National Highways Authority of India [NHAI] Customer Care

Wanted to bring the regular issue faced in the highway number 75, Toll plaza of Shantigrama Near Hassan. 8 out 10 times when I pass through this toll plaza I have observed vehicles lined up at least in 1 or 2 lanes due to technical issue and also responsiveness of the staff around here.

Staff just block the lane and ask all the vehicles to back up and move into another lane, which really takes a lot of time of the commuters even after having installed the fastags.

Other 3 toll plazas in this highway towards Bangalore are managed generally well.

I have an issue with one of your toll plaza that, I am appointed at one bank which branch is around 45kmr from my residance and I have to pass this toll. Toll distance from my office is around 18kms. My vehicle registration is another district. Since this toll launched I had daily pass of rs.265 and now the present manager not allow me for daily pass as saying it can't be issue, while many people running daily as working in bank or other department and I discussed with all as everyone is interconnected.

Now, I bring this in your notice that please provide resolution as if a person got transferred one location to another location than is there no any toll pass for tham. While I am giving office letter also and manager talks very immenner way i am looking for solution but he is creating problem instead of way out.

Please... I hope this would be resolve.
Toll details-
Abrahimpur, Dist Sambhal, UP.
Manager-Lalit chouhan.

Regards

Amit
[protected]

Debit card से transection करने का मना बोलरे है,
ओर आधे घण्टे से मुझे यहा रोक कर रखा है।।।

I am a ex army service person and we and our family members are exempted from paying toll fee acording to letter of nhai letter no Nh12037/278/2003/PBNHI/DATED/NO.2003
BUT THE WORKERS OF NHAI TOLL PLAZAS ARE NOT SINCERE ABOUT THAT LETTER AND TAKING TOLL FEE FROM THE EX ARMY PERSONS
KINDLLY PROVIDE THE SOLUTION FOR THIS TYPE OF PROBLEMS
Note:- the employes of toll plaza are humiliating and mentally and physically too harassing the citizens.

Dear sir,

We had waste our valuable time due to heavy traffic jamm on NH48.There is small bridge buliding work in progress since more than one year near kosamba (Honest restaurant).
We observed heavy traffic jamm due to this reason and people waste their valuable time.

Please take a action immediately and make it eatlier either solved the traffic problem.

Last day there was 3 to 4 hours traffic jamm till now its not solve

Sir we are wasting lot of time in paying the toll plaza on the national highway between vizianagaram and vizag. Exact location of the place is matavalasa.
At this toll plaza, they jept only one cash counter and rest all fast tag. Here at this toll plaza o wasted more than 15mins and when we asked to waive off the toll fee, ticket counter person talked rudely.
My compliant is why only one cash counter provided. Please take the action on the the toll plaza and request to help people on future

I was traveling from Bangalore to Chitradurga on NH 4. Between 12 to 12:30PM I was Karajeevanahalli Toll. We waited for more than 20mins to cross the toll.

All the fast tag lanes were chocked. The traffic was too much and toll authority behavior was rude too.

When the rule says that beyond a certain distance if traffic is piled up why were we made to wait. And also new rule says that car need not wait for 3 mins in a toll. But where as all the tolls b/w Bangalore to Chitraduraga take more than 10mins. Please can you look into this.

My Vehicle number : KA05 MT1360
My Name Veerendra Gadigi
Ph- +91-[protected]

On 28.10.2020, while crossing Nazirakhat toll plaza at km179. 6 on NH 37, by my own vehicle, Ecosport, vide Regn no AS01EM8863, my first tag amount could not be availed, and informed me that it is blacklisted.
Though I had sufficient amount of money deposited in my a/c.
Requesting you to please look into the matter and do the needful at the earliest.
Date of journey 28.10.2020
Time 3.59.12 pm
Transaction ID[protected]
User code b001
Amount paid in cash Rs. 110.00

Yours truly,
S. M. HUSSAIN.

AT Nathavalasa/ Vizianagaram ( Public Funded ) they are collecting 60+30 as toll fee instead of 50 +25 as per NHAI website .

And even there is no information about change of rates on the Green boards displayed near the toll plaza

The road from hanuman junction to tadepalligudem of Andhra Pradesh is very bad and they are collecting toll taxes. Atleast the golden quadrilateral has to have good roads in india. If this also is not done then remove tolls