                    Dec 3, 2022
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                                    Address: Transport Bhavan Delhi

                                    Sir,
                                    what is the latest PCU/day as on date at each toll Plaza.?

                                    How much was the capital investment done for NH44 road expansion between Hyderabad to Bangalore?

                                    How much money in Cr’s has been collected from public/private transport vehicles so far over last 9-10 Yrs?

                                    When cab be some of these the toll plazas will be removed as the distance between them is less than 85 Kms.

                                    Every year toll fee is increased by 15 Rs for Car/Jeep, it means the return on investment should have be achieved and recovery must have been done faster every year compared to previous year.

                                    Compared to previous year no.of new vehicles purchased by commuters across PAN India could be increased by 15%-20% (pls check the data with RTO)

                                    Registration & Road Taxes are already paid for each and every vehicle purchased by us then why should we be still paying toll plaza every where for how many years?
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                                      Z
                                      Zeelan59
                                      Dec 3, 2022
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                                      Address: Transport Bhavan Delhi

                                      Sir,
                                      what is the latest PCU/day as on date at each toll Plaza.?

                                      How much was the capital investment done for NH44 road expansion between Hyderabad to Bangalore?

                                      How many money in Cr’s has been collected from public/private transport vehicles so far over last 9-10 Yrs?

                                      When cab be some of these the toll plazas will be removed as the distance between the then is less than 85 Kms.

                                      Every year toll fee is increased by 15 Rs for Car/Jeep, it means the return on investment should have be achieved and recovery must have been done faster every year.

                                      Compared to previous year no.of new vehicles purchased by commuters across PAN India could be increased by 15%-20% (pls check the data with RTO)
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