National Highways Authority of India [NHAI] Complaints & Reviews

Two wheelers are not supposed to be allowed on the flyover. However everyday, they travel on it, because a side opening is kept for them. If they are allowed to go, there should be toll tax for them also.
Moreover, serious accidents have taken place and are likely to take place if this continues.
Take care of the issue before it is taken to higher level against map company.

This is a feedback for western peripheral expy which starts from bahadurgarh to kundali. I have traveled twice on this highway and it is very risks as well as some improvements suggestions:

1. There was no fastag sensor on entry of the highway
2. Pathetic roads with lot of broken areas and unexpected gater joints which actually led the car to jump many times as there were no indications of such situations
3. No cleanliness on the side of the highway which spread due to accidents (E. G. Car bumpers pieces, plastics etc.)
4. Broken toll plazas

I am not sure how much value it will add to its improvement however i would love to travel to this highway freely like i travel on lucknow - agra and agra-greater noida highway which are like no tension on road conditions but yes on speed.

Shriman ji se anurodh hai ki prarthi ki jameen nhai dwara jameen adhigrahan ki gayi jismein kisan ko kafi ka muavja mila
Jiske khilaf prarthi ne dm court mein appeal ki aur vahan se jila adhikari raebareli dwara aadesh parit hua jismein ki rashi ko badhane ka aadesh hua use aadesh ka palan nhai nh i raebareli dwara nahin kiya ja raha hai kisan ko muvavje ke liye dar dar bhatak na pad raha hai kisan dwara paisa mangne per bataya jata...

I have discovered the following problem with concrete road work between hospet to bellary. The pavement quality is not up to mark as compare to other national highways within the state & contractor who is working in this site are not making the right things & creating lot of problems to the users as well as public.
• road contract was scheduled for two years of validity from dec-2017 to dec-2019 but now it seems it will take another year to complete this project – for this what is your action plan against delay in completion of project.
• at many locations road was not properly designed i. E. Service roads for villages/ factories parallel to highways
• from last 6 months there is no single activity carried by contractor.
• most of cases the joint between bridge & roads are kept very pathetic conditions & this is creating lot of dust & hazardous surface to drive at evening & late nights.
• no proper display boards or caution boards for road diversions (It may lead to serious accidents)
• bypass roads are kept incomplete & contractor are not doing any single activity on bypass roads.
• existing service road is damaged at several location & very unsafe to drive for users – (At least maintain the existing service road in good condition till the project completion)

Dear NHAI
At negadiya toll plaza Udaipur which cost 125 RS per side charged me twice in 6 minutes due to their system error in FAST TAG.
I am attaching screen shot for reference
There is no number of roll plaza to contact to take my 125 RS . Kindly help they said first time it is not working your amount is not deducted but lately I received two message of deduction from FASTTAG

Sir i was traveling from hyderabad to sircilla by my car ap 09 cd 5925 for pooja of my late father first year death anniversary in vimbalwada in sircilla dist while returning from sircilla to hyderabad @ between 8 to 8, 15 am on 28 september 2019 i reached siddipet toll tax booth of h k r roadways limited siddipet telangana state, i want to inform you that the duty officer along with 15 other pepole came and started abusue me and hit my car with iron rods and they wear drunken and they hit me with legs and hands, when i asked them why are you hitting me they only abused and hitting me, i dailed 100 to call police three times but police came after half hrs, when police man came they again started abussing i front of one police man, after some time latter i parked my car near the booth and catched a bus and went to kukunoor police station and i have complained, in the mean time two duty officer of h k r roadways along with three more pepole came to police station, there also in front of sub inspector mr, parmeshwar rao again they started abussing me in police station, i requet you to pls look in this matter and pls see viedo recording,

Kind attention - mr chairman nhai, hq dwarka.

While traveling from cochin to agra by car, i was travelling through nagpur bypass on 29/09/2019, i had taken toll of rs 125/-at borkhedi at km 35+600 on nh 44 having ticket no 01954 at 09:59 am on 29/09/2019 before start of bypass on existing road. Immediately after entering to nagpur bypass they have charged another toll at nbp at km 745+070 on nagpur bypass having ticket no 01304 dated 29/09/2019 at 10:19 am. When it was objected at nbp that it is being objected by booth operator saying that, borkhedi toll slip is for that toll plaza this is for nagpur bypass you have no choice you have to buy it. He told that you check the toll slip no where it is written that this is also applicable for nbp toll plaza that's why you have to pay to travel on nagpur bypass. Even after telling him that it is of same company, he told that it is being instructed by company only that's why we have to charge.
After traveling few km on nagpur bypass kkbp toll plaza at km 707+450 they charged rs 130/- when it was objected by us that we had already paid 250/- rs for nagpur bypass how much you will charge for this. Toll booth operator told that we will not consider any previous ticket you have to pay rs 130 more for nagpur bypass. We objected and asked him to call toll plaza supervisor. He told we are following instructions from our office. You have to pay rs 130 for this toll plaza. Whatever you have paid it was for those toll plaza locations. I had told him that we had already paid rs 250/- for nagpur toll plaza how much we have to pay and what is the length for the nagpur bypass constructed by oriental nagpur bypass construction pvt ltd he told the he is not having details for this but as per company information we have to charge rs 130 this is only we know. We had paid rs 130/- and got the toll collection slip that means we had paid total toll of inr 380 for car for nagpur bypass.. The one more surprises was waiting for us that this toll collection slip was not having any information about the details and length for the toll collected. It seems that this ticket is fake generated on the kkbp plaza and is not the same as the other two toll plaza issued the tickets by the same company.

It is the request to nhai hq, dwarka to take this matter very seriously as the road travelers are being cheated by oriental nagpur bypass construction pvt ltd for nagpur bypass length.

It seems that this matter may be in knowledge of nhai piu, nagpur also if not it will be very surprising fact.

This is with the facts and details with me. I am requesting you to look in to the matter and do the justice in this regards.

Suggestion - every toll plaza should be assigned the specified length of toll amount with the length of section.

In case of multiple toll plazas for one section of project length - they should not charge toll for total section length at one toll plaza. Every toll plaza should be specified a length and amount so that no concessionaire will take due advantage of the situation and also they will not be able to cheat the public by repetitive collection.

Please treat this matter very very serious and punish the concerns involved in this matter from concessionaire / authority/ authority engineering company or any one in person.

With hope that mr chairman will take appropriate decision in this regard and take serious actions against culprits

Thanks and regards

(Krishna kumar dixit)
Mob - [protected]
Flat no m-002, utkarasht lotus greens apartment
Mendu road, mendu hathras 204101

Hi all,
I live in pandav nagar nearby delhi-meerut expressway. Everyday, numbers of heavy vehicles passes through this highway at night with such a loud music which causes immense disturbance to whole community.
I request the nhai department to please help us in stopping this noise pollution so that we can sleep properly.
Thank you for positive consideration.

Hello team, i live near the samaspur village which is right opposite to pandav nagar and we have delhi-meerut expressway here. Everyday, we see many trucks or tempo passing through this highway at night with such a loud music which causes immense disturbance to us and we find difficulties while sleeping. I request the nhai department to please help us in stopping this noise pollution so that we can sleep properly. Thank you.

A dedicated etc lane was provided in the kumbalam toll plaza in ernakulam, kerala recently. But, the people manning the toll plaza, allow non-etc vehicles to pass through this lane without any restriction. It's needless to say that this defeats the very purpose of a dedicated lane and discourages anyone wanting a fastag for their vehicles. When asked about this, the response of the staff is unapologetically unprofessional, and the whole thing reflects poorly on the nhai.

Hi sir,

We paid for fasttag and we have sticked the fasttag in vehicle front glass. Unlike other toll plaza, i have seen trissur, paliyekkara toll plaza is always blocking their fasttag line with a barrel and allowing vehicle to pass only one at a time. Until the other vehicle passed the toll completely, all other have to stop before the fasttag line. Due to this there will be always a huge queue in fasttag line alone. If their scaning machine is having issie they have to fix it or else a manual handy scanner can be made available at the plazza, rather than troubling the public with this kind of foolish process... Please get this resolved at the early as always it create issue with the punlic and toll. Plazza management fight with public to hide their issue...

Nh authority has to instruct all the toll plaza management in written to avoid this type of process with immediate effect..

Thank you,
Regards
San

This incident happens[protected] when I'm going to sirsa i reach Ramayana toll plaza and toll charge automatically deducte from fastag at 10:36 but they deny that due to some reason toll charges are not deduct from fastag so you have to pay cash so i pay 110rs to that boy for double slip and slip timing is 10:38. But later i received a message of money deducted at toll plaza. While I'm arriving back from sirsa i told them that at morning while I'm crossing this toll you charge me charge me double and tell them all matter about fastag and toll slip. They told me go to the our office and talk to them regarding your matter. When i go inside their office and discuss about the matter to a boy that is working their i also told them that i wanna talk with your manager but after some conversation he deny to refund my amount and their whole staff behaves very rudely with me and throw me out from their office and didn't give me any refund and my clothes are also tier while they are throwing me out form their office so i want that you should take action against their staff behaviour and this fraud

Sir
At about 14:30hrs on 26/09/19 i reached tatiyawas toll naka on nh52 (Jaipur to sikar road) from discharging my duty. I am serving in cisf (Capf) at jaipur i show my i card to toll naka no 1 staff they can't accept and told me now you are not in uniform then i conversation to shift in chage they also told me you are not in duty and not wearing uniform so you paid toll charge already i show latter issued by nhai and also my duty chart with my name but he can't accept and he told me that is my toll naka we make a rule and he gave me reply very crudely and doing misbehave
So i request you to please sent guidelines to tatiyawas toll plaza give behavior training also and take necessary action please
Thanks sir
From shiv sharma.


Cisf (Capf) jaipur

On 21.09.2019, truck rj 14gd 9449, passed mathura delhi toll plaza and was charged rs 1500. It was carrying my house hold goods and charged me for the same. However on asking for receipt the plaza personnel informed since fasttag was installed and the amount had been deducted from the account itself hence no receipt was generated. However, this is inconvenience on my part. Please look into the matter that even fasttag gets receipt.. As the amount is deducted from the truck owners account while we are just users who are moving their goods in the truck and we are left with no proof that the toll was paid

Already we are facing heavy traffic near pottu toll plaza..in addition to that heavy lorries and trucks parked before toll plaza creating 3 lanes road to 2 lanes and creating headache. Kindly inform patrol to take strict actions & ensure no lorries parked around toll area.. Puzhal toll plaza even worst more containers parked who have given permission for those vehicles to park. Pls take strict actions

Dear sir/madam

Please let me know, why rohtak ‐panipat toll tax pvt ltd. Taking too much toll tax. Exit of rohtak in rohtak panipat road they charge excess charges as per km why?
For car single entry 130rs and double entry in 190rs.
Rohtak to gohana distance 30km and rohtak to panipat 70km. How they charge more than km. Its fraud. Please look this matter urgently

It is to complaint that the buses are crossing in vip lane of badbar tool plaza, barnala punjab. Im gazetted-1 office posted at sangrur district, punjab. Im going everyday to my office. But there is one handicapped employee behaved very rude at tool plaza. He permits buses and police to cross in vip lane. Are buses and police vip? So how can that handicapped employee allows buses n police to cross in vip lane...
Kindly see the issue and resolve it at earliest as possible...
Thanks

Sir,
I am living in VPO Kohand near toll plaza and are exempted for paying toll at gharaunda toll plaza by presenting my vehicle RC as per policy of toll plaza. Today Rs 125 was deducted from my fast tag account registered with my Mob no [protected] vehicle no HR05BA9549. I have shown my RC at toll booth to concerning operater during my journey up & down, nothing information was given to me by operator about deducting toll charges from my fast tag account
You are hereby kindly requested to please refund my money to my fast tag account
Thanking you
Anup-Singh Verma
VPO Kohand karnal

Dear sir/madam,

It is brought to your kind notice that national highway authority of india has spent crores and crores rupees on construction of road and roadside drainage system. But the poor construction works elaborates the pathetic conditions of our national highways. Kindly refer enclosed photographs which are self-explanatory.

I am drawing your kind attention at hodal city (Between hasanpur chowk and dabchik tourist complex), district palwal, haryana where nh-19 roadside poor drainage system made hellish life of common man. There is no responsible person who looks after its serviceability. The entire rain water deposited on service road as the nh-19 drainage system does not work properly. The stagnation of water at the roadside (Nh-19) at this locality can be seen during all twelve months.

The common man of this colony compelled to live in the existing pathetic conditions. The school children are afraid of this water level. One can use this road if only having his own conveyance otherwise impossible to the pedestrians.

This is very tuff job for the local residents to eradicate the nuisance. It cannot be resolved without involvement of government agencies. Actually, it requires complete set of machinery and technical expertise who can resolve it permanently.

In view of foregoing, you are requested to depute a team of technical experts and resolve the problem permanetly. I shall be highly obliged to you.

Thanking you.

Yours faithfully

25 sep 2019 (Rajender prasad saini)

Hello team,
There are a lot of potholes on the service road in wakad. We have already complained to pcmc however they have replied that since the road belongs to nhai we need to raise this issue to you.
Every year it rains the service roads in wakad (Between bhumkar chowk and hinjewadi bridge) on both sides of the highway develop large potholes. This year its dangerously bigger and deeper, which has covered the entire road.
All vehicles are getting stuck in the road creating a life threatening issue for daily commuters. Since there are a lot of hotels, residential societies and hospitals on the service road citizens have to deal with life threatening issues.
There are no footpath for citizens on foot to commute.
Every year it rains the water flows from the road and creates the potholes. If we had storm water drains on the roads the roads will not be flooded with rain water and regular potholes would not be formed.
Some builders and service station also dump water on this road.