National Highways Authority of India [NHAI] Complaints & Reviews

There is dire need of separate fastag lane at the ghaziabad exit of the eastern peripheral expressway.

The staff there is so unskilled and untrained that they take so much time in manual processing that the entire pupose o[censored]sing the expressway - i. E. Saving time is lost.

Even with such less traffic on expressway there is always a queue of 10-15 vehicles waiting at the toll booth of the exit and even with the vehicles having fastag need to wait for 10 - 15 mins.

So, please arrange for a separate lane for fastag users and make sure there is some penalty on the vehicles entering that lane without fastag installed.

Dear sir/madam at nh 275 ie bengaluru bantwala via mysuru near bidadi railway station towards mysuru there is a hump and a u turn but the authorities have just made a hump but didn't put a white paint on it or not even a reflectors, advance sign boards indicating humps and uturn or dim and dip signals nothing provided as this is a nh and a busy highway there are thousands of vehicles passing daily and i personally witnessed lot of near miss accidents in the spot and some major accidents also so please provide necessary safety things and help passengers travel safely thank you

The one way toll on the mumbai pune expressway is ₹230/-, however when a car passes both tollways on the expressway an amount of ₹138/- is deducted. That means the total toll paid by a vehicle using fastag on the mumbai pune is ₹276/-

This is unfair charges to the fastag user and must be corrected and the excess amount charged to my account must be reversed.

Further this practice needs to be stopped and the user should be charged based on the point of entry and point of exit.

I have paid double side toll today at nh54 jeeda toll tax but at return time they told me to pay again toll as i am unable to show receipt and dont want to check there own system and abused me by mr naresh jatt survisior at that time but after 15min and my harrasement they check there system and found that i have paid that already this is total harrasement as it is late night i was driving woth my family.
Gaurav bansal [protected]

Dear Sir,
there is too much dust while running of vehicle on NH 206 Near KPC colony gerusoppa due to filling of soil on both side of footpath. Both side of the road is having residence and dust is came in to houses and for curing the water problem ocurs in April and May month.so please take necessary action to avoid dust problem.Its can help full to common people.
The problem to upload pictures is website supporting only 2MB.
Thanking you Sir

The toll plaza at murthal on g. T road near haveli have such poor management and no separate lane for just fastag.. Even with fastag we need to stand behind long queue of vehicles. There should be a separate lane only for fastag and no other vehicles should be allowed to facilitate fastag users and save time.

Several time i have asked the person sittibg in toll booth to take it up with their management but nothing happens. For eveey passage at least 10-15 mins are wasted in spite of having fastag. This is very bad.

Hello team
I would like to bring to your notice that in karnataka we are facing problem with attibele toll gate. There is a dedicated fast tag line available there, but they are allowing non fast tag vehicles also in that line and collecting cash, which is making a long waiting period for fastag users. Last saturday (16th march 2019) i waited more than 30 mins in this line. When they question about this malpractice their behavior was rude. This is happening almost all days. Could you please help us. Many fasttag users are facing the issue in this toll gate

Dear sirs,

This is to convey that

1. The toilets at karnal toll plaza are dirty, filthy and with foul smell.

2. There is no water in either the toilets or even the wash basins.

3. Efforts to contact the project manager or other responsible personnel (As mentioned on the toll receipt) went in vain. (March 17, 2019)

4. It is a matter of great concern that the highway from narela, murthal upto jalandhar has been eroded from place to place (Right in the middle of the road) with potholes/puddles.

5. Exorbitant toll (Rs 410/-) for a stretch ranging from murthal to jalandhar i. E. 300 km, is being charged but with very poor maintenance!

6. There is waiting period at toll plazas ranging from 4-10 minutes. If 3 minutes rule is there at all - it is not in force!

श्री मान जी, नेशनल हाइवे नम्बर '07' के ऊपर पिछले कुछ दिनों में पुलियों का निर्माण किया गया था, लेकिन जो पुलियां है वो सड़क से ऊंची है उनका लेवल सड़क के बराबर नही, जिस की वजह से पुलियों के इर्द गिर्द दोनो तरफ बहुत खतरनाक गड्ढे बने हुए है, जिनहे तेज रफ्तार साधन बहुत ज़ोर से बजते है । क्योंकि ये पुलियां दूर से नही दिखती, सभ से बुरी हालत nh 7, पर अबोहर-मलोट के बीचों बीच गांवो बलुआना में है जो कि बहुत खतरनाक है, इसको 2 बार पहले भी रिपेयर किया जा चुका है लेकिन घटिया मटीरियल की व्रतों के कारण यह बस 1-2 माह तक ठीक रहती है उसके बाद उसी हालत में हो जाती है किर्पया जल्द से जल्द इसकी रिपेयर करवाई जाए ।
धन्यवाद सहित
दीप कंबोज मलूकपुर

While travelling from jaipur to delhi, road is bumpy and suddenly the vehicle gets a shock which resulted in crack of wind screen which i had to get replaced and spend money despite paying tolls. Moreover flyovers are so badly needing repair that it is difficult to travel for a patient. My suffering from knee pain faced acute pain due to shocks and very uneven roads making journey bumpy.

This incident occurred at gorakhpur toll plaza where the toll fees collector wasn't in his cabin for very long period of time... Rather he was chanting with his friends outside his cabin even after looking up to the long queue of the cars... When my turn came... My dad asked him "don't you value our time" he replied "no" i mean just imagine how it would have felt that time. As soon as he said no i took my phone and started recording him... And asked him to repeat it again... But guess what... He didn't.

Kindly take strict action against him...!!!

Today while travelling from mumbai to pune thru my car where 213 rs charged on khalapur toll plaza - lane id:e14 trip no.[protected] & rs. 142 were charged at talegaon toll plaza - lane id:e02 trip no.[protected] total amount charged rs. 355/- for one way trip.

Same case happened on 23.02.2019 where 213 rs charged on khalapur toll plaza lane id:e03

When i raised the issue with the person (Mr. Ambre) regarding excess deduction he upfront rejected the claim stating that you have installed wrong fast tag.

Waiting for refund of excess deducted toll.

Rahul phadke
[protected]
[protected]@yahoo.co.in

Myself devendra gupta, as i was passing through khairabad toll plaza, at the time of payment the staff informed me about the failure of pos machine, when i enquired about it he said "online payment ke liye itna lamba line lgaoge" after that he ordered for the pos machine. This is not the first time. Khairabad toll plaza staff did it so many times. Please take proper action for it.
Thankyou!

Dear Sir,
My self is Harish and I am residence of Village MAtheri Shekhan Distt Ambala Haryana. I am trying to explain you the problem which we are facing in newly build NH 65 from Ambala To Kaithal. My Village comes in this Highway, and they made a four lane highway without giving us any crossing area. Now we are facing problems every time while crossing to the highway. We've to face very speedy vehicles while crossing. And already around 10 plus accidents had been happened there, even 2 persons lost their life while crossing that road and many injured just in 2-3 months. We request you to please take action against this complaint and provide us suitable crossing area. further I would like to say that that crossing area is not just for our village its used by more than 5 villages. and everyone is upset with this crossing. Please do some needful steps and help to provide us proper crossing area. I will be available any time if you need any further assistance regarding this complaint.
Best Regards,
Harish
[protected]

I have use SBI fastag that tag is active and i have an balance, But now i cross tool way that time our server said your tag is block list, and i am contact SBI customer care that time they said contact to your agent, but agent end they send an proof of activation, and proof of fitment, now i want immediately resolve the issue.
My tag id [protected]
concern dates 06.03.19 and 14.03.19.

Hi I’m Living in Subramaniyapuram TRICHIRAPPALLI 620020 in this above mentioned area the road side shops are too disturbances for traffic and many accidents last time your department came for encroachment that’s best and during that period it was so nice but after 15 days they again started their shops in road it’s to disturbing for livin peoples and for travelers can’t go left to slow slowdown the vehicles from the road my humble request please take action for this complaint

Sir,
I'm working as manager in powerica ltd. Dta unit bangalore. My office is just 1km after kulumapalya toll plaza. I'm coming from nelamangala. They are charging full amount (Rs. 40 per day).
Request to intervene and provide us a concession rate as we are hardly using 1% of the total stretch.
Please do the needful and let us know what to be done for availing free / concession rate.

Dear sir,

I bixapathi gollena had experienced a bad situation with toll plaza people. Toll plaza is located on warangal-hyderabad highway at gudur village, nalgonda distirct, telangana.

I had paid the toll fee of rs. 90 (Ninghty ruppes). However the fee collecting operator did not give the bill and he argued that machine is not working. They had wasted my time and there was a huge traffic jam behind me. They argued and did not give proper bill. Instead he gave me a writing of fee collection details on a plane white paper which do not have any authenticity. There is no stamp of the plaza name etc.
I had attached the bill for your reference that i was given by toll people.

I would request please consider my complaint and a necessary action to be taken on the toll collecting people.

Date of commute: 11 march 2019

Vehicle no. Ts08ev5006
My phone: [protected]

National highway vijayawada to machilipatnam route. Drainage work is in process in poranki area penamaluru mandal vijayawada. From the last three months we are facing the problem. The contractor not finishing the work. Everywhere he was done half work. News papers already wrote about it. But nothing happened. It very dangerous to children if fell down in it.

Sir,
I performed my journey on 11th of March, 2019. Fasttag is activated in my Vehicle No-JH01DD0804. But at the toll tax counter, it was told that fasttag machine is not working. I paid Rs. 45 in cash. (You can see CCTV Camera). I was in hurry due to traffic. That time I did not see the receipt. But when money was deducted from my account then I thought to lodge a complaint. But when I saw the receipt, I surprised that the counter gave me receipt of 10th of March, 2019 without Vehicle no. (You can check the machine, if printing details are recorded). It is fougerry. I tried to call customer care but failed. You are requested to look into the matter and take a stern action against the accused.
Thanking you,
Dr. S.K.Singh
Vehicle No-JH01DD0804