National Highways Authority of India [NHAI] Complaints & Reviews

Dear sir,
It's with deep regret I have to lodge this complaint against the toll payments that I was required to pay twice in spite of convincing the authorities concerned with all the available documents at Google. It was yesterday ie 20 August 2019 that I was required to travel to Amravati. Before reaching the destination I had to pay toll tax at three toll booths amounting nearly to ₹ 200/- Having crossed first toll booth at 7.04 am I was required to pay ₹45/- On return at 4.50 pm I was constrained to pay the same amount though the return journey was within 12 hours from the time of commencement. For your kind information I may add the toll booth was ATLANTA INFRA ASSETS LTD. under Nagpur Kondhali section, The next toll plaza was ORIENTAL PATHWAYS NAGPUR NHAI which comes under Kondhali Talegaon section. Here I was charged ₹ 55/- twice with my start of journey at 7.36 am and return at 4.16 pm. which was again within 12 hours. Finally when it was my last toll plaza before reaching Amravati I was required to pay ₹ 95/- at nandgaon toll plaza covered under Talegaon Amravati section NHAI at 8.18 am. On my return at this toll booth at 3.24 pm I was constrained to pay the same amount though the return was within 12 hours from the time of commencement of journey. Having discussed this issue with the toll plaza authorities concerned they disallowed my vehicle to pass through unless and until I paid the money. Having brought all the testimonials available on Google regarding non payment of toll tax within 12 hours of journey, the authorities concerned denied it totally claiming, that all the circulars and the documents Googled for them were fake and of no use. Having lodged a complaint regarding this at the said booth I have been allotted the complaint number as 346. May I therefore request you to kindly investigate and justify without further delay. May I please know whether I should believe the Google search or the authorities concerned who turn out the documents displayed on Google as fake and useless! Your communication in this regard is eagerly awaited. The documents displayed before the toll plaza authorities are also submitted herewith for your kind information and necessary action.
With regards and awaiting your communication
Yours etc;
R N KULKARNI

I was travelling everyday from Redhills to Tada by using GNT Road. It was worse than before because of one flyover near Gummidipoondi Railway station. No work had been done past 3 months and taken min 20min to cross over 200meters (Morning & Evening too).

Actual travelling time is 50min (50KM) but taken 80min everyday.
Need immediate attention to resolve it

Complaint is regarding the potholes situation on the road. The potholes are huge and are everywhere on the road in the city Shamli. The road is used by heavy vehicles therefore the potholes situation makes it very dangerous for the people of the city. No repair work has been carried out for past 5-6 months. The damaged road is also causing pollution in the city since huge amount of dust is being released.

It is my humble request to please take note of the situation. This is a National Highway and passes through Shamli city, and the road passing through the city is full of potholes. This is a National Highway used daily by many people and therefore requires immediate repair.

Hi,

I want to say that please hire/ appoint people on highways and expressway to make sure that truck drivers drive on the left lane as this is reduce number of accidents and ensure safety.

Solution for this can be as a warning they should be given challan of an amount which will help them understand the seriousness of the situation.

I will request you to look into this matter as soon as possible. I will be highly obliged.

Yours sincerely,
Rashmeet kaur

Hello sir/mam,

I would like to draw your attention towards the bad road condition of grand trunk road i. E. Nh -1 especially the stretch from narela (Sonepat) to samalkha (Panipat). I travel daily on this road and the construction work to make flyovers over nh1 has started many years back but the construction is still not completed.

To make flyovers, the road was digged at multiple places however not work is under progress since last 2-3 years. Due to this a lot of half constructed road and digged up road is present in the stretch.

The project was initiated to reduce the travel time but it is doing exactly the opposite at present as most of the space is blocked with half completed structures and thereby increasing the localized traffic.

Not only from the conveyance point of view but also from road safety point of view this issue becomes important. Already the accident rates on this road is high and further half constructed road increases the chances of road accident. Especially during winters and rainy season accident rates are high. It is very sad to see a bus, car or truck falling inside the big holes created for flyover making.

Everyday hundreds of people are paying toll tax for this road but why the construction of road is not progressing for so may years. Request you to kindly look into the matter and escalate the matter to the required authorities to fast track the construction work of this stretch as many people are facing challenge due to this.

I was traveling to rampur on 15.08.2019. I was charged twice for fast tag rs.115.00 as automatic barrier was not reading tag properly. Text messages are:
Transaction no. Is paid rs. 115 for vehicle reg. No 'majgxxmtkgju84912' at niyamatpur ekrotiya toll plaza on[protected]:41:31. For future reference toll txn id: 0000000000041211019817.
And
Paid rs. 115 for vehicle reg. No 'majgxxmtkgju84912' at niyamatpur ekrotiya toll plaza on[protected]:48:04. For future reference toll txn id: 0000000000041224264162.
Pl. Arrange refund of rs.115.00 as it was charged twice for their fault.
Also the transaction messages come very late so it is difficult to catch actual event intime.
Regards
H k manral

Indore - ahemdabad four lane highway:-
I started from indore to ratlam (Mp).. For which i travelled approx 20 km on indore ahemdabad highway as indore to ratlam route require to use this highway... Before turning to ratlam from this higway there is a toll which charging 130/- from private car. Which is very high amount to rravel approx 20-22 km. Requesting for shift of this toll for 1 km or reduce the rates as its to high.. People felling helpless.,.. Humble reqyto review this issue.

People are being harassed at newly opened chajjarsi toll plaza near pilakhuwa on nh-9.
Toll personnels are not making local pass even when the relevant documents and fees is being provided. And harassing people by using foul language. And always suggesting that pass can only be made between 10am to 5pm, how a person who travels before this in morning and after this in evening from office can get the pass.

New toll plaza has been setup near millampalli before entering yerragondapalem town in prakasam district of andhra pradesh state. On the board they say the toll plaza is to collect toll for the new highway they laid between davulapalli and markapuram for a distance of 42.179 km (153.939 to 197.318). The toll plaza is set at 163.250 which is 10 km after the new highway starts. So for people who are travelling to yerragondapalem will only travel for approximately 10 km on the new highway and will pay for 42.179 km toll.
Why dont they have a toll at entrance of yerrongondapalem town and another at end of yerrongondapalem town or any suitable place between yerragondapalem and markapuram

I am working in pune and my native is sangli. I am a regular traveler on nh4 highway on pune - peth naka section. From last 6 months, i have seen the worst condition of the road (Big potholes, bumpy roads).

I have also come to know about accidents due to this worst conditions of roads. It is not that we expecting from paying through toll payments.

Apart from this just imagine the cause such as back pain, vehicle tires misalignment, etc. Due to this road condition.

I have even seen long queues for paying toll at all the toll plaza (Khed-shivapur, anewadi & tasawade).

Please take prompt action towards correction on this.

I was travelling in my car no. HR26CQ7062 on 18.08.2019 which has Fastag given by Bank of Baroda.

On my way towards Rohtak, I passed the Rohad toll Plaza, Sampla, Haryana and the charges were deducted for Rs.60/-.

While returning on the same day i.e. 18.08.2019 at around 4.40 PM, I was asked by the Toll officials to pay the toll amount and penalty stating that my Fastag has been blacklisted.

They charged Rs.70/- in cash from me but did not issue any receipt. When I checked, the Charges of Rs.30/- were deducted from my fastag account also.

Please arrange to put an end to this extortionist approach of the toll official of Rohad Toll Plaza, Sampla, Haryana.

My

Road from Chiloda circle (near gandhinagar) to himmatnagar of Gujarat is under maintenance by chetan infra & NHAI since long. The road condition is very horrible and totally damaged. No work progress seen. But steel roll tax are being taken from all vehicles.
It seems that private agencies are making money without doing anything..
Kindly look in to matter and take prompt action. Also, requesting your senior officer to just travel at least once to see the horrible condition.

Good evening sir
I generally travel from Delhi to Panipat. Many flyovers are not completed from past 10 years and moreover nh44 has not been completed from 30 years. It is very shameful that still the work is not completed.Kindly complete the roads and let me know when these roads will be completed so that public may not suffer from traveling by these roads. I hope my request will be taken seriously. I will be waiting for your reply.
Thank you

This is regarding the very very bad conditions of roads from naroda to himmatnagar. Though you are collection toll fee to pass on this # roads.
Shame.
Starting from naroda to chiloda till himmatnagar there are no roads, only portholes.
Work is going on since 2 years. And still no chance of getting completed in 2 years. If you cant complete work in time there must not be any toll.
I am paying for riding on these roads which damage my back, my car and waste of time.

Toll plaza located near vadamalapeta, near tirupati, is waste ever road from chennai to tirupati high way, no maintainance at all, road is full of patches etc, dis toll plaze collecting rs 100 for 2 ways, very ridiculous thing, grown plants on both sides of roads but toll people r collecting money, no safety speed breakers & bargate’s all over roads both at same place, no safety to our lives in that roads.
Please, take action against the toll plaz as soon as possible, since this problem for so many years

सर, पिंपळगाव नासिक का टोल वसूल किया जा रहा हैं पर नासिक flyover ही अच्छा हैं नासिक cross करो तो आगे पिंपळगाव तक रोड बर्हाठी बुरी हलत में हैं । same हलत चांदवड टोल प्लाझा to धुळे टोल की हैं ।complaint book मांगी तो बोलते हैं ऑफिस मे हैं वहा जकार लिख लो । बहोत बार complaint लिखवाके के भी कोई कार्यवाही नही होती । हर खिडकी पर complaint book हॊना चाईए, पर वोह भी नाही मेरा दूरध्वनी क्र [protected] plz कुछ कार्यवाही हो तो सकून मिलेंगा आम आदमी को

Several patholes (Bad patches) on nh 4 between pune - satara. Specifically near to satara. Wasting huge time fuel and damaging tyres. Tolls are high and maintenance is worst. Need detailed observation of road and immediately correction.
Last month travelled and our car tyre got burst. Same time same place other 3 cars also got 1 or 2 tyre busted. Condition not yet improved. Before d mart towards satara.

National highway 8d is very bed condition between junagadh to veravar road is like a khadda, in this place no more rain is coming then why road is in very bed condition, in highway there are so many diversion because new briz is pull down, there are only 80 km long highways but they consum 2.5 houres, road is not suitable to call national highway, there e not any tipe of service in toll plaza, so why public pey higher toll, i request to u you only come and on this shravan month visit somanath temple from drive your personal car on this highway and feel the nice journey...

In kota to jaipur national highway. The road is to much damage in many place and in the center of roads animals are siting in roads and they have to invite a accident and there is no staff available about govt. And co. Person who can handel this all situation when co. Take full charge of toll fess then why he is not maintain road and all facility please solve this problem

Extremely inefficient, unorganized, illegal and indisciplined toll naka... Collecting so much of money and in return providing no facility... On top of that wasting a lot of time and money. Creating heavy traffic... I request please please make us rid of this toll naka please.
We travel regularly and it has become a headache to deal with it. On top of everything they know that nothing is going to happen and no one is going to take any action against them and hence they keep on disturbing the environment completely. I kindly request to make us get rid of this problem. Kindly abolish the mulund toll naka if it is illegal or if it's not then please ask them to follow certain rules and regulations which would not affect public's time and money. Hoping to receive some positive response.