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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Feb 16, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 33

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P
padmanabh venkata Kallur
Nov 5, 2022
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Address: Solapur Maharashtra

The patches of highway from Naldurg to Omerga is in very bad condition. 10 inch deep patches without coverage several unfinished diversions for last 10 years. Shameless still for such road toll is collected. Particularly at Andur Jalkot villages public have erected unspecified number of speed breakers. Does NHAI have the will to complete these patches are keep them hanging for another 15 years. Do something fast and stop collecting toll.
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    K
    Krishan Kumar @
    from Rewari, Haryana
    Nov 5, 2022
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    Address: ALEP MAIN TOLL PLAZA 21 UTTER PRADESH

    ALEP MAIN TOLL PLAZA
    1)first time 22/10/2022
    ज्यादा टोल काट लिया मेरे एकाउंट से
    Please refund
    INR 915 toll debited from Tag 3XXX6900 for vehicle no. HR47D5222 AT ALEP Main Plaza 21 on 22/10/22 00:25. Avbl Bal INR323. IDFC FIRST Bank
    2)secound time 05/11/2022
    ज्यादा टोल काट लिया मेरे एकाउंट से
    Please refund
    INR 915 toll paid from IDFC FIRST Bank Tag 3XXX6900 for vehicle no. HR47D5222 at ALEP Main Plaza 21 on 05/11/22 01:33. Avbl. Bal.: INR186.#FirsTAGyourseatbelt
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      H
      Holdaar
      from Bahadurgarh, Haryana
      Nov 5, 2022
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      Address: Western Peripheral Expressway, Bahadurgarh Toll Plaza

      On 03 November, 2022 around 05:30 P.M I along with my family members went to Sonipat from Bahadurgarh through Western Peripheral Expressway (KMP) . When I entered to WPE through Bahadurgarh Toll Plaza some Kinners came to near my car and demanding some money when I refused them, they giving me bad wishes like " Tera accident ho jaaye, Tera naash ho and also spitting towards me " above all activities recorded in Toll Plaza CCTV Camera. After listening above words my wife got panic and I also. In panic condition driving was very crucial.
      So it's my humble request to NHAI Authority plz take serious legal action against such type of kinners and removed them from toll Plaza for a peaceful journey.
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        I
        Inder1234567
        from New Delhi, Delhi
        Nov 5, 2022
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        Address: Palwal tool

        Hi Palwal tool has created huge jam as their half booth are closed while going to Delhi. I called to helpdesk 30 minutes back shared location however no solution..i have my small kid and wife with me and it's not safe...if we pay till we should be not facing such problems
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          R
          Real Royal Rajput
          from New Delhi, Delhi
          Nov 4, 2022
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          Address: Village bambal, tehsil shillai, HP, Na

          Dear Sir/madam,

          As mentioned in subject, we are residence of Gangtoli mode nearby NH 707. Where subordinate company named rudnav infre pvt Ltd is working. Since last 6-8 months our water supply is totally disturbed and nothing has done from company so far to resume out water supply. We have approched everyone to get this done but no one has given resopnse.
          So finally I am weighting this complain, kindly look into this if you can..

          Thanks
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            A
            as cons
            from Fatehpur, Uttar Pradesh
            Nov 4, 2022
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            Address: fatehpur

            Illegal recovery of Rs.1155/- is being done against the rules from overloaded vehicles at your Shrisrikalan toll plaza Toll Plaza C4MH+R7J, NH35, Rewai Sunecha, Uttar Pradesh 210424 Uttar Pradesh 210424
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              A
              anmolree
              from zirakpur, Punjab
              Nov 3, 2022
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              On 2nd Nov got mssg that toll deducted 650 for 29th Oct at 6.18pm.
              Automatic deducted from my wallet.
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                B
                bhanubhardwaj7912
                from Mandi, Himachal Pradesh
                Nov 1, 2022
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                Sir.
                I am Dhananjay from Mandi distt.. My home is near to the NH (kiratpur to Nerchowk).
                5months. A go our old route to our home was been terminated by the KMC working under NHAI .
                And. They have comstructed a RCC breast wall infront of our home. Now we have no route to be left to Road

                Plz help us ..

                We have patient at home its being too difficult for my family to survive in such nature.

                I request u to plz provide us road and terminate that RCC wall from infront of our house.
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                  S
                  Semanto Roy
                  Oct 31, 2022
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                  We were travelling from Nipani to Goa using NH48 and NH548H via amboli, the condition of the road is so pathetic that it take 4 hours to cover a distance of 150 kms which ideally should not take more than 2.5 hours. The road is full of potholes and considering GOa is a popular tourist destination, daily lot of vehicles are using it and with these roads the additional time is consumed and vehicle is also damaged. Please look into it
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                    M
                    Munish44
                    from Shimla, Himachal Pradesh
                    Oct 31, 2022
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                    Resolved

                    I was charged rs 335/- for Alto car HP563604 at toll plaza Jat Guwana Haryana on 28th October' 22. Please check and confirm. Screen shot attached for your reference.
                    Nov 11, 2022
                    Complaint marked as Resolved 
                    I am not getting any response from company
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                      S
                      Shreya Desai
                      Oct 30, 2022
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                      Address: Vadodara

                      As per the circular issued by NHAI in 26th May, 2021 if vehicle has to wait for more than 10 seconds or if queue exceeds 100M no payment of toll tax to be made for smoother functioning of fastag but still amount was deducted from my account on vadodara highway toll plaza while returning from Ahmedabad to Surat where i had to wait for 30 minutes in the queue. We tried to ask for the information from the officer but he misguided us and deny to listen to us. Hereby attached is the video of the same. So please investigate into the matter and Please refund my amount of ₹ 125 which was allegedly debited on account of fraud.
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                        S
                        [email protected]
                        Oct 30, 2022
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                        Address: Chennai

                        I have two light commercial vehicles registered in Chennai and it transports goods from Chennai to nellore and to Chennai all the five toll gates in between Chennai and nellore are charging additional amount without showing any valid reason as I produced all the documents while taking fastag, this is happening for longtime and I have need charged more than 10000 rs per month by toll gate people
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                          S
                          Sandip bhingare
                          Oct 29, 2022
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                          Worker waha gali se baat karte hai . Hatnoor kannad toll plaza . Toll se pahile 100 ki jagah 60 rs 50 rs leke chod de rahe hai
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                            M
                            Munish44
                            from Shimla, Himachal Pradesh
                            Oct 28, 2022
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                            I was charged Rs 385/- for Alto Car HP563604 at toll plaza Jat Guwana Haryana on 28th October 2022 01:23PM by Fasttag id 34161FA820328E400F5EC780. I think the fee of Rs 385/- for trucks. Kindly refund the excess amount charged from me to my fast Tag.
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                              B
                              bhojraj kale
                              Oct 28, 2022
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                              Address: Nanak shilp society smruti nagar koardi road bhokara nagpur-441111

                              Dear Sir/Madam,
                              1. The vehicle enrolled under Wallet ID: [protected] had a Reg No. MH40KR6829 (Nagpur Rural RTO) is a Maruti Suzuki Wagon-R, Which is definitely a light Vehicle and not a Higher Vehicle Class.
                              2. At the time of registration with Axis Bank, the RC was provided to the bank and from inception no dispute was raised by any Toll Plaza Regarding Vehicle Class.
                              3. I crossed Patanswangi Toll Plaza (Nagpur-Bhopal Highway) on[protected] Time :- 06:23:21. For this Rs.95 was already being debited from my account.
                              4. Inspite of this Axis bank had been Debited for Rs.235 towards Adjustment on[protected].
                              5.regarding this i wrote to axis cutomer care and theu assured me through email that money will be refundedwitinn12 days, but till date no refund was initiated.
                              so i am kindly requesting you to solve this issue.
                              View replies
                              Hi Bhojraj, we request you to share your concerns with us at etc.[protected]@axisbank.com for further assistance in the referred matter. If already raised, kindly share interaction ID with us for further assistance. Regret any inconvenience caused. Regards, Team Axis Bank
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                                P
                                pradipphutane
                                Oct 27, 2022
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                                I travelled Nagpur to Amravati on 27 October 2022 . The toll operator said that my fasttag was blacklisted. After this the toll tax operator took Rs. 55 more saying that my tag was blacklisted . This payment was done via cash to the operator. Further even after insisting on cash paid receipt, he did not give proper receipt against the same. To our surprise, the money was deducted on subsequent toll plazas (Karanja and Nandgaon), which proves that our tag was not blacklisted.
                                So, I request you to refund my money and take strict action against the toll operator.
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                                  N
                                  Nirajgadhe
                                  Oct 26, 2022
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                                  Address: The address commercia , near hinjewadi bridge, sayaji hotel service road , wakad 411057

                                  No road left to drive due to large potholes along mumbai kolhapur highway service rid near hinjewadi bridge on both sides. Please save lives or people will die by going inside this large holes. This holes are their from long time . But I see total negligence .
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                                    N
                                    Nirajgadhe
                                    Oct 26, 2022
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                                    Address: Hinjewadi bridge , wakad , pune

                                    Big pot holes are on service road of stretch along mumbai kolhapur highway near hinjewadi bridge area on both sides of highway. The service road is unusable and every 6 month work is done. I was in Australia where they take guarantee of road for 10 years . What are we building roads with . Stop sending rockets to moon, first let's learn how to build roads that can stay good for more than a year.
                                    Big potholes . Cars are getting damaged . Many cars went inside holes . This holes are there from almost a month now. Still no official has either put safety barricade or even come to help . I think what might happen is someone will die their for real. Please save lives .
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                                      A
                                      Anil Kusum
                                      from Bhagalpur, Bihar
                                      Oct 26, 2022
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                                      Address: Bhagalpur ( bihar ) toll of NHAI

                                      Dear Sir/Mam,
                                      At 06;42 hrs of today (26/10/2022), When did I start to move my vehicle (BR11X3388) after paying toll at Bhagalpur (bihar) toll . The toll operator did down the barrier pipe before my exit. Due to his mistake, A long scratch on right glass arm has been made. Please view the recorded camera video set on Toll booth.
                                      Proof of Toll Payment - Paid Rs 20.0 toll for BR11X3388 at Bhagalpur Toll plaza. TxnId: 0010032210260642530394.
                                      Time of Payment - 06:42 Hrs of 26/10/2022.
                                      I am attaching here the photo of my vehicle, Scratched Right front glass Arm and the toll-operator.
                                      I call & met with toll manager ( phone number - [protected] & [protected]
                                      ) and demanded my damaged & repair cost. But He is not ready to pay.
                                      Kindly do pay my repair value (Rs.2000/00) .
                                      Thanking you,
                                      Regards,
                                      Anil kusum.
                                      Phone number - [protected] & [protected].
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                                        G
                                        Gm prtc
                                        from Faridkot, Punjab
                                        Oct 26, 2022
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                                        Address: Plot Number -G -5 and 6, Near Dwarka Sector 10 Metro Station, Dabri - Gurgaon Road, Dwarka Sector 10, Delhi - 110075

                                        RespectedSir/Madam

                                        It is Brought to your attention that the toll plazas under NHAI are deducting double money from the buses of Faridkot depot through Fastag every day by day and causing a lot of loss to PRTC .So you are requested to Refund the Double deductions of Date[protected] upto[protected] immediately and Strictly instructions should be given to the tolls in advance that no double deductions should be made again
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