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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 329

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L
Latikamahajan
from Aurangabad, Maharashtra
Aug 10, 2019
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Address: nagpur -hydrabad highway, Nagpur, Maharashtra, 441106

Hello
I paid tax for road good service when we see the condition of road its very very poor no. Of holes increase day by day and gov increase toll tax day by day if i pay more money for good service then why i take risk for life. Its very bad thing happened in day to day. Its life less than holes of road. Improve our service of road if not then refund my tax. (Car rs.195 and transport car rs.300)
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    P
    Pbhujjwal
    from Mumbai, Maharashtra
    Aug 9, 2019
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    Address: 8/200, B D Tiwari apartment near sbi arya nagar, Kanpur, Uttar Pradesh, 208002

    Today i was coming from orai to kanpur where operator detained my vehicle up 72 s 1000 he told me that fast tag is not working and told that you have pay cash and for this he detained my vehicle for 20 minutes and misbehaved with

    Operator deducted money from fasttag and also taken cash

    I am attatching cash receipt and fasttag receipt also for same vehicle at same time

    I want action against such vendor as well as operator

    I may log defame case agaist them if action not taken

    Regards
    Sharda pd mishra
    [protected]
    +6 photos
    +1 videos
    Aug 09, 2019
    Updated by Pbhujjwal
    .
    Mahrastra Border se bhandara tak ki road kafi kharab hai khas ka dongargaon..3 truck gadha bachane ke chakkar ma road ki niche palti hui mili hai...or is toll ma jo staff se bola humne ki toll nahi denga kyu ki hum toll road ke liya de reha hai na ki gadha ki liya or meri car ka tyre ma air bhi agai hai...par wo golmol jawab de reha tha ...

    misconduct by toll booth operator at ushaka km 229.213 nh.27 - Comment #3508950 - Image #0
    misconduct by toll booth operator at ushaka km 229.213 nh.27 - Comment #3508950 - Image #1
    misconduct by toll booth operator at ushaka km 229.213 nh.27 - Comment #3508950 - Image #2
    This is regarding Huge speed breakers made on newly constructed NH 50 Vijayapura to Kalaburagi in Karnataka
    Noticed speed breakers on 1/08/19 in jewargi taluk in jeratagi, mandewal, hiparagee cross, such huge speed breakers contructed that my car got stuck on speed breakers, please resolve the issue or i ll go consumer court
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      R
      Rubibhatt09
      from Mumbai, Maharashtra
      Aug 9, 2019
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      Address: Godrej frontier sector 80 VI, Gurgaon, Haryana

      I was waiting in the que for more than 15mins. After asking the reason for delay the staff was misbehaved with me and said that waitng time is more than 2hrs according to the rule. It was kedki daula toll gurugram. It is not for the first time that i have to wait, but this time the staff was really slow and insulting me when i askd about the rules and regulations. You very well know the law. This is completely unacceptable. Everytime this is causing delays unnecessarily. I also want you to take action against the staff who have no sense how to talk.
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        V
        Vinayta
        from Noida, Uttar Pradesh
        Aug 8, 2019
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        nh4 or nh48 - no information about highway closed for transport post rain water logging

        Address: Pune, Maharashtra, 411015

        Hi,

        Highway NH4 / NH48 closed for transport post rain water logging & flood situation near Kolhapur & Belgum since two days, however I'm not able to get status as of now as there is no notification done by NHAI in their website about status of NH open or closed and to add to trouble help line number1033 also not getting connected.

        What kind of management is this by NHAI
        We pay tolls for development &...
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        B
        boby14
        from Gurgaon, Haryana
        Aug 8, 2019
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        Address: Ghaziabad, Uttar Pradesh, 201006

        Gt road from dilshad garden, delhi to mohan nagar ghaziabad is in such a condition that driver feels he is riding on a boat instead of vehicle.

        According to govt, every new road is being contructed but the oldest road of the country is in a mess and huge illegal parking of heavy vehicles make driving misrable.

        Nhai can do any thing to improve the same?
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          A
          Ashu251993
          from Mumbai, Maharashtra
          Aug 8, 2019
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          Address: Rajgarh, Madhya Pradesh, 452001

          When we reached to the toll tax near pachor, the fast tag machine is not working and they used to wait us. I told them if we wait more than three minutes, then it's free. But they refused and forced us to take back your car and moved to another lane. Instead of closing that lane properly.. They used it and creating problems to the travellers. I have video also, in case you needed.
          Thank you.
          Waiting for your replies.. I hope i want investigation on that.
          I am here exclating the issue of the toll charges collected by toll agency at luharli toll plaza sikandrabad.toll are too high and the roads are full of pothholes.i use this road from ghaziabd to bulandshahr and they charged rs 115.so i request reduce the toll charges and improve road quality.
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            D
            DIPMIT PANDYA
            from Delhi, Delhi
            Aug 8, 2019
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            Address: 7A Durgapark Soc, Pij Road, Nadiad, Nadiad, Kheda, Gujarat, 387002
            Website: fastaglogin.icicibank.com

            Respected sir/madam,

            I have done fastag recharge of rs. 300 on 1st july from upi and amount get debated from my bank account but not credited in fasttag icicic accounts. For that i have raided complaint on the same day and as per them i have attached my bank statements from the icici fastag portal. And as per them amount will be created back in my account within 15 working days. I am chasing with customer care since last 1 month and struggling to get my money back. They even don't care about costumes complains.

            Please help here.

            Complaint ref. No. Cmp[protected]
            Complaint ref. No. Cmp[protected]
            Complaint ref. No. Cmp[protected]

            Car number gj07 br 5921
            +1 photos
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (672390) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              J
              jadav nilesh
              from Kandla, Gujarat
              Aug 7, 2019
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              Address: Kathlal pithai tall tax, 387630

              I am a government class 2 officer i am going to my job but tall not free nd not valid my card? What the problem?
              We go for job why not valid
              He say not valid personal car only valid government job why?
              And government not give facility like pick up nd drop from home. So plz give me help nd solve my problem for tall tax. So help me fast plz
              Because
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                S
                spkld27
                from Mumbai, Maharashtra
                Aug 7, 2019
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                Address: maniyara dhaba near manjharia indian oil pump, khalilabad, Sant Kabir Nagar, Uttar Pradesh, 272175

                Near bpcl khalilabad maniyara there is a dhaba chaudhary dhaba kanpur on his field area road is covered from mud and no space at left side to get safe please take legal action at dhaba and they have also occupied the road of village connected from nhai and they used to cover the full area no spce to pass the area but no one take action bhai should take action regard this please today i have just safe to die due to the area to move side
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                  S
                  Shyamala Balaji
                  from Chennai, Tamil Nadu
                  Aug 6, 2019
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                  A bike passed on the toll plaza line becuase of which the automatic barrier dropped down and damaged the car. The people is the toll plaza are very rude and asked to move the car without any response given for the damage. They are not suppose to send a bike in the car lane and this caused the issue. The toll plaza people are saying it is not there issue. They did not manage it properly because of which the damage happened. Please take a action against it.
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                    K
                    Kishor Som
                    from Mumbai, Maharashtra
                    Aug 6, 2019
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                    Address: Paschim Medinipur, West Bengal, 721101

                    Nh-6 acquired by rashmi metallics ltd company's vehicle through the one lane, which image include with this complaint. The company situated at kharagpur - chowrangi bypass, and for this reason each and every day jam has been gathering and daily office workers are facing trouble to reach their destiny, consequences is late present or cl count.

                    My humble request, please look after this matter on urgent basis.
                    +2 photos
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                      D
                      Dr Jayesh Panchal
                      from Mumbai, Maharashtra
                      Aug 4, 2019
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                      Address: Dahod, Gujarat

                      In dahod district the roadway connection to jhalod via limdi exist from last many years. However recently it has been observed that the same highway through modification & creation of accidental prone zone it has been considered as national highway & the toll plaza at limdi started & collections of toll fees which are not as per rules/regulation/fixed rate as mentioned in guideline of nhai (I. E. It varies from person to person to consider him as local).
                      The quality of this highway is extremely poor in construction, leveling; safety & it has deteriorated the confidence of peoples.
                      We are expecting from nhai to monitor & rectify the matters in positive manner.
                      +2 photos
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                        V
                        Vishalnegi
                        from New Delhi, Delhi
                        Aug 4, 2019
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                        Hi, i crossed toll tax on 4 aug 2019 11:24:16. And get a toll tax slip for 25rs only, during slip i mentioned that i will be come back within 2 to 4 hours so please provide a slip for 12 hours.. They give me slip for single entry.. Once i get back approx 13:05.. They charged again 25 rs for approx 2 hours. Attaching photos of people who misbehave during return..
                        +1 photos
                        Aug 04, 2019
                        Updated by Vishalnegi
                        Attaching payment receipt

                        Aug 04, 2019
                        Updated by Vishalnegi
                        Location of toll tax point is Delhi to Faridabad toll tax point.
                        Aug 04, 2019
                        Updated by Vishalnegi
                        Badarpur elevated fee plaza
                        Aug 12, 2019
                        Updated by Vishalnegi
                        Any update on this complaint
                        Greenbelt in chaudhary charan singh is left like anything and it has become dustbin and area where rain water fills and spread diseases. On the name of greenbelt a neem tree was planted and that too dry which. We request you to look into this matter and do something for this area, remove dry tree, plant new green tree.
                        There is no use of fastag on jaipur mahua toll plaza this toll is not following rules of nhai please take immediate action they are taking toll in fastag lane by cash and not maintaing the fastag lane as it should be maintained

                        toll tax charging double amount - Comment #3505547 - Image #0
                        toll tax charging double amount - Comment #3505547 - Image #1
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                          A
                          Aparajita Konamaneni
                          from Udupi, Karnataka
                          Aug 4, 2019
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                          Address: Bangalore, Karnataka, 560100

                          Dear sir, i wish to bring to your attention that certain police officials stopped our car on the hosur flyover, bengaluru, for speeding at 86 km/hr. I am not against surveillance but suddenly stopping a car on fast moving road has caused another car to stop very close to ours, thereby endangering the lives of mine and 4 others in the car. The car which stopped behind missed us by an inch. I brought this issue to the notice of the officer on duty mr. Krishnappa. He seemed very disinterested and ignorant of the fact that 5 lives are kept at risk because he just wanted to collect rs. 1000 as fine. I do want to pay the fine but i request you to ask the police to put the checking squad at the end of the flyover where the cars automatically slow down. Please take note that 1000s of people travel on this road and this sudden stopping will most certainly pose a grave threat to safe travelling passengers.
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                            M
                            Manish A J
                            from Mumbai, Maharashtra
                            Aug 3, 2019
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                            Address: 250002

                            Dear Sir/Madam,

                            Please ensure first the NCRTC work which was going on state highway-58 Meerut- Delhi highway. We all are facing trouble day by day due to trafic jam, road condition is worst. I have spend 3 hours while passing Rajnagar flyover to Duhai and still my journey is incomplete towards reaching to Meerut. We local people suffers alot in daily life, no of accidents increased. All the big vehicles stopped, everywhere is diversion, highway road decreased, no. of vehicles are increasingly day by day. No one is taking care of matter of State highway - 58.
                            My suggestion is that kindly off your work during 7- 10 am and also from 5 - 8pm because while traveling in these hours it becomes pathetic to reach at home and it likes that we are going on war at every day.
                            I also know that I am writing this msg but nobody will hear and take care about this situation.
                            I just only want to ask one question that we are born to pay the taxes like road tax, vehicle insurance, & when we will get our roads when we cover this distance on time.
                            The travel route from Mohan Nagar to Meerut is only 45 minutes but after starting of work of NCRTC we have to spend 8 hours on a one way.
                            It's a worst time of my life to travel in this route.

                            Regards
                            Manish Jain
                            One the worst toll booth ..ill-mannered illiterate people..standing there collecting the toll..I had a return journey ticket but then also I was forced to buy a new ticket..and was very much harresed there..kindly take some action against them..skylark engineering Pvt ltd
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                              P
                              purushotham y.b
                              from Delhi, Delhi
                              Aug 3, 2019
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                              Address: Sundarshan nilaya,bb nagar ,behind bb temple kustagi, 584122

                              In a fast tag lane after the scan is complete and the gate is opened and while moving the gate suddenly closed which resulted in multiple dent on car roof top. Requesting the concernws authorites to reimburse the amount for the damage causes this is purely due to poor maintenance of the gate open and closure system. And the behavior of the toll maintenance guys was so rude and inappropriate. This incident took place on 3/7/2019 at 5.20 pm in shapur toll gate kustagi
                              Aug 03, 2019
                              Updated by purushotham y.b
                              I have registered a complaint at the shapur toll gate and have received the copy of that please make sure to fast proceed and reimburse the expenses
                              Dear sir / Medam

                              I have a going to limbdi to Jhalod date 30.07.2019 and I have tall to return tall I have a one time pass away but as per rules we have multiple time pass in 24 hrs but your authority person Ankur and Ravindra behaviour very bad pl Sall issue as soon as possible.

                              Jhalod Tall plaza
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                                S
                                Soami Dayal Jassi
                                from Delhi, Delhi
                                Aug 3, 2019
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                                Address: Palwal toll Plaza, Palwal, Haryana, 121102

                                Hello sir, i am waiting at palwal toll plaza more than 5 min. When i said that i am not liable to give toll, they said you wait for 3 days but we don’t follow any guideline. I have a video proof. Can you please help me on this and also i’ll file sue with my video proof. After that they said next if you will record anything, we will snatch your phone. This is our daily work. These are toll or its a criminal place to threaten general public.

                                Look forward your positive response. Thanks

                                Your faithfully,
                                Soami dayal
                                M - [protected]
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                                  N
                                  nasarannop
                                  from Chennai, Tamil Nadu
                                  Aug 2, 2019
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                                  Address: Palayam, Dharmapuri, Tamil Nadu

                                  Sir/madam,
                                  I am sorry to registered that the thoppur-krishnagiri toll plaza in tamilnadu is not providing customer sanctification and they are failed to dealing customer in right path. Unqualified workers are engaged in reception and they don't know anything especially clarification sought about recharge payment, schemes etc. Always non working condition land line is available[protected], several times i spoken to higher in charge personalities, they are trying to compromising me but not yet given suitable solutions. They don't know about the knowledge of fastag oriented except few persons. They are simply said dialed to toll free numbers. However, i am also registered here their failing details mentioned below.
                                  1. Reception works failed.
                                  2. No drinking water facilities for customer.
                                  3. Encroachment shown in many areas especially palayam bus shelter (A small tiffin center run at bus shelter at every night)
                                  4. Barrie guards temporarily providing one day and removing another day with their own willing at thoppur, palayam and palayam pudur in dharmapuri district. It leads to occurring accidents. Permanent barrie guards set up is must. And there is no symbol board there.
                                  4. Opposite travelling is regularly held nearly 1.5 km at shesampatti to pagalahalli (Left side of dharmapuri-salem via)-cars, bikes, cycles plying against the motor rules in that area - no steps taken by toll officials.
                                  This is for kind information for favour of further action.

                                  Ponnarasan
                                  I was travelling with my family from Valappady to Bangalore on my car MH15 CM1548 on 2 April [protected]@ 11:31 PM. While crossing Krishnagiri Toll ( second from left) I sought for allowing my vehi ke thru vehicle no as my Icici fastag is missed during interior cleaning, also I intimated that my vehicle has passed the valapady toll in the same manner.

                                  But the toll boy rudely denied and told that he will not allow like that and asked for the payment. When I asked him how toll plaza have different rules and I asked him to make a phone call to the supervisor. He again rudely told me " you go and wait and he will come at 10 am in the morning". WHEN I asked for the complaint register HE CALLED 2 PERSONS. The point to note is.
                                  1. The first person with beard not having the uniform, not wearing the mask, not wearing the batch.
                                  2. The second person, not having the uniform, not wearing the mask and batch.

                                  3. The first person told that you pay the money, then he will.provide the complaint register.

                                  4. After payment ( refer image), when I asked for the complaint register, both persons started abusing me with SCHEDULED CASTE NAME, absurd language and the first person forcibly entered thru the driver window and abused my wife and threatened me for life. Also he called 4 guys to beat me . In the meanwhile 2 persons were taking videos inside the vehicle and threatened my wife also.

                                  5. I was totally frightened and there were no police there to save me. Also 1 toll person put his 2 wheeler in front of my vehicle. I was for ed to ran away from the place.

                                  6. Afterwards someone was chasing to beat me.

                                  7. Both the persons were drunk and not followed any corono rules. Also they threatened me that they are politically sound and they can manipulate any thing and can do anything.

                                  Requested to take action against the toll persons, toll manager for not present at the time, using rogues for threatening the travellers. Toll manager for not following the corono rules, Toll persons for illegal entry and taking videos and photos

                                  As a record, I am submitting the complaint report to

                                  1. Ministry for Road and Transport.
                                  2. Ministry for Human Resources
                                  3. Superintendent of Police, Krishnagiri
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                                    A
                                    ashvc
                                    from Nagpur, Maharashtra
                                    Aug 2, 2019
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                                    Address: Padhar Hospital, PO Padhar, Betul, Madhya Pradesh, 460001

                                    This regarding the under construction road between betul and bhopal, nh 69, especially the first few (15km) starting at bharat-bharti which is just beyond betul.
                                    The road is mostly made but some parts are still under construction but there are many potholes and it is breaking up in many places. It has not rained heavily in this part of mp only 20 inches so far and already the tarmac is damaged..
                                    Therefore, it is quite apparent that there is significant compromise in the build quality and materials used.
                                    The road beyond betul heading to nagpur is immaculate even though iit is more than 5 years old and is contrast of good quality work
                                    Kindly investigate.
                                    I am a resident of Malegaon. Our nearest Toll plaza is of NHAI at Dhule. I have a car & wish to get local user benifit on the above toll plaza.
                                    They are demanding original RC book for the same. They are not accepting Digilocker's RC.
                                    Kindly guide me that is Digilocker papers are valid for NHAI toll plaza's.
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                                      ukdas177
                                      from Delhi, Delhi
                                      Aug 1, 2019
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                                      Address: Ward no.25, palbani, Baripada, Dist- Mayurbhanj, Odisha, Mayurbhanj, Odisha, 757001

                                      A new four lane is being constructed on nh18 passing through baripada town, dist - mayurbhanj, odisha. During construction a culvert existing on ward no. 25 (Palbani golai) is being blocked with soil which facilities the excess water drainage due to rain. Due to blockage of the culvert, the water will enter to several houses located on both sides of the highway. Therefore it is requested to reconsider and make proper planning of the construction of new highway having proper drainage system to prevent water accumulation.
                                      There ia a toll plaza set up at dasna ghaziabad, Uttar Pradesh which is there for more than 25 years and ia run illegally. Now a new toll plaza is set up at pilakhua, even then it is not shut.
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