National Highways Authority of India [NHAI] Complaints & Reviews

I was travelling from bangalore to davangere via nh4 (To & fro) in my new car and fast tag was registered.in the to and fro journey i encountered 5 tolls where my car's fast tag was read.
From bangalore to davangere i passed only 2 tolls via fast tag lane which are listed below.
1. Kulumapalya toll plaza, date[protected], time - 07:12:38
2. Chokkenahalli toll plaza, date[protected], time[protected]

Later for the other three tolls i passed through the regular toll lane and took the receipt for up & down (To & fro), since i was returning the same day.

While returning, the tolls at hebbalu & karjeevanhally toll plaza, i requested the toll incharge guy not to read the fast tag since i have already have the receipt given for up & down, inspite of my request the toll guy has deducted the money, the details are below.
1. Hebbalu, date[protected], time - 19:42:15 (Transcation id:[protected]), amount deducted - rs.60/-
2. Karjeevanhally toll plaza, date[protected], time - 21:59:37 (Transcation id:[protected]), amount deducted - rs.80/-

Request you to refund the amount deducted to my fast tage account

The scan copies of the receipt has been attached.

Best regards,

Chetan. S. L.
Mobile no: [protected]

Dear
Yesterday i was travelling from mohal (Solpaur district) to solpaur. There is a toll between mentioned city. While going my money for toll was deducted from paytm. While returning it was not detected and i have to pay manually 55 rs. Because of this fault i have to suffer 25 rs. I have paid 55 + 55 but actual retrun charges was 85rs. My vehicle number mh13 ck 2802.

Hello sir
I vikrant from gurgaon. I am travling in local taxi (Maruti ertiga) on nh8 from manesar to dharuera. My mobile is left in the taxi. I know the the date (12/12/18) and time (2:00pm to 3pm). The nhai camera near kapdiwas, haryana. Plz help me to find the taxi no. By your camera.
My mob no.[protected]
Email-vicky. [protected]@gmail.com
Thank you

I travel between bangalore and mysore quite often on nh275. Most of the highway is nice and clean and provides a satisfactory ride. However, there are many speed breakers along the entire stretch that have very poor signs to highlight these speed breakers. Added to this, there are no flashing lights warning about an upcoming speed breaker on the road and, there is no reflective white paint on the hump either. And where ever there are signs showing an upcoming hump, the hump does not exist and vice verse. With vehicles traveling at the speed limits, there is very little time to break, as the hump can be seen only at the last minute thereby causing damage to the undercarriage of the car not to mention the injuries to passengers as well. I think it is not too much to ask to have the humps painted with some bright reflective paint and also ensure flashing reflectors well before the impending hump. Obviously, someone is not paying attention to this important aspect of driver/passenger safety on our roads. It is high time this simple safety effort is put in to save precious lives and enable a smooth and safe ride on our highways as well. Thanks!

Respected sir / madam,

My name is myelsamy. B, i have a very bad experience from one of the paid toll at vaiguntham, salem quota.

I am using a fasttag obtained from kvb bank associated with my mobile number [protected]. The last time, i have used this toll was on[protected] where i was deducted 60, inr as toll charge.

I have not used this toll after this date, however, i have received a message on[protected] again saying that i have used the toll and was deducted 60 rupees. Off-late, many of my friends have also experienced this issue, their fast tag is getting debited without using the toll and i request you to take a serious action. I would like to have the amount reimbursed immediately as this is a serious fraud involved by the staffs and the management of the vaiguntham toll plaza near salem.

I was traveling in swift dzire car towards pune and stopped to pay the toll. Toll amount was 90 rs and i gave 500 rs note. There was huge queue as the time was around 5 pm evening on sunday 16th dec. The person at the counter returned 410 rs to the person standing just outside the counter. The person standing outside the counter then returned me 410 rs and then i left the toll plaza. It is after that when i checked for the receipt there was...

Am serving in indian army. And am going to salasar. When i am crossing toll plaza shobhasar nh 58 they are asking me my i card now that time i am not carry my i card but am carry my leave certificate and my other related documents. But they are not agree. All staff behave is not good speacialy his employer mr surender. I submit my toll tax 25 rs. Then i cross this toll. Indian government already declare that soldier don't paid tax in all india toll plaza please take a necessary action against this toll plaza please. Thank you
Yours faithfully
Umesh kumar

I stay in hadapsar and going to kalbhor phata near around 7 km

We crossed toll in between and they asked for toll around 25 rs.

And same for returning.
Why should i pay toll if i just have to travel for 7 km and toll is in between?

I asked authority to not to charge because we r residents of same area.
But he argued very arrogantly.

Request you to take immediate action about this.

I sending complaint on nhai65... Every saturday, sunday and monday we are facing problem of waiting 20mins... So much time wasted. No proper response from employees... Rude response... People have more problema than benefit... Please take this compliant as serious take proper action.. If we are asking queries no one is there for giving solution.. It is better to increase tolls...

I am having vehicle no. Pb11av5470 and am maintaining sbi fastag id 34161fa[protected]c93a0.
Toll charges deducted twice for journey on 13.12.2018 at 6.02pm and 6.07 pm at kalajhar toll plaza on patiala sangrur highway in punjab for the same journey. Rs. 80.00 deducted at 6.02pm and rs.45.00 at 6.07pm.
I request you to arrange of refund of rs.45.00 in my account.

Surinder kumar rattan,
51, 1a/8, guru nanak nagar patiala
Mob [protected]
Mail: [protected]@yahoo.com

Respected sir i went every day laxmi nagar, delhi to bawana. But here is from some time i am seeing some hawkers selling there products on highway side by side. Therefor now there is too much chances of an accident. Police is also there but no body has any tension about that. Not only 1 or 2 hawkers but more then 20 are there after gaping of meters between 1 to 3 km. So i request you to do something about. Otherwise traffic jam and accident would be cause there thanks

The fastag lane in athur toll plaza on nh45, edayalam near tindivanam is not dedicated. Vehicles paying cas are allowed in this lane defeating the purpose of etc.
I have used this toll on dec 11th 2018 going from chennai & on dec 12th while returning.
Both times, there was no dedicated lane!
The staff is also rude.
Attaching pics.
Please take action and ensure that dedicated lane only for fastag is provided.

This complaint is about godhra - ahmedabad nh47.
On this road we need to pay toll some of rs. 105 & 90 at vavdi and pithai. Road condition from
Sevalia to ladvel is extremely bad. Big size of broken road in the middle. 2 times i was nearly to met with an accident just because of roads. If nhai cant provide good roads then why they are collecting toll. There is not any complaint number or any contact number on toll receipt. My car suspension get fully damaged due to this road.
Normally people go on speed of 80-100 on highways and suddenly you find big part of broken road at that time you cant slow down speed immediately and chances of accident increases due to this.
I request you to repair road both side proper way.

On sunday I met with an accident due to tyre burst because of a huge cement block fixed on NH1 near Murtha toll plaza. The cement was sharp pointed and such a huge block. I'll go to consumer court and RTI. Why we are paying taxes to you?
Your NH1 highway is a in the worst condition due to which I have beared losses and met with an accident. I need to know what step you are going to take and what compensation u r going to give me.

Please take necessary action on a road hump opposite to suresh fuel station on bangalore - mysore nh 275 within mandya city limits of karnataka state with pin 571401. The road hump is not noticable for vehicles and there are atlest 40-60 accidents / damages caused to various vehicles and various sufferings to public on daily basis. Treat this as most urgent

Dear sir, it is to state that the services of fastag at your luharli toll, sikandrabad is too poor & need immediate attention. There are following two major problems which customers are facing:
1- barrier is getting opened too late. Sensors are not effective. It is sensing very late.
2- always there is a rush due to ineffective working of staff & ineffective fastag system. We are getting through by taking 20 to 40 minutes.

Also we are facing problem at entry & exit of peripheral express way at beel akbarpur & kasna entry/exit points. There also we have to take manual entry slip & submit it while doing exit. Then what is the meaning if fastag. It should sense & allow.

It is therefore requested to kindly look in to & resolve our problems.

Thanks & regards
Pankaj chaudhary
[protected]

Date - 08.12.2018
Time - approx 2 pm
Vehicle number - od o2 an 1164
Dear concern
Here modi govt. Is promoting for cash less transaction and your pipil tool plaza they are not accepting the money with anymode except cash. When i ask them for cash less transaction they clearly said. If you want to cross the tool give cash or else do't cross it. Is this is your achedin???

Sir, we are transporting bauxite from maharashtra to hindalco belgaum, here there are 2 tolls, kognoli toll & hatarki toll, since couple of years toll for local vehicles were reduced, we never ever objected to pay, before they used to ask for photo copy of documents of vehicles, which were always available with our vehicles, now hatarki toll plaza, which is 40kms from belgaum towards kolhapur, are demanding for original papers of vehicles every day, we did provide them true copy, they just ignore & threaten us, as the vehicle ply in within local place we don't keep original documents in vehicles, we always keep photo copy with authorised true copy, rto department & police departments never object, while this hatarki toll in charge always hold upon the vehicle for hours, we are paid as per local rates of toll by the company, while hatarki toll charges us double the rate, when ever asked for in writing thy threten us saying will never let you go through this toll,

Please look into this matter

महोदय/महोदया
आपको शिकायत/सुझाव कर्ता यह सूचित करना चाहते है कि आपके द्वारा संचलित/अधिकृत संचालक द्वारा 1 रुपये के सिक्के स्वीकार करने से इंकार किया जा रहा है जबकि टोल 55 रुपये है और ऑपरेटर को 50 के नोट के साथ 1 रुपये के 5 सिक्के दिए गए थे। 5 रुपये के 5 सिक्के गिनने में भी कोई कठिनाई नही होनी चाहिए। जबकि ऑपरेटर द्वारा यह बताया गया है की 1 रुपये के सिक्के चलन से बाहर हो चुके हैं।
में आपका ध्यान आकर्षित करना चाहता हूँ कि भारतीय मुद्रा को अस्वीकार करना एक दंडनीय अपराध है जब तक सरकार या भारतीय रिजर्व बैंक इसके लिए कोई नोटिफिकेशन नही निकलती।
आत: आपसे अनुरोध हैं इस तरह के कृत्य को रोकने के लिए समुचित कार्यवाही करते हुए टोल कर्मचारियों के लिए पुनः इस विषय मे निर्देश निर्गत करे ताकि जन सामान्य को होने वाली परेशानी से बचाया जा सके।
समुचित कारवाही कर अवगत कराएं।
विवरण:-
1. Toll plaza name- Tundra(km 224.95 on NH-2)
Section- Agra-Shikohabad
Booth & operator no.-E02/023287
Date & time-consuming 09/12/18 07:45
2. Toll plaza name- Guru (km 285.2 on NH-2)
Section- Shikohabad-Etawah
Booth & operator no.-E02/201128
Date & time-consuming 09/12/18 09:00

It took us 13 mins to get off the toll both and the official says there is no such rules
Have the vedio in proof. If it says on google it’s allowed on google 2:50 mins how can the stop more than hunderd of cars. On 8 december timing 5:50pm. If this rule is not applicable then why wrong indications on google. What’s the exact rule and format. And if we really have some proplems as a youth to whom we should go to. How to expect to get it resolved from the government we chose