National Highways Authority of India [NHAI] Complaints & Reviews

I'm living near (8km) Vallam (NH38) Toll Plaza in Vellore District, Tamil Nadu. I went to register my car FasTag for local pass concession but the person who works in this toll plaza saying that your vehicle comes under other RDO circle rather than Vellore RDO. So You will not get concession and if you want, take monthly pass. Also said this toll plaza rule is different from other toll plazas.

Why should I take monthly pass for passing this toll maximum 3 or 4 times in a month?

FYI, this Toll exist in Vellore (south) border and within 1km, Tiruvannamalai District starts.

Here my question is,
1. Is that each toll plaza having different rules and conditions/guidelines?
2. As per central toll plaza guidelines, we can get concession if you are living within 20kms circle. Is that still applicable for all over the India or rather considering RDO registration?
3. What is guidelines for those who stays in border of two districts?

Please clarify.

Regards,
Nethaji
[protected]
[protected]@gmail.com

We have waited more than 30 min in toll gate. There is no proper structure at gutur toll gates . All the lorries are passing through all the tolls and the waiting period is almost 30 min as they have issues with lorries.kindly look into this issue immediately
As per rules no need to pay toll fee if we wait for much time..even though the toll people were harsh and the behavior was worst.kindly take action

Patches of NH 65 from Naldurg to Omerga is in very bad condition persisting for last so many years. No action taken shameless toll is collected for such bad road conditions. Several unfinished diversions works pending for want of money. No action plan for completing unfinished works. Need another 3 five year plans to complete a small portion of the important NH on from Pune to Hyderabad. I have been using thi sb road for the last 10 years. Please do something good.

The patches of highway from Naldurg to Omerga is in very bad condition. 10 inch deep patches without coverage several unfinished diversions for last 10 years. Shameless still for such road toll is collected. Particularly at Andur Jalkot villages public have erected unspecified number of speed breakers. Does NHAI have the will to complete these patches are keep them hanging for another 15 years. Do something fast and stop collecting toll.

ALEP MAIN TOLL PLAZA
1)first time 22/10/2022
ज्यादा टोल काट लिया मेरे एकाउंट से
Please refund
INR 915 toll debited from Tag 3XXX6900 for vehicle no. HR47D5222 AT ALEP Main Plaza 21 on 22/10/22 00:25. Avbl Bal INR323. IDFC FIRST Bank
2)secound time 05/11/2022
ज्यादा टोल काट लिया मेरे एकाउंट से
Please refund
INR 915 toll paid from IDFC FIRST Bank Tag 3XXX6900 for vehicle no. HR47D5222 at ALEP Main Plaza 21 on 05/11/22 01:33. Avbl. Bal.: INR186.#FirsTAGyourseatbelt

On 03 November, 2022 around 05:30 P.M I along with my family members went to Sonipat from Bahadurgarh through Western Peripheral Expressway (KMP) . When I entered to WPE through Bahadurgarh Toll Plaza some Kinners came to near my car and demanding some money when I refused them, they giving me bad wishes like " Tera accident ho jaaye, Tera naash ho and also spitting towards me " above all activities recorded in Toll Plaza CCTV Camera. After listening above words my wife got panic and I also. In panic condition driving was very crucial.
So it's my humble request to NHAI Authority plz take serious legal action against such type of kinners and removed them from toll Plaza for a peaceful journey.

Hi Palwal tool has created huge jam as their half booth are closed while going to Delhi. I called to helpdesk 30 minutes back shared location however no solution..i have my small kid and wife with me and it's not safe...if we pay till we should be not facing such problems

Dear Sir/madam,

As mentioned in subject, we are residence of Gangtoli mode nearby NH 707. Where subordinate company named rudnav infre pvt Ltd is working. Since last 6-8 months our water supply is totally disturbed and nothing has done from company so far to resume out water supply. We have approched everyone to get this done but no one has given resopnse.
So finally I am weighting this complain, kindly look into this if you can..

Thanks

Illegal recovery of Rs.1155/- is being done against the rules from overloaded vehicles at your Shrisrikalan toll plaza Toll Plaza C4MH+R7J, NH35, Rewai Sunecha, Uttar Pradesh 210424 Uttar Pradesh 210424

On 2nd Nov got mssg that toll deducted 650 for 29th Oct at 6.18pm.
Automatic deducted from my wallet.

Sir.
I am Dhananjay from Mandi distt.. My home is near to the NH (kiratpur to Nerchowk).
5months. A go our old route to our home was been terminated by the KMC working under NHAI .
And. They have comstructed a RCC breast wall infront of our home. Now we have no route to be left to Road

Plz help us ..

We have patient at home its being too difficult for my family to survive in such nature.

I request u to plz provide us road and terminate that RCC wall from infront of our house.

We were travelling from Nipani to Goa using NH48 and NH548H via amboli, the condition of the road is so pathetic that it take 4 hours to cover a distance of 150 kms which ideally should not take more than 2.5 hours. The road is full of potholes and considering GOa is a popular tourist destination, daily lot of vehicles are using it and with these roads the additional time is consumed and vehicle is also damaged. Please look into it

I was charged rs 335/- for Alto car HP563604 at toll plaza Jat Guwana Haryana on 28th October' 22. Please check and confirm. Screen shot attached for your reference.

As per the circular issued by NHAI in 26th May, 2021 if vehicle has to wait for more than 10 seconds or if queue exceeds 100M no payment of toll tax to be made for smoother functioning of fastag but still amount was deducted from my account on vadodara highway toll plaza while returning from Ahmedabad to Surat where i had to wait for 30 minutes in the queue. We tried to ask for the information from the officer but he misguided us and deny to listen to us. Hereby attached is the video of the same. So please investigate into the matter and Please refund my amount of ₹ 125 which was allegedly debited on account of fraud.

I have two light commercial vehicles registered in Chennai and it transports goods from Chennai to nellore and to Chennai all the five toll gates in between Chennai and nellore are charging additional amount without showing any valid reason as I produced all the documents while taking fastag, this is happening for longtime and I have need charged more than 10000 rs per month by toll gate people

Worker waha gali se baat karte hai . Hatnoor kannad toll plaza . Toll se pahile 100 ki jagah 60 rs 50 rs leke chod de rahe hai

I was charged Rs 385/- for Alto Car HP563604 at toll plaza Jat Guwana Haryana on 28th October 2022 01:23PM by Fasttag id 34161FA820328E400F5EC780. I think the fee of Rs 385/- for trucks. Kindly refund the excess amount charged from me to my fast Tag.

Dear Sir/Madam,
1. The vehicle enrolled under Wallet ID: [protected] had a Reg No. MH40KR6829 (Nagpur Rural RTO) is a Maruti Suzuki Wagon-R, Which is definitely a light Vehicle and not a Higher Vehicle Class.
2. At the time of registration with Axis Bank, the RC was provided to the bank and from inception no dispute was raised by any Toll Plaza Regarding Vehicle Class.
3. I crossed Patanswangi Toll Plaza (Nagpur-Bhopal Highway) on[protected] Time :- 06:23:21. For this Rs.95 was already being debited from my account.
4. Inspite of this Axis bank had been Debited for Rs.235 towards Adjustment on[protected].
5.regarding this i wrote to axis cutomer care and theu assured me through email that money will be refundedwitinn12 days, but till date no refund was initiated.
so i am kindly requesting you to solve this issue.

I travelled Nagpur to Amravati on 27 October 2022 . The toll operator said that my fasttag was blacklisted. After this the toll tax operator took Rs. 55 more saying that my tag was blacklisted . This payment was done via cash to the operator. Further even after insisting on cash paid receipt, he did not give proper receipt against the same. To our surprise, the money was deducted on subsequent toll plazas (Karanja and Nandgaon), which proves that our tag was not blacklisted.
So, I request you to refund my money and take strict action against the toll operator.

No road left to drive due to large potholes along mumbai kolhapur highway service rid near hinjewadi bridge on both sides. Please save lives or people will die by going inside this large holes. This holes are their from long time . But I see total negligence .