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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 329

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P
purushotham y.b
from Delhi, Delhi
Aug 3, 2019
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Address: Sundarshan nilaya,bb nagar ,behind bb temple kustagi, 584122

In a fast tag lane after the scan is complete and the gate is opened and while moving the gate suddenly closed which resulted in multiple dent on car roof top. Requesting the concernws authorites to reimburse the amount for the damage causes this is purely due to poor maintenance of the gate open and closure system. And the behavior of the toll maintenance guys was so rude and inappropriate. This incident took place on 3/7/2019 at 5.20 pm in shapur toll gate kustagi
Aug 03, 2019
Updated by purushotham y.b
I have registered a complaint at the shapur toll gate and have received the copy of that please make sure to fast proceed and reimburse the expenses
Dear sir / Medam

I have a going to limbdi to Jhalod date 30.07.2019 and I have tall to return tall I have a one time pass away but as per rules we have multiple time pass in 24 hrs but your authority person Ankur and Ravindra behaviour very bad pl Sall issue as soon as possible.

Jhalod Tall plaza
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    Soami Dayal Jassi
    from Delhi, Delhi
    Aug 3, 2019
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    Address: Palwal toll Plaza, Palwal, Haryana, 121102

    Hello sir, i am waiting at palwal toll plaza more than 5 min. When i said that i am not liable to give toll, they said you wait for 3 days but we don’t follow any guideline. I have a video proof. Can you please help me on this and also i’ll file sue with my video proof. After that they said next if you will record anything, we will snatch your phone. This is our daily work. These are toll or its a criminal place to threaten general public.

    Look forward your positive response. Thanks

    Your faithfully,
    Soami dayal
    M - [protected]
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      N
      nasarannop
      from Chennai, Tamil Nadu
      Aug 2, 2019
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      Address: Palayam, Dharmapuri, Tamil Nadu

      Sir/madam,
      I am sorry to registered that the thoppur-krishnagiri toll plaza in tamilnadu is not providing customer sanctification and they are failed to dealing customer in right path. Unqualified workers are engaged in reception and they don't know anything especially clarification sought about recharge payment, schemes etc. Always non working condition land line is available[protected], several times i spoken to higher in charge personalities, they are trying to compromising me but not yet given suitable solutions. They don't know about the knowledge of fastag oriented except few persons. They are simply said dialed to toll free numbers. However, i am also registered here their failing details mentioned below.
      1. Reception works failed.
      2. No drinking water facilities for customer.
      3. Encroachment shown in many areas especially palayam bus shelter (A small tiffin center run at bus shelter at every night)
      4. Barrie guards temporarily providing one day and removing another day with their own willing at thoppur, palayam and palayam pudur in dharmapuri district. It leads to occurring accidents. Permanent barrie guards set up is must. And there is no symbol board there.
      4. Opposite travelling is regularly held nearly 1.5 km at shesampatti to pagalahalli (Left side of dharmapuri-salem via)-cars, bikes, cycles plying against the motor rules in that area - no steps taken by toll officials.
      This is for kind information for favour of further action.

      Ponnarasan
      I was travelling with my family from Valappady to Bangalore on my car MH15 CM1548 on 2 April [protected]@ 11:31 PM. While crossing Krishnagiri Toll ( second from left) I sought for allowing my vehi ke thru vehicle no as my Icici fastag is missed during interior cleaning, also I intimated that my vehicle has passed the valapady toll in the same manner.

      But the toll boy rudely denied and told that he will not allow like that and asked for the payment. When I asked him how toll plaza have different rules and I asked him to make a phone call to the supervisor. He again rudely told me " you go and wait and he will come at 10 am in the morning". WHEN I asked for the complaint register HE CALLED 2 PERSONS. The point to note is.
      1. The first person with beard not having the uniform, not wearing the mask, not wearing the batch.
      2. The second person, not having the uniform, not wearing the mask and batch.

      3. The first person told that you pay the money, then he will.provide the complaint register.

      4. After payment ( refer image), when I asked for the complaint register, both persons started abusing me with SCHEDULED CASTE NAME, absurd language and the first person forcibly entered thru the driver window and abused my wife and threatened me for life. Also he called 4 guys to beat me . In the meanwhile 2 persons were taking videos inside the vehicle and threatened my wife also.

      5. I was totally frightened and there were no police there to save me. Also 1 toll person put his 2 wheeler in front of my vehicle. I was for ed to ran away from the place.

      6. Afterwards someone was chasing to beat me.

      7. Both the persons were drunk and not followed any corono rules. Also they threatened me that they are politically sound and they can manipulate any thing and can do anything.

      Requested to take action against the toll persons, toll manager for not present at the time, using rogues for threatening the travellers. Toll manager for not following the corono rules, Toll persons for illegal entry and taking videos and photos

      As a record, I am submitting the complaint report to

      1. Ministry for Road and Transport.
      2. Ministry for Human Resources
      3. Superintendent of Police, Krishnagiri
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        A
        ashvc
        from Nagpur, Maharashtra
        Aug 2, 2019
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        Address: Padhar Hospital, PO Padhar, Betul, Madhya Pradesh, 460001

        This regarding the under construction road between betul and bhopal, nh 69, especially the first few (15km) starting at bharat-bharti which is just beyond betul.
        The road is mostly made but some parts are still under construction but there are many potholes and it is breaking up in many places. It has not rained heavily in this part of mp only 20 inches so far and already the tarmac is damaged..
        Therefore, it is quite apparent that there is significant compromise in the build quality and materials used.
        The road beyond betul heading to nagpur is immaculate even though iit is more than 5 years old and is contrast of good quality work
        Kindly investigate.
        I am a resident of Malegaon. Our nearest Toll plaza is of NHAI at Dhule. I have a car & wish to get local user benifit on the above toll plaza.
        They are demanding original RC book for the same. They are not accepting Digilocker's RC.
        Kindly guide me that is Digilocker papers are valid for NHAI toll plaza's.
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          ukdas177
          from Delhi, Delhi
          Aug 1, 2019
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          Address: Ward no.25, palbani, Baripada, Dist- Mayurbhanj, Odisha, Mayurbhanj, Odisha, 757001

          A new four lane is being constructed on nh18 passing through baripada town, dist - mayurbhanj, odisha. During construction a culvert existing on ward no. 25 (Palbani golai) is being blocked with soil which facilities the excess water drainage due to rain. Due to blockage of the culvert, the water will enter to several houses located on both sides of the highway. Therefore it is requested to reconsider and make proper planning of the construction of new highway having proper drainage system to prevent water accumulation.
          There ia a toll plaza set up at dasna ghaziabad, Uttar Pradesh which is there for more than 25 years and ia run illegally. Now a new toll plaza is set up at pilakhua, even then it is not shut.
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            Sashi Kiran P
            from Chennai, Tamil Nadu
            Aug 1, 2019
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            Address: 72 nandanam colony horamavu main road banaswadi, 560043

            Fastag lane in krishnagiri toll plaza was closed & user was forced to take the normal lane as other cars, later on approaching the operator and informing him about the fastag availability he tried to do a manual scan using the hand held device/scanner, but member was not aware o[censored]sing the equipment, he made us wait for 10 mins in the toll telling us that the fastag on our vehicle was not working, i had been travelling with the same fastag for the last couple of years & even utilized the fastag services on the same day. This has made us lose trust in the management of traffic & value of time at nhai toll plaza. The sole purpose o[censored]tilizing fastag is to benefit from the long waiting queues at the toll plazas. Request nhai to look into improvement of efficiency for fastag lane and always dedicate 1 lane exclusive for fastag at krishnagiri toll plaza.
            I have taken multiple travel from Davuluru Toll Plaza, but they are allowing me.
            They have not completed the road two side, they are collecting toll
            Please rectify my problem
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              SureshBangalore
              from Mumbai, Maharashtra
              Jul 30, 2019
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              Address: Bengaluru - Mangaluru Highway, Bhavikere, Karnataka 562123, 562123

              On 25-Jul-2019 and 28-Jul-2019 the Fast lane automatic not working and Lanco Devihalli Highways and they have to manually scan always. when questioned, they were not answering properly.
              There is no use ideally as we have to wait for a guy to run around, Scan and open the barrigate for us. It's really waste of time here and not fixed for several days.
              +1 photos
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                aman9090
                from Delhi, Delhi
                Jul 30, 2019
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                Address: Secretary, Arjan Vihar, delhi cantt, New Delhi, Delhi, 110010

                Arjan vihar (Delhi cantt) on gurgaon - dhaula kuan road opposite rr hospital. Due to expansion of nh 8 the security wall has either been demolished or broken at number of places leaving the area vulnerable which has become a big security hazard. The threat to security of the residents is a cause of worry and has also led to theft cases in the society. Moreover a under pass is being constructed on carriapa marg which has also given access to all civilians and unwanted elements to arjan vihar. As heavy machinery is also being used a number of times the main underground power line have also broken couple of times. The contractor and the incharge on ground has been told many times to construct the wall but the response is unsatisfactory and no wall has been made. Defence installations are always a primary target for any terrorist organisation and arjan vihar without a complete security wall and with officers and families residing is under huge threat. Please direct the persons on ground to execute the work and complete the security wall on utmost priority
                +3 photos
                Juban Ban Toll Plaza is located at Nagrota dist. Jammu. The toll is highly exaggerated & NHAI is charging Rs.135 for 40 KMs. Besides, NHAI has stopped online renewal of Fastag. NHAI charged double amount to car no. JK02AW-6688 on July 27, 2019 for to & fro journey.
                This complaint is about uncompleted road from RAJAMUNDA to PANIKOILI (NH 20) ist toll gate is in hasanpu 2nd toll gate is in dhenkikot and 3rd one is in silsuan they are collecting toll taxes.But we are not getting why this toll taxes are been collected so kindly reply me whether this this taxes should be collected if yes then why?
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                  SanketShembekar
                  from Pune, Maharashtra
                  Jul 30, 2019
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                  Address: Bhujbal chowk, Wakad 411057, Pune, Maharashtra, 411057

                  Street lights are installed but never started on service road from bhujbal chowk to bhumkar chowk. It is always off. When will they start?
                  Already complained to pcmc (Pimpri chinchwad municipal corporation) they said it is not under there responsibilities and highway authority should work on it.
                  Location:-service road from bhujbal chowk to bhumkar chowk, wakad 411057, pune.
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                    Pritam Nag
                    from Tiruvannamalai, Tamil Nadu
                    Jul 30, 2019
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                    Address: Khowai kamalpur road 799202, 799285

                    Dear sir / madam i m from kamalpur tripura.... I want to express my views on the condition of khowai kamalpur road... Recently the road is under the project of nh208.. The condition of road is very pathetic. Every day minimum 100 car are running from this road.. The daily passengers of kamalpur who are do jobs in khowai or the students who are studying in khowai college the are traveled as a daily passengers in this road.. But unfortunately it is 3 yr running no proper road construction done yet.. We have complain to the tripura govt or municipal authorities of khowai they assure us that the construction of road will be started very soon.. Bt no improvement at last the drivers of car are started strike for this road conditions in recent day. The daily passengers or students like us are suffering very badly no cars are available on that road.. So i there for request you to take an immediate step on that issue...
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                      Manish2000
                      from Delhi, Delhi
                      Jul 29, 2019
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                      Today it was total mismanagement on eastern peripheral road. Multiple exit and entry were closed may by for kawaria movement but no direction and guidance for commuters. Commuyers were forces to move to fro enter exit multiple time on same stretch causing total harassment. My self traveled 50 km extra. Lot of other people were moving here and there on road.

                      On top of it toll being charged multiple time.

                      When objected got abused by goons on toll plaza. Called on nhai helpline but of no use.

                      Are they have only right to collect toll but no duty to guide traffic on such a day on road where they plan exit and entry
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                        Desai Mihir
                        Jul 29, 2019
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                        At gogunda toll plaza on nh27 in rajasthan, they are not accepting 50 paisa coins against toll payment and misbehaving with the travelers. Date of travelling[protected]. Time @ 16:55 hrs.
                        Request to the authority to accept the running currency as well as instruct the staff to behave in proper manners.
                        Also request to avail the complain register on site (I. E. At every toll plaza).
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                          Ramesh Harimugundan
                          from Bengaluru, Karnataka
                          Jul 29, 2019
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                          Address: Pallavaram, Chennai, Tamilnadu, Chennai, Tamil Nadu, 600117
                          Website: timesofindia.indiatimes.com/city/chennai/delayed-flyover-project-in-pallavaram-chokes-traffic/articl

                          Dear sir, madam,

                          The flyover construction which has been started in 2015 is still going on with no prediction of for which generation it will become functional. The estimated target timeline for completion was july 2018 however the traffic menace due to this delayed work irritate the commuters on a daily basis.

                          I request the concerned authorities to pay attention and give at least small proportion of importance given to any vvip visiting routes for the public also.

                          Also the concerned officials need to realize how they will get paid (Their salary!) if all the tax payers delay their payment for years!
                          Jul 30, 2019
                          Updated by Ramesh Harimugundan
                          Hope someone will be looking into this and initiate required actions!
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                            Rajendra Samant
                            from Delhi, Delhi
                            Jul 29, 2019
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                            Badarpur flyover has large tract of adjoining area and it is still lying unused or bereft of any plantation. However brick laying work is in progress in a large area leaving little space for trees /plants to grow as it is covering their trunks leaving hardly 1sq ft area, which is in direct conflict to Hon'ble Court or NGT.
                            Morerover a deep borewell is being exploited almost 24 hrs a day in middle of this grade separator flyover. Construction wastage material is also being dumped close to this borewell.
                            Instead of implementing water harvesting/conservation technique the water table is being exploited .The rain water from flyovers slopes & cemented/brick laid open area flows towards Tughlakabad railway under bridge resulting in huge water logging.
                            Instead of plantation in open area adjoining flyover, it is being laid with concrete or bricks resulting in no absorption of rain water .
                            This whole area of 1 sq km is a concrete jungle with road metro/railway & market area. However there is ample opportunity for plantation /beautification & water harvesting.
                            +1 photos
                            Only 2 lanes are always working on Rohad toll NH10 due to which there is totally mess and people get late for their offices. They never pay heads to the complaints and never try to solve the issue. Daily there is some or the other issue due to their misbehavior with passengers which results in further wastage of time. We are facing this horrible situation daily. Please resolve it at the earliest.
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                              A
                              abhi206
                              from Delhi, Delhi
                              Jul 29, 2019
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                              Address: Shiv 10 kha -A, Near Dr. Hemant Singh shivpur by pass, Varanasi, Uttar Pradesh, 221003

                              Dear sir /madam i abhishek singh belongs prime minister shri narendra modi ji varanasi place. My issue is my sewer pipe broken due to road construction past two years but no one listen our problems. Its totally responsible nhai officers when my pipe broken then they could resolved that time but they can not. So i humble request near gilat bazar by pass airport road front of dr. Hemant singh my no is [protected].
                              Hello sir,
                              Our aera unknon person deposit chicken wastages, hevy bad smell and street dogs .
                              So pls arrenge immediate action for despos un this wastages

                              Thanks in advance
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                                Ashok Dhuldhule
                                from Bengaluru, Karnataka
                                Jul 29, 2019
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                                Address: Pipe Line Road, Nashik, Nashik, Maharashtra, 422007

                                R/sir,
                                I am prof. Dr. Ashok wamanrao dhuldhule from nashik. My vehicle no. Is mh 15 ep 2668. While travelling from nashik to pune on 27/07/2019 the employee at the hiwargaon pavasa toll plaza said that my fast tag can't be read so take the vehicle to next lane. When i passed through the lane the barrier opened. After some time at 12.10 i received two messages showing that the toll deducted twice. I am sending you the screen shot.
                                Sir, it happened several time with me and another people at the same toll plaza.
                                Please take serious action against the culprits.
                                +1 photos
                                My user I'd is[protected] and I have rs 300 balance in my wallet. My tag is active but it is showing blacklisting at every toll plz solve my problem as soon as
                                Inside City limit with huge traffic moving to IT companies finding difficult to cross 4 toll plaza’s do we need it. Most of the cars with flag they do not pay at all. It’s ridiculous. I was told the there is already an order to remove these tolls but still they are collecting huge money on it.
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                                  Rukmangadan
                                  from Mumbai, Maharashtra
                                  Jul 29, 2019
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                                  Address: NO 5 NEW STREET, KATCHERI ROAD PONNERI, OPPOSITE TO GOVT HOSPITAL, Tiruvallur, Tamil Nadu, 601204

                                  Respected sir/ madam, good morning. I am ex army man. Yesterday i was travelling to my native place (From chennai to ponneri with in tamil nadu) with yellow board taxi.
                                  One of the toll plaza
                                  [toll plaza name : surapattu toll plaza, section : kh 19.170 to 32.600]
                                  Was not allowing me without paying even i produced my ex service man id card.
                                  They said we are allowing only white board.

                                  Please clarify the same.

                                  Thanks & regards
                                  Rukmangadan. L
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                                    sneh Swami
                                    from Jaipur, Rajasthan
                                    Jul 29, 2019
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                                    Address: NH 52 14 no road jaipur, Jaipur, Rajasthan, 302012

                                    Tatiyawas toll plaza toll road was start road no 14 to ringes and there was starting this toll road condition is very poor and there on road deep holes on there road and many time people was injured on there road and tatiyawas toll plaza nerve seen this area and this complete so many times i was completed tatiyawas toll plaza and jda but this problems not sloved and jda was tall there areas not under development bcoz there road under the toll road pless repair this road
                                    +1 photos
                                    My name is hasmukh kumar and got bond of nhai but till now i not received interest... ur contact telephone no. is out of order .. how to contact u
                                    plz call me at[protected] or [protected] immediatly
                                    Fast tag not working manual fast tag using which delay approx 10 min
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                                      Drvishal
                                      from Mumbai, Maharashtra
                                      Jul 28, 2019
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                                      Address: Dumiyani tall plaza Ta Upleta Dist Rajkot

                                      Sir at morning time i pay 2 time cardpaymemt at dumiyani tall plaza but some isue on your machine i pay cash at tall plaza 140 rs supedi to porbandar return pass but after some minit i have received 2 msg form sbi card your transaction is successful so i have pay 140 + 140 on card and 140 cash payment please refund my 280 rs this is my contact no [protected]
                                      +1 photos
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                                        UttamMaity
                                        from Kolkata, West Bengal
                                        Jul 27, 2019
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                                        Complaint against illegal soil filling beside NH 60. The project Director of NHAI, Kharagpur Complex was informed the subject on 24/06/2019, but he paid no heed in this respect till date. Type of soil filling and purpose of line-hoteling beside NH 60 using 'L' pattern truck way directly from NH 60 to hotel contravenes the act & rules of NHAI. It is very risky and chance of accident is not neglectful.

                                        Please follow location & present position of land.
                                        As regards
                                        Uttam Maity
                                        Daharpur
                                        [protected]
                                        Mail: [protected]@gmail.com
                                        +4 photos
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