National Highways Authority of India [NHAI] Complaints & Reviews

Respected sir/madam,

After lot of chasing and struggle I got hands-on fastag from paytm and was very happy to use it to save time plus wanted to be part of something new which nhai is implementing, my happiness was shortlived when I figured out I still had to wait and waste time at these two toll plazas (Chandigarh Ambala). Showing Black List on my fastag. When in My Paytm Wallet Amount is 900 and in my Fastag wallet amount is 150.

Thank you!

With fastag on my car I used to cross Dharer Azizpur toll plaza on zirakpur patiala highway while traveling between Zirakpur and Rajpura. Almost every time I notice that all type of vehicles other than fastag vehicles are being allowed to pass through fastag lane. If you raise the question, you will be asked to talk to manager or highway authority of India.

Yesterday I was travelling by KHEDSHIVAPUR NH48 toll. I waited there for more than 10 min hence asked as per high court order we should not pay if we wait for more than 3min. They r not ready to listen & abuses and forced me to pay. They said go to court then we don't know such rule.
comm. to police & asked to complaint to NHAI.
I want returns back

Sir/mam
My name is ashish and i live in agra (Uttar pradesh). I was coming on date 28/04/2019 from agra to aligarh. At brijbhoomi toll plaza, toll staff misbihaved me, they insulted very much and abused me and they were saying that they will beat me or can kill me while driving on higway. I was very scared on highway. I not did any mustake but they did very wrong to me. I have a request kindly look into this matter very seriously as these people are doing very wrong with customers. I will share all the details on phone call.
Please contact me on my phone no[protected]

Dear nhai, i have icici bank fastag and linked vehicle no. Is ma3nfg81sjb18512. Today[protected]Time:12:17:34, trip number[protected] on anewadi toll plaza. I was traveling to satara through non fastag line due to long queue. At this time toll plaza collected my toll by cash plus amount debited from my fastag account rs. 65. Here they not given me toll receipt due to some technical problem. This all situation you can watch through your cctv camera. Please solve my complaint and return my amount.
(Amount debited snapshot of mobile phone)

Neelambur toll plaza coimbatore charges rs.45 for a stretch of 18 kms. But it is quite a disappointing journey. The road is very narrow and two ways not four ways. Lots of traffic.

No proper lights on the road. No lane discipline no reflectors. It is a nightmare to travel through this route. The authorities seems to be shameless and blind. Public have to pay to drive through this nightmare. Hope the authorities open their eyes and do something.

The toll fee keeps increasing every now and then, y should we pay a toll fee, the government shouldn't fool people. Every toll need to be excluded after a period of invested recovery period. The govt and ministers get certain amount of commission on each toll and superseding poor people.
Notable thing is - the toll is free for the cars and jeep which has hoisted a political flag who has more looted money.
Bharat mhatah ke jai..!!

Dear sir,

So sorry to say that but toilet condition really bad and pathetic at gmr ambala-chandigarh toll (Towards chandigarh). Had to use urinal towards my trip from delhi to chandigarh. I stopped at toilet just paying after toll tax. Entered and found urinal were full with lots of flies roaming here and there. Seems toilet seats were not cleaned for so long. There was no taps on wash basins. No water. It was dangerously unhygienic. Kindly look into it. Needs immediate attention and rectification.

Rgds
Traveller

My name is v. Karthikeyan residing at 97/1, sengulam east street-3, chozhavanthan road, tirumangalam from 1971. I am working in theni which is 70km away from tirumangalam. Company has provided me a car tn60 m4114 (Innova).in the past i have not paid any toll since i am residing in tirumangalam. But now the people working in toll plaza (Very rough behaviour) are asking me to pay even after showing my residence proof of tirumangalam.

I was going on national highway and came across choryasi toll plaza section bharuch-surat, there was a long traffic and i had waited for 5 minutes so i had told them that i waited for 5 minutes in the yellow line so i wont pay the toll according to yellow line rule, so he said that there is no yellow line rule on national highway and he started arguing and closed my way using barrier, firstly he told me he will give us in writing on backside of toll ticket that no such rule exist there but once i paid the toll he refused to give in writings and we were forced to leave the place. He allowed 2-3 vehicles that were ahead o[censored]s without paying the toll charges, but being a maharashtra 'mh' registered car he stopped us and started arguing. He argued and talked disrespectfully and loudly.
Ticket no : [protected]
Booth & operator no : lane14 24613
Date & time : 26.04.19 18:41:07
Gst no: 24aabci4827m1zf
Choryasi toll plaza
Section : bharuch-surat on nh-08

I will be looking forward to know what actions are taken so kindly revert back on my email address : [protected]@gmail.com

Dear sir, madam

I'm writing this to inform you and complain about an unpleasing incident that happened on april 23 2019 at 10:37 am.

On april 23, when i was driving from new gurgaon to gurgaon at fast tag boom barrier lane # 4, boom barrier suddenly hit my car. After reaching ahead i checked my car had a big dent is visible on side of the front mirror at the driver side. My car number is dl4c ap 8596 and you can see this in the footage.

My tag was active, had balance, and it was read by the sensor. Despite this, it fell down and hit may car. It was a shock when it suddenly fell on the screen and could cause even more damage as i could loose control due to the sudden impact and the consequent shock. On the way back, i spoke with one of the operators there and she suggested me to put a formal complaint.

Please register a complaint against it and compensate for the damage to the car.

Manish
Manish. [protected]@gmail.com

Toll is being collected on dasna toll plaza, while there is construction work going on from dasna to hapur bypass road. Most of the time there is heavy traffic jam on this stretch. It is unethical to collect toll on under construction road. Therefore we request you to defer this toll collection till the road construction in this stretch is complete.

There is no any online payment fecility or any bank account for fastage monthly pass holder. your's cashier shift is also not setisty to us i.e. 9 am to 5 pm from date 21 to 30th last 10 days of every month becose we are crossing sach as toll before 9 am and after 5 pm. after that time nobody will accept our monthly pass payment for next day recharge from the idfc bank for next month visits. so pls provide to us any account no where we may recharge our monthly pass without any your cashior help as also bee halpless during his duty time purheps.

Sir, i am an force personal. I here want to throw light on behavior of a nhai toll tax at kichha to rudrapur in uttarakhand. Besides instructions given to all tolls around the country to not take tolls from defence personnel wether on duty or not as defence personnel are in active service and should be treated as 24 hours round the year on duty and saluting them or giving standing ovation, this toll plaza has been taking tax from defence personnel and sometimes if any defence personnel tells them about the rules, they tell you are not exempted still i am leaving you. I being a denizen of kichha have paid tax 3-4 times at this gate thinking who get in arguing with men there. Hence you are requested to send clear cut instructions to this toll plaza. Thankyou

I sunil kumar want to bring one thing to your kind notice that i have made a journey with my car (Hr 80 3001) on 18.04.19 in night and toll tax which was to be deducted 50 rupees but actully it was taken 95 rupees and said to me you have to paid this amount. I was with family so i didn, t taken risk and i have paid the amount but this is unethical. Kindly take action and also return my extra paid (45rupees, proof attached). Hope for best at your end
Toll plazza (Kaithal tollway private limited)

We had purchased 65 nhai bond in the name of bhawana verma on 29 december 2018. The bonds were expected to be delivered in february and same were tried by speedpost no ed[protected]in but as we were not present at home at that time the post got returned back to its sender address. Now we tried to customer care at [protected] but there was no response. Kindly bonds send again at same address and my contact no is [protected] that was also mentioned on bonds. Thanks and regards bhawana verma

NH4 between Pune to Kolhapur in Fastag lane they are allowing cash payment vehicles also. Which causes time delay for fastag vehicles. Please let us know what is the purpose of fastag lane?
When line is too long during festival time it will take too much time at toll booth. Where is 100meter line and who is monitoring those things?
Please address these issue as soon as possible.

1) no street lights working on nh48 or on service road adjacent to nh48. Even bigger lights installed does not work. We have tried reporting this issue many times to different department however no action till now.
2) no speed breaker on service road adjacent to nh48 in front of shagun society. High speed vehicles ply on service road on both direction. They don't slow down in front of shagun society.

On 16th april, 2019 at akhepura toll plaza nh-11, toll workers deducted double amount of 55 rupees from me. First transaction was from cash and then from my sbi fastag card..
This is totally unfair. You should have to look into it and kindly process my refund of 55 rupees.
Please lodge my complaint and inform me about complaint number and take action against your worker and update your system.

Jaikishan
[protected]

It has been a regular probleem at nhai toll on yamunanagar ambala highway at milk majra. Every time it happens that fastag is not working or they say it is black list whereas few minutes earlier same fastag is being used on previous toll plazas & has sufficient balance.
In such cases i have to pay cash. After few hours i get a message & mail that fastag has been deducted for the same toll where i paid cash as it did not work at that point of time. It is all due to untrained personnel on toll plaza operations & slow network systems on the toll plaza.
It is happening regularly & no solution. I end up paying double each day thru cash & fastag both.

Pl let me know how do we get refund in such cases??
Thx

Amardeep.