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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 36

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C
Chetan A.G
Sep 25, 2022
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I was made to to wait more then 5 min at Karjeevanhally Toll Plaza by the toll operator due to one over load in front and simply scrolling with him. I insisted to take that vehicle front and talk to him which he didnt accept and made us to wait. Later toll operator asked all standing behind vechiles to take reverse and take another line. I insisted not to collect toll for my vehicle as we waiting more then 3 minutes but still toll operator forceably scanned and allowed us to pass through.

I request to take strict action against this toll operator making unnecessary wait us and request to refund this toll amount. Details of toll attached
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    Sulender Dhiman
    Sep 24, 2022
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    My car no is HR29 AM 7572, was in my residence parking and amount of Rs= 110/- deducted from my Paytm wallet.
    So I request you to please return my deducted amount
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      S
      Shivaranjan H R
      Sep 24, 2022
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      Address: karnataka

      There are 2 toll plazas which are just 16kms apart in the Bangalore-Mangalore Highway. They are Kirasave ( BOT (Toll) )
      Km 119.100 - NH-75 in Karnataka & Karbylu (Bellur Cross) ( BOT (Toll) )
      Km 101.250 - NH-75 in Karnataka. They are collecting 50rs and 45rs respectively.
      Just for 16 kms, we are paying 95 Rs.
      Please look into this, Also Nithin Gadkari has told that toll plazas should be 60 kms apart and remaining ones will be closed.
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        iamSTej
        Sep 24, 2022
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        Dear sir, one toll gate near anantapur named Marur toll gate is keep on increasing toll fee ubnormally. It was 90 previously and it parallely increased to 110, 125 and now 130. I don't why they are increasing their fee. No toll gate has increased fee above 110 and road maintenance is also poor.

        Every toll gate has board that contains toll fee charges. So that user knows how much they are charging for each type of vehicle. Here in this Marur toll gate they strick off the fee rates on board.

        Please take it as complaint. If the charge is fine according to you then atleast update that charge fee on the board.
        Sep 24, 2022
        Updated by iamSTej
        Dear sir, one toll gate near anantapur named Marur toll gate is keep on increasing toll fee ubnormally. It was 90 previously and it parallely increased to 110, 125 and now 130. I don't why they are increasing their fee. No toll gate has increased fee above 110 and road maintenance is also poor.

        Every toll gate has board that contains toll fee charges. So that user knows how much they are charging for each type of vehicle. Here in this Marur toll gate they strick off the fee rates on board.

        Please take it as complaint. If the charge is fine according to you then atleast update that charge fee on the board.
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          H
          hemantjoshi362
          Sep 23, 2022
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          Address: Rudrapur to haldwani NH 109, tanda range

          There have been a lot of mattresses in this road, many people have died, today on 23/9 only a child has died after falling from the bike due to riding in a mattress. Get the road repaired by suffering.
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            S
            Shrishti Dewangan
            from Raipur, Uttarakhand
            Sep 22, 2022
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            Hello,

            I am Shrishti Dewangan, working in HPCL Raipur. Mandir Hasaud( BOT( Toll)) operator is not issuing local monthly pass even after repeated follow ups
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              K
              Kaptan Singh12
              Sep 22, 2022
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              Address: Gurgaon
              Website: NHAI

              Respected Sir/Madam,

              We are facing same issue at same toll plaza i.e. Palwal- on KMP.
              Most of time we are facing 245 /- deduction charges instead of 45.
              we have raised the all the time but after 24 days they are rejected the request and there is no reason. It is happening with me last one year's more than 20 times.

              I am requesting to you please help me on this if possible.

              last Saturday i went to Agra from Gurgaon-Sohna and i cross the Ghamroz- Sohna toll plaza AT 18:52:53 and i have Also paid there 115/- and than enter the KMP by Nuh toll plaza and exit FROM the kmp at PALWL toll plaza from LINE-1
              At 19:33:40 pm (Trip No 312046E[protected]/[protected]) and the have deducted the amount of 245 instead of 45/-.

              This is the repetitive issue which we are facing and there is solution and i have raised the request so many times but not get the solution simply the rejected the request without any reason.

              Once again ai request you please kuch kero yar it is not fair...

              Reagrd's
              kaptan Singh
              +91-[protected]
              [protected]@gmail.com
              +1 photos
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                A
                A N Sharma
                from Nagpur, Maharashtra
                Sep 22, 2022
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                Address: 2A/3, BASERA APARTMENTS, R M S COLONY, ANANT NAGAR

                कार्यवाही का बेसब्री से इंतज़ार है
                सबसे पहले CH 45827 से 47677 और 53100 से 55070 की जांच तुरंत करवाएं
                ठेकेदार और संबंधित अधिकारियों को इसकी सूचना प्राप्त हो चुकी है और वो इसको रफा दफा करने की तैयारी में लगे हैं
                ठेकेदार से केवल ठीक करवा लेना और उसे छोड़ देना ही पर्याप्त नही होगा ऐसे में वो दोबारा करेगा पकड़े गए तो ठीक कर दो नही पकड़े गए तो कमाई हो जाएगी, ऐसे ठेकेदार को ब्लैक लिस्ट किया जाना चाहिए

                On Wed, 14 Sept 2022, 12:49 pm Avi Electrical Services, wrote:
                कोई भी सरकार कुछ बनाती है तो राज्य और देश की तरक्की के लिए बनाती है,

                उसकी उम्र 20 साल या 40 साल या उससे भी ज्यादा के हिसाब से उसे डिज़ाइन करती है

                आजकल पूरे देश मे जो सबसे बड़ा काम चल रहा है वो है सीमेंट की सड़कें जिसपर अरबों रु खर्च किये जा रहे हैं

                ऐसे में कोई सरकार द्वारा निर्धारित किये गए मानकों के अनुसार सामान देने का वादा कर पैसे ले पर काम मे उन मानकों का पालन ना करे, चोरी करे 20 साल की जगह 2 साल भी ना चलने वाला समान इस्तेमाल करे तो उसके खिलाफ कार्यवाही क्यों नही होती,

                एक सख्श अपनी email id से जानकारी भजता है अपना फोन नंबर भी लिखता है तो उसे यकीन होगा तभी वो इतनी हिम्मत कर रहा होगा,

                मैंने ऐसा किया पर मुझे इस विषय मे कोई हलचल नही दिखी ना ही मुझे कोई आश्वासन मिला कि कार्यवाही हो रही है अपितु उस सख्श तक ये खबर पहुच गयी है कि उसके खिलाफ शिकायत दर्ज की गई है

                सरकार बदली मुखिया बदला पर अब इंतज़ार है तेज कार्यवाही और कड़क प्रशासन का

                उम्मीद है तुरंत कार्यवाही होगी और उसे और उसे बचाने में लगे लोगों को मौका नही दिया जाएगा

                धन्यवाद

                On Mon, 12 Sept 2022, 5:11 pm Avi Electrical Services, wrote:

                [protected] Forwarded message[protected]
                From: Avi Electrical Services
                Date: Thu, 8 Sept 2022, 10:08 pm
                Subject: Fwd: Information about duplicacy in N H Projects
                To:

                [protected] Forwarded message[protected]
                From: Avi Electrical Services
                Date: Thu, 8 Sept 2022, 9:13 pm
                Subject: Information about duplicacy in N H Projects
                To:
                Cc:

                प्रति,

                Vice-Chairman and MD MSRDC

                Name of work: 4 – Lanning of Existing 2 – Lanning stretch from from Wakhri at Km 44.700 to Khudus at Km 77.800(pkg – 2) on Mohol – Alandi Section ( Design length 33.100 Km)of NH – 965 in the State of Maharashtraon EPC mode

                विषय : उपरोक्त कार्य में विद्दयुत कार्यों में ठेकेदार द्वारा की जा रही अनियमितताओं की रिपोर्ट

                ठेकेदार नाम हैं : Phototronic, Plot No. 78, 3rd Floor, Geetajay Tower, Attrey Layoout, Pratap Nagar, Ring Road, Nagpur - 440022

                Streetlight Pole Utkarsh का अप्रूवल लेकर लगाया है और ब्रैकेट लोकल फैब्रिकेटे करके बिना Galvanize करवाये अलुमिनियम पेंट करके लगा दिया और लगभग आधे ब्रेकेट कमर्शियल पाइप से बना कर लगवा दिया ये फ्रॉड केस है

                ऐसा बहुत कुछ और भी है अगर बारीकी से जांच करेंगे तो ये सब बाहर आयेगा

                जहां तक मुझे जानकारी है कोई भी इलेक्ट्रिकल काम का ठेका उसी को दिया जा सकता है जिज़के पास इलेक्ट्रिकल ठेकेदार का लाइसेंस हो पर ऐसा नही हुआ और ठेकेदार को काम के लिए साइट पर इंजीनियर नियुक्त भी करना जरूरी है ऐसा भी नही हुआ.

                कुल मिलाकर सब कुछ गलत हो रहा है इसकी जांच होनी चाहिए और दोषियों पे उचित कार्यवाही होनी चाहिए.

                पोल के ब्रैकेट्स की जांच अवश्य करवाएं वो नागपुर से बनकर गए हैं और में 200% दावे के साथ कहता हूं कि इनको Galvanize नही कराया गया है

                ऐसे ठेकेदार को ब्लैक लिस्ट किया जाना चाहिए

                धन्यवाद

                शिकायत कर्ता :

                अनिपिंडी नागसूर्यम शर्मा

                2A/3, बसेरा अपार्टमेंट्स, अनंत नगर,

                नागपुर - 440013

                मोबाइल: [protected] / [protected]

                Copy to:

                [protected]@maharashtra.gov.in / [protected]@govmu.org / [protected]@cvc.delhi.nic.in
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                  N
                  Nitin Adam
                  Sep 21, 2022
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                  Address: Solapur

                  Dear sir,

                  Umaraga To Solapur, 90km, Road Condition is very bad, we are paying toll charge for last one year but road not done yet
                  road are bad Y? should we pay toll charge, road not good condition,
                  please as soon as repair the road ambulance also not go properly

                  Thank you
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                    R
                    Rishabh
                    from Lachhmangarh Sikar, Rajasthan
                    Sep 19, 2022
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                    Address: JIWANA TOLL BAGHPAT TO SHARANPUR ROAD

                    Dear Sir,

                    With reference to the subject I wish to lodge complaint against malicious behaviour of toll manager JIWANA toll plaza. I am working in Bank and there is jiwana toll plaza between my residence and branch. Earlier I had monthly pass for the toll and it was being renewed every month but now new manager came and told you are not local resident and pass cannot be given to you and misvbehaved with me. He has put my vehicle no. UP25DH6832 in the blacklist. I have balance in my fastag still it is showing blacklisted because he has done something in his portal.

                    Kindly help me, it is ok if he is not renewing the pass but he has no authority to block my vehicle no due to his personal grudge.
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                      D
                      deepak kallannavar
                      Sep 19, 2022
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                      The National Highway a stretch of 30kms from Belagavi, Karnataka to Hattargi, Karnataka is damaged since 5-6 months. And it has not been repaired yet, not while traveling i could not see any maintenance work being carried. Our vehicle are being damaged by running on those roads. The toll collection booth dosent take proper time to time maintenance.
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                        M
                        MONEY QUEST
                        Sep 18, 2022
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                        My vehicle's fast tag was activated on vehicle's number but i had not received fast tag. On 18th Sep I started off from mayur vihar delhi went to haridwar and back . All charges were paid online for the journey while at kashi toll plaza they refused to allow without physical fast tag. The toll manager sitting in office Malkhan Singh was too arrogant and asked to file complaint as the toll tax receipt provided had different vehicle number. Most of the employees are next to illiterate on this toll and minus customer service.
                        Malkhan Singh acts as an IAS there. Somebody should check on them. Pathetic experience.
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                          K
                          kamal732
                          from sirsa, Uttar Pradesh
                          Sep 18, 2022
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                          Address: v. p. o sikanderpur distt sirsa haryana 125060

                          My name is Kamaljeet, I am a resident of village Sikanderpur district Sirsa Haryana, DHS road passes through my village which connects to National Highway No. 9, there are four turns in the village on DHS road, there is no stopper on them, due to which many times a big accident It has happened and many people have lost their lives in the accident, please pay attention to this thank you
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                            K
                            kuldeep bagnaik
                            Sep 17, 2022
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                            Address: Dehuroad

                            My cars passing/registration number MH14 FM 9614 as the fast tag is exempted on dehuroad plaza. But toll is charges me RS 41 it is not violation of rule from your side all MH 14 consumer are exempted from toll
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                              R
                              Rajan Dutt
                              Sep 17, 2022
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                              Address: Kalajhar village

                              Road 10 km near Toll plaza Kalajhar Plaza is completely damaged. But they are still charging toll from people which is a wrong collection. Toll of Rs. 100 was deducted from my paytm for a damaged road. I want my refund on priority.we asked for complaint book but they didn't provide us.
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                                S
                                SachinKulkarni
                                Sep 17, 2022
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                                Address: Anewadi toll plaza ,Tal & Dist-Satara NH-4 Maharashtra

                                Dear sir,
                                Toll charges Rs.75 deducted from my SBI Fastag A/c & Anwadi Toll ( Satara ) without passing my Vehicle No.MH11BV2614 from any toll plaza on 16.09.22. I was also in office & amount is deducted from my Fastag account. This is 2 nd incidence & same was happened in May.22.
                                Toll deduction time 01:26:43 PM
                                SMS received on 16.09.22 at 08.55 PM

                                Please look into this & Credit the same.

                                Regards,
                                Sachin Kulkarni
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                                  Address: [email protected]
                                  Website: Universallawcommunitytrust.org

                                  NO LEGALESE. JUST PLAIN ENGLISH.
                                  NOTICE TO AN AGENT IS NOTICE TO THE PRINCIPAL AND NOTICE TO THE PRINCIPAL IS NOTICE TO ALL THE AGENTS.
                                  Minister Emoven, the Plenipotentiary minister is stopped while going in his private conveyance and coerced to pay toll tax on toll plazas by the agents who denied to show ID and indemnification number is a statutory rape. This is raping of inalienable right to travel freely on road of the territory...
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                                  S
                                  Sreenivasula reddy Pallala
                                  Sep 16, 2022
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                                  Address: Basavapuram toll plaza NH 67

                                  The basavapuram toll plaza was not working properly. At night times they are not turning on the street lights of toll plaza. So many travellers are facing problems of this reason. Stealing pf diesel also taking place at this toll plaza. No cleanliness, no wash rooms, no safety measures are taken in consideration. So many accidents were took place at this toll plaza.
                                  +1 photos
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                                    gagandeep.tics
                                    Sep 16, 2022
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                                    Address: PWD colony rupnagar

                                    ਮੈਂ ਅੱਜ ਮਿੱਤੀ 16 ਸਤੰਬਰ 2022 ਨੂੰ ਅਪਣੀ ਕਾਰ ਰਾਂਹੀ ਕਿਸੇਂ ਅਪਾਤਕਾਲੀ ਕੰਮ ਸਬੰਧੀ ਜਲਦਬਾਜੀ ਵਿੱਚ ਕੁਰਾਲੀ-ਰੋਪੜ ਵੱਡੀ ਸੜਕ ਤੋਂ ਲੰਘਦੇ ਸਮੇਂ ਟੋਲ ਗੇਟ ਲੰਘ ਰਿਹਾ ਸੀ | ਪਰ ਟੋਲ ਤੇ ਹਰੇਕ ਗੱਡੀ ਨੂੰ ਅਾਮ ਨਾਲੋਂ ਵੱਧ ਸਮਾਂ ਲੱਗ ਰਿਹਾ ਸੀ | ਅਤੇ ਸੜਕ ਵੀ ਕਾਫੀ ਖਰਾਬ ਹੈ | ਟੋਲ ਗੇਟ ਤੇ ਮੇਰੀ ਗੱਡੀ ਲੰਘਾਂਦੇ ਸਮੇਂ ਬੂਮ ਬੈਰੀਅਰ ਨੇ ਮੇਰੀ ਕਾਰ ਦਾ ਨੁਕਸਾਨ ਕਰ ਦਿੱਤਾ ਹੈ |ਕਿ੍ਪਾ ਕਰਕੇ ਮੇਰੇ ਨੁਕਸਾਨ ਦਾ ਮੁਆਵਜਾ ਦਿੱਤਾ ਜਾਵੇ ਜੀ |
                                    +1 photos
                                    Sep 16, 2022
                                    Updated by gagandeep.tics
                                    Date=16/09/2022
                                    Time=9:15 pm
                                    Kurali-ropar highway toll plaza
                                    Sep 16, 2022
                                    Updated by gagandeep.tics
                                    My dameged by boom barriare
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                                      Utsabpika
                                      from Durgapur, West Bengal
                                      Sep 16, 2022
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                                      I had to wait for 5 6 minutes at beliyad toll plaza as they were not able to scan... According to rules prolonged waiting time means no charges.. but i was deducted full amount...

                                      My vehicle number JH01DW5951

                                      Contact number [protected]
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